I have been an early adopter of Lightwave, and when I needed a out of the ordinary heating control for a house in France, Dylan and the team went out of their way to design and come up with a solutio... Toon meer
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Lees wat reviewers zeggen
Always a fast response from LightwaveRF on technical issues. They also follow up on problems to check they are resolved. I seem to get Dylan most times and he knows his stuff. I would highly recommen... Toon meer
Bedrijf heeft geantwoord
We had a problem with our LinkPlus L2 hub, it just dropped it's connection to our EE broadband hub. After speaking with Lightwave Tech help, they informed us that it is EE’s security services that are... Toon meer
Bedrijf heeft geantwoord
I've needed to ask for support a few times now. Dylan always responds very quickly with a simple but detailed answer, and where required arranges a convenient time to call to resolve the problem even... Toon meer
Bedrijfsgegevens
- Huisautomatiseringsbedrijf
- Elektronische onderdelen leverancier
- Elektronicabedrijf
- Lampenwinkel
- Softwarebedrijf
Over Lightwave
Geschreven door het bedrijf
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contactgegevens
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Verenigd Koninkrijk
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Uitstekend
2K reviews
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Smooth and quick response and sorted…
Smooth and quick response and sorted out the transfer off all my switches and sockets fro old hub to new hib. Saved me alot of time!
15 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Rubee,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the transfer from your old hub to your new hub was handled smoothly and quickly. We know that moving switches and sockets across can seem like a daunting task, so it's great to hear that the process saved you a lot of time and got everything up and running without hassle.
Your kind feedback is very much appreciated.
Kind regards,
The Lightwave Team
UK-Based, Human Technical Support in 2026
Have been a Lightwave customer since about 2021 and have needed to contact support on exactly 3 occasions. On each occasion I was connected quickly with somebody in their Technical Support team who quite clearly wasn't just "reading a script". They were actively engaged with helping me resolve my problem. Whilst most of my devices are well outside of their warranty period, this wasn't even a point of discussion with Tech Support. Also worth mentioning the complete lack of modern dark-patterns, like forced RMA's, premium support paywalls, or linguistic traps on technicalities.
Lightwave devices command a premium in a market that has seemingly already raced to the bottom, but if they continue to invest in their customer experience then I will continue happily paying that premium.
12 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi David,
Thank you for taking the time to leave such a thoughtful review.
The team are delighted to hear that, on each occasion you've needed support, you've been able to quickly connect with someone who was genuinely focused on resolving your issue. Providing knowledgeable, UK-based technical support and treating every customer fairly, regardless of the age of their products, is something we care deeply about.
It's also particularly rewarding to hear your comments about the customer experience. We believe that getting help should be straightforward, transparent, and focused on finding a solution, so it's great to know that this has been reflected in your experience with us.
Thank you for your continued support since 2021 and for recognising the value we place on both our products and aftersales service. Feedback like yours means a great deal to the whole team.
Kind regards,
The Lightwave Team
Quick and Helpful Support
The issue was resolved swiftly, and the account was successfully transferred. The support team was helpful, and the instructions for adding a device were clear and easy to follow. Overall, a smooth and efficient experience.
11 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Jo,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your request was handled swiftly and that the account transfer was completed smoothly. It’s great to know the instructions for adding a device were also clear and easy to follow.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Consistently good
Consistently good, well designed and reliable products. Customer service is also excellent on the rare occasions I have needed something.
10 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Keith,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you find the products reliable and well designed, and that the customer service has met your expectations on the rare occasions you’ve needed support.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
A novel experience
Arranging a call to ensure that I am obtaining full benefit from their technology and its many, many features was… unexpected, novel and very happily received. The customer support person, Jack, took the time to assess my needs and to ensure that my knowledge and understanding of features was improved by clearly explaining some of the technicalities.
Thank you for ensuring my experience is optimal.
9 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Paul,
Thank you for taking the time to leave such a thoughtful review.
The team are delighted to hear that your experience stood out and that Jack was able to help you get the most from your Lightwave system. Taking the time to understand a customer's requirements and helping them make full use of the features available is something we place a great deal of importance on.
