Purchased 2 queen size sets of flannel sheets in January 2026. Followed washing instructions to the letter. One set (chickadees) ripped on the fitted bottom sheet while putting them on. The fabric wa... Toon meer
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Je suis allé porter mon store Hunter Douglas au magasin 104 de Brossard il y a presque 2 mois pour une réparation. On m’a dit que le délais serait d’environ 6 semaines. Aujourd’hui, j’apprends qu’i... Toon meer
If you have any issue with delivery or an item, just know that there is absolutely zero customer service. It took 3 weeks for my shipment to be delivered. There were issues with the carrier and i had... Toon meer
Bedrijf heeft geantwoord
Terrible customer service! Took 3 months for someone to respond to my inquiry. After I replied with more info, it took another month! completely unacceptable. Shop elsewhere or pray you don't need to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For bedding, dinnerware, home decor, gifts, registry items and more, visit Linen Chest today; your one stop destination for all the items you need for your home!
Contactgegevens
4455 Autoroute des Laurentides, H7L5X8, Laval, Canada
- info@linenchest.com
- linenchest.com
1,6
Zeer slecht
325 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Online Customer service is Appalling
Customer service is nonexistent, after dealing with bot online I received email asking for details of the price adjustment and copy of my receipt. I provided everything to customer service the same day (Jan 2, 2025) it is now three weeks and I have sent 3 emails to them regarding a price adjustment of 17.52 and as of today there has been no response. I can see from all the reviews posted here that Linen Chest has failed to response to other customers, this was once a great company to deal with, I find the lack of responding appalling, there should be someway of holding them responsible.
2 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your feedback with us. We apologize for the delay in responding to your request regarding the price adjustment. Our team is currently experiencing a higher volume of inquiries, and while we are working diligently to assist every customer, we recognize that our response times have fallen behind. Please rest assured that we have escalated your case to our management team, who will be reaching out to you shortly to resolve this matter. We truly appreciate your patience and understanding, and we are committed to making improvements to better serve you and all of our customers in the future. Thank you again for bringing this to our attention.
No way to actually get customer service
I ordered a teapot and four teacups and three of the teacups came broken. I immediately messaged the live chat and emailed (have done it three times) and no one has gotten back to me. I wanted this set asap and it’s beyond frustrating that no one is answering. I don’t know how that’s even legal.
10 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the broken items and the delay in our response. Please rest assured that one of our management team members is currently working on your case and will be in touch with you shortly to resolve this matter. We understand how important this teapot set is to you and are committed to ensuring that the issue is addressed promptly. We truly appreciate your patience and understanding as we work to make this right.
Their customer service is nonexistent
Their customer service is nonexistent. After chatting with the bot online, I got one email asking for details and information about the broken order that I received. I send them pictures as requested. That was over a month ago. I have sent numerous follow up emails and have never heard back from them. I have never experienced such appalling customer service in my life.
17 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience with us. We sincerely apologize for the delay and the frustration caused by the lack of follow-up on your damaged order. We are currently experiencing a higher volume of inquiries than usual, which has unfortunately affected our response times. We want to assure you that a replacement request for the damaged item has been processed. We appreciate your patience and understanding, and we are grateful for the opportunity to resolve this issue.
Terrible customer service
Terrible customer service. The most expensive item from my order wasn’t in the box and filed a case but they have non existent customer support only useless bots.
Also to the useless reply below, I already did contact support which is only a bit three time and also emailed twice.
15 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and any frustration caused by the missing item from your order. We've attempted to locate your case but have been unable to find it with the information provided. If this issue remains unresolved, please contact us via chat or email at info@linenchest.com, referencing request number #238444. Be sure to include your order number and the email address used for the order. Our management team will get back to you as soon as possible. Thank you for bringing this to our attention, and we look forward to assisting you.
No Customer Service Email or phone number
I made a first time online order of 8 woven placemats; received 7 plus an odd one in size, and color.
There was no email or phone number to call so I got a robot chat.
