Purchased 2 queen size sets of flannel sheets in January 2026. Followed washing instructions to the letter. One set (chickadees) ripped on the fitted bottom sheet while putting them on. The fabric wa... Toon meer
Bedrijf heeft geantwoord
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Je suis allé porter mon store Hunter Douglas au magasin 104 de Brossard il y a presque 2 mois pour une réparation. On m’a dit que le délais serait d’environ 6 semaines. Aujourd’hui, j’apprends qu’i... Toon meer
If you have any issue with delivery or an item, just know that there is absolutely zero customer service. It took 3 weeks for my shipment to be delivered. There were issues with the carrier and i had... Toon meer
Bedrijf heeft geantwoord
Terrible customer service! Took 3 months for someone to respond to my inquiry. After I replied with more info, it took another month! completely unacceptable. Shop elsewhere or pray you don't need to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For bedding, dinnerware, home decor, gifts, registry items and more, visit Linen Chest today; your one stop destination for all the items you need for your home!
Contactgegevens
4455 Autoroute des Laurentides, H7L5X8, Laval, Canada
- info@linenchest.com
- linenchest.com
1,6
Zeer slecht
325 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Shameful Customer Service!
Linen Chest is one of the worst companies for customer service. They do NOT have a customer service telephone, you can only chat with BOT, they do not allow private messages through social media channels and they have set it up so a Google Review cannot be written. I find it quite insulting when a company does not want to offer proper customer service. Shame on them. That is how you have lost me as a customer, by making me feel that I am not valued.
30 mei 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you felt unsupported—we understand how important it is to feel valued and heard. While we don’t offer phone support, we do provide several ways to connect with us. Our live chat is available Monday to Friday from 9 a.m. to 3 p.m., where you can speak directly with one of our agents. Outside those hours, Elsie—our virtual assistant—can help answer questions or gather the necessary details so our team can follow up quickly and efficiently. We also welcome feedback through platforms such as Trustpilot, Yelp, and Google Reviews, which we monitor and respond to regularly. We truly appreciate your comments and hope for the opportunity to better serve you in the future. If there’s something specific we can assist you with, please don’t hesitate to reach out via chat or email us at info@linenchest.com—we’re happy to help.
I recently wrote about the duvet that I…
I recently wrote about the duvet that I ordered from the Linen Chest. It was delivered and smelled absolutely disgusting - my housekeeper described it as smelling like "cockroaches". The sheets smelled, too. I thought the smell was incredibly moulding and pungent, like everything had been stored in a dirty, damp warehouse. Well, no one seems to care enough to help me. While I did receive an email over a week later from someone in the customer service department that they'd "be glad to help!" I replied with my order number last week and haven't heard a thing. Atrocious smelling duvet and atrocious customer service. Please note - I've tried washing the duvet 4 times and the smell is still there!
22 mei 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for taking the time to share your experience. Your feedback is incredibly valuable and helps us continuously improve the quality of our products and services. We understand that the product did not meet your expectations, and we sincerely appreciate you bringing this to our attention. We’ve noted that our team is already in contact with you, and a member of our management is personally following up to ensure the matter is resolved to your complete satisfaction. Please know that we will continue to monitor your case closely, it’s important to us, and we truly value the opportunity to make things right.
Poor quality
I ordered two sheet sets online. I was really happy with the price and they came very quickly. The quality felt really good until I washed them.
After only 3 washes the first set tore at the seam. I messaged the company and they were very kind and sent me a replacement set.
Then, after washing the other set only 2 times, I found a hole in the fabric of the pillow case.
The fabric is really soft but now I can tell it's cheap and thin. (300 count). Sheets should not fall apart after only a couple washes. They should last years. I won't order from them again.
7 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience. We’re sorry to hear that both sheet sets did not meet your expectations after such a short time. While we’re glad our team was able to assist with a replacement initially, it’s disappointing that the second set also had an issue. This isn’t the quality we strive for. Please reach out to us via chat or by email at info@linenchest.com, referencing request number #289674, so we can investigate this further. Your feedback is invaluable to us and helps us improve.
