We work closely with Londonist DMC and lately we've been sending them many students as Grand International education agency - our numbers have grown! What we love most is how responsive their team is.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have booked 2 times with londonist now and I can say that I am really pleased with the communication with Khawaja, who happened to help me both times. He is incredible, very patient and always tr... Toon meer
Bedrijf heeft geantwoord
The response & support from your team member- Mohammad was amazing. Super responsive & willing to help with everything. Thanks to him, I could take a quick decision. Then, why not 5 stars?? - The... Toon meer
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First, do not necessarily trust everything your agents say. In our case, they assured us of things they had no control of, namely everything to do with the properties. Second, you have to really... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Londonist DMC is dedicated to providing students with a comfortable and supportive environment in London. We offer a diverse range of accommodations and student services to meet every unique need. Our premium residences are spread across 30 prime locations in London, providing easy access to major universities and neighbourhoods. From flexible contracts ranging from 2 to 52 weeks to personalised payment options, we aim to simplify the experience for students at every stage. With no UK guarantor required, Londonist DMC ensures students can focus on their studies without unnecessary financial burdens. The Londonist residences offer a variety of fantastic facilities within the premises, such as gyms, cinemas, computer labs, and social and study spaces. All bills are inclusive, and the residents have a 24/7 security and maintenance team on site. We also offer additional services to support our students, including airport transfers, insurance, kitchen sets, and bathroom packs. We are passionate about delivering a five-star service by making students feel at home away from home. It is achieved with the help of an inspired team, innovative technology, and intentional partnerships. To further meet student needs, we've developed an innovative student portal application that enables students to discover promotions, purchase additional services, view outstanding rental balances, and make payments with ease using just a few clicks. In 2025, Londonist DMC was proud to receive the King’s Award for Enterprise in International Trade and be named ‘Agency of the Year’ at the RESI Awards, a testament to our commitment to excellence and innovation in student living. Londonist DMC takes pride in supporting student well-being, academic success, and personal growth. Visit us to find the perfect place to start your London adventureyour home away from home awaits!
Award-Winning Service
Geschreven door het bedrijf
- King's Award for Enterprise 2025
- Receiving the King's Award for Enterprise reflects our commitment to excellence, innovation and exceptional support for international students choosing London as their study destination.
Verified Properties
Award-winning accommodation, personally verified
Every Londonist property is personally inspected and verified by our team, and proudly recognised with the British Youth Travel Awards for Best Student Accommodation. What you see is exactly what you get.
Contactgegevens
5 Great James Street, Holborn, London UK, WC1N 3DB, London, Verenigd Koninkrijk
- 02072871912
- book@londonist.co.uk
- londonist.co.uk
Live Like a Londoner!
3,8
Goed
2K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nezih bir otelde/salonda birebir…
Nezih bir otelde/salonda birebir bilgilendirildik ve kızımın başvurusuna uygun bir çözüm sunuldu.
22 juni 2026
Antwoord van Londonist DMC
Dear Süleyman,
Thank you so much for your wonderful review! We are thrilled to hear that you and your daughter received detailed information and suitable solutions during your visit. Our team strives to provide a welcoming and supportive environment for all our students and their families.
We appreciate your kind words and hope to see you both again in the future. Wishing your daughter all the best in her studies!
Kind regards,
Londonist Team
Everything was good
Everything was good. The staff working here are fantastic, the place is good and clean and my room is beautiful. However it is very hot on the top floor and need air conditioning! I would like to change my room temperature. But I must compliment the staff again for doing a great job and being helpful
20 juni 2026
Antwoord van Londonist DMC
Dear Zuan,
Thank you so much for your kind words! We’re thrilled to hear that you found our staff to be fantastic and that you’re enjoying your beautiful room in our clean and well-maintained residence.
We appreciate your feedback regarding the temperature on the top floor, and we understand how important a comfortable living environment is for our residents. We will certainly take your suggestion about air conditioning into consideration as we strive to improve our facilities.
Wishing you all the best in your studies, and we hope to welcome you back again soon!
