I can't recommend Joe at London Stone highly enough. The level of service he provides is second to none. He always looks after our account, responds quickly, and goes above and beyond to make sure ev... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... Toon meer
Bedrijf heeft geantwoord
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... Toon meer
Bedrijf heeft geantwoord
I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a pho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bestratingmaterialen leverancier
- Hoveniersbenodigdheden winkel
- Natuursteenleverancier
- Terrasbedekking leverancier
- Stenenleverancier
Geschreven door het bedrijf
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Geschreven door het bedrijf
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Contactgegevens
Sutton Lane, SL3 8AH, Slough, Verenigd Koninkrijk
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All good but lack of stock of what I…
All good but lack of stock of what I needed. Still really good support though
4 augustus 2026
Antwoord van London Stone
Hi Daniel,
Thank you for your feedback and nice review.
We’re happy to hear of the support you have received from our sales team. Due to the unfortunate events currently going on in the middle east, it is taking longer for us to receive stock from our suppliers in India and China but we do appreciate your understanding.
We look forward to helping you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Bought pavers
Bought pavers, delivery of pavers was when you said it would be delivered.
4 augustus 2026
Antwoord van London Stone
Hi Jonny,
Thank you for your feedback and 5-star review.
We are happy to here about your order of our pavers and that you were pleased with the efficiency of the delivery of your order.
Thank you again for your order and for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
I would not buy any major item from…
I would not buy any major item from London Stone. We bought an expensive retractable pergola and when broken at 5 years old they took no responsibility and would not offer any assistance at all. Very disappointing.
18 augustus 2026
Review zonder uitnodiging
Antwoord van London Stone
Good morning John,
Thank you for taking the time to leave us your review.
i have been made aware of the situation with your pergola and that you have been in contact with one of our colleagues, they have replied to you with the below response;
"Thank you for getting in touch regarding the mechanical issue with your Deponti pergola.
We've checked our records and can see that the pergola was purchased from London Stone in March 2021.
Unfortunately, London Stone no longer supplies Deponti products and we no longer have an active trading or technical support relationship with Deponti. As a result, we're not able to obtain replacement components or provide technical support or servicing for the system directly.
Given the age of the pergola, it also appears likely that the relevant manufacturer's warranty period will have expired, although this can vary depending on the particular component involved and Deponti would be best placed to confirm this for you.
We would therefore recommend contacting Deponti directly, as they should be able to advise whether replacement parts are still available and whether they can recommend a current Deponti dealer or engineer who may be able to assist with the repair.
Their current UK contact email is Rugby@deponti.com.
We're sorry that we're unable to assist with the repair directly, but we hope Deponti will be able to point you in the right direction and get the issue resolved."
At London Stone, we do pride ourselves on our high level of customer service and we would endeavor to do our upmost for our customers if it is within our powers to do so, the above response illustrates that on this occasion we are unable to to but advice has still been given on the possible next steps to help you.
Kind Regards
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Professional
Really easy process all the way..From ordering to delivery..on point every time.
29 juli 2026
Antwoord van London Stone
Hi Nash,
Thank you for your feedback and 5-star review.
We’re really pleased to hear you’ve found the whole process easy and straightforward, from placing your order through to delivery. It’s great to know we’re consistently delivering the service you expect.
We look forward to helping you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Amazing service as always
Amazing service as always. Really helpful staff and fast delivery
29 juli 2026
Antwoord van London Stone
Hi Thomas,
Thank you for your feedback and 5-star review.
We really appreciate you comments on the helpfulness of our staff and our fast delivery service. It’s great to hear that you continue to receive the level of service you expect from us.
We look forward to helping you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Fantastic experience with Joe at London Stone…
I can't recommend Joe at London Stone highly enough. The level of service he provides is second to none. He always looks after our account, responds quickly, and goes above and beyond to make sure everything runs smoothly. His knowledge, professionalism, and attention to detail make a real difference to our business.
As Zak from Fairhaven Construction, I just want to say a huge thank you. It's a pleasure dealing with someone so reliable and committed to great customer service. Credit where it's due Joe is an absolute asset to London Stone. Highly recommended!
13 augustus 2026
Review zonder uitnodiging
Antwoord van London Stone
Hi Zak,
Thank you for your excellent review and such glowing feedback on our colleague Joe.
We pride ourselves on the customer service given by our sales team to all our customers and it is lovely to have that passed back from our customers too.
I will pass on your thanks to Joe myself.
Thank you again for continuing to choose London Stone for your projects and we look forward together with you more in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent all round
Excellent communication, very easy process and I collected from Langley, their distribution centre, which was also easy together with very courteous staff. Lovely pavers too!!
