I have been an early adopter of Lightwave, and when I needed a out of the ordinary heating control for a house in France, Dylan and the team went out of their way to design and come up with a solutio... Toon meer
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Lees wat reviewers zeggen
Always a fast response from LightwaveRF on technical issues. They also follow up on problems to check they are resolved. I seem to get Dylan most times and he knows his stuff. I would highly recommen... Toon meer
Bedrijf heeft geantwoord
We had a problem with our LinkPlus L2 hub, it just dropped it's connection to our EE broadband hub. After speaking with Lightwave Tech help, they informed us that it is EE’s security services that are... Toon meer
Bedrijf heeft geantwoord
I've needed to ask for support a few times now. Dylan always responds very quickly with a simple but detailed answer, and where required arranges a convenient time to call to resolve the problem even... Toon meer
Bedrijfsgegevens
- Huisautomatiseringsbedrijf
- Elektronische onderdelen leverancier
- Elektronicabedrijf
- Lampenwinkel
- Softwarebedrijf
Over Lightwave
Geschreven door het bedrijf
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contactgegevens
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Verenigd Koninkrijk
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Uitstekend
2K reviews
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Very responsive and gave me the…
Very responsive and gave me the information I needed. Brilliant work team.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team are delighted to hear that you received a quick response and the information you needed. Providing responsive, helpful support is something we take great pride in, so it's wonderful to know you had such a positive experience.
Thank you again for your kind words and support.
Kind regards,
The Lightwave Team
Dylan at Lightwave was well briefed on…
Dylan at Lightwave was well briefed on the problem, much more so that the BT/EE team who had no idea! He explained the issue and then rang me back when resolved and ensured I confirmed that my LW devices were now working. Obviously it would have been better if BT had planned its patch upgrade better!!!!
3 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Tim,
Thank you for taking the time to leave this review.
The team are delighted to hear that Dylan was able to explain the issue clearly and keep you updated throughout the process. It's great to know he followed up once the issue had been resolved and made sure everything was working correctly before closing the case.
While the issue itself was outside of our control, we're pleased we could help get your Lightwave system back up and running as quickly as possible.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
First class service from Dylan and the…
First class service from Dylan and the team at LightwaveRF. The issue I had wasn't even of the company's making, yet they took full ownership, were proactive from the outset, and went out of their way to resolve it quickly. Everything sorted with no fuss. This is exactly how customer service should be done. Highly recommended.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Shaun,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that Dylan and the rest of the team were able to resolve your issue quickly and make the process as straightforward as possible. Even when a problem isn't directly caused by our products, we always aim to do everything we can to help our customers find the best solution.
Your kind words about our proactive approach and customer service mean a great deal to us. We'll be sure to pass your feedback on to Dylan and the team.
Thank you again for your recommendation and for choosing Lightwave.
Kind regards,
The Lightwave Team
Support is what sets this company apart
Support is what sets this company apart from competitors (thanks Dylan). My whole house was Lighwave switches and worked great since 2020. Now with new owner. Would likely choose again for smart home automation.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Aleš,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that your Lightwave system served you so well since 2020 and that it continued to perform reliably throughout your time in the property.
It's especially great to know that Dylan's support made such a positive impression. We'll be sure to pass your kind words on to him.
Hearing that you would choose Lightwave again for a future smart home project is a huge compliment and means a great deal to us. Thank you again for your support and recommendation.
Kind regards,
The Lightwave Team
We love lightwave!
We love lightwave, and I have lightwave in two of my properties.
During the purchase process I was supported by Jon, who was amazing. They even swapped stuff over when clearly, I ordered wrong. They sent someone over for the installation, Callum, who was amazing too.
My installation in my property abroad was supported by Dylan, who went out of the way to support on a very personal level, and I am very grateful to Dylan.
Over all, the lightwave ethos as a company shows in their personnel, it is an awesome company with awesome people, and I will use them over and over again.
Thank you!
