I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to de... Toon meer
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Lees wat reviewers zeggen
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... Toon meer
Bedrijf heeft geantwoord
Been with the company since it rolled out in Stoke. Generally very reliable and fast. The support is UK based and normally fixes the issue. I have recently upgraded, had to have some new kit, excellen... Toon meer
Bedrijf heeft geantwoord
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Contactgegevens
Verenigd Koninkrijk
- 0 333 444 333 4
- support@lilaconnect.co.uk
- lilaconnect.co.uk
4,5
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van LilaConnect UK
Hi Stephen,
Thank you for your great feedback
We’re really pleased to hear you were happy with the service and that everything was left clean and tidy afterwards.
Kind regards,
Customer Support Team 💜
Professional installation and excellent…
Professional installation and excellent follow up
1 mei 2026
Antwoord van LilaConnect UK
Hi Lucy,
Thank you for your great feedback
We’re really pleased to hear you were happy with the professional installation and the follow‑up support.
We really appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team 💜
Not the best...yet!
I've only had Lila Connect 10days. And in that time I've had issues with connections. Its been off a few hours. Reconnecting has been a trial in itself. So not so good I'm afraid. Lotsa room for improvements. We shall see!!
8 mei 2026
Antwoord van LilaConnect UK
Hi Gee,
Thank you for sharing your experience. We apologies for any unplanned network outage which impacted your service since joining LilaConnect.
We can see you have reported this via your client portal to allow us to manage communication to you. Thank you.
.
Kind regards,
Customer Support Team 💜
Very quick installation
Very quick installation, polite operatives would definately recommend.
27 april 2026
Antwoord van LilaConnect UK
Hi Margaret,
Thank you for your great feedback!
We’re really pleased to hear the installation was quick and that our team were polite.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Everything was quick and easy very…
Everything was quick and easy very pleasant and helpful
29 april 2026
Antwoord van LilaConnect UK
Hi Stuart,
Thank you for your great feedback!
We’re really pleased to hear everything was quick and easy, and that you found the team pleasant and helpful.
Kind regards,
Customer Support Team 💜
The low upstream problem was fixed…
The low upstream problem was fixed timely
8 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
HI Felix,
Thank you for your feedback
We’re really pleased to hear the low upload speed issue was resolved promptly.
If you need any further support, our team is always happy to help.
Kind regards,
Customer Support Team 💜
Adam and jacob did fantastic job very…
Adam and jacob did fantastic job very polite and professional did lila a great service
8 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi David,
Thank you for your great feedback!
We’re really pleased to hear that Adam and Jacob did a fantastic job and provided polite and professional service.
We'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Martins and Marcus came today to sort…
Martins and Marcus came today to sort my upgrade and they were so lovely, tidy and friendly and respectful. So quick too! Thanks guys x
8 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Thank you so much for your great feedback, Steff! We’re really pleased to hear that Martins and Marcus made your upgrade experience such a positive one. It’s great to know they were tidy, friendly, respectful, and got everything done so quickly.
We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Adam and Jake did a phenomenal job 100%…
Adam and Jake did a phenomenal job 100% would recommend
7 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi
Thank you so much for your great feedback!
We’re delighted to hear that Adam and Jake did a phenomenal job, we'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Thank you to both operators in the…
Thank you to both operators in the service team, Zohaib was very polite, and understood all my concerns,
Hopefully this will make my broadband from constantly dropping out.
Zohaib did go everything with us to try and resolve our issues, thank you to him.
6 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Shirley,
Thank you for taking your time to provide your feedback.
We’re really pleased to hear that Zohaib was polite, understanding, and took the time to talk through everything with you. It’s great to know he explored all possible options to help resolve the service issue.
We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
No problem with anything
From the start of my experience of taking over the account and being told I needed the equipment that was in upgraded. There was no problem it was organised for within a week, a message was sent to me a couple of days before to confirm the date and time.
