Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
a massive thank you to Szymon for his extensive checks and for going out of his way to do an end-end job for us without cutting any corners. He took his time, was very polite and resolved multiple iss... Toon meer
Bedrijf heeft geantwoord
Always respond very quickly and Charlotte was very polite and quick getting back to me with an apology. It's a pleasure dealing with you as most companies take days to return your call or emails. Man... Toon meer
Bedrijf heeft geantwoord
We recently had issues with our coffee machines, and we had a very good engineer out today, Matt Thomas, who has done software updates and changed parts on the machines. He also made some tweaks to th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koffie-apparaat leverancier
- Flessenwater leverancier
- Koffieautomaat
- Koffiegroothandel
- Koffiewinkel
- Verkoopautomaat leverancier
Geschreven door het bedrijf
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Geschreven door het bedrijf
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contactgegevens
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Verenigd Koninkrijk
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Pam Camwood was really good at…
Pam Camwood was really good at resolving our issue. Kept us updated at every stage. Really good customer service from her.
9 juli 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon , Thank you, TB, for taking the time to leave your review.
We're delighted to hear that Pam Camwood was able to resolve your issue and kept you informed every step of the way. Providing clear communication and excellent customer service is very important to us, and it's wonderful to know Pam delivered such a positive experience.
We'll be sure to pass your kind feedback on to Pam. Thank you for choosing us, and we appreciate your support!
Great service from Liquidline!
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman was very efficient. He explained what part needed changing and he got our coffee machine working!🥳Great Service!
8 juli 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning, Thank you so much for your wonderful review! We're delighted to hear that our engineer responded quickly, got your coffee machine back up and running, and took the time to thoroughly clean underneath the machine as well.
It's great to know they kept you informed throughout the repair by explaining the issue and the replacement part needed. We'll be sure to pass your kind comments on to the engineer—they'll really appreciate the recognition.
Thank you for choosing Liquidline. We look forward to supporting you again whenever you need us!
Boyd was very patient and helpful
8 juli 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Berin, Thank you for your wonderful review! We're delighted to hear that Boyd was so patient and helpful throughout your experience. We'll be sure to pass your kind words on to him—they'll mean a lot. We really appreciate your feedback and look forward to helping you again in the future.
Jeff called me back very quickly &…
Jeff called me back very quickly & talked me through the issue, it was promptly resolved.
7 juli 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Tina, Thank you for taking the time to leave us a review. We're delighted to hear that Jeff got back to you so quickly and was able to talk you through the issue. It's great to know your problem was resolved promptly. We really appreciate your feedback and are always here if you need any further assistance.
Still waiting for delivery
Still waiting for delivery
Now Had explanation to why delivery not arrived
Customer Service Lady very helpful
29 juni 2026
Antwoord van Liquidline
Good Morning Kerry, We're sorry to hear you're still waiting for your delivery. We understand how frustrating delays can be and appreciate your patience.
Please contact our customer support team with your order number so we can look into this for you and provide an update as quickly as possible. We'll do everything we can to help resolve this.
Thank you for bringing this to our attention, and we hope to put things right for you soon.
Great service from the customer care…
Great service from the customer care team and the engineers too!
1 juli 2026
Antwoord van Liquidline
Good Afternoon Marios, Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our customer care team and our engineers.
Your kind words mean a lot to us, and we'll be sure to share your feedback with the team. Thank you for choosing us, and we look forward to helping you again in the future!
Great Customer Service
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
29 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Pam, Thank you so much for your wonderful review! We're delighted to hear that Pam was able to help trace your missing order and get it delivered so quickly. We'll be sure to pass on your kind words to her – she'll be thrilled to know her efforts made such a positive difference. Thank you for your patience, and we're so pleased your team received everything in time. We look forward to serving you again!
Quick delivery and friendly staff!
23 juni 2026
Antwoord van Liquidline
Good Morning Helen, Thank you for your kind review! We're so pleased to hear you were happy with our quick delivery and found our staff friendly. Your feedback means a lot to us, and we look forward to serving you again soon!
Great customer service
Great customer service, fast delivery. A special mention to Laura!
18 juni 2026
Antwoord van Liquidline
Good Afternoon Nicole, Thank you so much for your wonderful review! We're delighted to hear you were happy with our customer service and fast delivery.
A special thank you for mentioning Laura—we'll be sure to pass on your kind words to her. She'll be thrilled to know she made such a positive impression.
We really appreciate your support and look forward to serving you again soon!