Kind regards,
Londonist Team
I had a great experience staying at…
I had a great experience staying at Kings Cross during my time in London. The accommodation was comfortable, clean, and conveniently located with excellent facilities. I would also like to thank Londonist for their outstanding support throughout the entire process. Their team was very responsive, helpful, and professional, making everything smooth and stress-free from start to finish. I highly recommend both Kings Cross and Londonist to any student looking for accommodation in London.
22 juni 2026
Antwoord van Londonist DMC
Dear Ayyüce,
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience staying at Kings Cross and that you found the accommodation comfortable, clean, and conveniently located. It's fantastic to know that our team's support made your stay smooth and stress-free.
Your recommendation means a lot to us, and we’re glad that our facilities and services met your expectations. We wish you all the best in your studies and look forward to welcoming you back in the future!
Kind regards,
Londonist Team
Be very careful they steal the deposits. They never refund it.
They do not refund the deposit. After months of emailing and complaining and calling I still have not received the deposit. It seems I am not the only one, I can see many people in Truspilot have the same issue. They steal the deposits. When they receive a bad opinion in Trustpilot they reply pretending they are really taking care of the customer asking you to email them, it is all BS they do not reply to the emails. When you call them, they pass the call from one person to another saying they will connect you to the right person until the call is disconnected. What they do is stealing. Here they go again, their reply is the same BS as usual, after they told me the deposit will be done, they have been fooling me for months.
21 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Dear Resident,
Thank you for sharing your feedback.
We are sorry to hear about your experience regarding your deposit and the frustration this has caused. We understand how important timely and clear communication is, especially when it relates to financial matters.
We would like the opportunity to review your case and understand the circumstances surrounding your deposit return. Deposit matters are assessed individually and may depend on factors such as the check-out process, room condition, outstanding balances, or any agreed deductions.
Please contact us at customersupport@londonist.co.uk with your booking details and previous correspondence, and our team will investigate this further and provide an update.
We appreciate you bringing this to our attention and hope to resolve the matter promptly.
Kind regards,
Londonist DMC
Antwoord van Londonist DMC
Dear Alyssa,
Thank you for sharing your feedback with us. We understand how important it is to have access to your documents, and we apologize for any confusion this situation has caused you.
If you’re having trouble locating your documents, we encourage you to reach out to our customer support team at customersupport@londonist.co.uk. Please include your booking reference, and we will assist you promptly in resolving this matter.
We appreciate your patience and understanding, and we’re here to support you throughout your journey with us.
No answer in case of dispute
Contrary to their stated responses to every negative review, claiming they will address your case, this company does not reply to any emails, whether from support, the legal department, or the reservations department.
12 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Dear Resident,
Thank you for sharing your feedback.
We are sorry to hear that you have not received the level of communication you expected and understand how frustrating it can be when you are awaiting a response regarding a concern.
We take all resident queries seriously, including those relating to support, reservations, and formal matters. We would like the opportunity to review your case and understand what may have happened with your previous correspondence.
Please contact us at customersupport@londonist.co.uk with your booking details and any previous email references, and our team will look into this as a priority.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve the matter.
Kind regards,
Londonist DMC
Quick and quality communication
Quick and quality communication, professionalism. Was assisted by Mohammad.
15 juni 2026
Antwoord van Londonist DMC
Dear Resident,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that you had a positive experience and that our team was able to assist you. We will make sure your appreciation is passed on to Mohammad.
Providing quick, professional, and helpful support to our residents is something we value, and we are pleased to know this was reflected in your experience.
Thank you again for your feedback.
Kind regards,
Londonist DMC
Poor after care
The process is ok but the after service is poor. My son is in student accomodation and paid for kitchen appliances (kettle, pans, plates etc) but none have arrived for 48 hours. The responses are all AI and no one cares once they have the money off you.
So it’s a good way of finding accomodation which is pretty decent but beware if there are any problems. Once they have your money they seem not to care..no one has called, it’s all AI on WhatsApp
14 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Dear Resident,
Thank you for taking the time to share your feedback.
We are sorry to hear about the delay in receiving the kitchen pack and the frustration this has caused your son. We understand that having these essential items available from the start is important, especially when settling into a new accommodation.
