Lomond Investment Management Reviews 

George turned up on time and was knowledgeable on how to fix the issue. He had the necessary tools and equipment to carry out the work. He completed the task in good time.

Niel at Lomond has now unfortunately left but he was the property manager for my home and was always very attentive, quick to get back to me and actually get things done.

Thank you George Burkett for the fabulous job you completed fixing my gate and fencing.

You were friendly, helpful, professional and very knowledgable. I would recommend you highly to others.

It as now been a month since my fround door was broken into I have reported it a few times keep getting told we are going to sort it out you they care about is negative reviews the stair way at block be is full of flies the hallway as not been maintained in at least a month what are we paying service charges for I am dissable and my anxiety and mental 3is through the roof because I do not feel safe in my home I would not recommend castle view house to a homeless person

Lomond is an amazing company, very helpful and understanding. I would 100% recommend.

I would give 5 stars if I were the investment tycoon looking to shift all of the residents of the building to harvest some tax break and found these goons to do my bidding.
No, I am one of the tenants subject to the No Fault Eviction order served by Lomond. Just 2 days before the Government abolished it!! That was the first contact I managed with Zachery Salehi as previously all maintenance requests had been swept under the carpet and ignored. Even Tenancy agreement updates were given the cold shoulder. Nothing personal Zach but I could complain about anyone who has been as patronizing and downright off key. It just happens to be you. The whole Eviction notice was completely bent from the start. Mysterious couriers delivering packages, Dodgy gas engineers (some Plumber) surveying an ALL ELECTRIC BUILDING er, Hello?. The guy used the toilet in a room while the Tenant was out. That a rule broken right there!! And to top it off, Maintenance turning up to fix a leak I'd reported 6 Months prior just as I was moving some stuff to my new place. I don't think it had anything to do with government legislation being passed regarding Landlords facing possible fines if Damp and Leaks were ignored. Funny that. Anyways, these guys don't think Tenant, They think Client. And for that reason, I'm Out.

Professional company who keep the properties maintained to a high standard. I lived in one of their flats for 3 years and the remained reliable throughout and have an online fixflo system for reporting errors. When there was a leak from the flat above or an issue with the lift they would organise repairs as soon as possible. Shashank was particularly helpful during the move out and has been professional and reliable.

⭐⭐⭐⭐⭐

I would like to take a moment to recognise James Crocker for the outstanding service and support he has provided over the past few months.

James has been an exceptional Property Manager and a real credit to Lomond. His communication has always been prompt, professional and reassuring, and he consistently goes above and beyond to provide updates and follow through on anything he says he will do. He's approachable, easy to speak with and genuinely cares about delivering a high standard of customer service.

From the time I first moved into my property, James has worked hard to resolve any issues efficiently, and his commitment, professionalism and dedication have never gone unnoticed. It's rare to come across someone who is so responsive, understanding and proactive.

I truly believe James is a fantastic asset to the Lomond team and deserves recognition for the excellent work he does. Thank you, James, for all of your support, professionalism and commitment it has been genuinely appreciated.

Keep up the fantastic work and thank you again 🫡🙏🏾

I would not recommend using Lomond investment group ever.

I was looking at a new build flat in Leicester,
Whilst enquiring about the flat the estate agents did not even know whether the building had a lift, they did not know whether the flats came with parking, in fact they did not even know which floor the apartment was situated.

Lomond employees had promised me and even had written on the tenancy agreement that the flat would be ready on the 3rd of August 2026 & then Three days before I am meant to move in, they inform me that the flat will not be ready until the 31st of August, and they did not even have the decency to give me a call regarding this. They instead send me an email at 16:15 and ‘ apologise for the inconveniences’ and decide not to pick up my calls thereafter.

If they are at this level of unprofessionalism prior to the move in, I can only imagine the problems I’ll face when I’m meant to start living there and face problems. I have read the other reviews and I dread to do any business with them.

They stated on the email that they were ‘truly sorry for the inconveniences caused’, but if they were truly sorry, they would’ve arranged to put me and my wife in a temporary accommodation whilst the flat was being prepped and also arrange to put my furniture somewhere.

Please stay away from this company at all costs. !!’

I’m so grateful to Parham for all his help. He responded quickly, explained everything clearly, and made the whole process so much easier. What impressed me most was that his help actually worked, and the issue was resolved much faster than I expected. I’m genuinely so happy with the outcome and really appreciate the support. Thank you so much, Parham!

We had a little bit of a rocky start with Lomond but I’ve been very happy with the service since and the portal they use to sort out any issues. I’ve most recently dealt with Parham Hashemi who has been great. Everyone else I’ve spoken with has been very friendly and helpful too.

I really have a good experience with Lomond, they have reacted immediately and helped me in resolving the plumbing issue in my flat.

Parham was so helpful and a good facilitator.

Been in contact with Lomond a few times over the past Month. The property manager has been fantastic at handing all the queries I raised and continues to be a great addition to the team and business.

We’ve been with lomond for a number of years now never really had many issues until carpet became ruffled and pulling away from gripper, was shown to our property inspector and this matter was duly sorted guys came out had a quick look then booked us in for a new lounge and hall way carpet fitter came out at time and day we booked job was completed without any problem and the carpet is a great match to the staircase , Phil my property manager is always on hand for these kind off issues it’s refreshing to have a person and company who do care about their tenants even to the point of ringing today to ask if we are satisfied with the outcome of the work completed, top notch service from Phil and his team

It has been a mostly positive experience with Lomond which has been made possible by Parham who is my account manager. There has been some challenging regarding credit control advising on missed payments from myself which was not the case but Parham always remained professional and educated the credit team on where the misalignment was. I wasnt happy with being chased consistently from multiple people advising that I owed money when I didnt but Parham resolved this and continues to be there for support when required

Is there anybody Home?

The lights of 2 of our rooms is not working since a month now. I last replied on 3-Jul and it is 16-Jul today, nobody has reached out to me. This issue was first reported on 20-Jun. It’s almost 1 month now. Lomond has the worst customer service, we have been living here since last 2 years almost and always had extremely bad experience every time. Nobody ever listens or responds unless we start shouting and send at least 4-5 chasers. We have a 4 year old at home and still we are always ignored. They have made us live without heat and hot water in winters for 3-4 days only because of their laziness to work. Nobody at Lomond wants to work but get free salary for just sitting and chatting all day. Worst property management company ever.

Emily Gartside was really helpful. Our situation was not straight forward as we're moving from abroad, but Emily helped me get everything in place, in time! Thank you!

Shout out to George Burkett!!
He has been promptly and proactive in our issues and help us in sort all things out in our new apartment.