Livpure Reviews 

Worst experience. They don’t even care about your complaints. They just keep saying, “We have prioritised your complaint; a supervisor will call you,” but the technician closes the complaint without even visiting.

I would not recommend going with them. You will regret it. I’ve been using Bisleri bottles for the past month because no one is resolving my issue.

One of the most pathetic organizations when it comes to service and customer care. The level of service I have experienced has been extremely disappointing and frustrating.
My request has been open for the last 9 days, yet no one has visited, and no one has even been assigned to resolve the issue. I have been calling customer care three times a day, but despite repeatedly following up, there has been absolutely no solution.
I have also sent multiple emails regarding the same issue. To make matters worse, the executive responded to my first email by starting a completely new email thread instead of replying to the existing one. How is anyone supposed to keep track of the issue when the support team itself keeps creating new conversations? There seems to be absolutely no coordination or ownership.
The customer care executives are equally disappointing. They simply repeat the same scripted responses without actually understanding the problem or taking any meaningful action. Instead of resolving the issue, they end up causing unnecessary stress and frustration to the customer.
This entire experience reflects a complete lack of professionalism, accountability, coordination, and basic customer service. It feels like no one actually cares about resolving the customer's problem. I have spent days following up, making multiple calls, and sending numerous emails, yet I am still exactly where I started—with no solution and no proper response.
Absolutely unacceptable service and one of the most stressful customer-care experiences I have ever had.

Worest service
After delivery no one come for installation and Not responding
Fake company

I should give zero star for this company they are cheaters don’t buy their products buy seeing attractive offers these people are cheaters. After buying product services is worst unimaginable such a idots looting our money with false promises. I bought ro form them Ticket No:6787129150205 I bought it on August 15 today is August 21 till now no one called and no one responded for installation and also to return the defective product

Dear Livpure Team,
I have purchased several electrical products from your company, but unfortunately, the service experience has been very disappointing.
I purchased a new Livpure product last week, but so far, I have not received any proper call or service support from your team. The installation process is still pending, and no one has provided a clear update on when it will be completed.
This kind of service is very disappointing, especially for a new purchase. Please look into this issue immediately and arrange the installation at the earliest.
Kindly confirm the installation date and take necessary action without further delay.

New customers pls don't buy this products

I rated one because there are no zero or negative rating options available. They are cheaters in the terms of service. they just create a ticket for service and close only virtually. nobody comes to do any servicing unless you call 10-15 times rigorously. product is not bad but service is horrible. I will not recommend for any yearly service pack. I am from Bihar, Jamalur Munger.

pathetic customer service and they are scamming customers
they influence people to purchase the subscription by paying a hefty amount and if there is any discrepancy , they do not refund the amount.

After sale service is very poor. no one doing service & thay are charging AMC price .

I strongly recommed to not buy this product. As water is basic need & we are buying RO for geting pure drinking water. But such type branch is working only for money by way of cheating.
Pushpendra Singh
9571192926

These are scammers. There’s no service at all. The useless box stopped working and we have been trying to contact for 10 days but they don’t even respond.

Worst services. Even I will say no service. This company , customer care and technician are totally fraud and all are big liar.

I am also extremely disappointed with my experience with Livpure.
My RO was delivered on 25 July, but the installation was not completed despite multiple follow-ups with customer care and repeated emails. I have spent considerable time contacting the support team, but unfortunately, the issue was still not resolved.
After waiting for so long, I have now decided to arrange the installation myself because I cannot keep waiting for the company to resolve a basic installation request.
The product may be good, but after-sales service is equally important. In my experience, the response and resolution from Livpure have been very disappointing.
I would request Livpure to improve its installation and customer-support process, especially in Bengaluru. Customers should not have to make repeated calls and emails for a basic service that should have been completed promptly.

I have had a very disappointing experience over the past 4 days. My RO has not been working, and when the technician visited, he clearly informed me that the RO could not be repaired and said he would raise a replacement request. I was told that it would be replaced within 24 hours.

However, it has now been 2 days since the technician’s visit, and I still have no clear update on whether the RO will actually be replaced. This kind of delay and lack of communication is extremely frustrating.

If you cannot replace the RO, then please close my service and refund the entire security amount I paid, along with the amount I recently paid for the 3month plan.

I expect an immediate resolution and a clear confirmation regarding the replacement or refund. This has been a very poor customer experience.

⭐ HORRIBLE AFTER-SALES SERVICE – LIVPURE

I would give ZERO stars if Google allowed me to. The product may be good, but the after-sales service is absolutely pathetic and extremely disappointing.

I have been using a Livpure RO for the past year. On 10th July, I raised a service complaint because of an issue with my RO. A service person visited on 12th July, but the problem was not resolved. Despite this, the complaint was simply marked as “RESOLVED”. This clearly shows how casually customer complaints are being handled.

My biggest concern is the complete lack of accountability. After the service visit, nobody from Livpure bothered to call and check whether the issue was actually fixed. Isn't basic customer service supposed to include a follow-up call after a complaint?