We would like to apologise that your experience following check-in has not met expectations. While our digital communication channels are designed to help residents receive quick support, we understand the importance of personal assistance and ensuring that issues are followed through to resolution.
We have shared your feedback with the relevant team to review the delay and improve the process going forward. We would also appreciate the opportunity to look into your son’s case directly and ensure the outstanding items are addressed.
Please contact at customersupport@londonist.co.uk with your son’s details so we can investigate and assist further.
Kind regards,
Londonist DMC
Room for Improvement
The staff members are friendly, but I am currently staying in my first accommodation, which is a university residence. When I moved in, my room had not been properly cleaned. There were used towels, dirty bed sheets, and a stained duvet cover. In addition, the bathroom, especially the toilet, was not cleaned properly.
We also have a shared kitchen, but there are items left behind by previous tenants that have still not been removed or cleaned. The corridors are not kept clean either, and there seems to be a lack of proper maintenance and organization in the common areas.
My current accommodation is at iQ Sterling Court on Lakeside Way.
12 juni 2026
Antwoord van Londonist DMC
Dear Resident,
Thank you for taking the time to share your feedback.
We are sorry to hear that your arrival experience did not meet the standard we aim to provide. We understand how important it is for residents to move into a clean and comfortable environment, especially when starting their university journey.
The concerns you have raised regarding the cleanliness of your room, bathroom, shared kitchen, and communal areas are disappointing to hear. These are not the standards we expect for our residents, and we have shared your feedback with the relevant teams to review and address the points raised.
We appreciate your kind comments regarding our staff members, and we will ensure your feedback is passed on to them. Our team is committed to supporting residents and improving the overall living experience.
We would like the opportunity to look into this further and resolve any outstanding issues. Please contact our reception or management team directly so we can assist you as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Londonist DMC
I had terrible experience
I had terrible experience, I have notified your representative so many times that I will be arriving early on Friday as my flight in the morning, and she confirmed that all will be ready upon arrival, unfortunately I arrived around 10:00 am after 9 hours flight and when I arrived my room was not ready and I had to wait for 2 hours unitl the guy cleaned the room, even after cleaning it was full of dust, smells bad and not really ready, the room was also facing the railway track, so the noise way unbeatable, I could not study , do any meetings or sleep, so I was spending most of my time outside to do my university tasks, further more as the weather was so hot, I have to open the window which was also on the top of infrastructure work at the entrance which start early morning and finish late! I have zero rest and was all time tired.
I have called the cleaning team and was promised to have another complementary cleaning as a compensation for this, I left the room for 3 days as I was out of the town for a visit to my friend, I called the cleaning team and was assured that all will be ready upon arrival , and again nothing was done, unfortunately all what I heard was false promises,
I have raised all these issue and was informed that will be solved, and nothing was solved at all!!
The horrible thing that you ask me to pay the full amount in advance and you provide zero service. This is not my first time to book with you, I booked before in Lewisham area, but you have failed totally to provide any basic and adequate service.
5 juni 2026
Antwoord van Londonist DMC
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience regarding the cancellation and refund process.
We understand that delays in receiving updates or payments can be frustrating, and we apologise for any inconvenience caused. Refund requests are subject to review and processing in accordance with the applicable booking terms, accommodation provider requirements, and payment procedures, which can sometimes result in longer processing times than anticipated.
We also recognise that communication throughout this process is important, and we regret if you felt insufficiently informed regarding the status of your refund.
As we are unable to discuss individual booking details publicly, we kindly ask that you contact our Customer Support team at customersupport@londonist.co.uk with your booking reference so that we can review your case and provide a detailed update on the status of your refund.
We appreciate your feedback and the opportunity to investigate this matter further.
Kind regards,
Londonist Team
£6000 refund NOT issued
I would NOT recommend this accommodation if you ever need to deal with their refund process.
I booked a bronze studio for summer stay for £6000+ in total.
I submitted my cancellation request well in advance in early April for a booking due to start at the end of May. I NEVER checked into or occupied the room.
The accommodation team acknowledged my refund request, but it took over a month to receive any meaningful update. I was later informed that my refund would be processed on 29 May.