No one contacted me back and it’s been two weeks.
Not having a phone number or email for customer service, and only a chatbot conversation has been very frustrating.
I tried the chatbot again today and was told I was next in line for a customer service rep. I waited some time before my tablet went to sleep and I lost the history.
11 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
We’re truly sorry for the inconvenience you experienced with your first order. We’re glad to see that you were able to connect with an agent, and a replacement order was successfully placed on January 15. An email with the new order number has been sent to you. If you have not received the email or if there’s anything else we can assist you with, please don’t hesitate to let us know. We understand that many customers are experiencing delays due to the increased inquiries since Boxing Day, and we appreciate your patience during this busy time. Thank you for bringing this to our attention. We are committed to improving and hope to provide you with a better experience in the future.
N'achetez pas en ligne
J'ai commandé en ligne et la date de livraison de ma commande a été repoussée 4 fois!!!! Je n'ai toujours pas l'article commandé. J'imagine qu'elle sera repoussée encore et encore...J'ai tout essayé pour parler à un humain, mais c'est impossible. La boutique en ligne n'offre aucun service à la clientèle. Le chat répète sans cesse les mêmes informations inutiles.
Quand j'ai raconté à ma soeur que j'avais acheté en ligne chez Linen Chest, elle m'a dit: ''Oh! Non! T'as pas fait cette gaffe là! Moi j'ai commandé des draps en novembre (donc depuis 2 mois) et je ne les ai toujours pas reçu''.
Dernière fois que je me fait prendre. Comment une telle bannière peut mépriser ses clients à ce point?
3 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Merci de nous avoir fait part de votre expérience. Nous sommes sincèrement désolés pour les désagréments causés par les délais de livraison prolongés. Nous comprenons à quel point cela peut être frustrant, et nous vous remercions pour votre patience. Nous sommes heureux de constater que votre commande a été livrée aujourd’hui. Nous espérons que votre article répondra à vos attentes et saura vous satisfaire pleinement. Merci encore pour votre confiance, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l’avenir.
Canadian owned is literally the only good thing here... move along, quick!…
Canadian owned is literally the only good thing about Linen Chest - their customer service is 100% non-existent, and the chatbot they try to pass off as customer service is good if you're in the mood to throw your computer monitor out the window - by far the worst experience I have had shopping online in I can't even remember how long. Long story short, I have been trying to process a return for an item I purchased on boxing day. I have requested a return (that needs photo proof of the item being returned) before they will send a return label - I followed all processes to get this done, and requested the return/uploaded a photo of the item on January 6th when it was received. The auto-generated email I received indicated that someone will contact me as soon as possible - I have since followed up 3 times, with no response. I called the only contact number I could find (which I assume is in Quebec), selected the customer service prompt and the recording tells you to check their website and speak to their virtual agent and circles back to the main line... literally not a person to speak to anywhere!!! Beyond frustrated with Linen Chest - I will absolutely not be a returning customer.
26 december 2024
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience. We sincerely apologize for the inconvenience you’ve encountered while trying to process your return. Our team is working diligently to address the high volume of inquiries that followed the Boxing Day period, and we recognize how delays like this can impact our customers’ confidence in us. Your feedback about the challenges with our chatbot and lack of direct support is invaluable, and we are committed to improving these areas to ensure a more seamless experience in the future. Our management team will be in touch with you shortly to address your inquiry. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Awful customer service
Awful customer service. Go elsewhere. They sent me the wrong item. I ordered set of sheets. What I get is the package for sheets but a random blanket is in there instead. I’ve tried their “bot”customer service. Weeks have gone by and no one has contacted me. This is insane. What kind of business is this? Never again.
2 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it is to receive the wrong item and to not have your concerns addressed promptly. Please note that we are currently facing longer wait times than usual due to a higher volume of inquiries. However, we have escalated your case to our management team, and they will be reaching out to you shortly to resolve this issue. Your satisfaction is important to us, and we appreciate your patience as we work to make this right. Thank you for giving us the chance to improve your experience.
