Very easy to order good online service, delivery was fantastic and quality was great . Only one thing I must say there was no happy birthday on the cake
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... Toon meer
I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... Toon meer
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... Toon meer
Bedrijfsgegevens
- Taartenwinkel
- ook in
- Afhaalservice
- Bakkerij
- Bakkerij voor bruidstaarten
- Cupcakewinkel
- Online voedselbezorgdienst
Over Lola's - Ealing Broadway
Geschreven door het bedrijf
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Geschreven door het bedrijf
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contactgegevens
Unit 51, Broadway, W5 5JY, London, Verenigd Koninkrijk
- 01908538798
4,5
Uitstekend
561 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pleasant shopping experience
8 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Too much sugar
We ordered a unicorn cake for our child’s birthday, and while it looked beautiful, the taste was very disappointing. The cream on the outside was extremely sweet - way too much sugar. Neither the kids nor the adults could really enjoy eating it because it was overpoweringly sugary. Unfortunately, almost half of the cake ended up in the bin. For a birthday cake, appearance is important, but taste matters just as much. Sadly, this cake did not meet our expectations
15 mei 2026
Antwoord van Lola's - Ealing Broadway
Hello,
Thank you for taking the time to leave your feedback about your recent order with us.
I am sorry to hear that you found your cake to be too sweet and overpowering.
Our unicorn cake does come with both buttercream filling and buttercream frosting, which is the sweetest icing we offer, and we completely understand that some customers may find it too sweet and overpowering compared to cream cheese or mascarpone-based frostings.
We’re sorry to hear that this has affected your experience and expectations on this occasion, especially as presentation and flavour are equally important to us. Based on your preferences, we would highly recommend choosing our cream cheese or mascarpone frosted cakes for future orders, as these would be perfect for customers who prefer a lighter and less sweet flavour profile.
You can find these cakes here: https://www.lolas.co.uk/collections/cream-cheese-cakes and https://www.lolas.co.uk/collections/mascarpone-cakes.
If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.
Best wishes,
Mahir
Very straightforward to book and the…
Very straightforward to book and the cupcakes were delicious
3 mei 2026
Amazing cake
As always - it was beautiful, tasty, amazingly looking and gorgeous cake! Everyone loved it! Thank you so much, Lola’s Cupcakes!
18 april 2026
Excellent and simple local pick up.
Excellent and simple local pick up.
We ordered the cookies and cream cake and it was absolutely delicious...light, tasty and not too sweet.
Also ordered the size for 14 people but easily could have fed 16-18.
Great experience!
3 mei 2026
birthday cake
The cake was excellent and enjoyed by all who shared it. It was easy to order and straightforward to collect from the shop. The cake was for my daughter's 40th birthday and she certainly apreciated it.
1 mei 2026
Great customer service. Absolutely delicious cake! Everyone loved it.
Great customer service.
Absolutely delicious cake! Everyone loved it.
29 april 2026
Excellent Red Velvet birthday cake!!
19 april 2026
I bought three cakes
I bought three cakes , two online and one from the store all around the same time of the day. The ones arrived from the online shop was dry and tasted as if it was a leftover cake , yet the one from the store was decent and actually tasted good.
18 april 2026
Review zonder uitnodiging
Antwoord van Lola's - Ealing Broadway
Hello Ali,
Thank you for taking the time to leave your feedback about your recent order with us.
We are really sorry to hear that your order didn’t meet expectations.
All of our cakes are freshly baked using high quality ingredients, so we are very sorry that your experience on this occasion didn’t reflect this.
If you would like to discuss your feedback further with our team, we would be happy to hear from you directly at hello@lolascupcakes.com.
Best wishes,
Deniza
The customer service I received in the…
The customer service I received in the Ealing branch was horrible there was a very rude blonde man that served me - did not smile, did not engage in any conversation and was frankly quite rude to me and used aggressive language.
6 april 2026
Antwoord van Lola's - Ealing Broadway
Hi Anna,
Thank you for taking the time to leave your review.
I am very sorry to hear of your recent experience.
This does not sound like our usual high quality service here at Lola's and I am very sorry we let you down.
I will log this feedback by our stores manager and area manager to review.
Please reach out to us on hello@lolascucpakes.com if you have any more details to share and we can look into this further.
Please accept our sincerest apology.
Kind regards,
Shona
lovely cakes
easy to navigate website, convenient pick up and really beautiful and tasty cake!
31 maart 2026
Quick and easy as well as super…
Quick and easy as well as super delicious cupcakes! They should open more branches in the north!
19 maart 2026
Gluten free Tiramisu Opera Cake
Ordering the cake on line and service upon collection was excellent.
I ordered the gluten free Tiramisu opera cake which was well presented. In our opinion the cake was a bit dry for a Tiramisu cake. Could have been that bit moister. I know it’s not everybody’s taste but the coffee taste should have been stronger. So I give it a 7 out of 10. Also it would have been nice to have the alcohol option.
22 maart 2026
Amazing cake honestly everyone said how…
Amazing cake honestly everyone said how great it tasted and was shocked when I said it was from Lola’s and not a home baker. Soo happy with it!! Picking up the cake instore was a great experience and was great customer service all around.
14 maart 2026
Delicious cake as always
Delicious cake as always. Customer service is not bad but could benefit from introducing a cake shop charm & personality.
7 maart 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.