Londonist DMC Reviews 

I stayed at Finsbury Residence from September to January, and since moving out, I still have not received my deposit back. They continue to ignore my calls and keep removing my requests from the student portal.

I am seriously considering taking legal action because this seems to happen to far too many students. When it’s time for us to pay, they constantly spam us with calls and emails. But when it’s their turn to return our money, they suddenly stop responding.

Very disappointing experience.

DO NOT BOOK! THEY DO NOT REFUND DEPOSITS!!!

My deposit has been outstanding for months - no one answers the phone or responds to you! Total scam and only way it seems I’ll get my money back is by filing a claim at court.

Save yourself the hassle and book elsewhere.

It is really nice to book this option:) The host is very patient and friendly to me. Feel so welcome to London!

Terrible experience with Londonist, especially with the Paddington City View accommodation. From the beginning, their support only worked when it came to closing the deal — after that, they completely disappear when you actually need help.

I’ve been dealing with a serious issue regarding a £250 refund. I followed all the required steps for the refund process, submitted my request back in December, and still nothing has been resolved. In the last email I received, in February, they said my refund was “in progress.” Today, April 27, I still have not received my money.

I have tried contacting them through every possible channel: website chat, email, and all their WhatsApp contacts. No effective response, no solution, no clear communication. It’s a complete lack of respect for the customer.

There is absolutely no honesty or transparency. I do not recommend this company to anyone. I expect them to resolve this situation immediately and issue my refund.

Unbearably shabby room at Sterling Court in London. Toilet leaking, no heating, pests on the ground - just to name a few. What's more, it's been four months since I moved out, but I still haven't received the deposit refund! My worst experience in London!

In a short time, I could easily book my accommodation thanks to londonist. They helped me to find a suitable place according to my requirements.

AVOID AVOID AVOID!

My experience with Londonist was absolutely terrible from start to finish. I strongly advise any student, especially anyone new to the UK, to avoid this company.

They put heavy pressure on students to book immediately, creating urgency by saying the accommodation will not be available if you do not secure it right away. In my case, what was presented was completely different from what I found when I arrived in the UK.

The studio I was given was in a shocking condition. It was extremely dirty, smelled awful, and was not fit for a normal person to live in. The condition of the room caused me serious stress, anxiety, and disgust the moment I entered. After travelling to a new country, this was the last thing I expected. Instead of feeling welcomed, I felt trapped, sick, and deeply regretful.

This experience affected me so badly that it made me want to return to my home country immediately. No student should arrive in the UK and be treated this way.

I asked for a full refund because the accommodation was clearly not as promised and the situation was unacceptable. More than 10 days have passed and I have been ignored. Their handling of this matter has been unprofessional, dismissive, and completely unacceptable.

In my opinion, this company takes advantage of students who are unfamiliar with the UK housing market and rely on honest guidance. What happened to me felt deceptive and unfair.

Avoid them at all costs. There are far better and more honest companies out there. This was one of the worst experiences I have had.

This is not the first time I am raising this issue, and unfortunately I am still forced to do so because nothing has been resolved.
I cancelled my accommodation back in January, yet months later I still have no refund and no clear explanation. Since the cancellation, I have repeatedly been told the same thing: “someone will get in touch,” “please wait,” “the refund is being processed.” Despite these assurances, no one ever contacts me and no concrete action is taken.
I have gone out of my way to follow up myself, contacting Londonist multiple times via WhatsApp, emails, and phone calls. Each time, I receive vague responses and requests to wait — with absolutely no progress.
What finally confirmed how serious this issue is: when I called again yesterday, I was told that my cancellation process had not even started and that I was still listed for the “Old Street Residence”, despite cancelling months ago. This is completely unacceptable and shows that all previous promises were meaningless.
At this point, I am no longer accepting excuses. I will continue calling, sending messages, and writing reviews until I receive my money back. If Londonist expects me to wait any longer, then they must:

provide clear proof of the refund process and its progress,
and put me in direct contact with a responsible person immediately.

