"Do not be fooled by the 'Lusso' branding; this is a textbook operation in financial misconduct. After 14 months of waiting for a sofa that never arrived, Furniture Trade Ltd (LiveLusso) is now at... Toon meer
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Emma remembered us from contacting her a few weeks prior, and we were really impressed at how she picked up from where we left off, knew exactly what we'd asked prior, and where we needed to go in ter... Toon meer
Bedrijf heeft geantwoord
Thankfully my bank refunded me and will now pursue matter . As other reviews state avoid this company no showrooms no stock just a registered address at 85 Great Portland St London . First floor left... Toon meer
Our house exchange date changed multiple times due to the other party and so we had to hold off our delivery twice. This was very easy to do, and LIVELUSSO were very understanding and so were panther... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Furniture depo where luxury meets bespoke craftsmanship in the world of sofas. At furniture depo, we redefine the art of lounging with our exclusive range of made-to-order luxury sofas. Our commitment to excellence lies in offering a curated collection of unique designs that blend sophistication, comfort, and style. What sets us apart is the ability to personalize your sofa, making it uniquely yours. With an extensive array of customization options, you have the freedom to choose from a palette of over 100 colors across three luxurious fabric types: sumptuous velvet, timeless leather, and breezy linen. Whether you're envisioning a statement piece for your living room or seeking the perfect fit for your cozy corner, our bespoke approach ensures that your sofa reflects your individual taste and lifestyle. Immerse yourself in the world of Furniture Depo and discover the seamless harmony of aesthetics and functionality. Elevate your living space with our handcrafted luxury sofas, where each piece tells a story of refined design and unparalleled comfort.
Contactgegevens
Verenigd Koninkrijk
- 0204 538 8345
- hello@furnituredepo.co.uk
- livelusso.com
3,0
Gemiddeld
316 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very happy
My daughter loves the new purple sofa for her room. So happy daughter, happy mummy :)
10 juli 2024
Great service
These guys are top notch and don't mess about. Sofas are very good, and prices are very reasonable.
23 juli 2024
Beautifully crafted
Ordering from livelusso i really felt like my piece was special, and crafted with love. When it arrived, that's exactly what was delivered.
9 augustus 2024
Over the moon
The gela is stunning to say the least. the bolster cushions really add a new depth of design to the sofa. Simple, minimal but stunning.
31 juli 2024
The tan leather is super quality.
It is comfortable beyond words and it is absolutely beautiful.
13 augustus 2024
Lifesaver
Had to look all over the net to find a place that had designs like this. Was contracted to provide 10 sofas, and found all 10 from these guys. Designs are amazing, service was impeccable, and the client was very impressed.
7 augustus 2024
Modern
Simple and stunning sofas, with minimal designs that are classy and timeless. The purple velvet is defo a colour that pops!
6 augustus 2024
Stunning and beautiful
Lovely detail around the sofa, amazing craftsmanship and you can tell someone has really put their heart and soul in building this masterpiece.
10 augustus 2024
Support team was very friendly
Very good, and knowledgeable and guided me to find the ideal sofa for my room.
6 augustus 2024
First order and the sofa and delivery…
First order and the sofa and delivery was very good. Very impressed and will keep them in mind when we go for our new house.
1 augustus 2024
Excellent product along with great…
Excellent product along with great communication. Fab company to deal with
13 augustus 2024
Lovely swatches and communication…
Lovely swatches and communication unfortunately didn’t have the shade of orange that I wanted .
14 augustus 2024
My sofa has arrived and it is truly…
My sofa has arrived and it is truly beautiful. There were some delays along the way and it did take a long time to arrive but it was worth the wait. The 4 stars are due to the wait - not the quality of the sofa which I would rate as 5 star.
3 augustus 2024
Review zonder uitnodiging
sofa was 5 months late
sofa was 5 months late ! they said they would send us a free ottoman to match the sofa for the delay and terrible experience we had with them , however even that's now 2 weeks later than the 8-12 week eta they tell you, and now not getting any response to our emails. TERRIBLE COMPANY , AVOID
8 augustus 2024
Review zonder uitnodiging
Antwoord van livelusso.com
Dear Chloe,
Thank you for leaving us a review. We appreciate both positive and negative feedback, as it helps us improve. Our responses to negative reviews also give readers insight into how we address and resolve any issues that arise.
We wanted to address your concerns raised.
For a short period of time, we were faced with delays due to the blockade in the Suez Canal. We communicated the delay to customers and explained this was beyond our control; however, we worked swiftly to deliver your sofa to you as soon as it arrived in our warehouse in the UK.
The complimentary ottoman we offered as a goodwill gesture was ordered on 15th May, and it’s still within the 8-12 week delivery window we communicated, so your statement about this being late is simply not true. We understand that delays can be frustrating, but it's important to note that we’ve been transparent about the timeline, and our very last update sent last week informed you that we would reach out once the ottoman passed quality checks. You emailed us every few days asking about the whereabouts of your complimentary ottoman and each reply we sent was informing you that your item is on its way to us and will be delivered within 8-12 weeks time frame. So contrary to your claims, you have been provided updates.
We pride ourselves on delivering high-quality products, and that requires thorough processes. The delay was beyond our control, but we’ve gone above and beyond by offering a £600 ottoman at no cost to you..... Not so bad for a 'terrible company', some would say.
We ask for your patience as we fulfill our promise. We value our customers and are committed to making things right, but we also appreciate understanding and respect in return.
Thank you for your patience,
Emma
Live Lusso
Love the sofas
Have had my Gela for over a year now and can say it looks just as good as the day we got it!
12 mei 2024
Delivery was good
No need for assembly, as all was taken care of within 10 minutes. Rubbish was taken away, and sofa was placed nicely in the living room. We even paid for our old sofa to be removed which saves us a trip to the tips.
12 juni 2024
Another level
These guys have left the competition way behind! Their sofas are made to last, their materials are amazing, i was given free stain resistant protection when others are charging for this, all on top of having a reasonable price too. cant complain
7 juni 2024
Just like the pics
Sofa was just like the pics. Just wish I'd ordered the extra cushions now as I feel 2 isn't enough.
23 mei 2024
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