I have booked 2 times with londonist now and I can say that I am really pleased with the communication with Khawaja, who happened to help me both times. He is incredible, very patient and always tr... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The response & support from your team member- Mohammad was amazing. Super responsive & willing to help with everything. Thanks to him, I could take a quick decision. Then, why not 5 stars?? - The... Toon meer
Bedrijf heeft geantwoord
Ben şu an bu yorumumu Ratep için yapıyorum. Dün gece sitede kendime konaklama ararken çok zorlandım. Yarıda bırakıp çıktım. Sabah kendisinin bana mesaj attığını gördüm. Kendisi bana çok hızlı dönüş ya... Toon meer
Bedrijf heeft geantwoord
Altho we didnt ultimately rent a space thru The LONDONIST DMC, I'd like to give a big shout out to their agent Derin. During our search process he was amazingly helpful and patient. He was in contact... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Londonist DMC is dedicated to providing students with a comfortable and supportive environment in London. We offer a diverse range of accommodations and student services to meet every unique need. Our premium residences are spread across 30 prime locations in London, providing easy access to major universities and neighbourhoods. From flexible contracts ranging from 2 to 52 weeks to personalised payment options, we aim to simplify the experience for students at every stage. With no UK guarantor required, Londonist DMC ensures students can focus on their studies without unnecessary financial burdens. The Londonist residences offer a variety of fantastic facilities within the premises, such as gyms, cinemas, computer labs, and social and study spaces. All bills are inclusive, and the residents have a 24/7 security and maintenance team on site. We also offer additional services to support our students, including airport transfers, insurance, kitchen sets, and bathroom packs. We are passionate about delivering a five-star service by making students feel at home away from home. It is achieved with the help of an inspired team, innovative technology, and intentional partnerships. To further meet student needs, we've developed an innovative student portal application that enables students to discover promotions, purchase additional services, view outstanding rental balances, and make payments with ease using just a few clicks. In 2025, Londonist DMC was proud to receive the King’s Award for Enterprise in International Trade and be named ‘Agency of the Year’ at the RESI Awards, a testament to our commitment to excellence and innovation in student living. Londonist DMC takes pride in supporting student well-being, academic success, and personal growth. Visit us to find the perfect place to start your London adventureyour home away from home awaits!
Award-Winning Service
Geschreven door het bedrijf
- King's Award for Enterprise 2025
- Receiving the King's Award for Enterprise reflects our commitment to excellence, innovation and exceptional support for international students choosing London as their study destination.
Verified Properties
Award-winning accommodation, personally verified
Every Londonist property is personally inspected and verified by our team, and proudly recognised with the British Youth Travel Awards for Best Student Accommodation. What you see is exactly what you get.
Contactgegevens
5 Great James Street, Holborn, London UK, WC1N 3DB, London, Verenigd Koninkrijk
- 02072871912
- book@londonist.co.uk
- londonist.co.uk
Live Like a Londoner!
3,7
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I strongly advise anyone considering…
I strongly advise anyone considering staying here to think twice /Je déconseille fortement cet établissement
It has now been 3 months since I checked out, and I am still waiting for the refund of my security deposit. I have sent more than 15 messages to their team, and each time I receive the same promises without any actual refund.
Two weeks ago, they told me the refund had been processed. Then, on 10 July, they told me exactly the same thing again. Yet I still have not received a single penny.
Keeping a customer’s security deposit for months without any valid explanation is completely unacceptable. At this point, it feels like they are simply keeping money that does not belong to them.
Money does not grow on trees. I worked hard to earn this money, and I should not have to spend months chasing a refund that should have been returned automatically after my stay.
I am now escalating this matter to the relevant authorities and consumer protection organizations. I hope this review helps other customers before they decide to book.
I would not recommend this residence based on my experience.
Cela fait maintenant 3 mois que j’ai quitté la résidence et j’attends toujours le remboursement de mon dépôt de garantie. J’ai envoyé plus de 15 messages au service client et, à chaque fois, on me répond que le remboursement va être effectué… sans qu’il ne soit jamais réalisé.
Il y a deux semaines, on m’a assuré que le virement allait être fait. Puis, le 10 juillet, on m’a de nouveau affirmé exactement la même chose. À ce jour, je n’ai toujours rien reçu.
