Lomi Reviews 134

I purchased my Lomi before it was even in mass production. It was quite expensive, but as an avid gardener in an urban area, I felt it would be a great addition to our household. Recently, I started using their new product, Lomi Earth, which is an additive that is supposed to basically make your compost better. Unfortunately, it only caused the cooked compost to be disgustingly moldy. The mold/compost finally got so bad that I could not get it out of the bucket. It was like cement. It took two emails over a month or so before I could get a response from customer service. Their solution was I could either sign up for a $240 per year subscription fee or I could pay $100 for a new bucket. This after I paid $500 for the unit itself. So now I have a countertop boat anchor. I am so disappointed and feel so scammed. I was not looking for a free bucket or anything covered under warranty. I simply wanted a new bucket at a reasonable price.

Subscription scam verified! I've requested more than one that they stop sending me charcoal, but they keep charging my CC every month. Customer support is unavailable via phone... perhaps this corp is going under.

Placed an order after spotting a demo at Erewhon in Los Angeles. Upon waiting for the expected delivery window, I received no parcel but two different tracking links were sent to my email and marked as delivered but none were to my address or state! I reached out to customer support and waited well over the quoted 2-3 business days and after 3 emails with no reply and waiting 10 days after my first response I received a templated response stating it could have been at my neighbors. I advised I did check with my neighbors and Neighborhood with no luck of anyone receiving the said package.

I replied to the email no less than 60 seconds after their response only to have yet to get any answer (now 12 days since the response 22 days since my first email, and 27 days since I ordered)

I have let Erewhon and my local container store regional merchandiser know of the quality of service and a product that is not worth carrying.

Got a Lomi Classic as a gift 14 months ago - wife paid $500.00 for it! Really enjoyed it - until the gear on the bottom of the Lomi bucket that turns the mixer inside the Lomi bucket sheared off, making it so the Lomi no longer can mix the contents. Because of this, it no longer breaks down the contents, rendering the Lomi inoperable and useless. Obviously, either the product was poorly designed or poorly manufactured. I contacted customer service. Their AI chat bot solution? They say I'm two months out of warranty and rather than stand behind their product, like a reputable company would do, they now offer to sell me a ridiculous membership subscription costing $240.00 per year so I can now get a lifetime warranty, and they offer to sell me a new bucket for an additional $99, plus tax! Neither of those things is going to happen.

Can't get out of subscription. I filed a complaint with the FTC. I urge all the Lomi customers to do the same. Terrible company!

26.2 expres delivery 2-3 days and todays is 13.3 and still nothing.

Communication almost zero

I have owned my Lomi for 3years and it has broken down twice the first time I was able to repair it by replacing the fan the second time the Lomi was not repairable. I contacted Lomi who advised me to purchase a new Lomi - or purchase a warranty for $240 per year for which I would get a new Lomi every 3 years - that math works out to $720 every three years for a new Lomi - really? This seems like the classic definition of planned obsolescence - it seems highly suspicious that their add-on warranty would coincide with life span of their product. I will now look for a more affordable way to compost . As an aside my Lomi will probably make its way to a landfill - great job Lomi - create space in landfills for your poorly engineered product.

Have had my Lomi for 9 months and used it several times a week. On/off switch never reliable but overall, no issues until the blade mechanism "seized up." Only ostensible service option currently is email. Initial response was 10 days and was not helpful. Repeated requests for follow-up have been unanswered.

Lomi works well to process kitchen trash. However near 6 months use, it does not work. Searching around, I found defect fan is a common issue with Lomi. I followed Lomi instruction to seek tech support. Mary, the person received my request is not willing to send a new fan, but pointing a cause of dirty fan clogged by charcoal. While I opened the fan, it was super clean. Not happy on their trouble shooting quality.

