Lola's - Lola's Selfridges Birmingham Reviews 

872
•
TrustScore 4.5 uit 5

4,5

Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The cake was amazing. My step son's favourite and worth every penny. Delivery was fast, good communication and arrived beautifully boxed. Second time we have ordered this cake and it was just as amazi... Toon meer

Beoordeeld met 5 van de 5 sterren

The quality remains as excellent and fresh as ever, and I have been a loyal customer of Lola's Cupcakes for many years. I recently purchased a birthday cake for my son's 15th birthday; he is a great f... Toon meer

Beoordeeld met 5 van de 5 sterren

The gluten-free cake was soft and moist and very chocolatey. Ordering online was not too hard and the collection was efficient.

Beoordeeld met 5 van de 5 sterren

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Toon meer


Bedrijfsgegevens

  1. Taartenwinkel
  2. ook in
  3. Afhaalservice
  4. Bakkerij
  5. Bakkerij voor bruidstaarten
  6. Cupcakewinkel
  7. Online voedselbezorgdienst

Over Lola's - Lola's Selfridges Birmingham

Geschreven door het bedrijf

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Geschreven door het bedrijf

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contactgegevens

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Verenigd Koninkrijk

  • +44121 643 2004

4,5

Uitstekend

TrustScore 4.5 uit 5

872 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(872)

5.812 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

60th Birthday Surprise

ordered for my friends surprise 60th Birthday. Guests were very impressed, Cake looked beautiful and tasted delicious. Recommend Lola's.

15 maart 2026
Beoordeeld met 2 van de 5 sterren

I specifically ordered a small cake

I specifically ordered a small cake, however the cake I received appears to be the wrong size. This was disappointing, as the cake was intended for a particular occasion and the size did not meet my expectations.

8 maart 2026
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for letting us know your cake appeared to be incorrect.

I am so sorry that your cake appeared to be the wrong size, we do have many checks in our bakery to try to prevent this happening.

I will email you shortly to ask for photos so we can investigate this further.

Best wishes,

Alice

Beoordeeld met 4 van de 5 sterren

I like the taste of Lola’s cupcakes and…

I like the taste of Lola’s cupcakes and the vegan options too. I went to the Solihull branch a few times recently and had a good service however the last time the wrong brownie was packed as the lady was answering a call when packing mine. I would order again.

23 februari 2026
Beoordeeld met 5 van de 5 sterren

Amazing fantastic service!!

Amazing fantastic service!!
Fast order process and delivery within a 4 days! Perfect for last minute moments.

Great taste! Everyone enjoyed the chocolate cake. Cake design is true to what picture!

1 maart 2026
Beoordeeld met 5 van de 5 sterren

So easy to book online

So easy to book online, cake came from refrigerated van with box and proper bag to carry it. Most importantly there wasn’t a drop left, everybody loved it. Would definitely recommend and use again.

27 februari 2026
Beoordeeld met 5 van de 5 sterren

Absolutely amazing

Absolutely amazing — I’ve never had anything quite like it.

Not overly sweet or too fresh, and the cake itself was beautifully moist.

It was decorated exactly as shown in the advertised picture.

The birthday boy wasn’t a fan, but we the parents thoroughly enjoyed it and would happily purchase again.

Ordering was simple and very easy to navigate.

29 januari 2026
Beoordeeld met 1 van de 5 sterren

Celebration bow cake

Really disappointed with this cake. It was very dry and stodgy, not at all what we expected for a celebration cake. On top of that, the writing was incorrect — an L was written and then changed into a T, which was very noticeable and looked messy. For the price paid, we expected much better quality and attention to detail.

24 januari 2026
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion. This of course does not sound as per our usual high standard for our cakes.

I can assure you all orders are baked and prepared fresh for the date of delivery/collection.

We would of course like to understand your feedback further and I will be in touch with you via email shortly to discuss the issues the further.

Kind regards,

Beoordeeld met 1 van de 5 sterren

Not worth it.

Cake was not worth it to be completely honest. Undersized with stale cinnamon buns and dry sponge that tasted more like a carrot cake with a bit of cinnamon in it. Overall pretty underwhelming.

19 januari 2026
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback. I am very sorry for any disappointment experienced on this occasion.

I can assure you that all cakes are freshly baked and prepared for the delivery/collection date chosen.

We do recommend cakes are allowed to come up to room temperature before serving to ensure the cake is consumed at its best.

I will note your comments with regards to the flavour of the cake.

If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Beoordeeld met 5 van de 5 sterren

Always great

Always great, its a vegan cake but ignoring that its still my favourite bar the mango passionfruit cupcake, wish they did that as a permanent cake which was the diwali special, absolutely amazing, definitely the best.

19 januari 2026
Beoordeeld met 5 van de 5 sterren

Quality at a good price

The cake that We ordered was a frozen theme and was amazing, the cake was good quality and well presented in a sturdy box.
My only issue is that its collection only in our area so We had a 30 miles round trip to the bullring in Birmingham Selfridges but I would still order another cake through Lola's.

24 januari 2026
Beoordeeld met 5 van de 5 sterren

Beautiful Cakes!!

Brought two seperate boxes ( and flavours ) for my husband & sons birthday . Tatse amazing , lovely and moist.

22 januari 2026
Beoordeeld met 5 van de 5 sterren

More than worth it.

Apart from the cake being delightful, customer service was unmatched when I had to rearrange my delivery date. Top tier cakes and service. More than worth the fair price for a beautiful cake.

13 januari 2026

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