Conserver le dépôt de garantie d’un client pendant des mois, sans aucune justification valable, est totalement inacceptable. J’ai l’impression qu’on retient volontairement un argent qui ne nous appartient pas.
L’argent ne tombe pas du ciel. J’ai travaillé pour le gagner et je ne devrais pas avoir à passer des mois à réclamer un remboursement qui aurait dû être effectué automatiquement à la fin de mon séjour.
Face à l’absence de solution, je vais signaler cette situation aux organismes compétents et partager mon expérience afin d’éviter que d’autres clients ne vivent la même chose.
Très mauvaise expérience. Je ne recommande pas cet établissement.
11 juli 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
We are sorry to hear that you have been disappointed with your experience, particularly regarding the delay in receiving your security deposit refund.
We understand how frustrating it is to wait longer than expected and appreciate the inconvenience this has caused. We also apologise if our communication has not met the standard you were entitled to expect.
Please be assured that we do not withhold customers' deposits intentionally. Refunds are processed in accordance with our procedures and, where applicable, those of our accommodation partners. We appreciate that, in your case, the process has taken longer than anticipated, and we are sorry for this.
We would like the opportunity to investigate your case and provide you with a clear update. If you could please contact us at operations@londonist.co.uk with your booking reference or the full name on the booking, we will review the status of your refund as a priority and work towards resolving the matter as quickly as possible.
We value all customer feedback, as it helps us improve our service, and we hope we can resolve this matter for you promptly.
Londonist DMC
Room change declined
I’ve just moved a week ago and found out that in my room the fridge is extremely loud. It doesn’t let me sleep at night and I literally have to constantly turn it off (so I can’t store any groceries in my room either). I talked to maintenance on site and they said this problem requires moving to a different room because nothing else can be done. I’ve been calling and leaving messages and urgent requests to Londonist for a whole week, but to no avail. I’m utterly exhausted, disappointed and sleep deprived.
11 juli 2026
Antwoord van Londonist DMC
Hi Maria ,
Thank you for sharing your feedback, and we're very sorry to hear about your experience.
We understand how disruptive a noisy fridge can be, especially when it's affecting your sleep, and we sincerely apologize for the frustration this has caused. This is not the experience we want our residents to have.
We regret that you were unable to reach us as quickly as expected and appreciate your patience. Your concerns are important to us, and we'd like the opportunity to look into your case and help find a resolution as soon as possible.
One of our team members will be contacting you shortly to discuss your case in detail and work with both you and the accommodation provider to find the best possible solution.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Super response & helpful team…
The response & support from your team member- Mohammad was amazing. Super responsive & willing to help with everything. Thanks to him, I could take a quick decision.
Then, why not 5 stars?? - The one star loss is not due to Mohammad. Its due to the business inability to accommodate my request for shorter duration (needed just 15 days less than the current 115 days, which is a pure waste of funds for me). Wish the business could see the student side as well.
Best wishes.
9 juli 2026
Antwoord van Londonist DMC
Dear ,
Thank you so much for your kind words! We're thrilled to hear that you found our team to be excellent, professional, and helpful. Your recommendation means a lot to us, as we strive to provide the best experience for all our students.
Kind regards,
Londonist Team
Attention pas de remboursement du dépôt de garantie
Ma fille a passé 3 mois dans la résidence Paddington City View tout s’est très bien passé, la résidence est particulièrement bien placée et se trouvait à 10 minutes de son école. Depuis son retour nous réclamons la restitution du dépôt de garantie, nous avons laissé l’appartement impeccable. Au début on nous a dit que le délai était de 4 à 6 semaines, cela fait maintenant 3 mois. Nous envoyons des messages chaque jour, une seule fois nous avons eu le retour d’une personne qui nous a dit qu’il procédait au virement le lendemain mais ce n’était pas vrai. Malgré nos messages quotidiens nous n’avons aucun retour ni aucun remboursement. Ma fille n’est pas la seule dans ce cas donc on peut dire que ce sont des voleurs et qu’ils font exprès de ne pas rendre le dépôt de garantie.
