I purchased a zip hoodie. It’s synthetic and the logo is ironed on, but I loved the concept so I kept it . The first time I wore it the fabric pilled badly on 3 areas. However company published adv... Toon meer
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There was no opportunity to give 0 stars or I would have. I was trying to see how much the total would be. I accidentally hit the submit button not realizing my card was set up to the shop account. I... Toon meer
Thought I was helping a good cause but ended up disappointed. Hoodies look great on Facebook but in reality cheap and thin and logo will probably come off after a few washes. Its no point returnin... Toon meer
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Toon meer
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661 reviews
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Poor customer service
Sadly ordering from this company is disappointing. Lots of promises to deliver but just that promises. They never came to anything and the hoodies never arrived. Their customer services never chased it with Evri and Evri are just completely incapable of getting their act together. I would guess the package has been stolen either at everI or L2L. Either way I am £43 out of pocket.
12 mei 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey John,
We’re really sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be.
We want to reassure you that we do not ignore missing parcel cases, and we would genuinely like the opportunity to review this properly and work towards a resolution.
Please contact us directly at info@live2live.org with your order details so we can investigate the shipment status further and assist you appropriately.
We appreciate your patience and the opportunity to put this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Worst quality poor customer service
Worst quality, terrible customer services I had to ask over 5 times to refund and now I have to pay for postage to send it back
Don’t bother and waste your money
1 mei 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Brooke Heyward,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise that the quality of the item did not meet your expectations. That’s not the experience we aim to provide.
Regarding returns, our return policy, including return shipping responsibilities, is outlined on our website prior to purchase.
We do want to reassure you that our team does genuinely try to assist all customers and review concerns fairly in line with our policies.
If your case has still not been resolved, please contact us again at info@live2live.org with your order details, and we will gladly review everything once more and see how we can assist further.
We appreciate your feedback and the opportunity to resolve this.
With heartfelt appreciation,
Emmy – Live2Live Team
I love these hoodies
I love these hoodies. I have lost multiple people from taking their own lives. I also have PTSD,Depression and anxiety and used to self harm when I was younger before I became a mom and got a reason to keep moving. These hoodies don't only help others they help me also. I love when people stop me and tell me that they love the hoody and the message it sends it makes my day. I know how the rough days are,and if I can help make someone's day better by wearing it it makes my day better too. Next is the t shirts. Hoping to be able to get them soon. My daughter lost her father due to feeling this way and I wish the world was a better place. If I can help make it better by wearing the hoody every day like I do it makes me feel like I'm helping someone's loved one and maybe third day will be a little bit more okay than it was.
21 mei 2025
Review zonder uitnodiging
Antwoord van Live2live
Hey there,
Thank you so much for sharing something so personal and meaningful with us. We’re truly sorry for the loss you and your daughter have experienced, and we deeply appreciate your openness.
Reading your message is incredibly moving. Knowing that the hoodies not only help start conversations with others, but also bring comfort and strength to you personally, means more than we can say.
The fact that people stop to read the message and connect with it is exactly why this matters so much. Sometimes a few words at the right moment really can make someone’s day feel a little lighter, and by wearing your hoodie with pride, you’re helping create those moments.
Thank you for being part of spreading kindness, awareness, and hope through your own experiences and strength. We’re honoured to have you as part of the Live2Live community.
With heartfelt appreciation,
Emmy – Live2Live Team
Amazingly soft Hoodies, Love the colours
I have bought numerous items , hoodies, t shirts and caps
All arrived in a lovely zip bag with their logo on. Only one thing, the sizes AREA true to size so if you like them baggy like I do, order 2 sizes bigger. The material is amazingly soft and very comfortable to wear, my kids love wearing them. Great message for anyone to read and feel good about themselves. Get buying and spread the love. you wont regret it. Like me, you will end up buying more. Delivery can be a bit slow but well worth the wait.
9 mei 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Gail,
Thank you so much for your amazing feedback and continued support, it truly means a lot to us.
We’re so glad to hear that you and your kids are loving the hoodies, t-shirts, and caps, and that you find them so soft and comfortable to wear. It’s also lovely to hear that the packaging and colours made a positive impression too.
We really appreciate your patience regarding delivery times, and we’re so happy to hear you feel it’s been worth the wait.
