I purchased Lohause glasses for my son. They were too narrow for his face so we had to return them. I followed company guidelines to return back from London. I returned them Jan 8, 2026. It is April 2... Toon meer
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I recently bought a pair of Lohause Spike Belgravia (green frame, yellow temples), and after wearing them at work for a week, I can say they’ve exceeded my expectations. Every single day for the p... Toon meer
Bedrijf heeft geantwoord
Buenas tardes! Estoy muy contento con el servicio post venta y con la montura; se tuvo un problema con el envío pero ustedes lo resolvieron muy profesionalmente. Los felicito!
Bedrijf heeft geantwoord
These are positively wonderful eyeglasses. They are jarringly distinctive while also being perfectly comfortable and functional, and the build quality is superb. Just holding them in my hand gives a s... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
261 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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A great product
A great product, I ordered and received my glasses very quickly and love them
3 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi BD,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Incredible product design and quality
Incredible product design and quality. The sale process was perfect! I’ll definitely buy again!
23 februari 2026
Review zonder uitnodiging
Antwoord van Lohause
Hi Xavier,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
très bon produit !
J'ai acheté récemment une paire de lunettes Lohause et j'en suis très satisfait, style, qualité, livraison, tout est au top!!!
14 januari 2026
Review zonder uitnodiging
Antwoord van Lohause
Hi Grégoire,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Very satisfied with both glasses I…
Very satisfied with both glasses I ordered
The lenses (progressive) are true to my correction and the frame are good quality
Moreover, they always replied quickly to my questions
I highly recommend this brand !
Virginie
15 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Virginie,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
I purchased lohause sunglasses for my husband
I purchased lohause sunglasses for my husband as a Christmas gift, he loved them! The quality, the style, the case, all the necessary garments inside, even a discount voucher were included. Even the lenses were covered with a special plastic covers, I find it very practical.
My husband looks so stylish in them! I also love the story of the brand, that’s how I actually ended up by choosing this brand. Definitely will order another pair!
17 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Alona,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Item takes ages to deliver from Spain
Item takes ages to deliver from Spain . They make you pay the customs charge on top too which is about a third of the price of the frames! Be careful when ordering as their website isn't clear on this / they're sneaky. Not worth it for the price all in
16 februari 2026
Review zonder uitnodiging
Antwoord van Lohause
Dear LM,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations.
We completely understand how frustrating it is to face unexpected customs charges. At the time of your order, shipments to the UK could be subject to import duties set by local authorities. Since then, we have updated our UK shipping so that customs duties and VAT are now included upfront, avoiding surprise charges upon delivery.
We have also reached out to request your order details, as we would like to refund the customs charges you had to pay.
We’re sorry as well that the delivery time felt longer than expected. As a small independent brand shipping internationally, we are constantly working to improve our logistics and transparency for our customers.
Your feedback is taken seriously, and we truly regret that this experience left you with this impression.
Lohause Team
Quality Fashionable Eyewear
I love the glasses and have already received several compliments, only days after receiving them. The quality is great, and the style will be wearable for a long time; classic styling with a contemporary twist.
Delivery of the glasses was challenging, not the fault of Lohause, but Steve F. of Lohause customer service kept me in the loop as Lohause worked to improve delivery times.
I've recommended Lohause to friends and family as a great provider of quality eyewear.
26 januari 2026
Review zonder uitnodiging
Antwoord van Lohause
Hi Epetet,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Awesome glasses
Awesome glasses! Super stylish and the lens are great (variable focus). Highly recommended!
16 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Alex,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
WARNING these are shipped from outside…
WARNING these are shipped from outside the UK so if you are ordering them from there you will receive a tax / import / customs bill. Mine was GBP 66 for a GBP 200 pair of glasses. I was not impressed by the glasses either, pretty mediocre quality given the marketing. I wont buy for Lohause again.
23 januari 2026
Review zonder uitnodiging
Antwoord van Lohause
Dear Martin,
I’m truly sorry for your experience. We completely understand how frustrating it is to receive unexpected customs charges, especially when they significantly increase the total cost.
Since your order, we have updated our UK shipping. We now ship with customs and VAT included, so there are no surprise fees upon delivery.
I’m also sorry the frames didn’t meet your expectations. Our glasses are crafted using Mazzucchelli acetate, one of the highest-quality acetates available, but we respect that personal perception of quality can vary. Your feedback is taken seriously.
Kind regards,
Lohause Team
Excellent frames and lenses at a very good price
I discovered Lohause through its ads on Facebook and was attracted by the photos of their very colorful frames which are not commonly available in the Netherlands. I was in the market for new glasses after having cataract surgery and started exploring Lohause looking at customer reviews. The reviews were mixed with some customers posting negative reviews, primarily over difficulties of having to pay import taxes. Nevertheless, I decided to order a new glasses and sent inquiries to customer service. They responded promptly and constructively to my concerns and I ordered three frames during their end of year sale, two of Winston frames with progressive lenses and one Winston frame with sunglasses and progressive lenses. The order arrived about two weeks ago, and I have been wearing them since. I am extremely pleased with the quality of the Lohause frames and lenses. The frames are sturdy and look as good as their advertising photos. The lenses are best quality, and German made, which is very reassuring. And the price of the frames and glasses was extraordinarily good, easily 1/2 the price that I would pay in the Netherlands. I have no hesitation in giving the highest recommendation to Lohause and would not hesitate to order again from this company. They do very good work, deliver very good products and have excellent customer service.
