Lola's - Lola's Waterloo Reviews 

I buy few mini ones every week after work for my daughter. We both love them, always fresh and creamy

I ordered the dinosaur cake for my dino-obsessed son's 4th birthday - it was brilliant! So delicious, very generously sized, he was thrilled! It was ready to collect in the morning of the day I had specified and I got an email telling me it was ready. Very easy collection and lovely people. Will definitely order again for birthdays!

I'm not going to give 5 stars because it was missing a bit of filling but lola always does nice cakes and great flavor.

Website was easy to use, super easy pick up and as always a great tasting product!

Great quality cake, both to look at and eat . And good value for money

Cupcakes were amazing and customised for the occasion perfectly. All flavour matched well to what was described, overall great experience.

Delicious cake, exactly as described and so easy to collect from London Waterloo at 8am!

Excellent service when reserving cake over the phone, and the best red velvet cake!

Very Cherry cupcake and Red Velvet brownie was amazing!!!😍😍

Great experience, members of staff were very friendly and helpful

I purchased a box of brownies, it was my birthday I wanted to gift the brownies to my management in SWR, the red velvet brownies were like stones I felt very embarrassed in front of the managers to gift them a stale brownies.

Lovely cake, decoration was perfect

I came in to redeem my free birthday cake as a founding member, a long-standing benefit that predates the new policy change. Instead of being greeted with a smile on my birthday, I was met with confusion and resistance. Staff tried to turn me away, claiming the offer was now just a free cupcake—clearly unaware of their own membership tiers and terms. I literally had to explain their policy to them. Embarrassing.

Before I mentioned the birthday cake, the staff were all smiles. The moment I mentioned the word “redeem,” their faces dropped like I’d asked for their monthly salary. First of all, it’s not your dad’s shop—there’s no need to be so flustered over honoring a longstanding promotion. It’s a cake, not a diamond.

If a brand wants to keep loyal customers, the bare minimum is knowing your own policies and treating people with respect. Lola’s, do better. This kind of treatment leaves a sour taste—definitely not the birthday experience anyone deserves.

Everything made it great. Everyone loves it.

Sadly cake I received collapsed and didn’t have enough time to replace it.

Good customer service and the cupcakes were the most tasty cakes I’ve had in my life

The cake was nice and moist. I ordered it about a week in advance (from abroad), and it was ready for pick-up on the day I requested.

Really loved the cake, great taste and not overly sweet

Every bite is beyond these are the only cupcakes I love! Made to perfection every time.