LocoSkates Reviews 350

I got delivered my skates to México and it was like four days before scheduled. The price was fair and all the taxes were included before I purchased them so I didn’t have to pay any extra money. I highly recommend this amazing store specially if you live in another country.

It all arrived on time, great price and quality. 😍

Great advise, the new Skates fit perfectly.
Highly recommended

Just got back into skating after a 25+ year hiatus, and instantly remembered why I fell in love with "just rolling about" in the first place. Loco's videos reviewing frames, boots etc are absolutely top notch and their responses on email are genuinely from people who care. Cannot recommend these guys enough (though my Mrs may disagree due to all the Loco deliveries I am getting!)

Amazing service and fast international delivery. I really appreciated the email explaining how rollerblades should fit, and their YouTube recommendation video helped me choose the right pair. Great company — I’ll definitely shop here again!

Fantastic delivery and service. Product arrived exactly as described and im very happy with my purchase :)

Everything to do with service was up to expected high quality. Sadly the part I bought, a replacement ankle strap, one component of it didn't fit as it was supposed to. Luckily for me it was the other part of the strap I needed to replace, so I was able to use that part of the old component, but it's sad that the hole in the fastener for the strap didn't line up correctly. I'd have to file it with a needle file to get it to fit.
Otherwise decent.

Ordering was easy, delivery was quick. Loco skates went above and beyond checking the warehouse for the specific colour of the model of skates I wanted and found some! Actual customer service which can be rare these days.

Hands down the best customer experience I’ve ever had ordering online,skates aside, period!!!! I’ve spent a fair bit wiht them recent, upgrading parts and new pad. Had some delivery issues, these things happen. What matters is comms and outcomes, and they smashed it.

Not only did they get my new orders back out rapidly, also incredibly flexible with returns and even upgraded me to better spec items + goodies! There’s a reason they’re number one in the UK.

I just got a "marketing email" from the "founder and the ceo" of the company, and let me tell you, I have not seen a more AI email in my life.

You've got a great website, great products and good pricing, you could probably hire a couple of marketing interns at the very least, but instead, what you do is you ask AI to write you an email for the CEO to send out to all the fans of skating and that to me is just so wrong. Then when I call it out, I am told that the marketing emails might not be for everyone. While using AI.

My dude. They are for NO ONE, unless you also send them to other AI tools, in which case, they might be exactly the right kind of marketing.

Now Jake, the founder says that it was Harry, the head of Gen-Z marketer that made him send this email, in that case, I hope Harry gets fired, but since Harry is just an AI tool, I doubt that will happen. Want proof?

Here's one of the sentences in the email, it goes like this:

I’ve been skating since I was a kid. Not casually. Obsessively. The kind where you're out until it's dark

No you didn't. Stop lying. Stop making AI write your story. That's a fake story. If you don't have a real one, either don't send it, or close up shop. I'm done using their website.

Really really helpful and kind customer service, that helped me get skating and made the investment in skates so worth it I bought another, because he sorted liners and advice that gave me a perfect fit. Cheers!

Everything ok: quality of products and time of delivery.

Estoy muy contento porque llega a tiempo y bien cuidada la caja sin golpes ni nada malo, me gusta que la paquetería tiene un precio justo y que también ustedes pagan los impuestos aduanales ya que en otras tiendas cobran mas de 60 euros el envió aunque sea una compra mínima con un juego de baleros y las paqueterías de mi país son muy encajosas y excesivas al cobrar los taxes y con loco skate me dejo de preocupar por eso y solo disfruto mis productos, por cierto los patines esta super hermosos y de muy buena calidad, muchas gracias lo están haciendo muy bien, mejor que otras empresas, sigan así

All was good with the ordering and delivery, but I also ordered some protective pads. 
Rather than send them separately, they stuffed them in the skates which resulted in the plastic in the wrist protectors being bent. This maid that wrist protector really painful to wear to it was useless. 
I contacted them, they told me to send a photo which I did. 
Didn't hear anything back so had to chase it and then their response was to bend it back!! I'm not going to do that in case I break it and then where will i be??
I told them I'm not doing that and they just ignore me!
Happy to sell you stuff, but won't help if there's an issue!

Excellent shopping experience! I bought a set of Endless wheels (for a great price) from Loco Skates, and 7 days later they were on my doorstep in Australia! Amazing and highly recommended. Easy checkout, good communication and tracking info, and before I knew it, my wheels had arrived! Faster than others :)

In my opinion this is the best aggressive inline skating shop in the UK. Great choice of skates and accessories, plenty of offers, and smooth deliveries.

very good communication, fast delivery

Really good UK based company. I bought a frame set from them (FLT4 frames, 60mm wheels and 16 bearings.) I received them 2 days after ordering using standard shipping so it was really fast. There was a slight mishap where I received 64mm wheels instead of 60mm wheels. They rectified it instantly after contacting them about it, and sent the 60mm wheels out on 24hr delivery for free. I needed some laces too, and after paying they sent these out in the same package for me also, without charging shipping fees for them again. If I need anything else in the future I’ll 100% be using Loco only. Thanks!

After shopping for many many years online with loco skates and receiving fantastic advice I decided to take the three hour road trip to the physical store today and it did not disappoint. I obviously had to treat myself to some skates and again the customer service was fantastic.