London Drains Direct Reviews 

Amazing service from Ben! We had an issue with our drains and he came here on the same day and efficiently got the job done, we couldn't be any happier with the service. He explained everything clearly and gave us advice going forward, we are very pleased.

Great work done, fast and efficient.

Very professional service from start to finish from the office at London Drains Direct and also the team who attended - Ben Carter and Harry. Thank you, highly recommended.

Amazing guys, did a great job. Thank you to Harry and Ben.

Ben Roberts was a delight and extremely helpful! I will definitely be calling London Drains Direct again.

Ben came round same day, cleared the blockage within 30 minutes and answered all my questions. Great service, would recommend.

Ben came to unblock my kitchen sink. He did a great job and was very tidy and clean cleaning up after himself.

Ben was very knowledgeable and cleared my blocked drains very quickly. Thanks Ben!

The engineer was very helpful and gave us some useful information, so that the situation doesn't occur again. He was very friendly and professional and put us at ease because we saw a big problem, that he solved very quickly. The whole experience was pleasantly surprising. I would definitely recommend this lovely engineer..

On time, quick, friendly, helpful and all clear now! What more can one ask?

Great service from Ben , all issues fixed in a prompt and professional manner

Many thanks to Ben for clearing our blocked toilet. Not a pleasant job but he was cheerful throughout. He clearly explained the procedure and options as he went along, which included limescale removal. Would use London Drains Direct again.

Really friendly (to our 2 year old as well!), explained everything that was happening and gave us tips to keep the drain clear. A brilliant service, thank you so much!

Great service from Ben and Jareth today.
Professional, informative and quick!
Bath unblocked in a jiffy. Reasonable fees too.
Would highly recommend and saved the company's details for the future.
Thanks again Ben and Jareth!

Ben did an excellent job with my pipe cleaning. He was punctual, professional, and very thorough with his work. Everything was left clean and tidy, and he explained what he was doing throughout. Highly reliable service – I would definitely recommend him to anyone needing pipe work done. Thanks again

Ben was efficient and v helpful

Helped install a rat gate and clear a blockage. Ben did a great job and was thorough, efficient and clean. Thanks again!

Thank you so much Ben for coming over and clearing out the grease trapped in the kitchen sink. We had 2 cowboys plumbers come over in the past 8 weeks and failed to the blockage. Tenants was unable to use washing machine and sink for weeks. They are grateful for his help and expertise. Thank you again and we will definitely call you guys in the future!

Booked a toilet blockage limescale removal one day in advance — not an emergency call-out. On the day, the engineer arrived on time, but the job was completed in under 5 minutes using a drill with a metal chain.

The final bill was £234 (£195 + VAT), which is far higher than the quotation I expected based on typical London rates for a weekday job of this kind (£90–£140 + VAT). No parts or materials were used.
The guy literally turn up, putting a metal chain drill in the toilet pipe all in few minutes.

While the work was done quickly, the price was nowhere near reasonable for the time and complexity involved. Would not recommend based on value for money with so much hidden cost.

There was no clear justification for the high call out fee and the price bore little relation to the complexity of the work.

Excellent service provided by Ben. He arrived on time, was warm and friendly with a professional demeanour. He clearly explained to me what method he could use - cleaning of drains by jet washing them. I had hundreds of drain flies in my home! He provided me with a quote and I was not pressurised to proceed. I consented for him to go ahead and I'm so pleased that I did. After diligently working for a good few hours, he showed me the clean drains through a high tech camera. I'm delighted to say that the flies have now gone thanks to Ben. The price quoted was very competitive compared to other quotes I received which was an added bonus! I would definitely use Ben again and highly recommend him! Thank you so much.