London Loves Beauty Reviews 

219
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 5 van de 5 sterren

I was initially put off by some reviews on here but after I had a call with Craig I was immediately put at ease, my order arrived in perfect condition and on time! Thank you for going the extra mile w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Placed an order, however I never received the items! When I contacted their so called customer service by chat an email .There isn't a phone number listed on their website. Their response I received... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Don't go through the pain of dealing with this business. ISSUE 1: My product arrived OPENED and UNSEALED, it had smeared through the package & had what looked like lots of short black hairs stuck o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Awful! Avoid at all costs! Firstly they don’t actually have stock or anything and take ages sourcing it in the states and sending it on. You’ll be waiting at least two weeks for your order. Se... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetische producten leverancier

Geschreven door het bedrijf

Welcome to London Loves Beauty Thank you for visiting our Trustpilot page. For over 10 years, London Loves Beauty has been helping customers across the UK and beyond get their hands on the latest, hardest-to-find beauty, fragrance, bath and body, and lifestyle products from around the world. Having served millions of customers and shipped countless orders, we're proud to be one of the UK's leading personal shopping services for exclusive and imported products. Our Business Model: Unlike a traditional retailer, many of our products are sourced through our personal shopping and buy-to-order service. This means we purchase items directly from our trusted suppliers and retail partners, particularly in the USA, after orders are placed. This allows us to offer products that may not otherwise be available in the UK. Because of this sourcing model: Some items have longer delivery times than standard UK retail. Product availability can occasionally change before stock is secured. These terms are clearly outlined throughout our website, on product pages, during checkout, and in our order confirmations. Our goal is to provide access to exciting products that our customers love while being transparent about how our service works. Our Commitment to Customer Service: We're a small, dedicated team passionate about delivering an excellent customer experience. If something doesn't go to plan, we work hard to put it right, whether that's providing updates, sourcing alternatives, or issuing refunds where appropriate. We encourage anyone reading our reviews to also read our responses. Trustpilot reviews often represent a small fraction of the many thousands of orders we process, and our replies frequently provide additional context, explain what happened behind the scenes, and outline the steps taken to resolve any issues. We believe transparency is important and are committed to addressing all genuine customer concerns openly and professionally. Trusted by Customers and Industry Professionals: Over the years, we've been privileged to supply products to leading publications including Vogue, The Sunday Times Magazine, and Grazia, as well as celebrities, major film studios, and television productions including the BBC, ITV, and Netflix. We were also proud to be the official makeup supplier for Netflix's After Life. Shop with Confidence We offer: Genuine, brand-new products. No customs charges for our customers, including those in the EU. Secure payment options include Visa, Mastercard, American Express, PayPal, Klarna, and Clearpay. Whether you've had a fantastic experience or feel we could have done better, we genuinely value your feedback. Every review helps us improve, and we're grateful to everyone who takes the time to share their experience. Thank you for choosing London Loves Beauty and for supporting our small business.


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

219 reviews

5 sterren
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3 sterren
2 sterren
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Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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2,3

Alle reviews

(219)

26 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I'm a repeat customer for a reason :)

I've bought from these guys a few times now & I can't praise them enough! A good range of products from high end brands, & a different ways to pay which can make things more manageable. Ive bought stuff for myself, & gifts for friends & never been disappointed. It is definitely worth getting on their mailing list & checking their sale section - there are some amazing bargains to be had! Good packaging, decent timed delivery & good comms from the team at each point of the sale/delivery :)

(order#6444256863)

8 augustus 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Robyn,

Thank you so much for these extremely kind words. We are a small team and we try our best at all times. Again thank you for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Great products

Great products , fast service!

1 augustus 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Great store, highly recommend!

Found London Loves Beauty by chance when looking for a product and am so happy that I did! They have a great selection of products and competitive prices. I was especially impressed by how quick the order came as they warned it might take a while so when it came in a few days I was pleasantly surprised. I also received a personalised thank you message with some treats - nice little touch and signals that they appreciate their customers!

1 augustus 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi Lisa,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.
We appreciate every single one of our customers and we feel truly honoured that you allow us to serve you.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

I found your website while i was…

I found your website while i was looking for Good Molecules and I haven’t looked back since! Literally love your website! Think I have put Cult beauty on the back burner since I stumbled upon your website! A loyal Customer for life now! Especially since you added Faded onto your website! ❤️

30 juli 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Little hidden gem!

