I have been an early adopter of Lightwave, and when I needed a out of the ordinary heating control for a house in France, Dylan and the team went out of their way to design and come up with a solutio... Toon meer
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Lees wat reviewers zeggen
Always a fast response from LightwaveRF on technical issues. They also follow up on problems to check they are resolved. I seem to get Dylan most times and he knows his stuff. I would highly recommen... Toon meer
Bedrijf heeft geantwoord
We had a problem with our LinkPlus L2 hub, it just dropped it's connection to our EE broadband hub. After speaking with Lightwave Tech help, they informed us that it is EE’s security services that are... Toon meer
Bedrijf heeft geantwoord
I've needed to ask for support a few times now. Dylan always responds very quickly with a simple but detailed answer, and where required arranges a convenient time to call to resolve the problem even... Toon meer
Bedrijfsgegevens
- Huisautomatiseringsbedrijf
- Elektronische onderdelen leverancier
- Elektronicabedrijf
- Lampenwinkel
- Softwarebedrijf
Over Lightwave
Geschreven door het bedrijf
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contactgegevens
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Verenigd Koninkrijk
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Uitstekend
2K reviews
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I've needed to ask for support a few…
I've needed to ask for support a few times now. Dylan always responds very quickly with a simple but detailed answer, and where required arranges a convenient time to call to resolve the problem even more quickly. Thanks so much!
28 augustus 2026
Review zonder uitnodiging
Special applications
I have been an early adopter of Lightwave, and when I needed a out of the ordinary heating control for a house in France, Dylan and the team went out of their way to design and come up with a solution which we have had on a test bench and ready to install. The support team were reactive and answered emails query when an adjustment needed to be made
Cannot recommend the product or support team enough
27 augustus 2026
Review zonder uitnodiging
I chose Lightwave because my friend…
I chose Lightwave because my friend recommended them because you can speak to real engineers.
I have found their customer service to be spot on.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Rob,
Thank you for taking the time to leave this great review.
We're delighted that a recommendation from your friend led you to Lightwave and that you've found our customer service to be spot on.
Being able to speak directly with knowledgeable members of our technical team is something we're particularly proud of, so it's fantastic to know that this has been such a positive part of your experience.
Thank you again for choosing Lightwave and for sharing your feedback.
Kind regards,
The Lightwave Team
I dont have a big lightwave set up...
I dont have a big lightwave set up, just a few switches, however, this has no bearing on the level of support I have received. The support provided is quick and effective and Dylan was very helpful in explaining the problem and offering a workaround until resolved. Which it is. Great company!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Kevin,
Thank you for taking the time to leave this fantastic review.
We're delighted to hear that you've received the same level of support despite having a smaller Lightwave setup. We believe every customer should receive the same high standard of service, regardless of how many products they have.
It's great to hear that Dylan was able to clearly explain the issue, provide a workaround while it was being resolved, and ultimately get everything working again.
Your kind words have been passed on to Dylan, and we're sure he'll be delighted to hear your feedback.
Thank you again for your support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Always a fast response from LightwaveRF…
Always a fast response from LightwaveRF on technical issues. They also follow up on problems to check they are resolved. I seem to get Dylan most times and he knows his stuff. I would highly recommend LightwaveRF if you're looking to upgrade your home automation.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Alexander,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you've consistently received fast and effective support from the Lightwave team, and that we've followed up to make sure your issues are fully resolved. It's especially great to hear your kind words about Dylan and his technical knowledge.
We'll be sure to pass your feedback on to Dylan, who will be delighted to know that his support has made such a positive impression.
Thank you again for your recommendation and for choosing Lightwave.
Kind regards,
The Lightwave Team
I asked for more details and Lightwavevprovided…
I asked for more details and Lightwave provided more details. Allowing me to test for fit before purchase.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Andrew,
Thank you for taking the time to leave this review.
We're delighted to hear that the additional information provided by the team helped you understand the product and allowed you to make sure it was the right fit before purchasing.
We always want our customers to feel confident in their decisions, so we're pleased we could provide the details you needed.
