Lola's - Clapham Junction Reviews 

I am writing to raise a formal complaint regarding my recent cake collection from your Clapham Junction location.
I arrived at 7:00 a.m. to collect a cake, but the collection point was closed and no staff member was available. This was particularly disappointing because the cake was intended to be a surprise for my young daughter before school.
I called Lola and was advised to wait approximately 20 minutes, as someone was expected to arrive shortly. However, I waited for almost an hour and no one came. As a result, I was only able to collect the cake later in the afternoon, by which time the planned surprise had been ruined.
When I called again, I was told that I would receive a voucher as compensation for the delay and inconvenience. However, I have not received any voucher.

I would appreciate confirmation of the compensation previously promised, and assurance that this issue will be addressed to prevent similar situations in future.

The cake I ordered was delicious and looked very professional. I also thought it was good value for money, comparing other sites and what was on offer. I would use Lolas again.

Lovely customer service and very friendly, they helped me to chose a flavour

Would always see Lola's cupcakes on my way in the train station. Always wondered why it's always sold out. Decided to try them out and I know why they're always sold out now. Perfectly balanced sweetness. Plus they have give NHS discounts and you get a free cupcake on your birthday! (Just need to be a member).

Their carrot cake is divine 💕

The cake was delicious and the customer service is very helpful and quick, however, the cake looked not presentable when received (dry top of the cake and cracked cream-didn’t even take a photo of it, because wasn’t beautiful at all). I obviously didn’t cancel the order or declined it, because the collection was on my actual birthday celebration, but if collection would be a day before I would cancel it.

Absolutely beautiful and sweet!
I ordered gender reveal small cakes and was so surprised how beautiful it was and delicious too !

Delicious cake. Easy collection. My daughter was extremely happy

The cake tastes delicious and fresh.
Everyone who took a bite gave positive comments.
You actually get cake and not just icing. I will definitely be patronising them in future

I ordered this cake from New Zealand. Process very easy and 10/10 feedback from my daughter who received. Awesome service thanks Lola’s

Easy to order changed ny order when I asked easy to collect great tasting cake was perfect

Free cupcake from lola
Very happy thank you

The Cake we ordered was the pink ribbon cake and it was for my daughter’s 1st birthday it was the best cake we had ever tasted. Amazing filling and incredible buttercream. Very pleased will be ordering again.

Wonderful large Eton Mess cake, which I picked up from Clapham Junction. The staff were extremely helpful. Also it was just delicious and I ate too much. Thanks

Overall the staff were welcoming and helpful, ready to answer queries.
However the flavour I was looking for was not there (pistachio brownie), so I got something else.
The flavour was fine.
Otherwise happy with my experience.

Ready exactly when it was meant to be, well boxed, efficient throughout and most importantly exceedingly delicious!

Got a lovely cake for my daughters birthday was everything I imagined pretty and perfect taste amazing too

Great experience and lovely and very tasty cake 😍

I ordered a cake for my daughter's Christening and it was amazing. The timeframe was spot on, nice and easy collection. No fuss. Easy does it. Thank you.

Easy pick up for great tasting cupcakes

The cake was delicious - for £42 the cake was an absolute bargain and super tasty.