However, after the promised date passed, I received neither the refund nor any further communication. I had to repeatedly follow up myself to ask for updates on the status of the payment.
Overall, the communication and refund process has been significantly disappointing.
5 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
We are sorry to hear that you are dissatisfied with the refund process and appreciate you taking the time to share your feedback.
We understand how important timely communication and payment updates are, particularly when a significant amount is involved. We sincerely apologise for any frustration caused by the delays and the lack of communication you experienced.
Please note that refund requests are subject to review and processing in accordance with the applicable booking terms and accommodation provider procedures. While we appreciate that you did not occupy the room, cancellation and refund requests must still be processed through the appropriate channels before payment can be released.
We regret if the updates provided did not meet your expectations and understand your concerns regarding the timeframe involved.
As we are unable to discuss individual booking details publicly, we kindly ask that you contact our Customer Support team at customersupport@londonist.co.uk with your booking reference if you have not already done so. We will be happy to review the status of your refund and provide you with an update.
Thank you for your patience and feedback.
Kind regards,
Londonist Team
They do not return the deposit
I lived there for three months. It’s been two months since I moved out, and even though I’ve sent several emails asking for my security deposit back, they haven’t refunded it, nor have they responded to my emails.
Besides, the room was very dirty when we arrived. I spent three days cleaning it, and we left the room in much better condition than we found it.
________________________________________________________
Three months later, and we are still waiting for the refund, they do not answer our emails, whatsapps. We are thinking about take some legal actions.
4 januari 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
We are sorry to hear about your experience and understand your concerns regarding both the condition of the room upon arrival and the status of your deposit.
We sincerely apologise if the cleanliness of the accommodation did not meet your expectations at check-in. We appreciate you bringing this to our attention and are disappointed to hear that you felt the room was not presented to an acceptable standard.
With regards to your deposit, please note that deposit returns are subject to the accommodation provider's checkout procedures, final inspections, and account reviews. Once eligibility for a refund has been confirmed, processing times may vary depending on the provider and payment method.
We are also sorry to hear that you feel your emails have not been responded to. This is not the level of service we strive to provide. As we are unable to discuss account-specific details publicly, we kindly ask that you contact our Customer Support team at customersupport@londonist.co.uk with your booking reference and full name so that we can investigate the matter and provide you with an update.
We appreciate your feedback and the opportunity to review your case further.
Kind regards,
Londonist Team
Londonist DMC
Naz from Londonist DMC found me the best accommodation based on my budget and location. She also guided me through the booking process, ready to answer any questions I had.
Overall, a great experience.
4 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Thank you for your wonderful feedback!
We are delighted to hear that Naz was able to help you find accommodation that suited both your budget and preferred location. Providing personalised guidance and making the booking process as smooth as possible is something we take great pride in.
It's fantastic to know that Naz was available to answer your questions and support you throughout your accommodation search.
We truly appreciate your kind words and are pleased that you had a great experience with Londonist DMC. We will be sure to share your feedback with Naz and the wider team.
Kind regards,
Londonist Team
Firstly booking with Londonist is easy…
Firstly booking with Londonist is easy and anyone is pretty capable to do so but as soon as you’re booked in and are in your accommodation, they never respond to emails, if you call them you get given several different numbers and no one is very helpful. I arrived to a disgusting room that had a smell which lingered, the room was disgusting and i was very upset with the experience and how i was treated. The floor in my room was actual the cause of the smell which they ripped up after a 5 days. Only due to the student vita receptionist helping me through this. Never book with londonist, the refund is the most difficult process and they dotn even tell you that you have to request it. Honestly the worst experience i have ever had.
28 februari 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
We are sorry to hear that your experience did not meet your expectations and regret the frustration this situation has caused.
We understand how disappointing it must have been to arrive and find your room in a condition that you considered unacceptable. We appreciate you bringing these concerns to our attention, and we are pleased that the issue was ultimately identified and resolved by the accommodation team.
We also apologise if you found our communication processes unclear or if you experienced difficulties obtaining assistance. Providing timely support to our students is extremely important to us, and your feedback will be reviewed internally to help us improve our service.