Most importantly, thank you for helping spread such a positive and important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Ordered 12 April and absolutely no sign…
Ordered 12 April and absolutely no sign of delivery. I am pretty sure there is some sort of scam going on.
Update - just emailed them to cancel the order and guess what - my email was returned! DO NOT ORDER - they are using mental health to trap people into buying - how awful is that
12 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Nikki,
We’re really sorry to hear about your experience and completely understand your frustration regarding the delivery delay and communication issues.
We want to reassure you that we are a legitimate business, and we never want anyone to feel misled or ignored. Delays can occasionally occur due to shipping demand, courier processing, or international transit times.
Please try contacting us again at info@live2live.org with your order details, and we will personally review your order status and assist you further.
We genuinely care about the message behind our products and never want the experience itself to cause stress or disappointment.
With heartfelt appreciation,
Emmy – Live2Live Team
Suffering badly from severe anxiety and…
Suffering badly from severe anxiety and depression again saw an ad from these wonderful people & saw an orange hoodie with a heartfelt message written on the back worn it twice 3 times “can I read that again “
This leads to a little chat maybe a long time if needed a laugh then a goodbye Don’t think people realise the power of this message to people who are suffering or have suffered with all sorts of problems
Good quality nice fit prompt and polite decent price and going to a great cause anyway
⭐️⭐️⭐️⭐️⭐️
6 mei 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Martin,
Thank you so much for sharing this, your words truly mean a lot to us.
We’re incredibly moved to hear how much the message on your hoodie has meant, not only to you but also to the people around you.
We’re also really glad to hear you’re happy with the quality, fit, delivery, and overall experience.
Thank you again for your support, for sharing your story, and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
I ordered a hoodie a couple of months…
I ordered a hoodie a couple of months ago from live2live that cost i believe was £27,
Only to 4 weeks later notice that they were taking £13 a week out of my bank as some sort of subscription? A subscription that I could not find anywhere in the description on the website, I emailed the company about this for a refund and they basically said sorry this happened snd nothing else.
Never use them
10 februari 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Matt,
We’re really sorry to hear about your experience and understand how frustrating this must have felt.
Regarding the charge, access to the Hope Companion App is presented as an optional item at checkout and includes 7 days of free access before renewing if it remains selected. We understand this may not have felt clear during the checkout process, and we sincerely apologise for any confusion or stress caused.
We also want to clarify that the subscription is monthly, not weekly, and reminders were sent during the trial period to the email address connected to the order.
We never want anyone to feel misled or taken advantage of, and your feedback has been taken very seriously.
If your concerns have still not been resolved, please contact us again at app@live2lives.com with your order details so we can review your case further and assist appropriately.
With heartfelt appreciation,
Emmy – Live2Live Team
I gave live2live a 3 which I am still…
I gave live2live a 3 which I am still unsure about. To look at my hoodie it looks lovely colour is beautiful I cannot fault it and that is where it ends. I thought I was buying a big comfy cotton hoodie. Omg was I wrong. It is horrible fabric and as I have a skin condition I can't even wear it. Not pleased at all. WM
4 mei 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey there,
We’re really sorry to hear about your experience and understand how disappointing this must have been.
We’re glad to hear you liked the colour and appearance, but we sincerely apologise that the fabric did not meet your expectations.
Our product materials are outlined on the website, but we appreciate that how a fabric feels in person can be very different, and your feedback is important to us.
We’d really like the opportunity to review your case and see how we can assist. Please contact us at info@live2live.org
with your order details, and our team will look into this further for you.
Thank you for your feedback, it helps us continue to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Excellent customer care
Excellent customer care, all contact has been not only helpful, but welcomed. I have worn the hoodie for a week, on and off, everywhere I go I receive comments and compliments on it. Even had an aging biker group asking about it! I have been asked about it on the canals of Yorkshire and in the city streets of Leeds, and in the setting for the to programme ‘last of the summer wine’ which is holmfirth. More recently in a supermarket where I was stopped four times and asked where I bought it. I have given the site address each time. Along with this it is so comfortable to wear.
3 mei 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey David,
Thank you so much for your incredible feedback, it truly means a lot to us.
We’re really glad to hear you’ve had such a positive experience with our customer care, and that you’re finding the hoodie comfortable to wear.
What’s especially amazing is hearing how many conversations your hoodie has sparked. That’s exactly the kind of impact we hope for.
Thank you for sharing the message and recommending us to others it, genuinely makes a difference.
