I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Toon meer
Bedrijf heeft geantwoord
Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Toon meer
Bedrijf heeft geantwoord
Great service from Josh at the London Mint Office. Very helpful and sorted out the problem with my payment very quickly and efficiently. Josh had a great telephone manner and I look forward to receivi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The London Mint Office
Geschreven door het bedrijf
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Geschreven door het bedrijf
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Contactgegevens
Carew Street 1, SE5 9DF, London, Verenigd Koninkrijk
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Uitstekend
11K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have been waiting for a £150 refund…
I have been waiting for a £150 refund for more than 4 weeks, this company is very good in taking your money, but when it comes to refunds is the worst that I have experienced, loads of excuses for a £150 refund, what a shame! This is the way they treat their customers, I will never ever purchase anything from them!
16 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Good Morning Mamadu,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you've experienced a delay in receiving your refund. We understand how frustrating this is, particularly when you've been waiting longer than expected.
We'd like to investigate your account and help bring this matter to a resolution. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your details so we can review your refund and update you directly.
Kind Regards,
Tanith
Customer Experience Manager
Thank you really helpful and theasy to…
Thank you really helpful and easy to get along with I always buy coins from you my new collection the Disney one
8 juli 2026
Antwoord van The London Mint Office
Hi Charlean
Thank you for your wonderful feedback! We're so pleased to hear that you find our service helpful and easy to interact with. It's fantastic to know that you always choose us for your coin purchases and that you're enjoying your new Disney collection.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
excellent overall
15 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Michael
Thank you for your excellent review! We're delighted to hear you had such a positive experience with The London Mint Office. Your kind words and support mean a great deal to our team.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent and fast delivery
Excellent and fast delivery. Thank you
12 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Kristof
Thank you for your kind review! We're delighted to hear that you were pleased with our excellent and fast delivery service. We really appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Awaiting delivery
I have yet to receive the coin so cannot make a full analysis. I would sooner wait until the coin has been delivered
8 juli 2026
Antwoord van The London Mint Office
Hi David
Thank you for your kind feedback! We hope you’re pleased with your purchase when it is delivered. We look forward to hearing your thoughts once you’ve had the opportunity to receive and enjoy your coin.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Good service
Good service, secure delivery well packaged overall a nice piece that completes my collection.
10 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi
Thank you for your wonderful review! We're so pleased to hear you received good service and that your delivery was secure and well packaged. We're delighted that the piece completes your collection!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Very easy to deal with
15 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Neil
Thank you for your wonderful review! We're so pleased to hear that you found us very easy to deal with. We really appreciate your feedback and look forward to helping you again in the future.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
You never give price of thpricee thing you…
You never give price of the thing you send through thepost
19 mei 2026
Antwoord van The London Mint Office
Good Morning Trevor,
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed.
We appreciate your feedback regarding pricing information. We always aim to provide our customers with clear and transparent details about our products and pricing, and we're sorry if this wasn't your experience.
If there is anything you'd like us to clarify or if you have any questions about any items you've received, please don't hesitate to contact our Customer Experience team on 0330 024 1001, who will be happy to help.
Kind regards,
Tanith
Customer Experience Manager
Great product and service no pressure…
Great product and service no pressure to buy product
1 juli 2026
Antwoord van The London Mint Office
Hi Thomas
Thank you for your fantastic review! We're delighted to hear that you were pleased with both our products and the service you received. We truly value your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Antwoord van The London Mint Office
Hi Irina
Thank you for your excellent review! We're delighted to hear you had an excellent experience with The London Mint Office. Your kind feedback is greatly appreciated.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Antwoord van The London Mint Office
Hi Michael
Thank you for your wonderful review! We're delighted to hear that you received excellent service. Your feedback means a great deal to us.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
Spoke with Alison today
Spoke with Alison today , very helpful and very professional
14 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Peter
Thank you for your wonderful review! We're delighted to hear that Alison was so helpful and professional during your conversation. We'll be sure to pass on your kind feedback to her. We truly appreciate your support and look forward to assisting you again in the future.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
First class as always thank you 🙏
First class as always thank you 🙏
1 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi David
Thank you for your wonderful review! We're delighted to hear that you continue to have a first class experience with us. Your continued support means a great deal, and we look forward to assisting you again in the future.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
The team were very helpful and I would…
The team were very helpful and I would recommend the team to everyone.
14 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Jason
Thank you for your kind review! We're delighted to hear that our team was so helpful and that you would recommend us to others. Your feedback is greatly appreciated.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Antwoord van The London Mint Office
Hi Santoga
We're glad to hear you had a great delivery experience! We appreciate your positive feedback.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent serviceTop National Memoral gift!
Excellent service, quality of item and prompt delivery. Thank you.
9 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Michael
Thank you for your kind review! We're delighted to hear you were happy with our service, the quality of your item, and the prompt delivery. We really appreciate your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Antwoord van The London Mint Office
Hi Martin
We're so glad to hear that everything was good as always! We truly appreciate your continued support and positive feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
A well packaged coin of the highest…
A well packaged coin of the highest quality.
8 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Simon
Thank you for your kind review! We're delighted to hear you were pleased with the quality of your coin and that it arrived safely packaged. We appreciate your support and hope to assist you again soon.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Delivery service
9 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Kailas
Thank you for your 5* review! We're pleased to hear you were happy with our delivery service. We appreciate your feedback.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
I was totally satisfied with my…
I was totally satisfied with my delivery,it was handled with care.
10 juli 2026
Review zonder uitnodiging
Antwoord van The London Mint Office
Hi Gavin
Thank you for your lovely feedback! We're so pleased to hear your order arrived safely and that you were happy with the care taken during delivery. We appreciate your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
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