Lincotes Reviews 

Overall I am very happy. I purchased the Montesola 2 seaters. The sofas are beautiful and the leather looks nice. They arrived boxed and I had to assemble the backs and add feet but it was a simple process. All parts were neatly stored in the bottom of the sofa.

My only quibble would be that I had to call 3 days after ordering to find out what was happening with my order. The order status hadn't changed. I was advised they had received stock of the sofas that day and I heard from the courier the following day. The sofas were delivered a week from ordering so good timescale.

Happy with sofas and the quick delivery.Only 1 negative thing to say.When I saw the sofas on website the feet looked dark brown/black but when they came feet were silver.So I've ended up buy other sofa feet

Excellent value for the money, quick delivery and the delivery drivers were very helpful. I would recommend the company and the sofa happily.

Simply stylish sums up the company neatly .Website is easy to navigate, sizes,colours,fabric,and prices displayed. I could have ordered online,but decided to go to their showroom to check out colours. Absolutely brilliant advice and information from a very knowledgeable customer services lady.Highly recommend this company .

DO NOT USE THIS COMPANY
Sofa finally arrived after 16 weeks waiting when initially I was told delivery would only take 6 weeks.
When sofa arrived on the 20th December I noticed it was damaged. I took pictures straight away of the damage and emailed the company informing them of this on the 20th December ( day of delivery)
They replied asking for more pictures which I took the following day.
the shop then closed for 2 weeks for Christmas so I boxed sofa up waiting on return instructions .
I continued to email and ask for instructions on how to start refund and return product.
Company have now came back and said that damages must have occurred "after the 20th" and for this reason they will not refund.
Even though I have all my emails and pictures I originally sent them ON THE 20th as soon as sofa arrived as proof of when damage was noticed and when I reported it. Highly unprofessional manipulating the situation to make it look like sofa wasnt damaged until days after arrival.
Sofa arrived damaged and I would like a refund but they are now refusing.
I was ensured sofa would arrive on a pallet which it didn't. Sofa box also clearly states 2 MAN LIFT, yet it was only 1 man who delivered it and lifted it on his own into my garden, hence why box was damaged and battered. Trying to lie to make out damages where done a few days after arrival even though I clearly have proof with original pic damage times and date !!!
Legally Under the consumer rights act the company are responsible for remedying the situation and as they have now declined to do so I will be taking it further.

On E-Bay I was offered a 15% discount, which would have meant a £117 discount. At checkout, the discount was applied as £60 and a phone call to Simply Stylish confirmed a cap of £60, but they compromised a bit and we settled on a price. As I have mobility issues, I elected to go with the ‘assembled in a room of your choice’ additional charge.
When the guys turned up with the 2 large boxes, I was handed a clip board with a delivery sheet and a second sheet on it. The guy handed me the clip board and said he needed a couple of signatures. When I asked him why, he said it was to say the sofas had been delivered. The 2nd sheet was a disclaimer, which stated that I’d asked for the sofas to be left unopened in the room and understood that I’d paid for assembly, but now didn’t want it!?! I pointed out that I hadn’t even seen them, so he ripped open the box to show me the colour. His two colleagues reappeared and I told them they needed to call their office because this was meant to be assembled and I wasn’t signing anything until that happened. They acted like of course they always intended to put it together. Either way, they had every intention of getting out of the work or they were seriously inept at communicating with their customer and had lost the Christmas tip. Anyway, because the sofas were a too hard and very small for 3 seaters, I looked at the returns procedure on the website, and Error 404 - the page doesn’t exist. That was 2 weeks ago and it’s still not available now. I’ve decided to put this one down to experience and don’t want those characters back in the house to return the sofas, even if Simply Stylish Sofa’s website would let me, which it won’t.

DO NOT BUY FROM THIS COMPANY!

Just had this

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“ You are better off saving your money and get something from A***s as they are better quality.”

Its an honest review if you can't accept that then sell better quality sofas and stop ripping people off!

Update
After only owning this sofa for two years the leather has started to peel and crack all over pieces of leather just coming off! I'm not just talking like a little bit but all over! The leather is terrible its paper thin! Its like some sort of fabric underneath with a very very thin layer of leather glued on top.

COMPLETELY AVOID THIS COMPANY!

Order a sofa 3+2 seater in February waited over 15 weeks still no sofa! They keep on pushing the date further and further they promise to deliver on this and that date. But still nothing!

Will be contacting trading standards and my solicitor to get my money back!