We recognise the importance of ensuring residents are clearly informed of the process and requirements, and we will take your comments into consideration as we continue to improve our communications.
We value all feedback, as it helps us identify areas where we can do better. Should you wish to discuss your experience further, we would welcome the opportunity to review your case directly.
Kind regards,
Londonist Team
Conveniently located but needs better cleaning
The place was conveniently located and was within walking distance to most amenities. My room was nice, and I liked having my own bathroom. However there was no orientation on what was expected of me during my stay. I had to figure some things out by myself. Secondly, the hallway where my room was located was very dirty and never cleaned for the entire 21 days I stayed there. The place also had a weird smell. The shared kitchen was dirty and had items that were not supposed to be found in a kitchen. And it was constantly smelling too
16 mei 2026
Antwoord van Londonist DMC
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you found the location convenient and enjoyed having a private bathroom within your room. However, we are sorry to learn that certain aspects of your stay did not meet your expectations.
We sincerely apologise for the cleanliness concerns you experienced in the hallway and shared kitchen areas, as well as the unpleasant odour reported during your stay. This is not the standard we aim to provide to our residents, and your comments have been shared with the relevant teams for review and improvement.
We also appreciate your feedback regarding the lack of orientation and guidance upon arrival. We understand how important clear communication is, particularly for residents staying for the first time, and we will look into how we can improve the check-in experience and provide clearer information moving forward.
Thank you once again for your feedback, as it helps us identify areas where we can improve our services and resident experience.
Kind regards,
Londonist
Antwoord van Londonist DMC
Thank you so much for your kind words and positive feedback!
We are delighted to hear that Derin provided you with such a great experience. We will be sure to pass your comments on to him — he will be very pleased to hear your appreciation.
At Londonist, we always strive to provide the best possible support to our students and residents, and it is wonderful to know that Derin was able to assist you so well.
Thank you again for choosing Londonist, and we wish you all the best with your stay and studies!
Londonist Team
I was very well assisted by Thakur
I was very well assisted by Thakur. My questions were always answered quickly and clearly, and the communication was smooth and efficient.
19 mei 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Thank you for your kind feedback!
We are delighted to hear that Thakur provided you with excellent support throughout your experience. It is wonderful to know that your questions were answered quickly and clearly, and that the communication was smooth and efficient.
At Londonist, we always strive to provide responsive and professional service, and your comments are greatly appreciated. We will be sure to share your feedback with Thakur and the wider team.
Thank you again for choosing Londonist!
Londonist Team
Deposit delayed for FIVE MONTHS
I’m writing this as a warning to future students considering this agency: avoid them at all costs. They are by far the worst agency I have ever dealt with.
I have been waiting FIVE MONTHS for the return of my deposit. All they do is postpone the payment date over and over again while telling me I’m supposedly on some “urgent list.” Nothing ever changes.
I am a STUDENT, and you have absolutely no shame keeping my money hostage. I repeatedly explained that I urgently need this money, yet I’m told that the finance team still needs “manager approval.” What kind of ridiculous excuse is that?
At this point, I literally have to beg just to receive MY own money back. I also noticed many other reviews describing the exact same situation: vague excuses, endless delays, and never a clear payment date.
I have already warned them multiple times that if I do not receive my refund immediately, I will take legal action. We live in a state governed by the rule of law, and this behavior is completely unacceptable !!!!!
15 mei 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Hi,
Thank you for sharing your feedback, and we sincerely apologise for the frustration caused by the delay in processing your deposit refund.
Please be assured that your refund request has been added to our urgent processing list and is currently being reviewed with the finance team. We understand the importance of this matter and appreciate your patience while the final approval process is being completed.
We understand how concerning delays can be, particularly for students, and we are actively working to have this resolved as soon as possible.
Thank you again for your patience and understanding.
Londonist Customer Support
I would like to sincerely thank Naz for…
I would like to sincerely thank Naz for all the support she has provided as my agent over the past year. From the very beginning, she has been incredibly patient, professional, and genuinely committed to helping me find accommodation in London. Her dedication and calm approach made a stressful process feel smooth and manageable.
