Lola's - Lola's Selfridges Birmingham Reviews 

857
TrustScore 4.5 uit 5

4,6

Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Delicious cakes delivered as promised for a special birthday. A big thank you, everybody loved them. I will be ordering again

Beoordeeld met 5 van de 5 sterren

Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... Toon meer

Beoordeeld met 5 van de 5 sterren

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Toon meer

Beoordeeld met 4 van de 5 sterren

Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... Toon meer


Bedrijfsgegevens

  1. Taartenwinkel
  2. Bakkerij
  3. Cupcakewinkel
  4. Online voedselbezorgdienst
  5. Afhaalservice
  6. Bakkerij voor bruidstaarten

Over Lola's - Lola's Selfridges Birmingham

Geschreven door het bedrijf

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Geschreven door het bedrijf

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contactgegevens

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Verenigd Koninkrijk

  • +44121 643 2004

4,6

Uitstekend

TrustScore 4.5 uit 5

857 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(857)

5.860 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Not worth it.

Cake was not worth it to be completely honest. Undersized with stale cinnamon buns and dry sponge that tasted more like a carrot cake with a bit of cinnamon in it. Overall pretty underwhelming.

19 januari 2026
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback. I am very sorry for any disappointment experienced on this occasion.

I can assure you that all cakes are freshly baked and prepared for the delivery/collection date chosen.

We do recommend cakes are allowed to come up to room temperature before serving to ensure the cake is consumed at its best.

I will note your comments with regards to the flavour of the cake.

If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Beoordeeld met 5 van de 5 sterren

Always great

Always great, its a vegan cake but ignoring that its still my favourite bar the mango passionfruit cupcake, wish they did that as a permanent cake which was the diwali special, absolutely amazing, definitely the best.

19 januari 2026
Beoordeeld met 5 van de 5 sterren

Quality at a good price

The cake that We ordered was a frozen theme and was amazing, the cake was good quality and well presented in a sturdy box.
My only issue is that its collection only in our area so We had a 30 miles round trip to the bullring in Birmingham Selfridges but I would still order another cake through Lola's.

24 januari 2026
Beoordeeld met 5 van de 5 sterren

Beautiful Cakes!!

Brought two seperate boxes ( and flavours ) for my husband & sons birthday . Tatse amazing , lovely and moist.

22 januari 2026
Beoordeeld met 5 van de 5 sterren

More than worth it.

Apart from the cake being delightful, customer service was unmatched when I had to rearrange my delivery date. Top tier cakes and service. More than worth the fair price for a beautiful cake.

13 januari 2026
Beoordeeld met 2 van de 5 sterren

I went to lolas they couldn't find my…

I went to lolas they couldn't find my account. So annoying, standing around them not knowing what to do including manager. Plus the cupcakes are over rating, you could get better tasty cupcakes elsewhere. Taste not all that. Noting to wow for.

19 januari 2026
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for getting in touch with us today.

I'm sorry to hear that our store team had difficulty with verifying your Love Club account information and that you did not find cupcakes that you purchased in store to live up to our usual experience.

We are always seeking to delivery an experience that goes above and beyond in both our service and with our fresh baked hand crafted treats.

I will be sure to pass your feedback experience to the relevant teams at our shop and our bakery to review further.

If you would like to discuss your experience with us further, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Beoordeeld met 5 van de 5 sterren

Delicious

Amazing tasting cakes and excellent customer service from the store in Birmingham Selfridges, made sure to find a compromise when I wasn’t able to have a specific design of cake in advance of a birthday party (due to the gluten free baker only being able to design specific cakes)

17 januari 2026
Beoordeeld met 5 van de 5 sterren

Amazing brand

Amazing brand. I've ordered the exact same cake 4 years in a row for my birthday, and I've never been disappointed

10 januari 2026
Beoordeeld met 3 van de 5 sterren

Sickly sweet. Has the recipe changed?

Has the recipe changed? We used to get them quite often when we were living in London. However, we’ve not had them since 2023, when we moved to Manchester (no nearby stores). We recently bought a few from their Birmingham store and they were awfully and sickly sweet. Not a lot of taste other than very sugary.

11 januari 2026
Review zonder uitnodiging
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to leave us a review.

I am so sorry you found the item bought to be sickly sweet and not what you remembered from before.

We are always evolving and trying to make our recipes better, we will pass on your feedback about the sweetness.

If you prefer items to be less sweet we do recommend our cream cheese items as they need less sugar in their recipe.

I hope this helps and you might try us again.

Best wishes,

Alice

Beoordeeld met 5 van de 5 sterren

Delicious 😋

Another delicious cake from Lola’s (chocolate heaven) 😋 we have ordered from them for a few years now as they have a great range of cake’s full of flavour & look the part. My personal favourite has to be the Eton mess 🥰 and as for deliveries they have always been on time no issues. I would definitely recommend. Blessings

9 januari 2026
Beoordeeld met 5 van de 5 sterren

Amazinh gluten free cakes in England

Ahhh I love Lola's gluten free cupcakes..they are amazing specially cookies and creams ones..this time i tried carrot cake and that was soooo good too...I can have them every single day and never get tired of eating them..but have to be careful with weight too🥲

8 januari 2026
Beoordeeld met 1 van de 5 sterren

Mouldy Cake

The cake we ordered had mould on the fruit, all the strawberries were mouldy and smelt terrible. Was very disappointed considering we ordered way in advance and collected on the day we ordered it for.

20 december 2025
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hi Safia,

Thank you for taking the time to leave your review.

We are very sorry to hear the fruit on your cake had mould. This doesn't reflect our usual high quality and we understand your disappointment.

I want to reassure you we source our fruit daily from a local market for the best quality and freshness.

I can't see any correspondence on this from you so please email our team on hello@lolascupcakes.com and we can look into this further.

Kind regards,
Shona

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