Comfortable Sheets
I ordered King-size sheets. One double was sent with King pillowcases and a King flat sheet, and they smelled badly, like they came from a factory. I tried to reach customer service numerous times, but couldn't get past the chatbot. It kept saying no one could take my call and would make me cycle back to step 1. After I posted this review and the company responded, I was able to email them, and they promptly sent me a King-sized fitted sheet. It doesn't smell bad. Everything worked out, and they were apologetic and appreciative of the effort to make it right.
16 april 2025
Review zonder uitnodiging
Antwoord van Linen Chest
We're very sorry to hear about the mix-up with your sheet order and the condition in which it arrived. Receiving a twin fitted sheet instead of a complete king-size set is understandably frustrating, especially with an unpleasant odor. That’s not the experience we want for our customers. We would love the opportunity to make this right. Please reach out to us via our live chat or email at info@linenchest.com, referencing request number #282038, so we can assist you directly. As a family-run company, feedback like yours is exactly what helps us do better. Thank you for taking the time to share your experience.
Sad a Canadian company is this bad
Sad to see such a horrible company out there waving the Canadian flag. I had a concern but what really sums up this disgusting company is that they have no real customer service contacts. Call the customer service number (not on website but can be found onlilne)? It is just a message to send you to the website and a bot. The bot does not attempt to solve your issue - it just wants to offer a limited choice of the questions it arrogantly will answer. No way around it. They do not actually answer any real concern and do not care about their dismal reputation.
Avoid at all costs. It is a shame for Canada retailing. How not to do business.
Add to that, dishonest promotion techniques offering discounts they have no intention of offering with limitations that take out anything on sale - but they don't tell you that until the have stolen your email based on false advertising. Looking forward to this one going out of business to make room for a company that actually respects customers.
4 mei 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience left you feeling this way. While our support system begins with a virtual assistant to help guide common inquiries, our live agents are available Monday to Friday, from 9 AM to 3 PM (EST) via live chat and email to provide more personalized assistance. Regarding your concerns about our promotions, we make every effort to ensure that terms and exclusions are clearly outlined in all our marketing communications. That said, if any part of your experience felt unclear or misleading, we’d greatly appreciate the opportunity to look into it and make things right. Please don’t hesitate to contact us via live chat or by email at info@linenchest.com, referencing request number #287956. We’re here to help and hope to restore your confidence in us.
BUYER BEWARE - DONT BUY FROM LINEN CHEST ONLINE
My $120 pillow was delivered by CanPar 6 hours away from my actual address. I have been trying for weeks to get a replacement or money refunded to no avail. And there is no customer service telephone number to call. I will never deal with Linen Chest again! BUYER BEWARE - AVOID LINEN CHEST
5 april 2025
Review zonder uitnodiging
Antwoord van Linen Chest
We’re truly sorry for the inconvenience caused by the delivery issue with your pillow. We understand how disappointing this experience must have been. We’ve reviewed your case and can confirm that our team recently followed up, and a refund has since been issued. While this certainly wasn’t the experience we aim to provide, we do appreciate you bringing it to our attention.
I was in the middle of asking the only…
I was in the middle of asking the only cashier where something was when the phone rang. No excuse me or anything this person not only did not put this person on hold to finish the exchange with me she proceeded to have a lengthy conversation. She did not call for backup she simply ignored everyone.
Another cashier finally arrived and assisted customers. Why does a phone call take priority over the person in front of them jn the middle of a conversation? Is this how you train people.
I try to support canadian companies but I will be in a snit for a while and will select company who perhaps is more interested in my husiness
30 april 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience with us. We're very sorry to hear about the service you received and completely understand how disappointing that must have been. It’s important to us that every customer feels valued and attended to, especially during in-store interactions. Should you wish to provide more details about the store location, date, and time of your visit, we’d appreciate the opportunity to follow up with the store directly. Please don’t hesitate to reach out to us via live chat or by email at info@linenchest.com referencing request # 284851. Thank you for helping us improve!
Aucun service à la clientèle
Mon chaudron est arrivé brisé. Impossible de parler à quelqu'un : il n'y a que des messages automatiques: aucune réponse directe, aucun numéro de téléphone. J'ai finalement réussi à l'échanger en magasin à 1h de route de chez moi. Si je paye la livraison, c'est pour éviter de me déplacer... Bref, n'achetez jamais sur leur site Internet.