28 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Edward,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
I bought the Allen Paradox transparent…
I bought the Allen Paradox transparent eyeglasses and love them!
20 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Carlos,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
I am waiting for customer service to…
I am waiting for customer service to help me . Tent just ignore you . I have not been able to get my package from dhl they offered no help
7 januari 2026
Review zonder uitnodiging
Antwoord van Lohause
Hi Ana,
We’re truly sorry for the stress and frustration this has caused. We’ve been exchanging emails with you and we’re actively working to resolve the DHL situation and get this closed properly.
Most importantly, we’ll make sure you receive your order.
Our sincere apologies again,
Lohause Team
Great quality, perfect fit, and professional service
I had a fantastic experience with Lohause! From start to finish, the service was professional and incredibly helpful and the glasses are amazing.
My glasses arrived much faster than expected, and the quality is outstanding—you can really feel the premium materials. They are a perfect fit and look exactly the style I was hoping for. Highly recommend if you’re looking for high-quality eyewear and great service!
In addition, they have great ads on Instagram :)
1 januari 2026
Review zonder uitnodiging
Antwoord van Lohause
Hi Adi,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Excellent quality and prompt delivery
Excellent quality and prompt delivery. It’s great to have stylish frames of this quality.
17 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Ian,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Outstanding
Great product selection, timely order processing, shipment and delivery. I just bought 2 pair in past few months, one with prescription lenses... Outstanding in all respects.
18 november 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Gary,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
My Dean Paradox are of an extremely…
My Dean Paradox are of an extremely great quality, they are solid and fit perfectly. Plus they reflect and highlight my eyes like no other lens
31 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Juan,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Hugely delayed and extra costs - misleading website
Updated comment: I received a nice apology for the delay in delivery and have been reimbursed for the unexpected import duties. And assured that the website will be amended to reflect when duties will be charged.
I am now in receipt of the glasses and confirm that they are beautiful.
Previous comment -
I have not yet received my glasses so cannot comment upon the quality. What I can flag is that these glasses took MUCH longer to be delivered than the website suggested. And when I tried to cancel the order due tondelayed delivery I was not able to. Instead the company said that they had been very busy. In addition there is import duty to add to the sales price (again, not flagged). Website is very misleading. And the company appears to apologise beautifully but to ignore customer concerns.
30 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Caro,
Thank you for your review. We’re genuinely sorry for this experience. You’re right: if our delivery estimate was inaccurate, if cancelling wasn’t possible, and if import duties weren’t clearly flagged, that’s not acceptable.
We’d like to fix this properly so we have sent out an email requesting more information regarding your order. Could you please share your order number in the email you have received so we can check what happened and offer a concrete solution?
Our sincere apologies again,
Lohause Team
To start the communication during the…
To start the communication during the shipping process was top notch. Once I received my order I was even more impressed with the quality of the glasses. Even the packing and care instructions were well done. highly recommend to anyone who wants/needs a great pair of glasses at an affordabale price.
18 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi John,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Scam! They promise but don’t deliver, no service
I specifically asked if they did prescriptions that differ from 0.25, they said no problem. I’m waiting three weeks now and every week they send an email with troubles about the prescription and they menace to charge more. A real scam, they lure people but don’t deliver !!
17 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Jeroen,
Thank you for your review — and we’re truly sorry for the frustration this caused. A full refund was processed for your order.
Because your request was made during our high season and it involved a very specific prescription, it required extra validation and more time than usual. Some prescription ranges also carry an additional charge — and we should have communicated that more clearly from the start.
We sincerely apologise again for the delays and the back-and-forth you experienced.
Lohause Team
I received their tracking info this
I received their tracking info this
This business is fraud. and My card was used by unauthorised. This business keeps lying they can not cancel this order in order to get the money.
Thank you for reaching out to us regarding your parcel. After reviewing the tracking details, we would like to inform you that, as of now, the package has not yet been received in our possession.
As UniUni is a last-mile delivery service, our involvement begins only once the parcel has been handed over to us. Given the current status, we recommend contacting the vendor from whom you placed your order. They will be able to provide further assistance or take the necessary steps to resolve this matter.
We apologize for any inconvenience and appreciate your understanding. Should you have any further questions, please don’t hesitate to reach out.
Best regards,
UniUni Customer Support Team
16 december 2025
Review zonder uitnodiging
Antwoord van Lohause
Hi Reinhold,
We’re very sorry to read this — especially the claim of unauthorised card use. If you believe the payment was not made by you, please contact your bank immediately so they can secure your card and open a chargeback.
Regarding the shipment: the message you received from UniUni indicates they have not yet received the parcel, which means it hasn’t entered last-mile delivery yet and is still with the carrier/vendor stage.
You should have received an email from us requesting your order number — please reply directly to that email with your order number so we can locate your order immediately, confirm the status, and resolve this properly from our side.
Sincere apologies,
Lohause Team
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