30 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Nithashi,
Thank you for taking the time to leave such an amazing review.
The team are absolutely delighted to hear that you've chosen Lightwave for two of your properties and that you've had such positive experiences throughout your journey with us.
It's fantastic to know that Jon was able to support you during the purchasing process, Callum helped make the installation a success, and Dylan went above and beyond to assist with your overseas installation. We'll be sure to pass your kind words on to all three of them—they'll be delighted to hear your feedback.
Your comments about the Lightwave ethos and our team mean a great deal to us. We strive to provide not only premium smart home products but also the level of service and support that customers can rely on wherever they are.
Thank you again for your continued support and recommendation. We look forward to helping you with many more projects in the future.
Kind regards,
The Lightwave Team
Excellent service and a great product
The whole process of working with Lightwave, from the video consultation, through product recommendations that meet the lighting needs of my home, having a joint meeting with my electrician, through to delivery and then installation of the products was excellent. Also, the phone support offered by Lightwave team during the 3 day installation work was excellent - always available to talk to and very helpful to solve the minor clarifications we needed during the commissioning of the switches.
For potential customers who are technically minded, this is an excellent product and service!
24 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Mark,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that you've had such a positive experience throughout your project, from the initial video consultation and product recommendations through to working alongside your electrician during the design and installation.
It's especially rewarding to know that our technical support team were able to provide timely assistance throughout the three-day installation, helping to answer questions and ensure the commissioning process went as smoothly as possible.
We really appreciate your recommendation and your kind words about both our products and service. Thank you for choosing Lightwave, and we hope you enjoy your new smart lighting system for many years to come.
Kind regards,
The Lightwave Team
Lightwave Smart Lighting
We had a problem with our lighting system following an app. version update. After a short conversation with AI on the website's chat a human intervened giving me his name.
I asked if he could call me on my mobile phone which he did and very quickly sorted the problem remotely while we watched. He re-paired the overhead lights and bedside lights, changed the colour and brightness on both the wall socket and both bedside sockets and is going to monitor the app. upgrade to ensure it finishes and leaves everything as it should be.
Excellent service, we are very pleased.
28 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Deborah,
Thank you for taking the time to leave such a wonderful review.
The team are delighted to hear that your lighting system was quickly restored following the app update. While our AI assistant is there to help with initial enquiries, we're pleased that one of the team was able to step in, give you a call, and resolve everything remotely while you watched.
It's great to know the overhead lights and bedside lights were re-paired, the settings were restored, and that we're continuing to monitor the app update to ensure everything completes as expected.
Your kind feedback is very much appreciated, and we're delighted you're so pleased with the service you received.
Kind regards,
The Lightwave Team
Items not in stock- not indicated on website
Have used before and have been good, however this time………
Placed an order but didn’t hear anything about dispatch, so called to check.
Items I had ordered were not in stock!
They should have indicated this at point of order. You can then decide to place order or not. This is very disingenuous and disappointing from a company that has previously been good.
Check stock availability before you order.
27 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi David,
Thank you for taking the time to leave your review.
Firstly, we'd like to apologise for the experience you've had on this occasion. This isn't the standard we aim to provide, and we completely understand your frustration.
Following Jack's call with you today, we explained that we're currently experiencing unexpected supply delays with these ALL LED bulbs. Our current estimate is that stock should arrive within the next 1–2 weeks, although we're continuing to monitor this closely.
We stock these bulbs because they work exceptionally well with our dimmers, and we always want our customers to have the very best experience with all of our products. Unfortunately, the current supply delay has been outside of our control, but we're working closely with our supplier to get stock back as quickly as possible.
As a gesture of goodwill, Jack has also added a £25 voucher to your account to use against a future purchase.
We also appreciate your feedback regarding stock availability. You're absolutely right that clearer communication is important, and we're already putting measures in place to be more proactive when products become temporarily unavailable, so customers have the right information before placing an order.
Thank you again for taking the time to speak with us today. We genuinely appreciate your understanding and hope we can restore your confidence in Lightwave.