1 april 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Nous sommes désolés d'apprendre que votre chaudron est arrivé endommagé et que vous avez dû vous déplacer en magasin pour l'échanger. Nous comprenons parfaitement la frustration que cela peut engendrer. Pour vos futures demandes, le meilleur moyen de nous contacter est via notre chat en direct. Nos agents sont disponibles du lundi au vendredi de 9h à 15h pour vous assister. En dehors de ces heures, ou pour faciliter le traitement de votre demande, Elsie, notre assistante virtuelle est à votre disposition en tout temps. Elle recueillera les informations nécessaires afin qu'un agent puisse vous recontacter rapidement et efficacement. Nous espérons sincèrement que vous nous donnerez une nouvelle chance de mieux vous servir à l'avenir. Merci de votre compréhension.
Buyer Beware!!
Ordered a mirror. The mirror arrived completely smashed. I reached out to their “customer service” via email weeks ago to do a return/exchange (sent photos and everything they asked). They told us to try and return it to a store location close to us. This is not possible as we live in Alberta, a 4 hour plane ride to the closest store. Over the last two weeks we have emailed simply asking for a response to resolve our issue. . . Not even the courtesy of a response email was sent. There is literally no way by phone email or computer to deal with a real person. I will now be wasting more of my time reaching out to Visa in order to get the payment reversed. What a time wasting disappointing ordeal this has turned out to be!
Update,
A week after I left my review Linen Chest reached out to us and gave us a full refund. For this I am happy just wish it wasn’t such a process (added 1 star).
31 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how disappointing this must be, especially given the difficulty in returning the item. Please know that we have escalated your case, and our management team will be reaching out to you shortly to resolve this matter. Additionally, we do offer live chat support where you can speak with a live agent directly, available Monday to Friday from 9 AM to 3 PM. We appreciate your patience and the opportunity to make this right.
False promo advertising
False promo advertising. They promise 15% online discount if you give you give them your email and another $5 off. Total BS. I gave them my email and I received a discount code. You can’t apply this discount at the check out. The online chat is an AI bot and was useless. So much for buying Canadian. They suck! When you call the 1-800 Quebec line they don’t offer an English operator. Worst customer service I’ve ever encountered. There are also 250 other very bad reviews. When I finally decided to dial zero— a French receptionist answered (who spoke English) but was unable to connect me with an employee and took my complaint & said they would call me back in a few days. Not acceptable as I wanted to place an order immediately.
31 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for your feedback! We apologize for any frustration this may have caused. The 15% + $5 discount is valid for first-time email subscribers. If you haven’t received the discount code, please check your junk or spam folder, as it may have landed there. Our live chat service is available Monday to Friday from 9 AM to 3 PM, where you can speak directly with an agent. Unfortunately, we are unable to locate your request in our system without your email address. To assist you further, please contact us via live chat or email us at info@linenchest.com, and reference request number #270084. We appreciate your support and look forward to resolving this for you!
Just be aware
Just be aware, this company will not help you at all with your online purchases. We were hoping to support a Canadian company but there's no chance of that now. Take my advice, don't even think about ordering online unless you live close enough to be able to return your order in person. Too bad I'm not able to post a picture of the fitted sheet that was had the body of the sheet sewn to the elastic.
I meant to add but forgot, the staff in the store were great. Too bad I had to drive over an hour one way to return my product with confidence that it would be returned.
14 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience with us. We apologize for the inconvenience caused by your online order and the return process. This is certainly not the experience we want for our customers, and we appreciate your feedback as it helps us improve. We're glad to hear that our in-store team provided great service, but we understand how frustrating it was to drive such a long distance to ensure a smooth return. We want to make this right and will have a member of our management team reach out to you directly. Your satisfaction is important to us, and we truly appreciate your support of a Canadian company. We hope to restore your confidence in shopping with us.
Worst customer service ever
Worst customer service ever dealt with (Have not seen a customer service that bad anywhere). I ordered something online and wanted to cancel the order. It could not be done using their "automated" system. Tried their live chat, no agent is available and suggested me to use their useless "automated" system. Sent emails to so called "customer service" with no answer. There is no phone number so a customer service with no phone number. That is really amazing. Will never ever order from them again
25 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
We appreciate your feedback and are sorry to hear about your initial experience. While our team reached out to you on March 25 and 27, and your order was successfully canceled, we understand the frustration you felt with our automated system. Please note that our dedicated live chat agents are available Monday to Friday from 9 AM to 3 PM to assist you directly. We're continually working to enhance our support options, and your patience is valued as we strive to improve.