On the day my appointment was 1pm to 6pm, but the engineer arrived at 11.30 which really pleased me, the engineer Martins came into the house was polite and explained everything to me telling me what was happening due to more compact devices. When he had finished again explained everything to me connection and offered to help me. Keith I'm sorry I didn't meet but I'm sure he would have been just as helpful. There was no mess left and everything was put back for me. Thank you.
5 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Tracy,
Thank you so much for sharing your experience!
We’re really pleased everything was organised smoothly and that Martin took the time to explain everything clearly and leave things tidy. It’s great to hear you felt well supported throughout – we’ll be sure to pass on your kind words to the team.
Kind regards,
Customer Support Team 💜
I had my installation from LiLa on the…
I had my installation from LiLa on the 2.5GB speed . Martin was the installation agent from Latvia . Very professional and well spoken . I highly recommend it .
5 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Alin,
Thank you for your brilliant feedback.
We’re delighted to hear you were happy with your 2.5GB installation and that Martin provided such a professional service.
Our whole team really appreciates the recommendation.
Kind regards,
Customer Support Team 💜
I had a slight issue with my internet…
I had a slight issue with my internet speeds.
Spoke to Kayur who fixed my issue in no time.
This young man is one of the nicest people I have ever spoken to, an absolutely lovely and genuine person.
4 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Clifton,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was able to resolve the issue so quickly and make the experience a positive one. I’ll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
Had lila for three months now .no…
Had lila for three months now .no problem what so ever . Quick easy insulation bu friendly installer
21 januari 2026
Antwoord van LilaConnect UK
Hi Paul,
Thank you for your great feedback,
We’re really pleased to hear you’ve had no problems so far and that the installation was quick and easy with a friendly installer.
Thanks for choosing Lila Connect.
Kind regards,
Customer Support Team 💜
Really Really good service and made…
Really Really good service and made simple by lilla,even when after installation cable was damaged by clumsy contractors next door. .was very pleased with everything. Thanks
1 mei 2026
Antwoord van LilaConnect UK
Hi Stafford,
Thank you for taking the time to provide your feedback.
We’re really pleased to hear you were happy with the service, even after the cable was damaged. It’s great to know everything was resolved and that you were pleased with the overall experience.
Kind regards,
Customer Support Team 💜
Had issues connecting to my TV
Had issues connecting to my TV spent over an hour on the phone trying all sorts, Kayur was helping and he didn’t give up, and eventually it worked and we couldn’t be more thankful for him trying everything.
2 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Thank you so much for your lovely feedback, Ella!
We’re really pleased to hear that Kayur was able to help and stayed with it until everything was working properly. We’ll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
Nikki and Adam came today to install…
Nikki and Adam came today to install Lila Connect,they were amazing, very polite and explained fully what they were going to do,even cleaned up any mess made,as we had a booster they also explained to us how to connect this also,very positive experience so far with Lila Connect
1 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Laura,
Thank you for your fabulous feedback
We’re really pleased to hear Nikki and Adam made your installation such a positive experience and took the time to explain everything.
Thank you for choosing Lila Connect – we’re glad to have you with us.
Kind regards,
Customer Support Team 💜
Antwoord van LilaConnect UK
Thank you for your amazing feedback!
We really appreciate your kind words – they mean a lot to our teams.
Kind regards,
Customer Support Team 💜
Great Experience
From initial contact through to going live the whole customer experience was superb. The system is stable and reliable.
21 april 2026
Antwoord van LilaConnect UK
Thank you for your fantastic feedback!
We’re delighted to hear that your experience from start to finish was superb and that you’re finding the service stable and reliable. It’s great to have you with us.
Kind regards,
Customer Support Team 💜
Reconnecting after holiday
Normally reliable internet but I had switched off the power while on holiday and had a problem getting the router to reconnect, consequently I needed help from Lila and Kaia helped me to sort it out and was very helpful.
30 april 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Philip,
Thank you for your lovely feedback.
We’re really pleased to hear that Kaia was able to help get everything reconnected and resolved for you. We’ll be sure to pass on your kind words – she’ll really appreciate them.
Kind regards,
Customer Support Team 💜
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