Same as everyone else. Lomi broke. I began the process on contacting customer service. I get a reply every 10 days or so. For the first month, they just kept asking me the same questions: serial number, describe issue, etc. Then they requested photos and videos. Then they said I should get a replacement. This was about 3-4 months after I began emailing. Then the last communication was that it looks like my warranty was expired (by 2 days - 3+ months after beginning to email them!) so I replied back that when I started the process of getting a replacement, my warranty was months from expiring. And I never got a reply.

Love the idea. Sadly the execution is severely lacking! My Lomi broke a mere 2 months after starting to use it. I submitted a warranty claim which Lomi acknowledged that I am due for a replacement. And then they vanished! No replacement received. They do not reply to emails. And if you call them they say they are not available to take call and you should email instead... Very disappointing.

After less than a month, my Lomi broke - Ventilation issue. I reached out to Customer Support but I got tired of waiting on them. I found the fix for my Lomi on YouTube. When Customer Support got back to me almost 2 weeks later, the fix they told me to make would not have fixed my issue. I really like the machine but their Customer Service is terrible.

I echo the issues that everyone is having. Machine broke after 4 uses (“ventilation issue”) and customer service is unresponsive. If you DO get a response, it’s ineffective and there is no follow-up when they ask you a question. Warranty is ridiculously short for such an expensive machine.

DO NOT PURCHASE THIS ITEM. If I could choose no stars, I would. The bolt at the bottom of my bucket sheared right off. When I phoned customer service, I was informed (by a recording) that there were no representatives available to take my call. Their chat feature is not working either. I have been emailing back and forth for over 3 weeks now. I was given a claim number but it does not work in their claims portal. I have never experienced such abysmal customer service from any vendor I have purchased from. I am DONE with this company. Do not waste your money.

I tried to file a warranty claim and it says it was unable to find my order. It takes customer service 2+ weeks to respond to emails, they are no longer taking calls over the phone and their chat is no longer active.

Do not buy this product because your bucket WILL break. It's happened to everyone that has purchased the product that I know. I'm throwing this in the trash and canceling the subscription.

Their customer service is terrible. I initiated my return well within the 30 day time frame allowed. It took them several weeks to "find" my account. I received an email that my return was not going to be approved because I wasn't within the 30 days any longer, even though I initiated the return well within the period. I finally got a hold of someone via phone and she advised that I in fact did qualify for a return and that she would be processing my return. We are approaching 6 weeks and still nothing. Now their phone service is no longer available and their email response time is out to lunch.

Don't buy this product!! It's very loud, and the waste burned and ultimately hardened to the bin the second time I used it. Contacted them immediately but by the time they responded it was past the 30 day return policy. After several attempts contacting them I got someone to allow the return for reimbursement but that option was still blocked out online. I contacted them again and almost 2 weeks later I was told that they are now not allowing the return. If a company takes that long to respond they obvious have a lot of frustrated buyers!! Wish I would've read the reviews before buying!!! Everyone may not have had the same experience as me, but a lot of people have, and that's not good. Now I am stuck with deciding if I throw this in the landfill or pay to return it to them so they can dispose of it. I hope they don't refurbish and resell! They have good intentions, but an inferior product!

I have tried to cancel my subscription which you have to keep for a cycle when you purchase. I can not get any one to respond , not chat, not email, not calling- horrible customer service! Lomi is very small and gives you very little for the amount of time it runs. NOT worth the money !!!!!

Known issues with this product and the company does nothing to let us know about them. They may assist if you contact customer service. They also may not. It's expensive, with known issues that users attempt to help each other in blogs, and not worth your money. I've gone back to regular composting and will be beating this machine with a bat a la Office Space. At least it will be worth something to help get out the frustration with this company's stupidity.

Lomi is less than 2 years old. They won't offer any type of assistance as they said it's out of warranty and nothing they could do. I would be willing to by a replacement part (heating element stopped working), but after several hours hours of being on hold, sending videos, speaking to customer service they were of no help so basically wasted $500 on a product. Will definitely tell my friends, co-workers, etc. to steer clear of any products by Pela as overall experience has been incredibly frustrating and disappointing.