No more delays, no more vague answers. This situation should never have dragged on for months, and I strongly advise others to be extremely cautious when dealing with this company.

I had a great experience with Londonist, all the process was easy, rapid and they offered me a very good accommodation at reasonable price and cancellation policy. I am grateful to NAZ and 100% recommend her. She was very professional and immediately found solutions to my specific situation. She helped me navigate through the hole process, from finding the most convenient accommodation, choosing the right rental period and sending me all the details requested.

Booking process was quick and straightforward. Thakur was very responsive and helped with all my queries and concerns efficiently.

I stayed at Chapter Highbury and when arrived my room was so filthy and smelled horrible. The shared kitchen was unusable with flies, piles of dead bugs, cobwebs, greasy appliances, and again, such a bad smell. I had to spend my own time and money cleaning and buying air fresheners just to make my room livable.

Moreover, people entered my room without my knowledge or consent when I was not home and my door was left unlocked multiple times afterwards. Also woke up to cleaning staff locking themselves in my room. Completely unacceptable. Furthermore my access card stopped working twice unexpectedly, and communication about my second room assignment was so delayed that I packed and cleaned everything without even knowing whether I was moving or being inspected.

Most frustrating of all - I have still not received my £250 deposit back or the £65 compensation they offered for the disgusting living conditions after I made a formal complaint. They noted that I requested my deposit on 29/10/25, but I still have not received any money. Since then, they have effectively ghosted me every time. It is very frustrating to see other people receive their deposits after posting on Trustpilot, even though they requested theirs after I did.

I wish I would've have never trusted this company and I can only hope I will get my money back as especially as a student this is alot of money...

Everything was OK. The nature of the procedures one has to go through is a bit weird, but other than that, the experience with the agent was rather pleasant.

To be avoided, specially if you are very considerate of cleaningness. All the rooms managed by londonist are always never cleaned (they say they are but you end up finding mold, chewing gum, hairs...). I'm saying this having visited 5+ rooms from londonist. They are very slow to react on any enquiry, but won't be slow to ask you to pay you can expect a minimum of 5 calls a day even at 7am in the morning. My experiences sums up by having booked a room at IQ Sterling court through londonist the room was dirty, the common kitchen was dirty all problems that I mentioned and has never been resolved they did propose me to visit other room that were also dirty within the same student hall. After 2 weeks I finally have been moved into another student hall in Tottenham which was a better managed student hall but again londonist hadn't clean the room and missing shower curtain. They tried to be reactive but they are truly not organised you need to spam them for something to happen.

I was assisted by Khaled Matar, who was very helpful with sending us property options for dual occupancy and gave us a discount.

Appartement in good condition, reception always here when you need help and it was a very good experience, Derin was amazing and always here to help thank you and thanks Londonist 👍

Khawaja a été d'une grande aide dans ma recherche de logement à Londres. Très réactif et aimable. Je ne peux pour l'instant parler que de mon expérience de réservation, mais elle s'est très bien passée.

I had a very positive experience with the booking process. Lilia was always easy to reach whenever I had a question and communication was smooth throughout. She was very friendly, professional, and genuinely helpful. Everything was handled quickly and efficiently. I would definitely recommend her service!

Thanks a lot to Lilia, who gave us great support in the application process and was really patient! She secured is a great offer and replied fast!

I was new to London and completely lost when looking for a place to rent. Luckily, I met Weipan!
He was incredibly helpful and thoughtful, explaining everything carefully and assisting me throughout the whole process. He’s efficient and responsible.
He’s handsome, has a great personality, gentle and reliable. He made me feel safe and at ease in a foreign country.
If you’re looking to rent a place, he’s the one to go to—totally no pitfalls. 10/10 recommendation!

Weipan is simply the best real estate agent I have ever worked with. He is extremely professional, responsive, knowledgeable, and patient. He guided me through the entire process smoothly, negotiated brilliantly, and always put my best interests first. The whole experience was stress-free and efficient. I cannot recommend him highly enough—if you’re buying or selling property, Weipan is the one you want by your side