What really stands out about Naz is her patience and attention to detail. She never rushed anything and always took the time to explain options clearly and guide me in the right direction. It’s rare to find someone so consistent, reliable, and supportive in this field.
Thanks to her help, I was able to secure a place that met my needs without unnecessary stress or confusion. I have already recommended her to several of my friends, and they have also had very positive experiences and were satisfied with her service.
Honestly, she goes far beyond what you would expect from an agent. Her professionalism and attitude deserve a much higher recognition. I truly appreciate everything she has done, and I highly recommend her to anyone looking for accommodation support in London.
15 mei 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Thank you so much for taking the time to share such thoughtful and detailed feedback about your experience with Naz.
We are truly delighted to hear how supported you felt throughout your accommodation journey. Finding accommodation in London can often be stressful, so it is wonderful to know that Naz’s patience, professionalism, and dedication helped make the process smooth and manageable for you.
Your comments regarding her attention to detail, clear communication, and consistent support are greatly appreciated. At Londonist, we strive to provide exactly this level of care and service to all our students and residents, and it is fantastic to see Naz being recognised for going above and beyond.
We are also incredibly grateful for your recommendations to your friends and very pleased to hear they have also had positive experiences.
Your kind words will certainly be shared with Naz and the wider team, as recognition like this means a great deal to us all.
Thank you once again for your trust and recommendation. We wish you all the very best in your time in London.
Kind regards,
Londonist Team
Avoid Londonist — poor communication and unresolved tenancy issue
I had an extremely stressful and unacceptable experience with Londonist, and I would strongly warn other students and tenants to be very careful before booking with them.
On the first day I moved in, the bathroom hygiene condition was shocking and completely unacceptable. I was told that the property had already been cleaned twice, but the actual condition was still very poor. For accommodation aimed at students and international tenants, this level of hygiene was simply not acceptable.
I contacted Londonist immediately and sent several emails within the first week asking to discuss ending the agreement and moving out because I did not feel comfortable or safe staying there. However, I received no proper response. I also tried calling their finance team and relevant staff multiple times, but the communication was extremely poor. Instead of helping me resolve the issue, they appeared to ignore and avoid the problem.
Because there was no clear response or solution from Londonist, I had to move out and find temporary accommodation elsewhere at my own cost. This caused me a lot of stress, inconvenience, and additional financial pressure.
What made the experience even worse was what happened afterwards. Several months later, instead of properly addressing my complaint or the poor condition of the property, I received further pressure from their finance team. I also received a phone call that I found intimidating and threatening, saying they would take legal action against me. After months of poor communication and no proper resolution, this felt extremely unfair and distressing.
In my opinion, Londonist’s handling of this situation was unacceptable from beginning to end: poor hygiene, poor complaint handling, lack of communication, avoidance of responsibility, and then aggressive payment pressure afterwards.
Based on my experience, I would not recommend Londonist, especially to international students who may not be familiar with the UK rental system. Please be very careful before signing anything or making any payment to them.
13 september 2025
Review zonder uitnodiging
Antwoord van Londonist DMC
We are sorry to read about your experience and regret that you feel dissatisfied with the service provided.
At Londonist, we take all customer concerns seriously, particularly those relating to cleanliness, communication, and resident wellbeing. We understand that moving into accommodation, especially as an international student, can be a stressful experience, and we always aim to support residents throughout the process.
With regards to the concerns raised about the condition of the property, we understand that the accommodation team attended and arranged additional cleaning following your report. We appreciate that despite these efforts, you remained unhappy with the condition of the room.
We would also like to clarify that tenancy and licence agreements remain legally binding once entered into, and any requests for early termination are reviewed in accordance with the agreed contractual terms and the policies of the accommodation provider. Our teams aim to communicate these processes clearly and fairly at all times.
We are sorry if any communication from our teams caused distress or frustration. It is never our intention for residents to feel unsupported, and we continuously review our processes to improve response times and customer experience.
As this matter involves specific contractual and account-related details, we would encourage you to continue corresponding directly with our customer support and finance teams so that the matter can be reviewed appropriately and resolved through the correct channels.
We appreciate your feedback and wish you the best moving forward.
Kind regards,
Londonist Team
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