Live2live Reviews 

BEWARE! I was going to order a shirt from them because of the meaningful message printed on them, I put one in my cart so I could order it on the first of next month when I get paid then I closed the site and immediately got an email saying that the order went through, so that overdrew my account I immediately emailed them about canceling the order, they emailed back saying no they can’t do that, even though it still hasn’t processed, their refund policy says it can be returned within 30 days in original packaging, which I will do and I’m hoping it includes the ridiculous shipping fee, but my warning to everyone is stay off of that site unless you want to pay for items you didn’t order, and by the way you can find these meaningful quotes on shirts at Temu and AliExpress and a couple other sites for half the price I have since found out, BEWARE!

Was quick and easy to order, discount on offer was good, that’s why I bought another hoodie. Disappointed they don’t yet stock polo shirts as I think they are a lot smarter than just plain T-shirts.ships quick with Royal Mail delivery none of these drivers that park anywhere in your Road blocking it for other cars and chucking the package on the floor outside the porch

Bought after reading better quality and embossed logo on arm to prove it's legitimate took ages to arrive when did shocki g quality and no embossed logo just cheap iron on

Most miserable experience.
Poor quality sweatshirt.
They make it very difficult and expensive to return. Garment was made in, and shipped from China and needs to be returned to Australia. Refund will end up being about $5 after original shipping and return shipping. It’s a scam. It took 16 back and forth emails just to get their return address.
Should’ve checked reviews regarding this site Live2Live, which changed their name 3x, assuming to avoid the onslaught of bad reviews.
Sad to take a suicide prevention shirt and turn it into and awful experience and a sham.

Thank you to all negative comments before I purchase anything I always come to Trust pilot to see what’s happening and I’m so glad I did on this I had stuff in a cart to buy but no longer thx to everyone and this website for doing this forum!!

Saw the hoodies and as a guy who has lost mates to mental health decided to buy one and fly the flag. Big mistake.

Let’s start with the hoodie itself. The quality isn’t great, but that’s nothing compared to the operating practices of this company.

A few weeks after buying my hoodie I checked my online banking to see that I had been charged £14 for access to an app I didn’t want, or request for a monthly subscription to a ‘mental health app’. It’s a rolling subscription and the subscription is not made clear when buying the hoodie. Furthermore, the website is garbage and you need to contact customer services to navigate to the page where you can cancel said subscription!

This company is an absolute sham, profiting from people who feel they’re being supportive of those in genuine mental health crises. Please avoid, do not buy their tat!

My hoodie arrived on time was kept well informed
The hoodie is well made nice and clear wording fits really well and easy to order

Love the T shirts, hoodies and zipped hoodies, they wear well, wash well and amount of people who comment I recommend as cannot fault them, Fantastic Service and helps everyone!!! 👏

Avoid this company at all costs. I wish I’d read the reviews on here before buying from them, as I had a similar experience to many; received numerous emails trying to convince me to buy additional things from them (6 I think on the day I placed an order), then got a terrible quality hoodie and on contacting them was eventually told I could have a replacement for ‘free’ if I paid the (high) return postage & import tax to the US but no refund. I had thought they were based in the UK company as they’re registered here but seem to trade from the US and have Hong King connections. Their marketing gives the distinct impression that they’re a charity which they definitely aren’t. They also randomly charged me an additional £13 a few days after my purchase which I was told I would have to contact the subsections department about. Needless to say I hadn’t taken any subscription and wasn’t refunded it. Looking on Trust Pilot they have had fake reviews removed, hopefully Facebook are doing the same with the glowing ones that convinced me to buy from them in the first place. They’re months behind with filing their accounts in the UK and their marketing algorithms prays on people bereaved by suicide. The people involved should be ashamed. Would give zero stars if I could.

Would score a zero if possible. Nightmare dealing with this company.
Ordered 3 hoodies, wanted to support a good cause. Quality horrible and they were too big. When first asked to return and get a refund, was told to keep them, offered a replacement of better quality and I just had to cover postage. Told them I didn't want that, I wanted a refund. That's when things changed, if i wanted to return them, i now had to send them to America, cover all costs and they also wanted photos of both the back and front of the garments. Photo's have been sent at least 3 times.
I questioned why I suddenly had to return to America, when previously I was told to keep them. Their response was, you can keep them if you accept a replacement and pay postage. On seeing the costs of sending to the US, between £17-£38 I felt I had to accept the replacement, the postage was £12.
Quality was exactly the same, cheap and nasty. Contacted them again and yes, you've guessed it.....I could have another replacement...if I covered postage!
Meanwhile, I am receiving emails from them trying to get me to buy further items and offers "just for me".
36 emails later, still getting nowhere. I am now contacting my bank, citizens advice and trading standards.
PLEASE, PLEASE, DO NOT PURCHASE FROM THIS COMPANY.

