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Lola's - Lola's Selfridges Birmingham Reviews 

872
•
TrustScore 4.5 uit 5

4,5

Taartenwinkel
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Locatie

Wijzig locatie

Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB

•
+44121 643 2004

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The cake was amazing. My step son's favourite and worth every penny. Delivery was fast, good communication and arrived beautifully boxed. Second time we have ordered this cake and it was just as amazi... Toon meer

Beoordeeld met 5 van de 5 sterren

The quality remains as excellent and fresh as ever, and I have been a loyal customer of Lola's Cupcakes for many years. I recently purchased a birthday cake for my son's 15th birthday; he is a great f... Toon meer

Beoordeeld met 5 van de 5 sterren

The gluten-free cake was soft and moist and very chocolatey. Ordering online was not too hard and the collection was efficient.

Beoordeeld met 5 van de 5 sterren

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Toon meer

Bedrijfsgegevens

  1. Taartenwinkel
  2. ook in
  3. Afhaalservice
  4. Bakkerij
  5. Bakkerij voor bruidstaarten
  6. Cupcakewinkel
  7. Online voedselbezorgdienst

Over Lola's - Lola's Selfridges Birmingham

Geschreven door het bedrijf

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Geschreven door het bedrijf

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contactgegevens

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Verenigd Koninkrijk

  • +44121 643 2004

4,5

Uitstekend

TrustScore 4.5 uit 5

872 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(872)

5.830 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Fresh & delicious!

Fresh & delicious!
It was for my wife's birthday, She Loved the packing.
Super tasty with the right amount of chocolate!!
Perfect as it was in the picture.
Exceptional service.

11 oktober 2025
Beoordeeld met 1 van de 5 sterren

Sugar taste - horrible quality

The cake was stale.. the cupcakes were rock hard & they had 0 taste. More like sugar than anything else

7 oktober 2025
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hi,

Thank you for taking the time to leave your review.

I am very sorry to hear you didn't enjoy the vegan cupcakes and the pink mini cupcake box.

I want to assure you that we bake all our cakes and cupcakes fresh for collection or delivery so I am very sorry you found them to be hard.

They are decorated with our butter icing which is our sweetest icing and I would recommend trying ones with our cream cheese icing.

I do not see any correspondence from you on our system and if you would like to discuss your order with our team please email us on t hello@lolascupcakes.com

I hope this helps.

Kind regards,
Shona

Beoordeeld met 5 van de 5 sterren

Gluten Free Red Velvet cake was…

Gluten Free Red Velvet cake was delicious! Definitely didn’t taste GF. Looked beautiful too, shame the text was so restrictive there was space to do an ‘18’ but was told they couldn’t due to space. (Capital letters also count as 2 spaces so had to use a nickname rather than my daughters name)

4 oktober 2025
Beoordeeld met 5 van de 5 sterren

Red velvet 24 slices

I ordered the red velvet cake for my daughter's 18th birthday. The cake was very moist and very very tasty. Everyone's loved it! Wish I ordered a bigger one.

30 september 2025
Beoordeeld met 5 van de 5 sterren

What a Change for the better !!

There a new energy and finally there is customer service at this location. Have always loved Lola’s cake and over the years do many family & friends have had them from us as Birthday gifts. The service was always awful at Selfidges Birmingham. With this new manager Penny. It’s a breath of fresh air. Always a pleasure to buy cakes not only as gifts but do way for ourselves and such great recommendations and we’ve tried things I normally wouldn’t, sticking to my signature fav’s. But well done in hiring this lady.

22 september 2025
Beoordeeld met 2 van de 5 sterren

£47.50 for cake with dry layers and flawed outer frosting

Picked a cake out on display and the frosting had a large bump sticking out of the cake which ruined the aesthetics.
Sponge was tasty but there was not enough jam filling in the cake and it was uneven.

20 september 2025
Logo Lola's - Lola's Selfridges Birmingham

Antwoord van Lola's - Lola's Selfridges Birmingham

Hello Maymuna,

Thank you for taking your time to share your feedback with us.

I'm sorry to hear that the finish for your cake was not perfect and that there was not enough raspberry compote in the filling for this cake.

Our cakes are always held on display at our stores to ensure customers can see and review the cakes before purchasing.

If you are not happy with the finish of a cake on display our store team is happy to discuss if they can help address this or offer an alternative.

We understand that there can be occasions where other issues could be encountered after bringing the cake home and are happy to assist you with this directly if you are able to provide photos of the issue and proof of purchase from our store to our email at hello@lolascupcakes.com.

Please do not hesitate to get in touch with us there if there is anything further that we can do to help at this time.

Kind regards,

Beoordeeld met 5 van de 5 sterren

Great website,easy to use,good…

Great website,easy to use,good selection of cakes for all occasions,great communications informing me when cake was ready for collection,staff were really helpful and friendly,lovely packaging and presentation and cake was amazing,highly recommend.

20 september 2025

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