Little Desert Shop Reviews 

Ordered 2 large milkshakes and a slice of fudge cake. The cake was extremely dry!! Needed a glass of water to help it go down and the portion size is on the small side considering the price. On a good note kids enjoyed their shakes. Shame the cake tasted days old 🤔😔

I've been to many desert shops, and amongst all of them this one has one of the best customer service yet. They treat us customers like guest who have come into there homes and the deserts, defiantly my top 5 go to

Staff is absolutely lovely! Food is freshly made couldn’t recommend enough! Can’t wait to go back in the near future! 🧇🍫

LITTLE DESERT SHOP GLASGOW DUKE STREET

!! MY ORDER NEVER ARRIVED AND WAS GIVEN PURE ATTITUDE ON THE PHONE FROM THE SHOP AND THE DRIVER !! Very disrespectful shop the way myself and partner got spoken to on the phone. They have shocking customer service skills! AVOID!! Myself and my partner waited over an hour for our food before I decided to phone the shop to be told give it another 10 minutes and phone back , I phoned back after 20 trying to maybe see it from their side incase they were busy. I was then told on the phone the driver had delivered it (not to my number of house they never otherwise I wouldn’t have phoned) my order was also coming up that I was still waiting so the driver never even confirmed he had delivered it. I phoned the shop again to be told I can try send a new one out from the shop or you can get your refund through Uber eats. I agreed to a new order as we spent of £30 and was looking forward to a desert on a Saturday night. The driver then phoned me himself through the shop with a stinking attitude and very patronising telling me “hen no I definitely did deliver to your address , your man came out and got it” he then went on to question us “did it get delivered near dead end , well there you go I did!” (All to cover his own backside the fact he got the wrong address) my partner phoned back because how rude he was to me on the phone. The shop then said the driver has said he’s delivered it and there for they aren’t sending out a new one and to just refund through Uber eats. We’ve waited over 2 hours ( ordered at half 8 and was having these phone calls at 11) for this to be the outcome from the shop. IF I COULD I WOULD GIVE 0 STARS!! Poor customer service all round.

Ordered on deliveroo. Had no problems what so ever! My self and husband both had a waffle each, ice cream & a milkshake. All of them were amazing. The waffles were so soft and our topping were absolutely amazing. The ice cream was also amazing. Never had ice cream like it before. The milkshakes are to die for!!!! (Swindon store)

Amazing cheesecakes every time, always fast delivery:))

Absolutely appalling experience!

My partner placed an order from this restaurant, and things went from bad to worse. First, the delivery driver was riding around aimlessly and made no effort to find our address. My partner had to track down the rider, who then handed over a ripped bag with everything spilled inside and said they couldn’t take it back!

When my partner called the restaurant, the person he spoke with was no help at all. She claimed she had told the driver to be careful but didn’t apologise or offer any form of compensation. The customer service was absolutely disgusting.

What a joke! I wouldn’t recommend this restaurant to anyone. I suggest finding another dessert shop.

Happy with the service

Delivery's more important than customers in the shop. Totaly ignored

I needed help and guidance with my order. The assistant at LIttle Dessert shop in Brierley Hill (Manu) was very outstanding and went above and beyond her duties to guide me in choosing the order. She then made the order and the food was outstanding. What a credit this employee is to the firm.

🚨Avoid

- Burton Store
- Place has gone down hill
- Tried to order on just eat
- Switched to collection instead of delivery
- App wiped out my order
- So called up the store and made the order on the phone
- Got there and they wanted £37 instead of Just Eat £28
- They said I must have missed something from the online order and it was impossible for it to be that cheap
- Showed the app with everything added and then manager was like oh then you must have a discount
- Showed the app and indeed there was a discount applied
- I said I would have ordered via just eat but app deleted the basket so I just ordered direct on phone call
- Asked them to match what’s showing in the app
- Said I can even put the order through the app now too
- They said because I ordered direct they won’t apply the discount and I’ll have to pay the £9 extra
- What kind of customer service is this. You’re punished for going direct
- No attempt to resolve amicably. Was just rude about it
- You got an extra £9 today but lost all future orders
- Keep this up and you’ll lose plenty of customers going forward

- Also what’s with the portions the last few months. Cookie dough has become half as thick and just chocolate splattered all over. Going down hill fast.

Don’t order food turns up cold order through Uber eats and then even through website and it was disappointing. Spend £63 today and the dessert were cold the strawberries on the crepe were mushed up. When I phoned the shop they weren’t helpful at all. Very disappointing, contacted Uber and they wanted to refund £1 back how ridiculous. Dont order from this place at all

Visited on opening day ! The restaurant is beautiful and the waffle was the tastiest I ever had - delicious - with lovely fresh strawberries. The milkshakes were amazing too. The staff were friendly. Perfect little treat!

Little dessert shop kings heath missed items in their packing- lady who took the call will not acknowledge her mistake. Lack of integrity.

I visit the Crewe store regularly, the desserts are amazing. Atmosphere is great and the staff are super friendly and accommodating. I will definitely recommend Little Dessert Shop Crewe 😋

As always, the food was delicious, it arrived hot and pretty fast. Thanks Maria. I would definitely recommend

Best desert shop around

Wish I could've given 0 stars for the order I wanted to have tonight, but never received. DON'T ever order from willenhall little dessert shop, staff are absolutely rude to you and put the phone down. I ordered some desserts through Uber eats for me and my boyfriend to have, took over an hour just to get "delivered" to find out the delivery driver wanted to be decent to tell us the SHOP owner cancelled our order but never told Uber so robbed us. I've tried ringing the shop and told them the issue and the woman point blank called me a liar, and said she gave the order to the delivery person, then when I tried saying we hadn't, put the phone down on me and did her own stuff. I've looked at other reviews on just eat for this restaurant tonight and 4 other people off there have had the exact same issue. Also the Uber driver told us that the other people he was supposed to deliver for never got their orders either.

Very nice work and good costumer service from Iram Rabia Haba 5 star

5 star work very nice place and very nice costumer service Iram Rabia Hana