Kind regards,
The Lightwave Team
I've purchased and installed several…
I've purchased and installed several LightwaveRF smart devices over the past few months/last year, and I couldn't be happier with the overall experience.
From the initial sales process through to technical support, every interaction has been excellent. The team is always friendly, knowledgeable, and genuinely willing to help. It's clear that customer service is a priority across the business.
A special shout-out to Jack, who has been outstanding throughout my installation journey. He has patiently guided me through device setup, including providing remote support for installation He always takes the time to listen, answers questions thoroughly, and proactively follows up to make sure everything is working as expected. That level of support is rare and has made a huge difference to my experience.
While LightwaveRF products are certainly at the premium end of the market, I've found them to be well worth the investment. You're not just paying for high-quality smart home devices, you're investing in a brand that delivers exceptional customer support, reliable products, and a great overall ownership experience.
I would highly recommend LightwaveRF to anyone looking for a smart home solution backed by outstanding people and excellent service.
1 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Dharmendra,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team are delighted to hear that you've had such a positive experience throughout your Lightwave journey, from your initial purchase through to installation and technical support. Knowing that you've found both the products and the support worthwhile is incredibly rewarding for us.
Jack will be especially pleased to hear your kind words. Taking the time to understand each customer's setup, providing remote assistance where needed, and following up to ensure everything is working as expected are all things we strive for, so it's fantastic to know this made such a positive difference to your experience.
We're also grateful for your comments about the value of the Lightwave ecosystem. We work hard to provide not only reliable, premium smart home products but also the level of support that gives customers confidence long after their purchase.
Thank you once again for your recommendation and for choosing Lightwave. Your feedback has been shared with Jack and the rest of the team.
Kind regards,
The Lightwave Team
Lightwave customer service is great.
I’ve had Lightwave switches and sockets for over 10yrs and they are incredibly reliable. My v old hub wore out recently and my experience with Eve on their helpline was amazing. She tried what she could to fix it remotely, but when we realised I needed a new generation one, she got it sent out v quickly and gave me really comprehensive notes on how to migrate to it seamlessly.
To be able to operate all lights in the house from my phone from anywhere in the world is so reassuring, a great company with excellent products.
2 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Sara,
Thank you for taking the time to leave such a wonderful review.
The team are delighted to hear that you've been using Lightwave switches and sockets for over 10 years and that they've continued to provide such reliable service. It's especially great to know that Eve was able to support you through the transition to a new generation hub, providing both prompt assistance and clear guidance to make the migration as smooth as possible.
We're also pleased to hear how much value you get from being able to control your home remotely. Your continued support over the years means a great deal to us, and your kind words have been passed on to Eve.
Kind regards,
The Lightwave Team
Exceptional customer service from Eve
Excellent customer service from Eve at Lightwave. She was friendly, patient and professional, quickly helping me reconnect my system and clearly advising me on a separate socket issue. Prompt responses, practical advice and a genuinely human approach throughout. Eve is a real credit to the Lightwave team.
16 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi David,
Thank you for taking the time to leave such a wonderful review.
The team are delighted to hear that Eve was able to help you reconnect your system and provide clear guidance on your socket issue. It's great to know that her friendly, patient, and professional approach made such a positive difference to your experience.
Your kind words have been passed on to Eve, and we're sure she'll be delighted to hear them. Thank you again for your feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
Great customer seevice
I dealt with Dylan and he was extremely knowledgeable and helpful. Sorted out my issue. Great customer service.
15 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Mark,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to resolve your issue and that you found him knowledgeable and helpful throughout. Providing excellent customer service is something we take great pride in.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
I’ve used Lightwave over the past 5…
I’ve used Lightwave over the past 5 years on 3 different renovations. Recently I’ve had a few light switches fail.
Called lightwave expecting a resolution instead I was told products were out of their 24 month warranty period and they could only offer 20% discount on replacement products. They didn’t even ask for the faulty products to be returned so they could investigate, which I found strange.