Because of this terrible experience, I requested cancellation on 20th July. Even after that, there was no proper response, no urgency, and no concern about whether my RO was functioning or not.

Today, I spoke with Ms. Saritha from Customer Care, who once again told me that a request has been raised and that I would receive a call within 72 hours. Honestly, after everything I have experienced so far, I have very little confidence that anything will actually happen.

RO Registration Number: 9866550398

Livpure should understand that customers are not just buying a machine — they are also paying for the service and support that comes with it. If your service team cannot resolve a basic complaint, cannot follow up with customers, and can simply close unresolved complaints as “resolved,” then what is the point of having a customer support system?

Extremely poor service. Zero accountability. Zero follow-up. Zero customer care.

I strongly recommend Livpure management review its after-sales service process because this kind of experience can seriously damage customer trust.

WORST AFTER-SALES SERVICE EXPERIENCE. Would NOT recommend Livpure based on the service alone.

Service very poor, facing issue from 4 to 5 days related to filters issue but engineer not visited at home.

Very poor low service.
Regards,
Pankaj Poddar
Contact number - 9582276311

The Livepure is the worst company they do not provide the service inspire of multiple call to customer care nor they refund your money. Do not go for the subscription model it’s is the worst. Also do not buy their products you will get health issues or may land up in hospital also.

Worst Service Experience Ever – Highly Disappointed with Livpure

My experience with Livpure has been extremely disappointing and is by far the worst after-sales service I have ever encountered.

I raised multiple requests for the reinstallation of my Livpure Smart RO. Shockingly, every request was falsely marked as "Job Completed" without any technician visit, phone call, OTP verification, or actual work being carried out. Closing service requests without performing the work is highly misleading and raises serious concerns about the integrity of your service process.

To make matters worse, the customer support team was repeatedly rude, unprofessional, and completely unhelpful. Instead of resolving my issue, they kept closing requests without informing me, forcing me to explain the same problem repeatedly. Despite multiple follow-ups, no one took ownership or provided a genuine resolution.

I have wasted a significant amount of time and effort chasing a basic service that should have been handled professionally. Due to this repeated negligence, false service updates, poor communication, and lack of accountability, I have already raised a cancellation request.

I expected reliable after-sales support from Livpure, but instead experienced false job closures, poor customer service, and complete disregard for customer concerns. If this issue is not resolved immediately with a proper explanation and assurance that such incidents will never happen again, I will proceed with the cancellation and escalate the matter to the appropriate consumer grievance authorities.

Rating: 0/5 – False service updates, unprofessional customer support, zero accountability, and an extremely disappointing customer experience.

Livpure, I honestly did not expect such a horrible experience. The customer service is extremely disappointing. There was no empathy, no understanding, and no effort to provide a resolution. The team seemed more focused on making a sale than explaining the policies clearly before the purchase. Even the supervisor was uncooperative and unwilling to help. Overall, it has been a very frustrating experience. I would not recommend Livpure to anyone

I strongly recommend not to involve with this company.

They were very fast in delivering the product, but but after that i qm repenting.
Actually i booked subscription for ro. Same day product delivered. After that all customer care , manager no.s are not responding.
I raised a ticket , it was closed without contacting, visiting.
I m not able to cotact them.
If something like happen to you. Then don't give the money, first collect your deposit.
It is very frustrating dealing with this company and their employees.

I highly regret choosing this water purifier. The product quality is completely below par. It breaks down frequently and leaks constantly, which has now ruined my kitchen furniture.The customer service is even worse. I filed a service request 18 days ago. I have called them every single day since. Every time I call, they give me a technician's number, but nobody ever answers it. They repeatedly promise that a manager will call me back, but no one ever does.This company is built on false promises and feels like a massive scam, especially their subscription service. Do not fall for their advertisements. Save your money and your sanity by going with a reputable brand instead.

Subscribed to LivePure 6 months ago, paying the full year upfront (annual subscription charge plus security deposit). The purifier has not worked for the past 10 days, and LivePure's support process has made it impossible to get it fixed.

Timeline:

Purifier stopped working 10 days ago. Raised a service ticket the same day.
Ticket was closed by the service team with no call, no visit, and no explanation.
Raised another ticket. Called the technician's number given to me directly — he did not pick up a single time, across multiple attempts.
Raised further tickets since. Each one has been closed the same way: no resolution, no contact, just marked closed.
Called customer support multiple times — no fix, no escalation, no callback.
Messaged LivePure's LinkedIn handle — no help.
Sent multiple emails to their support address — no response.

Six months into a paid annual plan, I have a non-working purifier and no functioning support channel: not the technician, not the call center, not LinkedIn, not email. Tickets are being closed to clear a queue, not to fix the problem. If you're considering an annual upfront subscription with LivePure, weigh this against the fact that you have no recourse once something breaks.

Would not recommend based on this experience, and will be escalating through consumer grievance channels if this isn't resolved.