Thank you again for your feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
There was a recent issue regarding Link…
There was a recent issue regarding Link Plus connection with certain IP's. Dylan was fully aware of the issue and provided excellent support and understanding all the way through until the issue was resolved. In general the Lightwave support is of a very high standard. Fast response when calling and immediate access to a human who is part of the team. Not AI or someone reading from a script in a call centre!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Ian,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Dylan was able to support you throughout the recent Link Plus connection issue and keep you updated until everything was resolved. It's great to know that his understanding of the issue and continued support made a positive difference.
We really appreciate your kind comments about our support team. Being able to speak directly to knowledgeable members of our team, rather than being passed between automated systems or call centres, is something we're particularly proud of.
Your feedback has been passed on to Dylan and the wider team, and we're sure they'll be delighted to hear it.
Thank you again for your continued support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Really impressed with the service.!!
Really impressed with the service I received from Lightwave.
I contacted them after one of my LP22MK2 smart dimmers unexpectedly failed. Dylan was extremely helpful from the outset, responding promptly and checking the details of my Lightwave PLUS membership.
Once he had confirmed that the unit was covered by the lifetime warranty included with my PLUS membership, he arranged a replacement completely free of charge. The whole process was straightforward, with quick replies and no unnecessary hassle.
I've invested quite heavily in the Lightwave system throughout my home, so it's reassuring to know that the PLUS membership and lifetime warranty genuinely deliver when something goes wrong.
Excellent customer service from Dylan and Lightwave — prompt, helpful and professional throughout. Very pleased with how quickly everything was resolved. Highly recommended.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Vince,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Dylan was able to quickly confirm your Lightwave PLUS membership and arrange a replacement for your LP22MK2 under the lifetime warranty. It's great to know that the process was straightforward and hassle-free.
We understand that investing in a Lightwave system throughout your home is a significant commitment, so we're particularly pleased to hear that your PLUS membership has provided the reassurance and support you expected when you needed it.
Your kind words have been passed on to Dylan, and we're sure he'll be delighted to hear your feedback.
Thank you again for your continued support and recommendation.
Kind regards,
The Lightwave Team
LinkPlus L2…showing steady red light!
We had a problem with our LinkPlus L2 hub, it just dropped it's connection to our EE broadband hub. After speaking with Lightwave Tech help, they informed us that it is EE’s security services that are incorrectly blocking Lightwave traffic for some customers. This causes the Link Plus to show a solid red light even though it remains physically connected to the router. Lightwave sent me a simple fix, which worked. Great service from Lightwave, many thanks.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Nicholas,
Thank you for taking the time to leave this great review.
We're pleased to hear that our technical support team were able to identify the cause of the issue with your LinkPlus L2 hub and provide a simple solution that got everything back up and running.
We're aware that changes to security settings on some EE broadband services can unfortunately interfere with Lightwave traffic, so we're glad we could help you resolve this quickly.
Thank you again for your kind feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
Had a question about Lightwave's Smart…
Had a question about Lightwave's Smart Hub and had a very prompt and useful email exchange with Dylan who sorted out my problem so am delighted with the service Dylan provided.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi,
Thank you for taking the time to leave this great review.
We're delighted to hear that Dylan was able to answer your questions about the Smart Hub and resolve your issue so promptly. It's fantastic to know that you found the email support useful and that you're delighted with the service you received.
Your kind feedback has been passed on to Dylan, and we're sure he'll be pleased to hear it.
Thank you again for your support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Great products and first class service…
Great products and first class service and tech support. I updated from the earlier generation after 7 years trouble free use with new hub and switches. Had an issue with a dimmer but many thanks to Jack, a replacement was sent out immediately and all now working perfectly again. Couldn't recommend this company more highly, and support only a phone call away, what pleasure to be able to talk direct.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi P,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you enjoyed seven years of trouble-free use from your earlier generation Lightwave system and have now upgraded to the latest generation. It's great to know that when you did encounter an issue with a dimmer, Jack was able to arrange a replacement quickly and get everything back up and running.
We really appreciate your kind words about our products and technical support. Being able to speak directly with our team and receive help when you need it is something we're very proud of.
Thank you again for your recommendation and for continuing to choose Lightwave.
Kind regards,
The Lightwave Team
Good communication and excellent…
Good communication and excellent assistance. I recommend it to everyone.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Janusz,
Thank you for taking the time to leave this great review.
