Lilyandeden Reviews 

After receiving my broken Rustic Cow Charcuterie Board, I spoke to Katrina and advised her of the condition.

She straight away sent a new order to come to me asap. Once i received the new Rustic Cow Charcuterie Board, i saw it was delivered in way better packaging and in one piece.

Thank you once again for your help Katrina, it was greatly appreciated.

This product is sold elsewhere for half the price YET I paid the extra becuse it thought it cam ei the pretty box as shown in the photos. It came in plain cardboard. NOT HAPPY! I will NOT buy from here again.

I ordered two of the Casablanca Vintage Lanterns having no idea these products come from China. I paid extra for priority shipping and even added a tip. These are for a birthday gift on 4/4. I ordered on 3/26 and only a label has been created today 3/31 despite multiple emails to support pointing out I paid for Priority shipping. The package hss not moved at all since the label was created over the weekend. My order was just under $90 with expedited shipping, that was not expedited at all. Now I have to purchase another gift. What a scam!

Trust the negative reviews... those are the real ones. You get dollar store quality for $50+. It looks like they use AI images, and you get a plastic mold of whatever it was you ordered. I ordered the crow lamp... in their picture, you can see the branches clearly not connected to the orb... in the real version, it's one solid molded piece.. The plastic orb is painted purple on the inside, poorly and not translucent. I wish trust pilot allowed pictures, because they truely show the difference. Like other's have said, "Katrina" will offer you 20% off or to ship it back to China. You can see the same item offered on Amazon, and other's pictures of what they have received. What you get from Lily & Eden is no different. **They also delete any negative review from their page.**

Update: It took forever and lots of complaints to both Lily and Eden, Paypal and the government, but Paypal finally refunded my money. Don't give up if you want your money back.

Bought an octopus-shaped charcuterie board. Quality is absolutely terrible. Thin, light with numerous defects. Strong chemical smell and does not seem food-safe at all. Website seems like AI slop. Item shipped from China, not from Wyoming as stated on the website.

I just received the highland cow charcuterie board and cannot believe what it is really like. The image on their site show 2 eggs cut in half on this tray but unless they are quail eggs you can barely get a half egg in that spot. The image is so deceptive.

You will be sorry if you order any product from Lilyandeden.co or anyone associated with this company. I ordered a lamp which turned out to be nothing like the picture and just did not work at all. Although the packaging said it was shipped from California, when I tried to return it they said I had to ship it back to China! The cost was prohibitive--more than the item was worth, so they offered 20% refund and I keep the product. It was a $75 product I could not use. Never again.

OMGosh! Shame on me!!! I made the horrific mistake of ordering from them prior to checking out the company and reading all of these reviews. I canceled my order within two hours of placing it and there’s no telephone number or email that you can respond to easily I ordered what is supposed to be a wedding gift and now I am horrified that it is going to look like a preschooler made it from what I’m reading. It’s gonna be almost $60 down the toilet. I am sick to my stomach.

Absolute rubbish quality! Nothing like photo!

liliandeden is a scam. I bought a couple of coffee mugs that looked beautiful in the pictures. It took like 3 weeks for the mugs to be delivered. When I opened the packages, I was so disappointed: the mugs were a distance reflect of what they advertise. They were made of cheap plastic, the interior was made of stainless steel, and they have a terrible smell (probably the glue that they use). I tried to return the items and the link that they have in their webpage could not locate my order. Then I found an their contact email which it was answered by Katrina, which is clearly a chat bot. It asked me what was wrong with my item. At the end it offered a 20% refund... 20%! If I wanted to keep the items, or a return address for me to pay for the delivery. I took the 20% because from other's people's reviews, I knew their return address was in China and the shipping was going to be very expensive. Stay away from these people! This is clearly a scam! I usually do not write reviews but his time I felt compelled. I hope this review helps prevent other people from being scammed!

I ordered the Mermaid with Moon lamp for my little great niece for her birthday/Valentine’s Day. Living in Florida, I ordered it and had it sent her in California. Unfortunately, it arrived broken and I was so upset about. I contacted Lily and Eden and explained the situation and they said that they would replace it immediately. Unbelievably, they sent a replacement mermaid lamp to her within the week. Your company made an old aunt and her little niece very happy. She loves it and according to my nephew, she watches the lamp as she falls asleep. You have a loyal customer in me and I will be shopping with you in the future. Thank you again.

I ordered the “stained glass” cardinal lamp. I should have checked Amazon first. Lily and Eden’s price was much higher and did not accurately describe the item. It was not stained glass and came with a usb plug instead of a regular plug for an electrical outlet. For a full refund, I needed to send the lamp to China-no US location for shipping. The cost to ship it would have been four times the cost of the item. I gave them one star only because the customer service rep did respond to my e-mails. In our discussion, I explained the inaccuracy of the description, the expense to return the item, and overall dissatisfaction. The best they would offer is a 30% refund. I planned to file a complaint with the Better Business Bureau. The Wyoming address does not show up in their database-must not exist! Save yourself frustration, time, and money-don’t order from them!!

I love the products, very happy

I purchased 3 highland cow charcuterie boards and they are thin plywood painted red, nothing like the photos on the website. Plus you have to return them to China not Wyoming where it says they are based.

Waited a long time for delivery of the Highland cow charcuterie board. I was so disappointed, wish I had read reviews earlier. Arrived half the size I thought it would be, smells horrible, wouldn’t want to put food on it and broken. 😠

​I strongly advise staying away from this site. While the website looks professional and the products look appealing, the reality is a total scam.
​Deceptive Shipping: I ordered a head massager that took 40 days to arrive because it ships from China, which is not made clear upfront.
​Poor Quality: The product is incredibly cheap and does not match the "quality" advertised on their site.
​Impossible Returns: Customer service is rude and unhelpful. They require you to pay for return shipping back to China, which costs more than the product itself.
​Strategic Delays: They seem to intentionally delay email responses until you are past the return window or the timeframe to dispute the charge with your credit card.
​Please do your research and do not fall for their marketing. Save your money and shop elsewhere!

They didn't send confirmation email, so I reached out to them through the website (they don't include a phone number). No response. I have n idea if I've been scammed.

I ordered a set of the Vintage jacquard curtains just to see how they would fit in my living they were so amazing that I ordered a set for each of my rooms
It like having a victorian space with great color combinations and price value

Lily and Eden,

Thank you so much for the delivery and receipt of my beautiful curtains! I love them! The color and texture was just as I envisioned it online. And thank you for the gift that encourages me to order again in the future.

Essie Stigall

My mother placed an order in December and was alerted the same month about a failure in delivery. We reached out to the store and unfortunately the parcel failed delivery because she had provided the wrong address during checkout. Not only did the customer service agent apologize for a mistake that was absolutely not their fault but also offered to send a replacement with no additional charge.
We truly appreciate the amazing service. You take such good care of your customers and we will be ordering all our future gifts from you!