Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
a massive thank you to Szymon for his extensive checks and for going out of his way to do an end-end job for us without cutting any corners. He took his time, was very polite and resolved multiple iss... Toon meer
Bedrijf heeft geantwoord
Always respond very quickly and Charlotte was very polite and quick getting back to me with an apology. It's a pleasure dealing with you as most companies take days to return your call or emails. Man... Toon meer
Bedrijf heeft geantwoord
We recently had issues with our coffee machines, and we had a very good engineer out today, Matt Thomas, who has done software updates and changed parts on the machines. He also made some tweaks to th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koffie-apparaat leverancier
- Flessenwater leverancier
- Koffieautomaat
- Koffiegroothandel
- Koffiewinkel
- Verkoopautomaat leverancier
Geschreven door het bedrijf
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Geschreven door het bedrijf
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contactgegevens
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Verenigd Koninkrijk
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Boyd was fantastic
Boyd was fantastic, listened to the query, answered our question and clarified the situation. Very helpful.
24 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Julie, Thank you for taking the time to leave us a review. We're delighted to hear that Boyd was able to listen carefully to your query, answer your questions, and provide clear clarification on the situation. We'll be sure to pass on your kind feedback to him. We appreciate your support and are pleased that you found the service helpful.
Great Customer Service
Everyone was very helpful when we had an error on the machine which turned out to be an easy fix. Jeff got back to me within 15 minutes of calling the helpline. Great customer service!
22 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Leigh, Thank you for taking the time to leave us such a positive review. We're delighted to hear that the issue with your machine turned out to be a simple fix and that our team was able to assist you quickly.
We'll be sure to pass your kind comments on to Jeff, who will be pleased to know his prompt response made a difference. Providing fast, helpful support is something we take great pride in.
Thank you for your valued feedback and for choosing us. If you ever need any assistance in the future, we're always here to help.
Excellent Customer Service
Liquidline are an absolute pleasure to deal with. Both Customer Service and the Service Engineers are professional, helpful and always offer an excellent service.
Would 100% recommend them to any business looking to install a coffee machine or to use any of the products they supply.
Nicola the Account Development Team Leader is brilliant and Ross the Service Engineer, his knowledge and expertise are exceptional.
18 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Mel, Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you've consistently received excellent service from both our Customer Service team and Service Engineers. Providing professional, reliable support is something we take great pride in, so it's fantastic to know this has made a positive impact on your experience.
Nicola and Ross will be especially pleased to receive your kind feedback. Nicola's dedication to supporting our customers and Ross's exceptional knowledge and expertise are qualities we greatly value, and we're thrilled that they have helped make your experience with Liquidline such a positive one.
Thank you for choosing Liquidline. We truly appreciate your support and look forward to continuing to work with you in the future.
Liquidline Excellent Customer Service
On two separate occassions, we ran out of gas canisters for our office Zip Tap and the filter needed changing. Both times, Charlotte Underdown was super responsive and helpful - getting both issues resolved easily and quickly. Really helpful and professional service!
19 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Natalie, Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Charlotte was able to assist you quickly and efficiently on both occasions. We understand how important it is to keep your Zip Tap operating smoothly, and we're pleased that Charlotte's responsiveness and professionalism helped resolve the gas canister and filter issues with minimal disruption.
We'll be sure to pass on your kind feedback to Charlotte. Thank you for choosing us, and we look forward to continuing to support you and your team.
DELIVERY DELAY
The courier company who was assigned to deliver our order kept saying that our order was due to be delivered then would send another one to say that it had been delayed when it should have been delivered the next day from the order date.
On contacting Customer Service at Liquid Line,
Laura was extremely helpful by contacting the Courier Company over two days to see where our delivery was and when they intended to deliver.
18 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good morning Liz, Thank you for taking the time to leave us a review.
We sincerely apologise for the delays and confusion caused by the courier's delivery updates. We understand how frustrating it is to receive conflicting notifications when you're expecting an order.
We're pleased to hear that Laura was able to assist you and keep you informed by working directly with the courier company to track your delivery. We will be sure to pass on your kind comments to her, as she will be delighted to know her efforts made a difference.
Thank you for your patience and understanding, and we appreciate your feedback as it helps us continue to improve our service.
Very efficient customer service.
Very efficient customer service.
Dan I is a very efficient and polite engineer and Lorraine Hilton took the case and chased it to make sure the issue was resolved with updates .