We're delighted to hear that you received excellent assistance and found our communication clear throughout. Providing friendly, helpful support is something we take great pride in.
Thank you again for your kind recommendation and for choosing Lightwave.
Kind regards,
The Lightwave Team
Had a problem with my hub not…
Had a problem with my hub not connecting, after great support from Dylan we pinpointed the issue which was EE upping the security protocols on my fibre which when reset back to original my Lightwave system worked perfectly. Thanks again team.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi,
Thank you for taking the time to leave this great review.
We're delighted to hear that Dylan was able to help pinpoint the cause of the issue with your hub and get your Lightwave system working again. It's great to know that the problem was identified and resolved quickly.
Your kind feedback has been passed on to Dylan, and we're sure he'll be pleased to hear it.
Thank you again for your support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Antwoord van Lightwave
Hi Andy,
Thank you for taking the time to leave this review.
We're really pleased to hear that you received great service and that we were able to help with your issue. Providing friendly, effective support is something we take great pride in.
Thank you again for your feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
Very speedy reply to my query
Very speedy reply to my query. Very much appreciate that type of service
Thanks
12 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Keith,
Thank you for taking the time to leave this review.
We're delighted to hear that you received such a speedy response and that you appreciated the service. We always aim to provide prompt and helpful support whenever our customers need us.
Thank you again for your kind feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
What fantastic customer service
What fantastic customer service! It’s Ok to have an occasional hiccup - especially when the recovery is so well handled. Thank you all.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi James,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that, despite the occasional hiccup, you were pleased with how everything was handled and resolved. We really appreciate your understanding and are especially pleased that the support you received left such a positive impression.
Thank you again for your kind words and for choosing Lightwave.
Kind regards,
The Lightwave Team
Really helpful and easy to work with
Really helpful and easy to work with. My issue with fixed nice and quick.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team are delighted to hear that you found us helpful and easy to work with, and that we were able to get your issue resolved quickly.
We really appreciate your kind feedback and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
Very clear instructions over the phone
Very clear instructions over the phone, was able to troubleshoot and fix my issues very quickly!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Giovanna,
Thank you for taking the time to leave this lovely review.
The team are delighted to hear that the clear guidance over the phone helped you troubleshoot and resolve your issue so quickly. We always aim to provide straightforward, easy-to-follow support to get our customers back up and running as soon as possible.
We really appreciate your kind feedback and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
The switch requires a hub but works amazing
The switch requires a separate hub, which is an additional cost. I bought a brand-new hub from eBay, but unfortunately, it turned out to have a faulty Ethernet port, which was very unusual.
I contacted Lightwave about the issue, and they kindly sent me a replacement hub free of charge. Jack was extremely helpful, listened to my concerns about the product, checked that the hub I had purchased was genuinely brand new, and accepted that the fault could have been an issue with the device itself.
I really appreciate the way Jack handled the matter and resolved the issue.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi,
Thank you for taking the time to update your review.
We're really pleased that we were able to resolve the issue with your hub and that you were happy with how Jack handled everything. We appreciate you giving us the opportunity to look into the situation, check the circumstances surrounding the hub you purchased, and find a suitable resolution.
It's great to hear that you're now enjoying your Lightwave system, and your kind words about Jack are very much appreciated. We'll be sure to pass your feedback on to him.
Thank you again for updating your review and for giving us the opportunity to put things right.
Kind regards,
The Lightwave Team
Works well. Not cheap.
I’ve owned some Lightwave products for a while now and have been slowly adding to it. Getting the hub a dimmer and a couple of smart sockets is a good start. I’ve since added additional sockets. They’re not cheap so I have to be sure I’ll get value for money from them.
I recently had a problem pairing a new socket. I contacted Lightwave and had an email response the next working day that solved my problem.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Peter,
Thank you for taking the time to leave this great review.
The team are delighted to hear that you've been gradually expanding your Lightwave system and that it's continuing to provide value for your home. We understand that investing in smart home technology is an important decision, so it's wonderful to know you've found the products worthwhile.
We're also pleased that our technical support team were able to resolve your pairing issue promptly and get your new socket up and running with a quick email response.
Thank you again for your continued support and for choosing Lightwave.
Kind regards,
The Lightwave Team
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