Do not trust!!! Ordered 5 months ago, package kept attempting to send to the wrong address... Luckily kept going back to courier. Messaged their courier the correct address to ABSOLUTELY no reply or response..

Been messaging Live2Live for months trying to sort this out.. All I get is generic AI response that are designed to pull at your heart strings that will hit all the key words - truly sorry, completely understand, priority, frustrating experience, sincerely apologize... Yet nothing has come of it, they refuse to contact the courier, refuse to refund after multiple attempts over months. Never in my life had I had such issues buying stuff online.

Now with the banks to sort our my refund, will share my "frustrations" with every review platform since all of my repeated requests from them have garnered ZERO results. I tried so hard, but this company is useless in every faction of their business.

I ordered a hoodie and crew neck and loved the material the clothes were made from; they’re really soft and comfortable. I did make the mistake of not reading the sizing chart, which stated that guys need to order a size up from what they usually wear. I reached out to see if I could exchange them for a bigger size, and Holly got back to me right away. She told me I wouldn’t need to worry about shipping the clothes back, and that I could get the size I needed for only the cost of shipping. I’m a huge fan of what the organization is about, and I’m glad they have amazing people working for them that not only value customer service, but truly seem passionate about increasing awareness surrounding mental health.

I bought the 3 hoodie package in XL & the sizing was spot on. They are a nice fit, not too heavy & the msg has been an awesome conversation starter with total strangers. Highly recommend. Fast delivery.

I am confused. I have made 3 purchases this year with the company. I purchased a zipped hoodie; 2 muscle vests and 3 t-shirts. My experience with them has been very positive. Even when there was a hiccup, they dealt with it quickly and incredibly fairly. All the items were from the "Dear person behind me" range. The hoodie fitted perfectly and was exactly what I expected. Then came the hiccup. I ordered the vests in my size, but they came up way too small. So I contacted the company, and was told that I could keep the vests. I was also told that I could reorder in a larger size for the cost of shipping only. I decided against the vests, as the sizing was SO way out, and opted for t-shirts instead. I was told that they did have larger sizes than shown on the site, so I ordered the larger sizes. The ones I chose were actually a "buy 2 get 1 free" offer. All 3 arrived, in the larger size and they fit great! They are lovely quality and I'm very pleased with them.
The company complain that other companies are selling cheap knockoffs of their products, even going so far as to steal pictures from their site!! This is apparently another reason for the low reviews. I cannot speak about those claims, but I can confirm that my experience has been positive. I am more concerned about the message getting out there, because if even just one person is helped, then I will feel justified in my purchases.

I love the message and wanted to support. I ordered 2 tshirts and a hoodie. They arrived today and I’m a bit disappointed. Firstly the inside of the package was incredible dirty. A free wrist band had been gifted which was lovely but it was visibly dirty and gritty to the touch. The shirts were ok, not high quality but wearable and fit well. I will say the grey shirt feels nicer than the black one.
The hoodie though…I can’t even bring myself to put it on. The quality of the fabric is terrible and feels incredibly cheap. I would have absolutely expected better for the price.

I purchased a hoody and two t-shirts from this company. I loved the messages on the items so was excited to receive them. There was no sizing info (that I could find) on the website for the t-shirts so I used the hoody sizing info and ordered XL in all three products.

My order arrived okay but the t-shirts are too small. The hoody fits me but the quality is horrible (70% polyester) so I have no interest in keeping/wearing it.

I contacted the company to request a return for all three items and have been ignored. I'll now be pursuing this through my bank instead.

I sadly wouldn't recommend buying from Live2Live.

God's Angel's
"I just placed an order with LIVE2LIVE and I'm already so impressed. Their mission to support mental health awareness is exactly what the world needs right now. The ordering process was perfect—the website is fast, the checkout was easy, and their team has been incredibly professional with updates. It feels amazing to support a company that is genuinely doing good in this world. I can't wait for my items to arrive!"

Edit: 18/05/26
I have received the package and the clothes could be much better quality but they still get 4 stars for the holy work the are doing!

The team are really helpful and the products being provided are so meaningful and really important! I accidentally ordered somebody hoodies and they gave me a code to get to be English one s. The process was really easy I would highly recommend!

If I could give 0 starts I would. The quality of their clothing is Temu garbage.

I love the message and love the hoodies! I ordered tshirts as well but they were small so I emailed live2live and they said I would get 2 free tshirts all I had to do was pay shipping which isn’t a big deal then I was told to give away or donate the small tshirts and no need to send them back. I’m very happy with the company and hoodies and can’t wait for my tshirts!