After Linen Chest told me they would…
After Linen Chest told me they would look into the order and expedite it the order has been delayed by another week. I didn't get an email nor an update. I had to check myself and the order has been pushed another week. By far the worst online experience I have ever had and I will never buy from this site again. Incredible!
13 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience. We sincerely apologize for the ongoing delays and the lack of communication regarding your order. We understand how frustrating this must be, and we want to assure you that our management team is actively working to resolve this situation. Your feedback is valuable to us as we strive to improve our services. Thank you for your understanding.
- I was pleased that it is a Canadian…
- I was pleased that it is a Canadian owned and operated company
I went through the whole process of ordering my items got to payment entered all my credit card info and a message that a "text message code" would be sent to verify my credit card - There was no choice as to how this code was to be received - I do not have "text " capability - they now have my credit card info and I have no confidence that the information will not be used or hacked. Unable to talk to a "real person" customer service is a bot.
8 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your feedback with us. We understand your concerns regarding the checkout process and the text message verification. We see that our management team has responded to you via ticket request number 227237 to provide further clarification. If you have any further questions or require additional assistance, please don’t hesitate to reply to that ticket. As a proud Canadian-owned company, we value your trust and are dedicated to enhancing your experience. Thank you for bringing this to our attention.
I sent them an email regarding a…
I sent them an email regarding a product which I have ordered from them and its been a week and they still haven't replied at all. All i wanted to ask was a small question about whether or not I need return labels and they simply don't care when it comes to customer service. It's like talking to a brick wall. Their service hours are also trash because it's the time when I go to school and when I come back home they close. They also close on the weekends which make it so much more difficult just to get a hold of this trash company. Never buying from them again, hopefully nobody does either. Their products suck, too expensive, and customer service is terrible. Never coming back.
1 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've faced regarding your recent inquiry. Your feedback is important, and we are committed to providing the support you need, If our team hasn’t already reached out, an agent will be in touch soon to assist you with your return inquiry. We appreciate your patience and your insights, as they help us improve. We’re committed to making things right and hope to provide you with a better experience moving forward.
Do not order online
Do not order online! Ordered wine glasses before black friday as a Christmas gift. Still hasn't arrived. In the interim I've recieved wrong items and someone elses order from a completely wrong address. I've reached out to customer support 4 times via the chat. It takes 20-30 mins to reach an agent once the awful bot finally stops gate keeping. From there, assurences are given that you'll reciece an update in short order (48hrs or 2 business days is the go to answer). Spoiler, you don't get an update. Additionally, sent an email and never recieved a response. Do not waste your time, it simply isn't worth it.
To add insult to injury, you'll get email spammed asking for reviews of the product you haven't recieced.
7 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced regarding your order of wine glasses and the mix-up with incorrect items. We understand how disappointing this must be, especially since you were planning to give them as a Christmas gift. To better assist you, we do need some additional details, such as the email address or order number used to place your order, as this will help us connect your review to the specific order. Please reach out to us via live chat or email at info@linenchest.com, mentioning request number #230197, so we can prioritize your case and address it promptly. Thank you for bringing this to our attention, and we hope to regain your trust by resolving this matter to your satisfaction.
Je suis allée au Linen Chest du…
Je suis allée au Linen Chest du Carrefour Laval aujourd’hui même. Pire expérience de service à la clientèle que j’ai pu vivre en boutique. Très cordialement, j’ai abordé une vendeuse qui replaçait des tablettes en disant: Excusez-moi madame. Elle ne m’a même pas regardé, répondu ou salué. Juste ignoré. J’ai attendu une dizaine de secondes avant de répéter. Avant que je ne le fasse, elle s’est retournée comme insultée en me disant sur un ton totalement arrogant et condescendant: Alors allez-y madame je vous écoute!