J’ai effectuée une commande le 2 Mars…
J’ai effectuée une commande le 2 Mars dernier, j’ai écrit à la compagnie pour effectuer un échanger car un des articles est endommagé mais aucune nouvelle!
Très mauvais service à la clientèle.
2 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Nous sommes désolés d'apprendre que votre expérience n'a pas été satisfaisante et que vous n'avez pas reçu de nouvelles concernant votre demande d'échange. Nous avons vérifié et notre équipe de gestion a bien pris en charge votre demande. Un remplacement pour l'article endommagé a déjà été expédié. Nous vous remercions de votre patience et de votre compréhension.
Je tente de rejoindre Linen Chest pour…
Je tente de rejoindre Linen Chest pour un retour d'item par la poste depuis le 6 mars. Aucun retour d'appel, aucun retour de courriel. Num commande : 85954991. Extrêmement frustrant l'absence de service au client de cette compagnie.
6 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Nous sommes vraiment désolés d'apprendre les difficultés que vous avez rencontrées dans le suivi de votre retour. Ce n'est pas l'expérience que nous voulons offrir et nous comprenons parfaitement votre frustration. Nous avons transmis votre cas à notre équipe de gestion, qui vous contactera dans les plus brefs délais pour résoudre la situation. Votre satisfaction est notre priorité et nous vous remercions de votre patience.
J’ai vécu une très mauvaise expérience…
J’ai vécu une très mauvaise expérience avec Linen Chest concernant l’achat de stores motorisés. Une conseillère est venue chez moi le 5 novembre pour prendre les mesures de mes fenêtres, et j’ai passé ma commande en payant immédiatement.
Après un retard de 15 jours pour la livraison, les stores destinés à la chambre de mon fils sont arrivés endommagés. L’installateur les a repris et a rédigé un rapport. On m’a donné un nouveau rendez-vous, avec un délai déjà long, mais à son arrivée, l’installateur avait encore des stores endommagés. Même scénario pour un troisième rendez-vous : les stores étaient toujours abîmés.
Pendant tout ce temps, aucun suivi de la part de la conseillère qui était venue prendre les mesures. Après plusieurs appels et beaucoup de frustration, j’ai fini par accepter un remboursement tout en gardant les stores endommagés, car j’étais tout simplement épuisé par cette situation.
5 november 2024
Review zonder uitnodiging
Antwoord van Linen Chest
Nous vous remercions d'avoir pris le temps de partager votre expérience, même si elle n'a pas été à la hauteur de vos attentes. Nous sommes sincèrement désolés d'apprendre les problèmes que vous avez rencontrés avec votre commande de stores motorisés. Ce n'est pas le niveau de service que nous visons, et nous comprenons parfaitement votre frustration face aux retards et aux produits endommagés. Votre expérience ne reflète pas nos standards, et nous allons examiner cette situation de près pour améliorer notre suivi et notre qualité de service. Nous apprécions votre patience tout au long de ce processus et sommes désolés que vous ayez dû accepter un remboursement dans ces conditions. Merci encore pour votre retour, et nous espérons avoir l'occasion de vous servir mieux à l'avenir.
Aucun service à la clientèle
J’ai fait une commande récemment et il manque un item dans mon colis. J’ai envoyé 3 messages, sans aucune réponse. Je me suis même déplacée en boutique et une employée m’a dit qu’elle enverrait un courriel pour faire rectifier la situation, mais il ne s’est rien passé non plus. Impossible de se faire rembourser le produit manquant (ou de le recevoir, car il est encore disponible) malgré mes multiples tentatives.
23 februari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Merci d'avoir pris le temps de partager votre expérience. Nous sommes vraiment désolés d'apprendre que vous avez rencontré des difficultés avec votre commande et que vous n’avez pas reçu de réponse à vos messages. Nous avons pris en compte votre situation et avons escaladé votre dossier. Notre équipe de gestion va vous contacter sous peu pour résoudre ce problème rapidement. Votre satisfaction est notre priorité, et nous apprécions sincèrement votre patience et votre compréhension.
