Lovely chocolate & raspberry cake, not too sweet and beautifully presented. Also tried the tiramisu cake which was very tasty.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy to navigate the website and place order. Collection was simple and the cake was both beautiful to look at and delicious! I'm really impressed .
Manoj at Victoria station was so helpful in choosing my nephew’s cake and gave 💯 customer service. 5 star for you Manoj. Lola’s cupcake is lucky to have you!
We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Taartenwinkel
- Bakkerij
- Cupcakewinkel
- Online voedselbezorgdienst
- Afhaalservice
- Bakkerij voor bruidstaarten
Over Lola's - Lola's Victoria
Geschreven door het bedrijf
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Geschreven door het bedrijf
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contactgegevens
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, Verenigd Koninkrijk
- +44207821 8080
4,7
Uitstekend
315 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cake was good service was Not
Cake was good service was not. I got an email and a text confirmation that my cake was ready to collect till 8pm. I made all my birthday arrangements according. At 5pm I randomly checked online and it said Lola’s was closed I panicked and called them to which they said yes we are sold out and closed for the day. But my cake!!!! Oh yes can you come pick it now? Or when can you come we are closing… I had to leave my birthday dinner rush to Victoria to pick the cake up because they had decided to close at 6 while I had been informed of 8pm. And when I said to the worker were you just going to close with my cake inside? I would have nothing for the day? He replied oh haha yes I was going to call you. When?? After closing? Because at 5pm I had to say no wait Im coming…. They were so casual about their service.
6 juli 2023
Antwoord van Lola's - Lola's Victoria
Hi,
Thank you for your feedback.
I'm so sorry to hear you were disappointed with the service you received at our Victoria store.
I will be sure to pass this on to the store manager, so this can be internally reviewed.
I will be in touch shortly to discuss this a little further with you.
Best wishes,
Nikky
Taste amazing as always
Taste amazing as always. My mum's birthday cake tasted amazing & the presentation was beautiful 🥰
29 juni 2023
Great vegan cake
The cake look amazing the personalised writing look great .
The vegan cake taste good a bit too sweet for my liking.
It’s my 3 rd time ordering and always the experience is great.
22 juni 2023
Excellent process to order
Excellent process to order, super easy. Arrived at Victoria as it said, on time, and best of all the cake was absolutely delicious 😋
20 juni 2023
The 2 cakes themselves were delicious…
The 2 cakes themselves were delicious but one was sent to White City instead of Victoria ( King’s Cross wasn’t available for some reason) so we had to hang around for a quite a while to collect on a very hot day. Otherwise I’d have given 5 stars
15 juni 2023
Always buy lolas,whether it's for…
Always buy lolas,whether it's for Birthdays or Surprises or Get wells.
Just taste so yummy 😋 and is always artistic looking amazing.
Always greeted with a smile at the Victoria place Station branch London.
Was given 2 free candles this time too..
Keep them coming😊
Joanna
4 juni 2023
What a gorgeous cake
What a gorgeous cake! Thanks so much for the speedy turnaround and super efficient collection process. The cake was a huge hit! We'll definitely be using Lola's for future birthday cakes!
3 juni 2023
The cake was very dry and too sweet, one sugar.
The cake was very dry, too sweet, not possible to eat, and very different than shown, it was thick, dry chocolate sponge all inside with the tiny layer on top. For this money, very bad quality cake. In any grocery store vegan cake worth £3 is much better.
4 juni 2023
Antwoord van Lola's - Lola's Victoria
Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear that you found your cake was sadly dry and sweeter than expected.
This does not sound up to our usual high standard at Lola's and I do understand your disappointment.
I would like to assure you that all of our cakes are handmade fresh on site at our London bakery using the finest ingredients.
I will be getting in touch with you shortly via email so that we can discuss this further, and to see how we can improve this experience for you.
Best wishes,
Greta
The cake was lovely as always the issue…
The cake was lovely as always the issue I have is that the bags are not big enough to hold the cakes. Please invest in bigger bags
17 mei 2023
Antwoord van Lola's - Lola's Victoria
Hi Jo,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Really cute and tasty cupcakes.
Really cute and tasty cupcakes.
We also bought one cupcake for a dog and he loved it!!
There are options for everyone and the theme cupcakes helped us a lot with a babyshower!
27 april 2023
Delicious and Excellent Detail
On time, delivered to the Victoria Station shop, delicious and excellent! Finished off our Coronation lunch with a delicious Coronation cupcake!
29 april 2023
Good service, Great cakes
The cake was delicious, the service was on point and the process for ordering is simple, also the personalization for the cake is a goo touch
3 mei 2023
The cake was for my daughter’s 10th…
The cake was for my daughter’s 10th birthday, it was simply delicious! The size was just right too. Everyone enjoyed it because the cream and chocolate mixture along with the cupcakes on top went well together.
24 april 2023
Antwoord van Lola's - Lola's Victoria
Hi Nikki,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
I would give 5 stars
I would give 5 stars, very delicious and well made and very good service
17 april 2023
As always fantastic
As always fantastic
We buy lots of cakes and cupcakes and done for years
Always the best , 5x stars ⭐️ ⭐️⭐️⭐️⭐️
Anette
12 april 2023
Really efficient service and great…
Really efficient service and great product, everyone loved the cake!
11 april 2023
Antwoord van Lola's - Lola's Victoria
Hi Asiye,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.