18 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Tripti, Thank you for your kind feedback. We are delighted to hear that you were pleased with the service you received. Dan I's professionalism and efficiency, combined with Lorraine Hilton's dedication to managing and following up on your case, reflect the high standards we strive to provide. We will be sure to pass on your comments to both Dan and Lorraine. Thank you for taking the time to share your experience.
Antwoord van Liquidline
Good Morning , Thank you for your kind review. We're delighted to hear that you've consistently received great customer service from our team. Your feedback means a lot to us, and we look forward to continuing to provide you with the high level of service you expect. Thank you for your support!
Antwoord van Liquidline
Good Mornng , Thank you for your review!
We're thrilled to hear that Taliska was amazing. We take great pride in delivering excellent customer service, and it's wonderful to know that she made such a positive impact on your experience.
We'll be sure to pass on your kind comments to Taliska. Thank you for choosing us.
Pamela Cawood was very efficient in…
Pamela Cawood was very efficient in placing my order, with priority delivery. Also set me up on the online portal for ease next time! She is very friendly & welcoming, thank you
16 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Sarah, Thank you for your wonderful review.
We're delighted to hear that you had such a positive experience with Pamela Cawood. Providing efficient service and making the ordering process as smooth as possible for our customers is always our goal, so we're pleased that she was able to arrange priority delivery and help you get set up on the online portal for future orders.
We'll be sure to pass on your kind words to Pamela. Thank you for choosing us, and we look forward to assisting you again soon.
Antwoord van Liquidline
Good Afternoon Cheryl, Thank you for your review. We're pleased to hear that your order arrived successfully and that the product met your expectations. We appreciate your feedback and thank you for choosing us.
Antwoord van Liquidline
Good Morning Vincenzo, Thank you for your kind review. We're delighted to hear that you found our team responsive, understanding, and flexible in meeting your business needs. Providing excellent service tailored to each client is something we take great pride in, and your feedback is greatly appreciated. We look forward to continuing to support your business.
With reference to my previous review…
With reference to my previous review regarding the delivery of our order being left in the doorway of the showroom, I am happy to have spoken with Lorraine from Liquidline who assures me this is not the service they expect from the couriers and it will be addressed.
15 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Thank you for taking the time to update your review.
We're pleased that Lorraine was able to discuss the matter with you and provide reassurance. The level of service you experienced from the courier is not the standard we expect, and we appreciate you bringing it to our attention so that it can be addressed.
Thank you for your understanding and for giving us the opportunity to put things right. We value your feedback and look forward to continuing to support you in the future.
Keith was very professional and…
Keith was very professional and explained everything very well. A credit to your team!
12 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Ian, Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Keith provided a professional service and took the time to explain everything clearly. We will be sure to pass on your kind comments to him, and we're sure he will appreciate the recognition.
Thank you for choosing us, and we look forward to assisting you again in the future.
Hi Great service.
Hi, the items that were ordered were in stock and the delivery was on time if not early.
Thank you.
10 juni 2026
Antwoord van Liquidline
Thank you for your positive feedback.
We're delighted to hear that the items you ordered were in stock and that your delivery arrived on time, or even earlier than expected. Providing a reliable and efficient service is something we strive for, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future
Antwoord van Liquidline
Good Afternoon Mathew, Thank you for your positive feedback.
We're delighted to hear that you found our service prompt and that you were pleased with the delivery. We appreciate your support and look forward to serving you again in the future.
We had a small issue and it was…
We had a small issue and it was resolved really quickly
Thank you Liquidline
8 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Karen, Thank you for your wonderful review. We're delighted to hear that the issue was resolved quickly and that you were happy with the service you received.
We really appreciate your feedback and your support of Liquidline. If there's ever anything else we can help with, please don't hesitate to get in touch.
Antwoord van Liquidline
Good Afternoon Katie, Thank you for your kind review. We're delighted to hear that you found our service very helpful and straightforward. We appreciate your feedback and are pleased we could assist you. If you need any further help in the future, we're always here to support you.
Great customer service team
9 juni 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Jamie, Thank you for your kind review. We're delighted to hear that you had a positive experience with our customer service team. Your feedback means a lot to us.
Antwoord van Liquidline
Good Afternoon Margaret, Thank you for your review! We're delighted to hear that you found our service both quick and accurate. Customer satisfaction is our priority, and we appreciate you taking the time to share your experience.
Speedy Delivery Thank you
4 juni 2026
Antwoord van Liquidline
Good Afternoon Dorothy, Thank you for your review! We're pleased to hear that you were happy with our speedy delivery. We appreciate your feedback and your support, and we look forward to serving you again soon.
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