3 januari 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Bonjour,
Nous sommes désolés d'apprendre que votre expérience concernant la restitution du dépôt de garantie n'a pas été à la hauteur de vos attentes.
Nous sommes toutefois ravis de savoir que le séjour de votre fille à la résidence Paddington City View s'est bien déroulé et qu'elle a apprécié son logement pendant les trois mois de son séjour.
Nous comprenons parfaitement votre frustration face au délai de remboursement et nous nous excusons sincèrement pour le manque de communication que vous avez rencontré. Ce n'est pas le niveau de service que nous souhaitons offrir à nos clients.
Nous prenons votre situation très au sérieux et souhaitons la résoudre dans les meilleurs délais. Nous vous invitons à nous contacter directement à operations@londonist.co.uk en indiquant le nom de votre fille ou sa référence de réservation afin que nous puissions vérifier l'état du remboursement avec notre équipe financière et vous apporter une mise à jour dans les plus brefs délais.
Nous vous remercions pour votre patience et espérons pouvoir résoudre cette situation rapidement.
LONDONIST DMC
I expect you to process refunds with…
I expect you to process refunds with the same speed and efficiency you show when taking customers’ payments. It has already been several days since my deposit refund was supposedly issued, yet I still have not received my money.
This is a simple refund, and somehow you have still failed to complete it. It took your company nearly a month just to figure out the refund process itself, which is completely unacceptable.
What is even worse is your complete lack of communication. I have contacted you multiple times, and not a single person has had the professionalism or decency to respond. Ignoring customers while holding their money is unacceptable.
Your service is disgraceful, and your company has demonstrated an astonishing level of incompetence and disrespect toward its customers.
I will pursue every available course of action regarding this matter. I will also make sure to publicly document and share the fact that my repeated emails have been completely ignored, along with the unacceptable way you have handled this entire situation.
This experience has been nothing short of appalling, and I expect my refund to be completed immediately.
30 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
We are sorry to hear that you have been disappointed with your experience.
We understand how frustrating it must be to wait for a deposit refund, particularly when you feel that communication has not met your expectations. We sincerely apologise for any inconvenience caused.
Please note that once a refund has been processed, the time it takes for the funds to reach your account can vary depending on your bank or payment provider. That said, we appreciate that you have been waiting longer than expected, and we are actively looking into your case to ensure it is resolved as quickly as possible.
We take all customer feedback seriously and are committed to improving both our communication and our service. If you haven't already done so, please contact us directly with your booking reference at operations@londonist.co.uk, and we will prioritise reviewing your refund status and provide you with an update.
We appreciate your patience and hope to resolve this matter for you as soon as possible.
LONDONIST DMC
Very Responsive
Vaishnavi is very response to any questions or enquiries that we have. We appreciate her constant help to find a solution, alongside the rest of the team.
25 juni 2026
Antwoord van Londonist DMC
Dear Bayswater,
Thank you so much for your kind words! We are thrilled to hear that Vaishnavi and the rest of our team were able to assist you promptly and effectively. Providing responsive and supportive service is at the heart of what we do, and it’s wonderful to know that we hit the mark.
We truly appreciate your recognition of our efforts!
Kind regards,
Londonist Team
Antwoord van Londonist DMC
Dear Hollie,
Thank you so much for your kind words! We're thrilled to hear that you found our team to be excellent, professional, and helpful. Your recommendation means a lot to us, as we strive to provide the best experience for all our students.
Kind regards,
Londonist Team
Antwoord van Londonist DMC
Dear Safa,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our booking process and that our staff made a great impression on you. Our team works hard to ensure that everything runs smoothly for our students, and it's rewarding to know that you appreciated their efforts.
We're also glad that you found our location to your liking. Being situated in prime areas of London is one of the many benefits we aim to provide for our residents.
Kind regards,
Londonist Team
Antwoord van Londonist DMC
Dear Salih,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our staff and enjoyed the location of your accommodation. Our team works hard to provide excellent service, and it’s rewarding to know that it made a difference for you.
We hope you continue to have a fantastic time in London. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Londonist Team
organization
organization, people have good experience and knowledge, opportunity for 1-1 meetings.