It's wonderful to know that the call improved your understanding of the system and helped ensure you were getting the maximum benefit from your setup.
Thank you again for your kind words and support.
Kind regards,
The Lightwave Team
Always a very capable team who are all…
Always a very capable team who are all willing to help resolve problems. Thank you Callum and Dylan.
5 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi David,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you've consistently found the support team helpful and capable when resolving any issues. It's great to know that Callum and Dylan were able to assist you and provide the support you needed.
Your kind feedback has been passed on to them and is very much appreciated.
Kind regards,
The Lightwave Team
Great support
A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on the switch. I received help getting the switch reconnected to my Lightwave system and also had a firmware update pushed to my switches to make these unexpected resets not happen again. Very helpful support from Dylan at Lightwave. Thank you!
22 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Andrew,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly identify the cause of the issue and help get your switch reconnected to your Lightwave system. It's great to know that the firmware update provided an additional improvement to help prevent similar situations in the future.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great product
It is great product and the services received is unbelievable
The switches are bit pricey but the outcome is excellent
I am very happy with the product and services received so far.
2 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Jitesh,
Thank you for taking the time to leave this review.
The team are delighted to hear that you are so pleased with both the products and the service you have received. We understand that smart home products are an investment, so it’s especially rewarding to hear that the results and overall experience have made it worthwhile for you.
Your kind feedback is very much appreciated, and we look forward to supporting you in the future.
Kind regards,
The Lightwave Team
I had issues due to my firewall and…
I had issues due to my firewall and then setting up the automation. Dylan quickly established what the issues were and successfully assisted me to resolve them. Thanks.
29 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Terry,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly identify the issues with your firewall and automation setup, and help get everything resolved successfully.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great customer service
We have recently bought a house which has many lightwave devices installed, few of them operating correctly. I called the technical helpline and was very impressed with the level of help I received. In particular Eve was enormously patient and helpful. Great customer servce.
28 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Colin,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you received such a positive experience when contacting technical support. Moving into a property with an existing smart home system can sometimes present a few challenges, so it’s great to know that Eve was able to help get things moving in the right direction.
Your kind comments about her patience and support are very much appreciated and have been passed on to her.
Kind regards,
The Lightwave Team
Very prompt and helpful response from…
Very prompt and helpful response from Dylan over a numbe ro fdays to sort our my query.
25 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Denis,
Thank you so much for taking the time to leave us a 5-star review! We are absolutely thrilled to hear that Dylan provided such prompt and helpful support over those few days to get your query completely sorted out.
We always aim to go the extra mile for our customers, and I will be sure to pass your kind words along to Dylan. It will really make his day!
Thanks again for choosing us, and please don't hesitate to reach out if you ever need anything else.
Best regards,
The Lightwave Team
Upgrading an older version, support very helpful
I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and gave good advice. I ordered new components that were delivered very quickly. On installing I had some difficulty (my fault for not understanding how it worked) and again contacted support who once again were very helpful.
21 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you’ve continued to expand and upgrade your Lightwave system after many years of use. It’s great to know that the support team were able to provide helpful advice both before and during the installation of your thermostatic radiator valves.
Your comments about the patience and support provided are very much appreciated, and we’re glad everything was resolved for you in the end.
Kind regards,
The Lightwave Team
I have contacted Lightwave a few times…
I have contacted Lightwave a few times over the last decade. Having some equipment spanning back even further I was so happy to still receive top quality customer care from Dylan via their email Helpdesk.
Sorted my issues and couldn’t be happier!!
Cheers Guys
13 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Chris,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that even after using Lightwave products for well over a decade, you’ve continued to receive the same high level of support and customer care. Long-term feedback like this means a great deal to us.
It’s great to know that Dylan was able to resolve your issues through the helpdesk and get everything sorted for you.
Thank you again for your continued support over the years.
Kind regards,
The Lightwave Team
Heating and Lighting controls
I installed heating controls and lately added an automated lighting system. Dylan advised me on what to order and how to install and program the system. The instructions were clear and easy to follow and it worked first time. I am very please with their products and particularly their customer service and technical support.
18 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Liam,
Thank you for taking the time to leave this fantastic review.