Elle avait l’attitude qui venait avec le ton. Je ne sais pas de quel façon j’aurais pu savoir qu’elle était disposé à m’aider considérant qu’elle m’a totalement ignoré avant d’être plus que bête… Une dame plutôt petite avec un accent français. Honnêtement, j’ai préféré partir en disant de laisser tomber, que je préférais dépenser mon argent dans une boutique qui offre un service courtois. Ce à quoi elle a répondu que c’était très bien sur le même ton arrogant.
Je ne sais pas si c’est ce que veut Linen Chest comme représentant, mais clairement, ce n’est pas ce que je veux comme service! Mon argent ira donc effectivement ailleurs.
3 januari 2025
Review zonder uitnodiging
Antwoord van Linen Chest
Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que votre visite à notre magasin du Carrefour Laval n'a pas répondu à vos attentes, notamment en ce qui concerne l'accueil et le service. Ce comportement ne reflète pas les normes de service que nous souhaitons offrir à nos clients, et nous comprenons parfaitement combien cela a pu être décevant. Soyez assuré(e) que vos retours ont été transmis à la direction du magasin pour qu'un suivi soit effectué et que des mesures appropriées soient mises en place afin d'éviter que cela ne se reproduise. Si vous souhaitez discuter davantage de votre expérience, n'hésitez pas à contacter notre gérant de magasin à l'emplacement du Carrefour Laval. Merci encore pour vos commentaires, qui nous aident à améliorer continuellement notre service.
Bought window coverings and the…
Bought window coverings and the installer broke one of them after waiting to get them for 5 weeks. Now I have to wait another 3 weeks for the replacement. Their response: "We're not responsible if shit happens."
19 december 2024
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your feedback regarding your experience with our window coverings and installation service. We apologize for the inconvenience caused by the delay and the damage to your product. This situation falls far short of the quality and service we aim to provide. We understand how disappointing it must be to wait for a replacement after already waiting weeks for your order. Please know that your comments have been shared with our Custom Window Blinds team so we can address this issue and improve our processes moving forward. Your satisfaction is important to us, and we are committed to ensuring this situation is resolved. Without the email or order number, we are unable to connect your inquiries to those of our current customers. Please reach out to the Custom Window Blinds team by email at SAH@linenchest.com. They look forward to hearing from you!
No sign of my order and zero customer service
I wish I had read these reviews before ordering. Save yourself the hassle and place an order elsewhere; if anything goes wrong there is no chance of actually getting a response or engaging with a human to resolve it.
It has been nearly a month since placing an order and my items have still not been delivered and I have no idea where my order is. The lack of communication and ability to contact anyone regarding this is astonishing.
I am told the order was shipped on December 3rd and the tracking number still says estimated delivery December 13th which is obviously wrong as two weeks have passed since then.
The only communications I have had from Linen Chest are automated emails asking me to review the products in my order which I have not received.
When I finally received an email response after battling the customer service bot multiple times I was told the order was on the way, with no details provided. I responded the same day and am yet to hear back.
I have also tried to communicate with their courier (Nationex) directly and have not received a response.
1 december 2024
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience with us. We genuinely apologize for the delay in your order and for the inconvenience caused by the lack of communication. We are actively reviewing your case to provide accurate updates and resolve this issue as quickly as possible. Please know that we are taking your concerns seriously, and our management team will be reaching out to you shortly via request #215262 to assist further. We truly appreciate your patience and hope to resolve this situation to your satisfaction.
Linen Chest bad towels, not as advertised
Bought 3 Quattro bath sheets, 2 online, 1 in store. 5" too short, so false advertising. Washed the towels 4 times and the amount of lint still coming off of them is horrendous!!! Not to mention what I am inhaling!! There is $85 down the drain.
Left FB on their site, never got published. Noticed a past FB complaining about the lint also, was removed. They ONLY publish 4 stars and up. Not very honest. Can't contact the company, can only go through their extremely inadequate on line chat. I wish this company would stop bragging that they are Canadian.
