From ordering online to collecting from the ship in London Bridge, everything was seamless. And again, the cupcakes were superb. We ordered the mini cup cakes this time, a box of normal and a box of... Toon meer
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Lees wat reviewers zeggen
We have been ordering lolas cakes for Birthdays for many years and they never disappoint. Every cake we order is fresh and delicious. Orders are always ready early morning if I'm collecting. Lola... Toon meer
The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... Toon meer
Bedrijf heeft geantwoord
The best cupcakes in town. Love love love the kunefe pistachio cupcake. I dont think there's anything more yummy than those cupcakes.
Bedrijfsgegevens
- Taartenwinkel
- ook in
- Afhaalservice
- Bakkerij
- Bakkerij voor bruidstaarten
- Cupcakewinkel
- Online voedselbezorgdienst
Over Lola's - Lola's London Bridge
Geschreven door het bedrijf
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Geschreven door het bedrijf
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contactgegevens
London Bridge Underground Station, SE1 3QX, London, Verenigd Koninkrijk
- +44203 991 0192
4,8
Uitstekend
428 reviews
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Very good
Very good. There are no other words, the cake is very soft and fluffy as if you had just had it, a wonderful experience to recommend to everyone
21 juni 2024
The naked vanilla cake with fruit is…
The naked vanilla cake with fruit is amazing , it’s so fluffy, deliciously light with succulent icing, fresh fruit and perfectly baked.
This is simply the best !
16 juni 2024
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Your Cakes are really good i always buy…
Your Cakes are really good i always buy for Eid Celebrations & Birthday family & Friends & Anniversary.
What i find really unfair your delivery charges price are really high nothing you will say to me want justify , orders over £85 should be free and not have to pay £8.00 for a delivery is madness .
Recently i picked up a Cake & Cupcake
A very disappointing poor service they packed my items in a brown tide bag , I find really very cheap way and not too using proper bags with your logo properly packed as it should be is not much to ask for it.
I keep quite I didn’t want to say anything for a bag I find bizarre.
On my way home because of not properly packing the cack got damaged damaged,Really disappointed I spent a lot of money in a year and for so many years and to receive this kind of poor service unacceptable in top of that in on of my items the box with cupcakes it was put someone else birthday card on envelope.
The order was mine with my name & reference number but I didn’t see that until I came home of course the last thing I wanted to do is to go back and go through with everything.
Everything went really wrong , This’s time for my family member birthday coming up this 3 month in a row I want buy Cake from you after this bad experience I might stop completely as I don’t accept your very high delivery charge and poor customer service after i spend over £500 in year for your product.
10 juni 2024
Antwoord van Lola's - Lola's London Bridge
Hello,
Thank you for taking time to share your review with us.
I am so sorry to hear you were disappointed with our service on this occasion.
Firstly, I am very sorry to hear that you found the delivery for your cake was expensive.
We do try to keep our prices as competitive as possible, however we do still need to charge for delivery as we use our own in-house team of Lola's drivers instead of relying on an external delivery service.
We deliver our cakes in our own fleet of refrigerated vehicles, many of these are electric as we aim to reduce our environmental impact as much as possible.
We also offer collection from all of our stores and lockers.
All that said, we do appreciate it is costly and we did listen to our customers feedback and have recently lowered the prices for our all day delivery slots.
Our sincere apologies that your items were packed in a brown bag instead of our branded one - unfortunately we have suffered a shortage of branded bags from the suppliers, and as a solution to having no bags at all, as a temporary measure, we had to use an alternative. I am so sorry to hear this was not what you have expected.
Our sincere apologies for the mix up with the gift note being incorrect to your order.
We do take customer service seriously and strive to provide great customer experience everyday.
I will be sure to pass the feedback onto our store and area management so that they can look into this issue directly and implement retaining where necessary.
I will be in touch with you shortly to discuss this a little bit further via email.
I hope you have a lovely day.
Best wishes,
Marta
Good value ♥️
Great cake! Taste was great, decorated aesthetically and collection was seamless.
27 mei 2024
Easy website interface and timely message updates
Ordering the cake, choosing the location was collecting the cake was really easy and straight forward! Love the real-time text messages to the customer when the cake would be delivered if outside the original generic orders.
30 mei 2024
Delicious cake as always
Delicious cake as always, enjoyed by the birthday girl. Personalised beautifully.
31 mei 2024
The cake itself looked fantastic and…
The cake itself looked fantastic and was delicious.it was disappointing to pay a £2.50 collection chage when ordering.
29 mei 2024
Birthday cake pick up
Went to pick up birthday cake and team was very friendly and process went smoothly
31 mei 2024
Great cup cakes (flavours)
Great cup cakes (flavours). Kids loved them. Service was excellent
20 mei 2024
Great
It only took a few minutes to collect my cake. It was perfect and very well packed and secured. The staff was polite, friendly and efficient
17 mei 2024
Amazing looking and tasting cake
Amazing looking and tasting cake, as always. Easy ordering and collection from London Bridge station.
7 mei 2024
The paper bag broke...
Picked up the Medium size Chocolate Caramel cake from London Bridge stations. Everything was great until I've received a paper bag to put the cake in, as soon as I left the shop the bag ripped/broke and the cake fell on the pavement. Unfortunately the cake was heathy and the bag wasn't resistant enough, I dont think cakes should be packed in the paper bags... this just doesn't make sense. I was very upset as this was a Baby Shower cake which got completely ruined. Didn't have time to go back as the taxi was waiting for me. Very disappointed.
11 mei 2024
Review zonder uitnodiging
Antwoord van Lola's - Lola's London Bridge
Hello,
Thank you for taking time to share your review with us.
I am so sorry the bag broke and your cake was damaged after you have left the store. Apologies for any inconvenience this might have caused you.
We do encourage customers to get in touch with us as soon as possible so that we can try and offer help to the best of our ability.
I am not able to see any details regarding your order here I am afraid as this is an organic review.
If you would like to discuss this any further please get in touch with us at hello@lolascupcakes.com
Best wishes,
Marta
Amazing service!
Amazing service!! cupcakes was of course a hit, and free brownie with the sign up. The brownie was excellent by the way.
Thank you
Will be back ✌🏾
11 mei 2024
Antwoord van Lola's - Lola's London Bridge
Hello,
Thank you for taking time to share your feedback with us.
I am so sorry to hear you were disappointed with your recent order. This does not sound up to our usual standards and is not a usual occurrence with our bakes.
We strive to provide good quality, tasty and beautifully looking products to our customers, and encourage them to get in touch with us in case there is any issues so that we can try and provide a solution.
I will be in touch with you shortly to discuss this a little bit further.
I hope you have a good rest of your day.
Best wishes,
Marta
What made my day, receiving a red velvet birthday cake.
What made my day! It was my birthday, and I received a free birthday cake, which I got to share with my colleagues. I was so thankful! I rang your office to give my feedback. I have been spreading the word about your beautiful tasty products. Thank you Lola red velvet and carrot are my favourite flavours, and you never fail to deliver great cupcakes and the delicious brownies.
12 mei 2024
Delicious and beautiful cake
Delicious cake! Stunning to look at!
My only complaint was the email containing the order details revealed the gender of the gender reveal cake ! It was meant to remain secret until the cake was cut open!
1 mei 2024
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