6 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Dear Salih,
Thank you so much for your wonderful review! We are thrilled to hear that you appreciated our organization and the expertise of our team. It's great to know that the opportunity for 1-1 meetings made a positive impact on your experience.
We strive to provide top-notch support for all our students, and your kind words affirm our commitment to excellence. We wish you all the best in your studies and hope to see you again soon!
Kind regards,
Londonist Team
Great Communication
I haven't stayed in London yet, but so far, I am very pleased with my communication with Londonist; the documents and systems they provided me cleared up all my questions. Honestly, they are extremely helpful and patient.
22 juni 2026
Antwoord van Londonist DMC
Dear IBRAHIM,
Thank you so much for your wonderful review! We are delighted to hear that you have had a positive experience with our communication and that our documents and systems have helped clarify your questions. Our team strives to be as helpful and patient as possible, and it's great to know that this has made a difference for you.
We look forward to welcoming you to London soon and hope your stay with us will be just as satisfying. If you have any further questions or need assistance, please don’t hesitate to reach out.
Wishing you all the best in your studies!
Kind regards,
Londonist Team
Nezih bir otelde/salonda birebir…
Nezih bir otelde/salonda birebir bilgilendirildik ve kızımın başvurusuna uygun bir çözüm sunuldu.
22 juni 2026
Antwoord van Londonist DMC
Dear Süleyman,
Thank you so much for your wonderful review! We are thrilled to hear that you and your daughter received detailed information and suitable solutions during your visit. Our team strives to provide a welcoming and supportive environment for all our students and their families.
We appreciate your kind words and hope to see you both again in the future. Wishing your daughter all the best in her studies!
Kind regards,
Londonist Team
Everything was good
Everything was good. The staff working here are fantastic, the place is good and clean and my room is beautiful. However it is very hot on the top floor and need air conditioning! I would like to change my room temperature. But I must compliment the staff again for doing a great job and being helpful
20 juni 2026
Antwoord van Londonist DMC
Dear Zuan,
Thank you so much for your kind words! We’re thrilled to hear that you found our staff to be fantastic and that you’re enjoying your beautiful room in our clean and well-maintained residence.
We appreciate your feedback regarding the temperature on the top floor, and we understand how important a comfortable living environment is for our residents. We will certainly take your suggestion about air conditioning into consideration as we strive to improve our facilities.
Wishing you all the best in your studies, and we hope to welcome you back again soon!
Kind regards,
Londonist Team
I had a great experience staying at…
I had a great experience staying at Kings Cross during my time in London. The accommodation was comfortable, clean, and conveniently located with excellent facilities. I would also like to thank Londonist for their outstanding support throughout the entire process. Their team was very responsive, helpful, and professional, making everything smooth and stress-free from start to finish. I highly recommend both Kings Cross and Londonist to any student looking for accommodation in London.
22 juni 2026
Antwoord van Londonist DMC
Dear Ayyüce,
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience staying at Kings Cross and that you found the accommodation comfortable, clean, and conveniently located. It's fantastic to know that our team's support made your stay smooth and stress-free.
Your recommendation means a lot to us, and we’re glad that our facilities and services met your expectations. We wish you all the best in your studies and look forward to welcoming you back in the future!
Kind regards,
Londonist Team
Be very careful they steal the deposits. They never refund it.
They do not refund the deposit. After months of emailing and complaining and calling I still have not received the deposit. It seems I am not the only one, I can see many people in Truspilot have the same issue. They steal the deposits. When they receive a bad opinion in Trustpilot they reply pretending they are really taking care of the customer asking you to email them, it is all BS they do not reply to the emails. When you call them, they pass the call from one person to another saying they will connect you to the right person until the call is disconnected. What they do is stealing. Here they go again, their reply is the same BS as usual, after they told me the deposit will be done, they have been fooling me for months.
21 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Dear Resident,
Thank you for sharing your feedback.
We are sorry to hear about your experience regarding your deposit and the frustration this has caused. We understand how important timely and clear communication is, especially when it relates to financial matters.
We would like the opportunity to review your case and understand the circumstances surrounding your deposit return. Deposit matters are assessed individually and may depend on factors such as the check-out process, room condition, outstanding balances, or any agreed deductions.
Please contact us at customersupport@londonist.co.uk with your booking details and previous correspondence, and our team will investigate this further and provide an update.