You’d think at over £100 for a switch they’d have a better warranty. You don’t expect to be replacing these devices after 24 months especially after spending thousands fitting out a house.
Won’t be using again.
14 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Sunny,
Thank you for taking the time to update your review.
Jack has since spoken with you to better understand the circumstances surrounding the two dimmers. We appreciate you taking the time to discuss the installation with us, and we're currently waiting for confirmation of the lighting connected to the affected circuits so we can continue investigating.
We completely understand your frustration. However, it is very uncommon for our dimmers to fail prematurely, which is why we're keen to identify the root cause before reaching any conclusions. From our conversation, you mentioned one of the affected circuits may be controlling a bathroom LED fitting, and we're simply waiting to confirm the specification so we can establish whether there is anything that may have contributed to the issue.
It's also worth noting that you've had a large number of Lightwave dimmers installed across three renovation projects over the past five years, and these are the only two that have experienced a problem. That in itself gives us confidence that there may be an underlying cause specific to these circuits, rather than a wider product issue.
Our aim is to identify exactly what has happened so that we can provide the most appropriate resolution. Once our investigation is complete, we're confident we can work together to find a fair outcome.
We genuinely appreciate your custom over the past five years and hope to continue supporting you for many more.
Kind regards,
The Lightwave Team
Lightwave rf customer service second to none
I have used Lightwave rf products at my last 3 houses and am impressed with how easy to use and functional they are. On the rare occasion I have had an issue Lightwave staff have always gone the extra mile and helped me fix the issue. Can’t say fairer than that
10 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Simon,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that you've trusted Lightwave across your last three homes. It's great to know that you've found the products easy to use and reliable, and that whenever you've needed support, the team have been able to go the extra mile to get everything resolved.
Your continued support and recommendation mean a great deal to us, and your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Amazing products
I had a lovely experience with consulting for a project I’m working on! Very friendly.
I would recommend their solution, no second thoughts!
1 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Dimitrio,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that you had such a positive experience during your project consultation. It's great to know you found the team friendly and that the guidance provided gave you confidence in your project.
Thank you for your recommendation and for choosing Lightwave. We wish you every success with your project and look forward to supporting you along the way.
Kind regards,
The Lightwave Team
Great customer service and very helpful…
Great customer service and very helpful on the phone.
7 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Darren,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you received great customer service and found the support over the phone helpful.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Really appreciated Dylan giving me a…
Really appreciated Dylan giving me a call on Monday morning following me raising an online ticket over the weekend.
6 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Alan,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to follow up promptly after you raised your support ticket over the weekend. Providing timely support and keeping customers updated is something we take great pride in.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
First class technical support
Jack was just fantastic, spent an hour or so resolving some issues we were having with new 2 gang dimmable light switches that needed pairing too. He was determined to find an answer to the problems we were experiencing and after a lot of trying things he finally got everything working. The two electricians that were here were a bit bowled over that he could do all this remotely!
3 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Ben,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that Jack was able to get everything working and resolve the issues with your new 2 gang dimmer switches. Some issues can take a little time to work through, so it's great to know his determination and troubleshooting paid off in the end.
It's also brilliant to hear that the remote support impressed both you and the electricians on site. Being able to diagnose and resolve issues remotely is something we're proud to offer whenever possible.
Thank you again for your kind words and support.
Kind regards,
The Lightwave Team
Excellent technical support
Quick response to my initial email. Didn't manaage to fix the problem first time but kept at it and provided the solution in a timely manner. Thanks to Dylan for his excellent communication.
1 juli 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Joe,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help resolve your issue. While it wasn't solved immediately, it's great to know that he kept working on it, communicated clearly throughout, and was able to provide the right solution in a timely manner.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great products and responsive support
8 juni 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Martyn,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you're happy with both the products and the support you've received. Providing reliable products alongside responsive customer service is something we strive for every day.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
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