With heartfelt appreciation,
Emmy – Live2Live Team
Not a great product
I ordered cream which arrived yellow and the quality isn't great. It will do for around the house which wasn't my intention. I suppose for £19 you get what you pay for.
27 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Debra,
We’re really sorry to hear that your hoodie didn’t meet your expectations.
We sincerely apologise for the colour difference, as well as the quality concerns you’ve mentioned, we understand how disappointing that must be, especially when it wasn’t what you intended to use it for.
While we do our best to represent colours accurately, slight variations can sometimes occur due to lighting and screen settings, and we appreciate your feedback on this.
We’d still really like the opportunity to review your case and see how we can help. Please feel free to contact us at info@live2live.org
with your order details, and our team will look into this further for you.
Thank you for your honest feedback, it helps us continue to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Love thease my grandsons cry when they…
Love thease my grandsons cry when they got thease. As it never a truly spoke. Mental health issues are importance and we over come it.
1 mei 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Annamarie,
Thank you so much for sharing this, it truly means a lot to us.
We’re so glad to hear that your grandsons connected with the message. Knowing that it helped open up conversations around mental health is incredibly powerful.
It’s moments like these that remind us why this message matters so much.
Thank you again for your support and for helping spread awareness in such a meaningful way.
With heartfelt appreciation,
Emmy – Live2Live Team
I purchased a hoodie in good faith and…
I purchased a hoodie in good faith and was so disappointed with the quality. It’s absolutely rubbish and went in the bin. I have purchased another from a second site and this time did my research.
24 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey there,
We’re really sorry to hear about your experience and understand how disappointing this must have been.
We sincerely apologise that the quality of the hoodie did not meet your expectations, this is not the standard we aim to provide.
If you’re open to it, please contact us at info@live2live.org
with your order details, and we’ll look into your case and see how we can assist further.
We appreciate your feedback and the opportunity to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Poor Quality, Faulty Garments an No customer service!!! DO NOT ORDER FROM THEM!
I ordered two T.shirts and two hoodies.
When they arrived I noticed the quality of the hoodies were poor and one T-shirt had a ladder going down the neck line and the other T-shirt had stitching missing. I have emailed Live2Live on several occasions and have heard nothing back.
The message they promote on their clothing is positive however their work ethic as a company is not as positive.
I wouldn’t recommend and definitely won’t be buying from them again!!!
0 stars!!!
17 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Bex,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise for the faults you’ve described, including the laddering and missing stitching, as well as the quality concerns with the hoodies this is not the standard we aim to provide.
We want to reassure you that we do respond to customer enquiries, and if your messages haven’t been received or replied to, we’d really like the chance to correct that.
We’d genuinely appreciate the opportunity to review your case properly and make this right.
Please contact us again at info@live2live.org with your order details, and we will prioritise your case and ensure it is handled appropriately.
If there are issues with your items, we will review them in line with our policies and work towards a suitable resolution.
We appreciate you bringing this to our attention and the chance to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Ordered hoodies for myself
Ordered hoodies for myself, my daughter and my son. Awful material but a great message so kept them. After a couple of wears and once in the washing machine it looks like it has had a fight with velcro. The bobbles on it make it look like I have had it for years. Also it ships from China but they don't make you aware of that, so it took ages. Should have just ordered the ones off Shein as they are probably the same crappy material but a quarter of the price.
2 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Julie,
We’re really sorry to hear about your experience and understand how disappointing this must have been.
We sincerely apologise that the material did not meet your expectations.
Regarding delivery, we do provide shipping timeframes on our website, though we understand that longer delivery times can still be frustrating, and we appreciate your feedback on this.
We’re glad to hear that the message still resonated with you, even though the product itself fell short, that truly matters to us.
We’d really like the opportunity to review your case further, particularly regarding the quality concerns, and see how we can assist. Please contact us at info@live2live.org
with your order details, and our team will take another look and work towards a resolution.
Thank you for your honest feedback, it helps us continue to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Excellent company to deal with and what…
Excellent company to deal with and what a magnificent cause! Whenever I wear the You Are Enough merchandise I get fantastic feedback from people who love and support the message behind it!
2 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Steve ,
Thank you so much for your kind words, it truly means a lot to us.
We’re really glad to hear you’ve had a great experience with our team and that you’re enjoying the merchandise.
