Lilyandeden Reviews 

SCAM. I ordered lovely items before reading reviews. Their contact info does not include phone number, but I found one at the bottom of my order. The website says they are in Wyoming, yet the phone is in San Francisco and when you call, the answering machine states a different company name. Again, no people; they seem to deal in email. I have disputed the charge.

I absolutely fell in love with the Frosty Elk figurine in early December and, because it so cheered me when it arrived following a traumatic experience with scamming which caused a $20,000 loss and a venture into serious Post-traumatic Growth support with a therapist for four months, I decided to purchase 20 more and share them with a circle of close women friends and colleagues also experiencing tough times in their lives.
We renamed it Joy-US Reindeer and each recipient has her placed in a prominent place in their home or office. She is sharing joy every day!
Katrina has been a very thoughtful and efficient customer service person who is so proud of the Lily and Eden company.
Thanks for the delightful product and great experience!

Nancy A. Colflesh, Ph.D.

Late October I ordered a Christmas gift for my brother the Xenomorph Lamp but when we opened the box for Christmas the item was damaged (most likely during transit). I contacted the store and I had unfortunately passed the 30 day return period. However, Katrina informed me that they would make an exception and instantly shipped a replacement for me. Lo and behold the replacement came today. I just wanted to thank you for all your help with resolving my issue. I received the new lamp and it is in perfect condition! I will definitely be buying from your store again. Not only is the merchandise top-notch, so is the customer service!  Best!

Lily and Eden,

Thank you so much for my order which was received on January 22, 2026! I was browsing online for special and unique wedding gifts and ran across your "Marriage Takes Three" - entwined Heart and Cross table-top accent. I love it and intend to send it to my Best Friend and her new husband for a wedding gift! Perfect for the occasion! I am sure they will love it, too! My friend married a Pastor on January 17, 2026! Her first marriage lasted 29 years and she had been a widow for 20 years. I know this gift will definitely be a special and unique addition to their happiness "as long as they both shall live"!

Thank you again,

Ms. Essie Stigall

The AI summary of reviews says it. My order originated and was stalled in China for two weeks. What I finally received was too late for me to gift the intended recipients. I wouldn’t have gifted the stuff I received anyway. The cat lamps were tiny and the plug was a usb, not a standard plug. I wouldn’t give this stuff away. Was going to try and return it but, from everything I’ve read, that would be an exercise in frustration and futility. Wish I had read the reviews before wasting over $100. Stay away!

I don’t usually write reviews, but I had to share this. My original order arrived broken, so I contacted Lily & Eden. Katrina from their support team replied super quickly and was honestly amazing. She apologized, took care of everything, and arranged a replacement without any hassle. I just received the new one today. Really impressed with how they handled the situation. It’s rare to find customer service that genuinely cares, but they definitely do. I’ll be ordering again for sure.

I ordered a beautiful animal head shaped wall hook from them for almost $30, on the website it says it’s made from heavy duty resin. I finally got it today and it’s a cheap piece of plastic and came in a box clearly from China. It’s a total scam site. Don’t order anything from them.

Do not order from this company. It is a scam. I ordered a cardinal lamp which looked great on the website, but it arrived very late, and in terrible condition. I was asked to ship the defective item to China, pay the postage, and then would receive a refund. Not worth the trouble - I think that is what they are counting on. I will donate this ugly bird to Goodwill and try to put it all behind me.

i order a skull knive holder, looks great on the site, came in plastic and size of a softball, would have to have baby knives to use it, very cheap, now i logged back in to do return and says i have no orders.

What they show on their website looks beautiful. What you actually receive looks like absolute trash. If you submit a negative review on their site they will not display it. They'll accept a return but you have to create your own label and pay for the cost to ship it back to China. Total scam.

I recently ordered the Godzilla Snug (adult size) from Lily & Eden and it would not fit over my 9 year olds head. I am disappointed with my experience. The product I received was not as described and didn’t even fit properly, despite ordering the correct size. I reached out to customer service, and while they were polite, the only options offered were to keep the item for a 20% refund or return it at my own expense, including paying for the shipping.

I chose the 20% refund because paying to return something that wasn’t as described didn’t feel reasonable. I want future customers to be aware that if something doesn’t work out, you are responsible for the return shipping. This isn’t made clear upfront, so please double-check the return policy before buying.

The customer service team was responsive, but overall the experience wasn’t what I expected, and I wouldn’t personally order again unless the return process changes.

I contacted the co after receiving towel holders which were wrong size.
Katrina was very responsive. She searched elsewhere for the size we needed, sent us a link and, when we approved, ordered the new racks which worked perfectly.
We did not have to return the old ones either so we will use them elsewhere in our house.
Katrina was awesome and we our very happy.
Sue

I wish you had a ZERO rating, because that’s what they deserve. To make clear what you should expect from them, I’m providing the message I sent to them:

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START OF MY MESSAGE TO CUSTOMER SERVICE
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VERY DISAPPOINTED. I LEFT THE FOLLOWING REVIEW. MINE HAS BEEN A VERY UNSATISFACTORY EXPERIENCE. It’s a nice idea, but very poorly executed.
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Gross misrepresentation. Hand cut stained glass? This product is a molded resin piece, hollow on the inside. There is NO stained cut glass in this lamp. The “cut glass pieces” appearance is created by molding ridges in the resin, and then painting them black, along with the beak and tail. That may be OK, if the description here was correct, but certainly NOT at this price! All told, this piece should sell for no more than $20.

