Really disappointed with my transaction. I felt secure to order as reviews were good. I purchased a pair of slippers and a pair of trainers. The trainers didn’t arrive. The slippers arrived but (si... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This was my first time buying from Linzi. Ordering was easy and delivery options clear. The boots arrived well within the delivery estimate and I was kept informed of progress. Return options look si... Toon meer
Lovely sandals, third pair from Linzi. So comfortable and stylish, great value. Great service and delivery. Have recommended to friends following several compliments. Until closer inspection you wou... Toon meer
I found the whole ordering online process easy to manage. Communication for collection was good and so was the time between ordering to collection. Collection it’s self was quick and easy, although... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Linzi is known for our on-trend seasonal style, as well as the classic staples for everyone, at amazing prices. Linzi has spent over 30 years designing, creating, and perfecting our shoes. Recently launching Swimwear and Bags, we have something for everyone for every occasion! Take a look our at website to view our new collections.
Contactgegevens
Verenigd Koninkrijk
- linzi.com
4,0
Goed
2K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My purchases look exactly like they do…
My purchases look exactly like they do on website and fit perfectly.would definitely buy from here again
28 april 2025
Quick delivery beautifully packaged.
Quick delivery beautifully packaged.
And gorgeous shoes as well
Just bought 2 more pairs
28 april 2025
Always been a fan of Linzi’s shoes…
Always been a fan of Linzi’s shoes different styles for everyone and every occasion… x
2 november 2024
Review zonder uitnodiging
Awful communication
Just received some sale sandals, which can't be returned according to their website but there are 2 small marks on the shoes, which is not acceptable even for sale items. have emailed them and as yet no response, they do not reply to emails as I sent them an email regarding stock of another sandal over a week ago, but if they don't respond to me and let me return the damaged sandals I will be contacting Trading Standards
1 mei 2025
Review zonder uitnodiging
Antwoord van Linzi
Hi Yvette,
Thank you for bringing this to our attention.
I have checked this order and can see our customer service team has responded to your email within 24 hours and look forward to your response, our team do aim to respond to our customers within 48-72 hours.
Thank you for your patience in advance.
Linzi Customer Care Team.
Goddess gold wedges
Bought the Goddess gold wedges.. loved them!
Quick refund for the shoes I returned.
10 april 2025
Review zonder uitnodiging
Antwoord van Linzi
Hi Dee,
Thank you for your lovely 4* review. I'm so happy that you've enjoyed your shopping experience. Thank you so much for choosing to shop with us.
Hannah - Linzi Customer Care Team
Bought a pair of kaily shoes they are…
Bought a pair of kaily shoes they are so comfy that i eill be buying another pair
29 april 2025
Review zonder uitnodiging
Expensive return cost
Online store with a lot of offer and interesting design, but if you don't live in the UK, avoid this store because making a return turns into a very expensive process. Besides paying a return tax of ~€8, they were asked for €60 for shipping return.
While an online store, should offer more economical return options... Asking me for €60 to return it through their shipping "agent", when I only paid €17 for shipping it myself (under the same shipping conditions), doesn't make any sense.
26 maart 2025
Review zonder uitnodiging
Antwoord van Linzi
Hi,
We’re glad you enjoyed the design and offerings on our site, but we completely understand how frustrating the international return costs must have been. While return shipping and local customs fees are unfortunately outside of our control, we’re actively looking at ways to better support our international customers.
We genuinely appreciate you taking the time to share this feedback and are currently working on making this experience better for our international customers, our customer service team have been in touch with you and look forward to your response.
Linzi Customer Care Team.
International return policy would have stopped me from buying
I recently bought some boots. As I am in Australia, I received an email before the order was processed to ensure I understood the sizing was in UK sizes.
Unfortunately, the boots needed to be returned. What was not made clear to me was that I was responsible for the payment for the returns. For all international orders, while you email about the sizing, you should mention the return policy. I would never have gone through with the purchase if I knew it would cost me more than half of what I paid to return them. It was $75 dollars!
Should be more upfront about this to international purchasers.
11 april 2025
Review zonder uitnodiging
Antwoord van Linzi
Hi Hannah,
Thank you for reaching out and for bringing this to our attention.
I’m really sorry to hear about your experience with our international returns, and I completely understand your frustration. While we do clarify a return fee's will be deducted from your refund once received we also offer customers to return their order using their own return method.
Your feedback is incredibly valuable, and we’ll be reviewing how we communicate this and if there is anything further I can help with, please do get in touch.
Linzi Customer Care Team.
Gorgeous sandals
Gorgeous sandals, great prices and great experience all around. Bought two pairs to try and both were gorgeous. Speedy refund for the ones I returned. Very comfy, could happily wear them all day and they looked much more expensive than they were
4 april 2025
Review zonder uitnodiging
Not legit
I made an order, paid for it. However I did not receive any email confirming my order. Tried to call the customer care number mentioned on their website (+97144928752) and this number simply does not work. Sent an email - did not receive a response neither. Looks like it is not legit.
19 april 2025
Review zonder uitnodiging
Antwoord van Linzi
Hi,
Thanks for your review and for bringing this to our attention.
We’d really like to look into this for you, but unfortunately, there weren’t enough details in the review for us to do so. We’ve sent a message via Trustpilot asking for a bit more information so we can help.
Just to reassure you, Linzi Shoes is a genuine business, and if you ever have any questions or issues, you can always reach out to us directly through the contact form on our website at linzi.com.
We care about all of our customers and want to make sure you have a good experience with us, so we hope to hear from you soon.
Linzi Customer Care Team.
Passez votre chemin
Ne commandez pas avec eux si vous n’êtes pas sure à 100% que vous garderais les chaussures car ils font en sorte que vous ne puissiez pas renvoyer les chaussures.
17 april 2025
Review zonder uitnodiging
Antwoord van Linzi
Hi,
Thanks for taking the time to share your feedback.
We're really sorry to hear you were disappointed. We do try to make sure all delivery and returns information is clearly available on our website so customers can review it before placing an order.
If there’s ever anything you're unsure about, our team is always happy to help—you can get in touch with us anytime via the contact form on our website.
We genuinely appreciate your comments and are here if you'd like to chat more about your experience.
Linzi Customer Care Team.
Excellent value Sandles and fantastic…
Excellent value Sandles and fantastic quality, very quick delivery
I will definitely be purchasing more in the future
17 april 2025
Review zonder uitnodiging
Excellent quality sandals and exactly…
Excellent quality sandals and exactly what I was looking for, look beautiful on. Quick dispatch and delivery too.
14 april 2025
Review zonder uitnodiging
Great store to buy from
6 februari 2025
Review zonder uitnodiging
Unprofessional
Placed an order 15.04.25 on express delivery
Chased order 17.04.25
Only to be told order cancelled no stock
Giving me zero days to source another pair of shoes
Unprofessional to the max
DO NOT USE THIS COMPANY
17 april 2025
Review zonder uitnodiging
Beautiful and comfortable shoes
16 april 2025
Review zonder uitnodiging
Love linzi ❤️
Great shop, lots of heels to look at and at very affordable prices!
14 april 2025
Review zonder uitnodiging
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