It’s amazing to know that when you wear it, it sparks positive reactions and support for the message, that’s exactly what we hope to achieve.
Thank you again for your support and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolutely disgusting so called…
Absolutely disgusting so called company. Waited ages for a hoodie to arrive the quality is absolutely appalling and its about 2 sizes smaller than it says.
I originally wanted a bigger size but after 15 emails and me embarrassingly having to send a photo to show it didn't fit. They finally agreed to send me a replacement and i could keep the other one but I had to pay shipping. I paid £5 originally but this time its £12 shipping when I asked why so much they said a glitch i had to pay normal price of £7 and if there was a problem they would refund it. After so many emails I've just had enough so have asked to get a refund and send the hoodie back. Now all of a sudden I have to ship it at my expense to the US. Which im sure will cost more than I paid for the hoodie originally. It's a con they are not the company they say they are yet are posting adverts saying we are the original ones. Don't buy anything from them its a scam.scam scam
24 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Blagga,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise for the delay in delivery, as well as the fit and quality concerns you’ve raised, this is not the experience we aim to provide.
Regarding returns, our return policy is clearly outlined on our website prior to purchase, so customers can make informed decisions. That said, we understand how this can still feel frustrating in situations like yours.
We also want to clarify that we do not misrepresent our brand, and we are committed to spreading awareness around mental health through our products.
We’d really like the opportunity to review your case properly and see how we can resolve this for you. Please contact us at info@live2live.org
with your order details, and we will reassess your situation and assist further.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
About Mental Health
Absolutely love my new hoodie You Are Enough, it was well was worth the wait, I've also told friends about my hoodie and shared pictures of me wearing my hoodie.
The delivery was on time and exactly what you see on the Live2Live website is what you get to wear in person.
Many thanks
Rootsie
14 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Rootsie,
Thank you so much for your lovely feedback, it truly means a lot to us.
We’re so glad to hear that you love your “You Are Enough” hoodie and that it was worth the wait. It’s also amazing that you’ve been sharing it with friends and spreading the message, that’s exactly what we hope for.
We’re really pleased that your delivery experience met expectations and that the product matched what you saw online.
Thank you again for your support and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
I'm confused
I'm confused. I ordered 4 hoodies and eventually they arrived. Then I received many messages from my bank saying that they refused ever to deal with this company, and further emails arrived from Live2Live containing advertising material but no mention of not having been paid. I want to pay for the adequate (but a bit disappointing - sizing, colour, printing - the photos looked a lot more classy) goods since I have them. Does the firm have Paypal? Let me know, please.
My bank has protected me from stealth charging it seems from reading the reviews, and I'm grateful they look after my interests. How would my mental health and wellbeing have survived the irony else?
23 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Joanna,
Thank you for reaching out, we completely understand why this situation would feel confusing.
Firstly, we’re glad to hear your order arrived successfully, though we’re sorry it didn’t fully meet your expectations in terms of sizing, colour, and print.
We also want to reassure you that we do not take payments without authorisation, and any additional services (such as app access) are optional at checkout.
Regarding payment, if your bank declined or blocked the transaction, it may be due to their internal security measures, which can sometimes flag international or unfamiliar transactions.
Please contact us directly at info@live2live.org
with your order details, and we’ll guide you through a secure way to complete the payment.
Thank you again for your understanding and for giving us the opportunity to clarify and assist.
With heartfelt appreciation,
Emmy – Live2Live Team
A wonderful Thought
Lovely way to show your support for mental health and the hoodies are so comfy and soft Wearing it makes me know that I am sharing the word to others
22 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Mrs Margaret,
Thank you so much for your lovely feedback, it truly means a lot to us.
We’re so glad to hear that you find the hoodie comfy and soft, and that wearing it helps you share such an important message with others.
That’s exactly what we hope for, creating something that not only feels good to wear but also helps spark meaningful awareness and support.
Thank you again for being part of this and for helping spread the word.
With heartfelt appreciation,
Emmy – Live2Live Team
Great product
Great product, customer service went above and beyond. Contacted me about the delay in delivery before I'd even thought that is was delayed. Again great product and an even better message
22 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Simon,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re so glad to hear you’re happy with the product and the message behind it, and that our team was able to proactively keep you updated on your delivery.
It means a lot to know the service felt above and beyond, that’s exactly what we aim for.
Thank you again for your support and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
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