Like another reviewer, I found London Loves Beauty by chance when I was looking for the Good Molecules Discolouration Serum. I purchased a couple of the GM products, all of which I am happy with. A lovely Customer Services Agent called Kira responded to my emails when I was being a bit indecisive about a product.
I will definitely order from LLB again.
Products were packaged well and delivered on time.

29 juli 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi Helen,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.
I shall pass on your kind words to Kira.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Fantastic

Fabulous website found by chance when looking for a certain brand ordered some goodies and received the next day brilliant

27 juli 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi Maxine,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Fast and wonderful experience

I ordered the Good Molecules correcting serum on London Loves Beauty because I could not find it anywhere else in the UK. I had a wonderful experience! Fast shipping and delivery. The product arrived in perfect condition.I'll be placing another order soon! Definitely recommending!

27 juli 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Gisele,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

JLo Beauty Glow 4 piece kit…

I ordered JLo Beauty Glow 4 piece kit which was I think more expensive than what it’s sold for in the US however, I love the products, they really work and I want to buy more.

26 juli 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi,

Thank you for the question, please email us at contact@londonlovesbeauty.com for a more detailed answer as this is not really the place for us to offer customer service-related questions but yes US prices do not include 20% VAT for starters.

Beoordeeld met 1 van de 5 sterren

15 days later and still no sign of order...

Over a month ago I ordered a product from LLB. It arrived to my surprise the very next day! I was blown away with the service and was really happy as it was a daily product I used that I had run out off.
A month later I decided to re/order the product plus something extra (expecting it to arrive in a similar time frame). This was 15 days ago... and there is still no sign of my order. Customer services sent me a link to say it was posted to me 11 days after I had actually placed the order! That was 5 days ago. It has STILL not arrived. I can't understand how the company can be so slick and efficient the first time round and second time round - same product - a complete let down.
Shan't be ordering again LLB, just too unreliable for my beauty staples.

23 juli 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi Lisa,

Thank you so much for taking the time to leave us this review, so sorry that we appear to have not met your expectations with this order unlike your order from over a month ago which arrived with you in good time.
I shall look into what caused the delay with the order above and as you say it was for numerous products unlike the first order you mention and have our team address any issues we find that can help to avoid such a delay, if in our control, in the future.
Once again we apologise for any inconvenience caused.

Best wishes

Leo
londonlovesbeauty.com
**Be sure to check our the latest Juvia's Place drops as we have a full range available inc brand new drops**

Beoordeeld met 5 van de 5 sterren

Go to for hard to find Brands

I love makeup and skincare and this is a great site for products that are difficult to find in the Uk , They stock a great range of brands, ordering is quick and easy, with good sale buys.

18 juli 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Rachel,

Thank you so much for taking time to leave us this 5 star review regarding your experience, we truly appreciate it.

As a very small company we try our best at all times and we feel so proud that you allowed us to serve you.

So glad we could help you find those hard-to-find items here in the UK as that is what we specialise in.

We look forward to seeing you again soon.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

I was hesitant to buy the NYX brush…

I was hesitant to buy the NYX brush because it was a lot cheaper on this site than the official one and thought the product might be fake but it was 100% legit. It came on time and was delivered in a decent packaging.

18 juli 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi Realyn,

Thank you so much for taking time to leave us this 5 star review regarding your experience, we truly appreciate it.

As a very small company we try our best at all times and we feel so proud that you allowed us to serve you.

We look forward to seeing you again soon.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Had a wonderful experience

Had a wonderful experience! Fast shipping and delivery, products came in perfect condition. Even still had out of stock products from other shops available. Will use again!

18 juli 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi,

Thank you so much for taking time to leave us this 5 star review regarding your experience, we truly appreciate it.

As a very small company we try our best at all times and we feel so proud that you allowed us to serve you.

We look forward to seeing you again soon.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

I had a wonderful experience with…

I had a wonderful experience with London loves beauty it got here within one week. The palette is beautiful. Its olori2 it was cheaper than getting it from America. They emailed me to let me know when the package left great communication. I'm wearing the palette now all in all I would totally recommend London loves beauty! Thanks Laura from Ireland

8 juli 2022
Review zonder uitnodiging
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Antwoord van London Loves Beauty

Hi Laura,

Thank you so much for taking time to leave us this 5 star review regarding your experience, we truly appreciate it. So glad we could supply you with your Juvia's Place product.