On top of this, the black paint doesn’t adhere very well to the resin. Wiping it with a hand sanitizer alcohol wipe results in black paint on the wipe, and the skin, but unfortunately doesn’t come off the skin as easily as it got on. A $50 piece that sheds black paint?? Seriously?? Absolutely unacceptable!!

Easy returns? Why would anybody want to spend more time repackaging everything, and taking the package to a shipper? The honorable thing the seller should do is to refund the purchase price, without requiring return. They know what the product is and is not. I’m not holding my breath.
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The courtesy of a response is requested.
And please don’t tell me I should not use alcohol on it: you did NOT include any care instructions.

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END OF MY MESSAGE TO CUSTOMER SERVICE
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Well, they did respond:
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START OF CUSTOMER SERVICE RESPONSE TO ME
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Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear how disappointed you are with your experience, and I appreciate you explaining your concerns so clearly.

We understand your frustration regarding the materials, finish, and overall expectations of the item, as well as your concerns about the paint transfer and the lack of included care instructions. Your comments have been forwarded to our product and content teams so they can review both the listing details and quality controls more closely.

While we’re unable to issue a full refund without a return, we would like to offer a 20% partial refund as a gesture of goodwill if you choose to keep the item. This option does not require a return and can be processed immediately.

If you would instead prefer a full refund, that can be issued once the item is returned to our designated returns facility, in accordance with our return policy.
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END OF CUSTOMER SERVICE RESPONSE TO ME
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These people deserve to have people sue them in small claims court (no lawyer needed) and file complaints with Better Business Bureau, and complain to your credit card issuer…maybe then, they’ll get the message.

OH, BTW, I SUBMITTED A REVIEW on their website. About a week went by, and it wasn’t posted, so I posted another review…that one didn’t make it either … surprised? NOT!

Look at the large selection of products they offer, imagine the misrepresentation on them, think of the profit margin! That should put you in an appropriate state of mind.

I ordered a cardinal for my mother in law who is grieving her brother. The photos posted on the website are a "Tiffany-style" lamp. The lamp I received was half of the size of the photo. Additionally, the felt bottom is glued so haphazardly it looks like someone had their eyes closed while gluing it on. It is made out of the cheapest plastic I have ever witnessed and is horribly painted. I google cross imaged the lamp and they are selling it from 3rd parties for $13.00. I paid $50. We have been attempting to get a full refund; however, they will only offer 25% or we could send it back to get a full refund, but have to pay shipping to China which is extremely expensive! This company is not in Wyoming! This is not a small business. This is a scam!

If I could I would give zero stars! This company is a scam. Read reviews before ordering. I regret not. I ordered a shell door mat $39 as a christmas gift. When it arrived it was a flimsy piece of printed felt youd buy at the door store. They claim they are in Wyoming but to return and ITEM you must send it to China and you must pay for shipping. They refuse to give a customer service phone number. Awful

I ordered two items from Lily & Eden and both arrived in perfect condition. The quality is much better than I expected and the designs are truly unique. Customer support also answered my question within minutes. Super happy with my experience!

The lamp I bought seems quite well made even if it is a little smaller than I had anticipated. The LED fitting was loose, and I had a query about it which was very promptly answered. Reasonably satisfied with the quality.

SCAM DO NOT BUY FROM THEM. Item you get is nothing like what you thought you were buying. When I tried to return it even had the correct order # told me order not found. Lesson learned. Sticking with Amazon. Wish I knew about this site before I ordered

My wife ordered a mosaic owl to give to a friend for Christmas. We expected a glass mosaic structure, but instead received a very cheesy plastic light-up "ornament". It looked very different than the picture and was not at all what we expected. When we asked about returning it, they said we could ship it to CHINA (nevermind they sent it to us from a USA location), freight at our expense. Or, they would give us a 25% credit and we could keep the product. We negotiated the credit up to 35% because of the cost of freight, after discussing with them that the item was misrepresented and they should cover the freight. They were not going to do so.

Short story: We will NEVER EVER EVER shop from Lily & Eden again! It was a TERRIBLE experience!

While it wasn’t perfect, I did receive a defective item, with photos and and an email I was able to get a replacement sent out to me with no trouble.

The alien (I dunno the actually name it’s for my husband lol) lamp while not huge, is still super cool.

I will say the tracking is…not ideal. But, working in online retail, this company uses a company that MULTIPLE websites use. They simply present the tracking to you in a different manner.

If the replacement comes in with trouble I’ll be sure to update. But for now the product is super cool and I’m happy getting a replacement was easy.