The team are really pleased to hear that Dylan was able to help guide you through selecting, installing, and programming both your heating and lighting controls. It’s great to know the instructions were clear and that everything worked first time.
Your kind comments about the products, customer service, and technical support are very much appreciated and have been passed on to Dylan and the team.
Kind regards,
The Lightwave Team
LP92 Boiler Switch Installation
Having installed a latest generation LP92 heating device to pair with an older LW921 thermostat, the linking process was proving to be problematic. Linking to the app was successful but linking both devices together failed. Dylan Price telephoned me at a pre-arranged time and within minutes he had solved the issue remotely. I am so impressed with Lightwave products and likewise with their great support.
13 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Brian,
Thank you for taking the time to leave such a positive review.
The team are really pleased to hear that Dylan was able to quickly resolve the linking issue between your LP92 boiler switch and LW921 thermostat. It’s great to know that, despite the initial setup difficulties, everything was sorted remotely within a few minutes.
Your kind comments about both the products and the support are very much appreciated and have been passed on to Dylan.
Kind regards,
The Lightwave Team
Automating switches
Dylan has been absolutely brilliant. He quickly identified the problems with our switches and resolved them. His communication was clear throughout, and the whole process felt effortless thanks to his expertise. We’re genuinely grateful for his help.
8 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Mrs C,
Thank you for taking the time to leave this lovely review.
The team are delighted to hear that Dylan was able to quickly identify and resolve the issues with your switches, and that the process felt smooth and effortless throughout. Clear communication and effective support are exactly what we aim to provide, so it’s great to know this stood out to you.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great products and great staff
I've been using Lightwave products for many years now and I have found them to be of good quality and very reliable. The software and systems that support the products are equally good and most importantly their support staff are excellent; helpful, knowledgable and easy to reach. Highly recommended.
8 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Christopher,
Thank you for taking the time to leave such a positive review.
The team are delighted to hear that you’ve had such a reliable long-term experience with the Lightwave products, software, and systems. It’s especially great to know that the support team’s knowledge, helpfulness, and accessibility have stood out to you.
Your recommendation and continued support are very much appreciated.
Kind regards,
The Lightwave Team
Technical and customer support
I have had technical support both in the setting up and fault repairs on my lighting system from the Lightwave team. Dylan in the technical team has been helpful in system diagnosis and I have a replacement unit en route to fix an issue as well as receiving advice in wider system improvements in the future
8 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi William,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the support provided during both the setup and fault diagnosis of your lighting system has been helpful. It’s great to know that Dylan was able to assist with diagnosing the issue, arranging a replacement unit, and also offering advice on future improvements to your wider system.
Your kind feedback has been passed on to Dylan and the team, and it is very much appreciated.
Kind regards,
The Lightwave Team
Good communications and follow up from…
Good communications and follow up from a knowledgible team member
27 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Christopher,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you experienced good communication and follow-up, and that the support provided was knowledgeable and helpful throughout.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Superb Technical Support rewarding a loyal customer
I called Technical Support on Wednesday morning because a (non approved) bulb had caused an issue with my lightswitch.
Eve quickly diagnosed the problem had been called by the failed bulb, which had unfortunatley damaged my 5 year old switch. She helpfully got me a contribution towards the replacement switch and agreed with me to upgrade it to a 4 gang (from 3G) for an "all on/off" automation.
She also suggested I fit a relay to one of the other circuits to be operated by the new switch.
Eve then sent me a link for everything I needed to make ordering & payment as simple as possible for me and even took the trouble to send me links to help install the relay. This was very thoughtful as it needed a bit of head scratching to understand the wiring from the switch to the relay.
Thursday lunchtime my parcel arrived and it was all quickly installed and working again. So I was without Lightwave in my kitchen for less than 36 hours and now have a better, relayed install.
29 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Martin,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team are delighted to hear that Eve was able to quickly diagnose the issue and guide you through the best solution, including the upgrade and relay setup. It’s great to know that everything was explained clearly, from ordering through to installation, and that you were back up and running again so quickly.
Your feedback about the turnaround time and the improved setup is especially appreciated, and your kind words have been passed on to Eve.
Thank you again for your continued support.
Kind regards,
The Lightwave Team
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