As a very small company we try our best at all times and we feel so proud that you allowed us to serve you.

We look forward to seeing you again soon.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

I’ve ordered a product which was…

I’ve ordered a product which was advertised as an older version so I decided to send it back. They refunded me the full amount without any issue.

22 juni 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Nick,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

5 Star Review

I was slightly unsure if to trust the site as I've not heard of them before!!
But I DEFINITELY will be using again! I ordered Wednesday.. it was packed and shipped the same day!. I received my parcel Thursday Morning!.
Excellent Service!
Order Number: #6443404863

17 juni 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Amie,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Hope to see you again soon.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Happy customer

Happy customer, speedy service. Would buy from again.

8 juni 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Clare,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 5 van de 5 sterren

Love the product range

Love the product range, they provide a variety of authentic products at a suitable price. The shipping is very fast I have received all my product purchase with 2-4 days. Highly recommend, great service.

8 juni 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Britney,

Thank you so much for taking the time to leave us this 5-star review regarding your experience, we truly appreciate it.

Leo
Client Services
London Loves Beauty

Beoordeeld met 3 van de 5 sterren

I think you could do better with the…

I think you could do better with the prices, I bought the Laneige lip sleeping mask from here the vanilla flavour which was almost with shipping £35, I mean I made the choice as this flavour wasn’t so common in the UK and it was sold out every other place. Then to pop into TKMAXX and see it for £7.99 I was just gob smacked and after using it, it was even all that, just overrated tbh. That’s my only issue why I probably won’t purchase here again but otherwise everything else is good no issues.

2 juni 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Yanique,

Thank you for taking the time to leave this review we greatly appreciate it.

Please know we try to be as competitive as we can be with the price that we pay for products, especially when coming all the way from the USA which inc USA sales tax (up to 10% plus UK VAT at 20%). The product you mention above even on the brands own official website is way more than the price you quote, even without taxes and shipping.

Thank you again for placing the order with us, it was a pleasure to serve you.

Leo
Client Aftercare Services
London Loves Beauty
Free UK shipping over £50.
Payment via all major credit cards, Paypal, Klarna, Clearpay and Laybuy.

Be aware: #Trustjacked

Beoordeeld met 3 van de 5 sterren

SHOP AROUND

I have no particular issue with the order I've placed in March. Arrived in 7 days (though supposedly London to London) with shipping cost at 5£- one of my biggest pet peeves given the number of retailers offering free shipping but I really wanted the item and the brand doesn't ship overseas and not available via other retailers (the question remains where and how LLB gets it) and was well aware and willing to significantly overpay in my case.
However, I find LLB overall practice very iffy. A month ago ordered few items directly from Tatcha US website which was remarkably cheaper (incl taxes& shipping) than on LLB site and arrived within days, however once Tatcha officially launched in the UK- in Space NK and online, the prices for items launched were suddenly pricematched on LLB, however other products are still extortionate.
(Ordered Topicals Faded directly from US, arrived within 7 days from US at 39£ incl tax/shipping; still 62£ on LLB site)
Just be aware and if you are an absolute beauty junkie that has to have something, then by all means but defo shop around as ethos of this company are pretty questionable.

30 mei 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Grace,

Thank you for taking the time to leave this review we greatly appreciate it.
In reply to your review I must point out we do offer free shipping over £50 an option that would have been presented to you at checkout, also please note certain brands we are not affiliated with, as we state on our website which means unlike a lot of other much larger retailers we do not get 40-60% off the list price, in fact, our margins are surprisingly small when all costs are taken into account.

Please know we try to be as competitive as we can be for a small company, in fact, you may find our Juvia's Place prices very competitive as an example.

Thank you again for placing the order with us, it was a pleasure to serve you.

Leo

Beoordeeld met 5 van de 5 sterren

I was so happy with how quick the…

I was so happy with how quick the delivery was,will be ordering again from here again🥰

30 mei 2022
Review zonder uitnodiging
Logo London Loves Beauty

Antwoord van London Loves Beauty

Hi Nigat,

Thank you so much for taking time to leave us this 5 star review regarding your experience, we truly appreciate it.

As a very small company we try our best at all times and we feel so proud that you allowed us to serve you.

We look forward to seeing you again soon.

Leo
Client Services
London Loves Beauty

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