Linen Chest does not honour the return policy
I went to the Linen Chest located in the St Laurent Mall on Sunday March,9, 2025 and purchased a silk duvet. I did not open the bag until I got home. I opened the bag on a bed and read the label attached the duvet. It stated that the duvet was made of 50% silk and 50% cotton. It was not the 100% silk I was looking for. Also I felt the duvet was heavy to be a cover for a little child.
So I packed the duvet back into the bag. The next day (Monday), I went back to the Linen Chest to return it. The cashier was rude, she took a look at the duvet and accused me of using the duvet overnight and said the duvet was covered with hair. She point out a little fizzy lint and took some pictures..she said I could not return it. After arguing with her for a couple of minutes, she texted her manager. The manager replied that since I bought it yesterday they could gave me a store credit. At that point, I didn't want to discuss anything with the cashier and took the store credit. that ws offered.
My point is, don't shop in the Linen Chest, they tried their best not to let you return the goods you purchased! Also there is no customer service in the shop and the cashier is down right rude and accusative.
9 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for taking the time to share your experience with us. We apologize for the inconvenience you faced during your visit to our St-Laurent Mall location. It is disappointing to hear that the service you received did not meet your expectations, and we understand how frustrating this must have been for you. We have shared your feedback with both the store management team and our district manager to ensure that it is properly addressed. If you would like to discuss this further, please do not hesitate to reach out to the management team at our St-Laurent location. Your feedback is valuable to us, and we appreciate the opportunity to improve.
J’ai communiqué 3 fois avec Linen Chest…
J’ai communiqué 3 fois avec Linen Chest pour un retour dû à leur erreur , ils ne m’ont jamais répondu pour la démarche à suivre pour un retour par la poste. Comme je suis à près de 100km d’un magasin Linen Chest! Très déçu
15 februari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Merci d'avoir pris le temps de nous faire part de votre expérience. En raison d'un volume élevé de demandes, notre délai de réponse est actuellement plus long que d'habitude. Nous avons toutefois escaladé votre dossier à notre équipe de direction, qui vous contactera sous peu avec la marche à suivre. Nous apprécions votre patience et nous excusons pour cet inconvénient.
Terrible customer service at every step, every time
Terrible customer service each time I have had an issue with The Linen Chest orders, prices, and timelines. There are delays, inconsistencies, disorganization, and mistruths from their staff. If you are going to deal with this company, be prepared to wait up to 2 months for your order, have the information on delivery and prices change after placing an order, and receive incorrect information if you are lucky enough to reach an agent. Reaching an agent is a painful process. The agents are not honest or helpful and if it's a refund, they stall and hope you will forget all about it.
5 maart 2025
Review zonder uitnodiging
Antwoord van Linen Chest
We’re very sorry to hear about your experience. We completely understand how frustrating delays, inconsistencies, and miscommunication can be, and this is not the experience we want for our customers. Your trust is important to us, and we take your feedback seriously. We acknowledge that some orders have faced unexpected delays, and we are actively working on improving our processes to provide clearer communication and better service. If you have an unresolved issue, we would like the opportunity to make things right. Please contact us via live chat or email at info@linenchest.com, referencing request #260605 with your order details, and our management team will prioritize your case and follow up as quickly as possible. We truly appreciate your patience and hope to regain your confidence in our service.
No customer service number
I received broken dishes and there is no way to contact customer service by phone. The only options are a bot and sending emails — but so far, no response. How does a company continue to operate without offering basic customer service? Very disappointed, especially since this is a Canadian company. Update March 18 - In their response below on March 12, they indicated that my case would be prioritized, yet it has now been six days with no follow-up. I've never had these issues with any other online retailer. Since they remain unresponsive, my next action is to contact my credit card company to dispute the charge. Update Mar 23 - received email that they agree to send me a replacement for broken dish (one of two options I requested in my email response to the escalated request). Final update March 27 - received replacement dish via courier - note this was 3 weeks after initial request
28 februari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
We’re sorry to hear about your experience and that your order arrived damaged. We understand that you have already reached out through one of our channels, but without your order number or the email used to place the order, we are unable to connect this review to our existing customer inquiries. We kindly ask you to contact us via live chat or by email at info@linenchest.com, referencing ticket #260591 with your order number and contact details. Our management team will prioritize your case and follow up as quickly as possible. Thank you for your patience—we are committed to resolving this for you.
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