Lola's - Lola's Covent Garden Reviews 

300
•
TrustScore 4.5 uit 5

4,7

14-18 Neal Street, WC2H 9LY Covent Garden, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Toon meer

Beoordeeld met 5 van de 5 sterren

Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... Toon meer


Bedrijfsgegevens

  1. Taartenwinkel
  2. ook in
  3. Afhaalservice
  4. Bakkerij
  5. Bakkerij voor bruidstaarten
  6. Cupcakewinkel
  7. Online voedselbezorgdienst

Over Lola's - Lola's Covent Garden

Geschreven door het bedrijf

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Geschreven door het bedrijf

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contactgegevens

  • 14-18 Neal Street, WC2H 9LY, Covent Garden, Verenigd Koninkrijk

  • +44207 240 4249

4,7

Uitstekend

TrustScore 4.5 uit 5

300 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(300)

5.774 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Amazing Birthday cake

I ordered my birthday cake online, the process was easy, smooth and clear. I could easily select the shop where I wanted the cake to be collected from and the day. The design was perfect and the taste amazing! Prices are also in line with most of the main bakeries or cake shops out there! A very positive experience!

24 september 2026
Beoordeeld met 5 van de 5 sterren

Great!

Online ordering was very clear. Friendly and efficient service. Collection was smooth and easy.

21 september 2026
Beoordeeld met 5 van de 5 sterren

My server was very kind and showed me…

My server was very kind and showed me how to access my free Lola's cupcake from joining the app online! It made my experience very pleasant as it was accompanied with a delicious Cookies and Creme cupcake.

12 september 2026
Beoordeeld met 5 van de 5 sterren

A absolute must have!

A absolute must-have when that sweet tooth kicks in! These cupcakes are incredible, from the fluffy, airy sponge to the thick, flavoursome icing. They come in so many different styles and flavours—the tea time cupcake literally tastes like scones and tea! It’s amazing. You seriously need to set a shop up at Battersea Power Station!

16 september 2026
Beoordeeld met 4 van de 5 sterren

Great and helpful team at the Covent…

Great and helpful team at the Covent Garden kiosk.
Removed a star as I had asked for a vegan cake, but it was unidentifiable, once put into the box(es) of 12 cakes, so the vegan was unable to eat it. Some better labelling might be useful?

3 september 2026
Beoordeeld met 5 van de 5 sterren

Delicious Bento Cake!

Delicious Bento Cake!

I celebrated my birthday on a spontaneous family trip to London from Barcelona and found this lovely cake. I was able to personalise and order it online with just 48 hours’ notice. It was absolutely delicious, and the service was excellent — everything was ready right on time, with several convenient collection locations to choose from.

Highly recommended!

29 augustus 2026
Beoordeeld met 5 van de 5 sterren

Great customer service

I had a small issue with my purchase confirmation which was solved very promptly. In addition, I was notified on every step of the delivery process which, since I am several thousand miles away, was much appreciated.

23 juli 2026
Beoordeeld met 3 van de 5 sterren

Decent experience with good cupcakes

The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I ordered about two and a half dozen cupcakes, but she refused to give me an extra bag after I paid for the first two, insisting I pay again with another credit card because I didn't have cash. Her attitude made me question whether she was the right person to run the store.

3 juli 2026
Logo Lola's - Lola's Covent Garden

Antwoord van Lola's - Lola's Covent Garden

Hello,

Thank you for taking the time to share your feedback with us.

I am very sorry that a part of your visit did not meet your expectations, especially regarding the interaction with one of our team members concerning the additional bag. Our aim is to always ensure our customers have an enjoyable experience when visiting us. Your feedback has been noted for our store management teams to review.

If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Beoordeeld met 5 van de 5 sterren

Excellent Cake and Service

I was extremely happy with my birthday cake! It was delicious, and the design and personalization were exactly as shown in the pictures. The attention to detail was excellent. The delivery was on time, and all the arrangements were handled perfectly. I would highly recommend them and will definitely order again!

8 juli 2026
Beoordeeld met 5 van de 5 sterren

Day in London

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was brilliant, very strong boxes, especially bringing them back home on a very busy train. Many thanks

15 juni 2026

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