22 november 2024
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for taking the time to share your concerns about the Quattro bath sheets. We’re truly sorry to hear that the towels did not meet your expectations and for the disappointment caused by the lint and sizing issues. Your experience does not reflect the quality and service we strive to provide. Regarding your feedback, please know that every product review is manually reviewed before being published to ensure it meets our guidelines for content and language. Your review for the Quattro Collection has now been published. Please reach out to us via chat or email at info@linenchest.com, mentioning ticket #223185, so that our management can review your situation. We appreciate you bringing this to our attention.
Big disappointment for me with linen chest
I requested assistance from the clerk for a fluffy duvet that is it heavy nor hot. She told me to buy a four season down duvet with a cotton cover which wound be perfect. Well I have used it for about a week
Now and it is so
Heavy to
Make the bed and I cannot cover myself because it’s too hot. It was several hundred dollars ! I ought a complete duvet cover set with sheets and shams hotel
Brand. The cover weighs a lot slips off the bed every
Night due to silky like material. My entire purchase about $500 and I hate it. It does not suit my needs as. Senior. Why did the clerk not address me correctly? Now what?I’m stuck with it. I have washed everything except the cover which is dry clean only
After laundering and using all the merchandise I no longer have ve the plastic packaging ! I am
so annoyed with the advice and products purchased from linen chest
17 december 2024
Review zonder uitnodiging
Antwoord van Linen Chest
We’re sorry that your recent purchase did not meet your expectations. We understand how disappointing it can be when products don’t align with your needs, and we truly appreciate you bringing this to our attention. To assist you further, we kindly ask you to contact us via live chat or email at info@linenchest.com and reference ticket # 220925. Please provide the store location where you purchased the duvet and the details of the purchase so that we can review the situation. Thank you.
My experience was good...will continue to order if needed.
I have ordered at least 4 items this fall/winter so far and for the most part no problems with Linen Chest. But one item (candles) was not packed in a box but in a bag wrapped well in bubble wrap so candle was dented in some areas on the bottom part. No biggie for me as I am just using the candles for winter power outages. Just wished it was packed in a box instead of a filmsy bag...lol! All ordered items were shipped on time as expected. I will continue to order from this company...happy customer....so far so good!
20 december 2024
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you for sharing your experience and for being a valued customer! We’re delighted to hear that most of your orders have met your expectations and arrived on time. We appreciate your understanding regarding the candle packaging, and we’ll be sure to share your feedback with our team to help improve future shipments. Your satisfaction means a lot to us, and we’re thrilled to know you’re happy with your overall experience. We look forward to serving you again soon—thank you for choosing Linen Chest!
Wonderful product ,super fast…
Wonderful product ,super fast delivery for the time of year ,pillows are like a cloud ,they described them to a T ,will definitely be using them again
20 december 2024
Review zonder uitnodiging
Antwoord van Linen Chest
Thank you so much for your kind words! We’re thrilled to hear you’re loving the pillows and that they arrived so quickly. It’s wonderful to know we met your expectations, and we’re delighted to have earned your trust. We look forward to serving you again soon!
Very poor service
Very very bad service. We ordered a set of dinnerware and the cups were broken during shipping. We wrote to them and they said a replacement shipment will be made. After multiple multiple emails I was told again that the shipment was made; but when I asked for a tracking number, they were not able to provide and wrote that they'd ask the warehouse for it. It has been 2 months and we still don't have our broken cups replaced.
They never provided an answer/reason for the poor service. We wonder whether they're an honest business.
16 december 2024
Review zonder uitnodiging
Antwoord van Linen Chest
We’re sorry to hear about your experience. Receiving broken items and experiencing delays with replacements is not the standard of service we aim to provide. Unfortunately, without an email address or order number, we’re unable to connect this review to your specific case. To assist you as quickly as possible, please contact us via live chat or email at info@linenchest.com, referencing ticket #214932. Our management team will prioritize your case and follow up promptly. We appreciate your understanding and are committed to resolving this issue to your satisfaction. Thank you for allowing us the chance to make things right.
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