We appreciate you bringing this to our attention and hope to resolve the matter promptly.
Kind regards,
Londonist DMC
Antwoord van Londonist DMC
Dear Alyssa,
Thank you for sharing your feedback with us. We understand how important it is to have access to your documents, and we apologize for any confusion this situation has caused you.
If you’re having trouble locating your documents, we encourage you to reach out to our customer support team at customersupport@londonist.co.uk. Please include your booking reference, and we will assist you promptly in resolving this matter.
We appreciate your patience and understanding, and we’re here to support you throughout your journey with us.
No answer in case of dispute
Contrary to their stated responses to every negative review, claiming they will address your case, this company does not reply to any emails, whether from support, the legal department, or the reservations department.
12 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Dear Resident,
Thank you for sharing your feedback.
We are sorry to hear that you have not received the level of communication you expected and understand how frustrating it can be when you are awaiting a response regarding a concern.
We take all resident queries seriously, including those relating to support, reservations, and formal matters. We would like the opportunity to review your case and understand what may have happened with your previous correspondence.
Please contact us at customersupport@londonist.co.uk with your booking details and any previous email references, and our team will look into this as a priority.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve the matter.
Kind regards,
Londonist DMC
Quick and quality communication
Quick and quality communication, professionalism. Was assisted by Mohammad.
15 juni 2026
Antwoord van Londonist DMC
Dear Resident,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that you had a positive experience and that our team was able to assist you. We will make sure your appreciation is passed on to Mohammad.
Providing quick, professional, and helpful support to our residents is something we value, and we are pleased to know this was reflected in your experience.
Thank you again for your feedback.
Kind regards,
Londonist DMC
Poor after care
The process is ok but the after service is poor. My son is in student accomodation and paid for kitchen appliances (kettle, pans, plates etc) but none have arrived for 48 hours. The responses are all AI and no one cares once they have the money off you.
So it’s a good way of finding accomodation which is pretty decent but beware if there are any problems. Once they have your money they seem not to care..no one has called, it’s all AI on WhatsApp
14 juni 2026
Review zonder uitnodiging
Antwoord van Londonist DMC
Dear Resident,
Thank you for taking the time to share your feedback.
We are sorry to hear about the delay in receiving the kitchen pack and the frustration this has caused your son. We understand that having these essential items available from the start is important, especially when settling into a new accommodation.
We would like to apologise that your experience following check-in has not met expectations. While our digital communication channels are designed to help residents receive quick support, we understand the importance of personal assistance and ensuring that issues are followed through to resolution.
We have shared your feedback with the relevant team to review the delay and improve the process going forward. We would also appreciate the opportunity to look into your son’s case directly and ensure the outstanding items are addressed.
Please contact at customersupport@londonist.co.uk with your son’s details so we can investigate and assist further.
Kind regards,
Londonist DMC
Room for Improvement
The staff members are friendly, but I am currently staying in my first accommodation, which is a university residence. When I moved in, my room had not been properly cleaned. There were used towels, dirty bed sheets, and a stained duvet cover. In addition, the bathroom, especially the toilet, was not cleaned properly.
We also have a shared kitchen, but there are items left behind by previous tenants that have still not been removed or cleaned. The corridors are not kept clean either, and there seems to be a lack of proper maintenance and organization in the common areas.
My current accommodation is at iQ Sterling Court on Lakeside Way.
12 juni 2026
Antwoord van Londonist DMC
Dear Resident,
Thank you for taking the time to share your feedback.
We are sorry to hear that your arrival experience did not meet the standard we aim to provide. We understand how important it is for residents to move into a clean and comfortable environment, especially when starting their university journey.
The concerns you have raised regarding the cleanliness of your room, bathroom, shared kitchen, and communal areas are disappointing to hear. These are not the standards we expect for our residents, and we have shared your feedback with the relevant teams to review and address the points raised.
We appreciate your kind comments regarding our staff members, and we will ensure your feedback is passed on to them. Our team is committed to supporting residents and improving the overall living experience.
We would like the opportunity to look into this further and resolve any outstanding issues. Please contact our reception or management team directly so we can assist you as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Londonist DMC
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.