Punctuation is great arrives on date…
Punctuation is great arrives on date stated
Communication is great
Quality is excellent as stated by customers
Overall happy with service, delivery and product
21 juni 2026
Antwoord van Liquidline
Good Afternoon Sonia, Thank you so much for your wonderful review! We're delighted to hear that you were happy with the communication, timely delivery, and the quality of your order. It's great to know everything met your expectations. We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future!
Excellent Customer Service
Excellent Customer Service. Missing parcel located in minutes.
22 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good afternoon . Thank you for your wonderful 5-star review! We're delighted to hear that our Customer service team were able to locate your missing parcel within minutes and provide you with excellent customer service. Your kind words mean a lot to our team, and we appreciate you taking the time to share your experience. We look forward to helping you again whenever you need us.
Alex our main Engineer is just TOP…
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
29 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon, Thank you for your wonderful review! We're delighted to hear that Alex continues to provide such outstanding support to your team at BMW/MINI Salisbury. We know how important it is to keep things running smoothly, and it's great to hear that Alex's expertise, responsiveness, and commitment give you confidence and peace of mind. We'll be sure to pass on your kind words to him — feedback like this means a lot. Thank you for your continued trust and partnership; we look forward to supporting you for many years to come.
Antwoord van Liquidline
Hi,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you were happy with the quick delivery and the service provided by our delivery driver. I'll be sure to pass your kind feedback on to the team—they'll really appreciate it.
Thank you for choosing Liquidline, and we look forward to serving you again soon.
Professional and supportive
Recent interactions regarding a review of our core lines, organised by Paul Dines, proved extremely positive. I really appreciated the thoughtfulness shown and the effort made in supporting me with the Ridge Plymouth Liquidline account.
26 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Jayne, Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that your recent core line review was such a positive experience and that you appreciated the care and support provided throughout the process. We'll be sure to pass your kind comments on to Paul Dines, who will be thrilled to know his efforts made a difference. We truly value your partnership and look forward to continuing to support you and the Ridge Plymouth Liquidline account in the future.
Great and efficient service all round
Great and efficient service all round. Quick turnaround and prompt customer service. Huge shoutout to Paul D!
29 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Jordan, Thank you for your fantastic review! We're delighted to hear you found our service efficient and that our team provided a quick turnaround and prompt customer support. A special thank you for the shoutout to Paul D—we'll be sure to pass on your kind words to him. We really appreciate your feedback and look forward to helping you again in the future!
Antwoord van Liquidline
Good Morning Claire, Thank you for your wonderful review! We're so pleased to hear that your order arrived quickly and that our delivery driver was friendly and helpful. We'll be sure to pass your kind comments on to the team. We really appreciate your support and look forward to serving you again soon!
great service
19 juni 2026
Antwoord van Liquidline
Good Morning Gary, Thank you for your kind review! We're delighted to hear you had a great experience with our service. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We look forward to serving you again in the future!
Really good experience with Liquidline…
Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment itself is great quality.
Any time we’ve needed support, they’ve been quick to respond and sort things out without any fuss. Overall, just a reliable company that does what they say they will.
Would definitely recommend 👍
18 juni 2026
Antwoord van Liquidline
Thank you so much for taking the time to leave such a fantastic review 😊
We’re really pleased to hear you had a great experience with Liquidline from start to finish. Providing helpful support, making the process as smooth as possible, and delivering reliable service are all things we work hard to achieve, so it’s great to know that reflected in your experience.
We truly appreciate your recommendation and look forward to continuing to support you in the future. Thanks again for choosing Liquidline
GREAT CUTOMER SERVICE
Great Customer service from you guys today .
25 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Sue, Thank you for your wonderful review! We're so pleased to hear that you had a great experience with our customer service team today. We truly appreciate your support and look forward to helping you again whenever you need us.
Efficient customer service
We are very pleased with the technical support provided by Liquidline. Ralph responded quickly to our request submitted through the online portal and, with his calm and knowledgeable approach, successfully resolved the issue remotely. As a result, there was no need for an engineer to visit our site.
23 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Ana, Thank you for your kind feedback. We’re delighted to hear that you were pleased with the support provided by Ralph. Delivering prompt, effective service is always our goal, and it’s great to know that his calm and knowledgeable approach helped resolve the issue quickly and remotely, avoiding the need for a site visit.
We’ll be sure to pass your comments on to Ralph, who will be pleased to receive your recognition. Thank you for choosing Liquidline, and please don’t hesitate to contact us if we can assist you again in the future.
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