Update
9/7/19

Just received the sofa and the quality is awful not worth the price very cheap don't see these lasting. The leather is more like pleather and paper thin. Also the feet of the sofa were full of rust! You are better off saving your money and get something from somewhere else as you can get alot better quality for the around the same price and one that will last.

I wouldn't listen to half of the good reviews on here I bet most of them are fake!

A Taylor

Only one of my sofas has been delivered , & the delivery men insisted on leaving the very battered box in the middle of my sittingroom . Saying " keep the box for a fortnight ,in case it needs to be sent back ? " .

Absolutely amazing service, couldn't do enough to help us. Staff are wonderful, our sofas are beautiful.

Ordered a green velvet 4 seater, that initially said it would be 5 weeks for delivery. Then, after ordering they emailed to say it would be 6-7 weeks. I chased it up multiple times but their responses were so slow. I eventually got the sofa after 9 weeks and it arrived wrong (two right hand side parts of a two part sofa). I called up and complained, they apologised and managed to get the right part sent to me within a week. It was a massive nuisance as I had friends staying and only half a sofa plus I had to package up the other sofa and take time off work for both deliveries/collections. I have emailed to ask for some compensation for this major human error and lack of customer service but they have just said they can’t do anything. I’ve asked to speak to the manager about this issue but still nothing.

The sofas are good quality but the service is terrible.

Absolutely beautiful sofa, I am so pleased! The communication about payment, shipping and delivery was so informative and the couriers were on time and so helpful. The quality of the fabric and cushions are excellent and I am very very happy. Would 100% recommend instead of the regular high street furniture shops...their service and delivery isn't even comparable.

I cannot praise this company enough I would give them 10 stars if I could from letting me in the shop when it was closed on Wednesday in Tamworth to taking delivery in Manchester on Saturday morning with several updates in between absolute first-class service thank you very much

Office service very good but still waiting for delivery

We ordered a 4&2 seater Lisson Sofas which stated 4-6week delivery. Our delivery arrived 11 weeks later. Must say the sofas are really lovely and very happy with them, the only negative is the feet on the sofas look very cheap (plastic) Can't complain considering the price and once we sourced other feet they now look perfect. I would definitely recommend this company as the sofas are fantastic value for money and great quality. Just like to add that because of the delivery time I couldn't give 5 stars. I hope that the customer service team would be a bit more forthcoming communicating as chasing delivery all the time is so frustrating..please just be honest and tell people their delivery will be at least 4 weeks later

So happy with the sevice from this company, spoke to a lovely woman jenifer who ensured my sofa came asap... despite the covid and Brexit delays that the UK is experiencing

I can honestly say this company cares about their staff and their customers.

Wil buy again when needed but the sofa is great quality and I can't see myself needing a new one any time soon!

Thanks again to jen and Emma and and the team ❤

I purchased a beautiful Volastra leather sofa from Simply Stylish and I am delighted with the product. Very comfortable well packed 3 seater sofa great for this lazy boy. The courier could not have been more helpful with the delivery. Although there was a slight delay in delivery due to covid 19, this was understandable. Customer service was excellent for a family business and Emma kept me updated at every stage. Highly recommended.

Please beware of this company ive had a problem with my sofa since 21/08/2020 it been over a year and my issue still hasnt been resolved they have sent me a fault sofa where the leather is peeling off they sent a company called Homeserve and they them self said it a fault manufacture and its not spouse to peel off i took out a 3 year guarantee and even with the guarantee there doing nothing they were going to replace the arm since 2020 and i understand covid issues and delays but today i received a replacement for the whole arm but they have sent me some other sofas parts am really appalled with the service ive recived the sofa look so nasty and looks like ive got to take other measure and my time to resolve this issue so who ever buy of this company just beware
I revived a call next morning and spoke to them and they asked me if i could take down my comments as it affects small businesses so i told them soon as you sort my sofa out ill sort my comments out so now my issues have finally been resolved and i thank them for doing this i know its not partly your fault due to current situation so i again thank you for sorting my issues

After having a recent problem I can happily say that the response and action I got from Simply Stylish Sofas Customer Service was extremely professional and the best support I have ever had.
I am delighted that this company still maintained its incomparable excellence in customer service.
I would highly recommend them for there quality of products and now customer service. Purchase with confidence, well done and thank you.
Kind Regards
Alex

The service was really good. Thank you Simply Sofas. I love my Eskra sofas they are really nice and I love the colour (dark brown) just as the picture looks like. Also the delivery was great as well. They kept updating me as to when they were going to arrive. They put the sofas were I wanted and assembled them for me, Great job all round. I can't thank you all enough.