12 augustus 2026
Review zonder uitnodiging
Antwoord van London Stone
Hi Charles,
Thank you for your lovely review and great feedback.
We are very happy to hear that you were pleased with communication from us and the ease with the collection process.
i will pass on your feedback to the trade counter team too.
Thank you again for your order and for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Friendly
Friendly, informative and supportive from start to finish. Very happy with service and products received.
27 juli 2026
Antwoord van London Stone
Hi Jack,
Thank you for your excellent review and glowing feedback.
We are very happy to hear that you were pleased with both the product and the level of service you received from us in all aspects.
Thank you again for your order and for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Hi Jo,
Thank you for your lovely review.
We're delighted to hear that you were pleased with both the product and the level of service you received.
Thank you again for your order and again for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always 5* for customer service
Always 5* for customer service, product quality and for on time delivery! Thank you once again, Team London Stone!
27 juli 2026
Antwoord van London Stone
Dear Pete,
Thank you for your wonderful 5-star review and continued support! We’re delighted to hear that you’re consistently pleased with our customer service, product quality, and timely delivery. Your kind words mean a great deal to the entire London Stone team.
We look forward to serving you again soon!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent customer service
Great phone service; allowing me to collect a single slab (& choose my preferred slab). Highly recommended!
10 juli 2026
Review zonder uitnodiging
Antwoord van London Stone
Hi Jessica,
Thank you for your lovely review.
We're are very pleased to hear how you found it dealing with us over the phone and how accommodating our trade counter team were with the piece you needed.
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
First class after sales service
I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a photo, and within an hour of my initial enquiry were shipping replacements FOC. Very efficient and I will definately be using them again!
6 augustus 2026
Review zonder uitnodiging
Antwoord van London Stone
Hi Chris,
Thank you for your excellent review.
We're delighted to hear that you were pleased with both the product and the high level of customer service you received with getting the issue with your order sorted in a quick and timely manner
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
A very professional company
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection.
A very professional company and we are delighted with our tiles.
17 juli 2026
Antwoord van London Stone
Hi Diana,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you were pleased with our service and that your delighted with your choice in tiles. We always aim to be flexible and accommodating where possible to help our customers with arranging deliveries.
Thank you very much again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
WW Landscapes
Great service
Mr Norris always a pleasure to deal with, prices could do with dropping a bit, but so could everything.
13 juli 2026
Antwoord van London Stone
Hi Andy,
Thank you for your great 5-star review.
We're are very happy to hear about the service you have received through dealing with Jamie. We do like to think we are competitive on our prices and we are always looking to see what can be done for the customers to ensure a great level of customer service is given when a customer chooses to you us.
We really appreciate your feedback and thank you for choosing London Stone on your projects and we look forward to the next one.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very disappointed
Very disappointed, I’ve got a trade account which they won’t give me the discount that comes with it, very small money but show’s the strength of company how They deal with you. Service not good at all. Trade counter person is very aggressive and rude. I prefer to use Silver land stone. Much easier really good service, constantly striving to keep us happy , hence me
Mentioning it.
6 juli 2026
Antwoord van London Stone
Good morning Krishna,
We’re very sorry to read about your experience. Regardless of the amount involved, we understand that your concern is about how the situation was handled and how you were made to feel.
At London Stone, we pride ourselves on providing every customer with the highest possible level of service, so we’re extremely disappointed to hear that your experience did not reflect the standards we continually strive to deliver.
We take any suggestion that a member of our team was rude or aggressive extremely seriously, as this falls well below the standard of service we expect. We would also like to review the transaction to understand what happened regarding your trade discount and ensure the correct information was provided.
Please contact us directly with your account or order details so that a member of our management team can investigate this fully and speak with you personally.
Kind regards
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great team effort, beautiful products in stock
Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the product sealed and to site in record time to meet our clients very tight programme. Great team effort combined with beautiful stone products are the reason we continue to recommend London Stone to our clients. Thanks All
15 juli 2026
Antwoord van London Stone
Hi Dave,
Thank you for your fantastic 5-star review.
We're delighted to hear such glowing feedback about both Laura and Jamie with how they helped you with your project from start to finish, we will always endeavor to out our customers in anyway we can.
I'll be sure to pass your kind comments on to him. We really appreciate your feedback and thank you for continuingly choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The service and product knowledge from …
The service and product knowledge from Nick was excellent also the follow up communication was also second to none
9 juli 2026
Antwoord van London Stone
Hi Gary,
Thank you for your fantastic 5-star review. We're delighted to hear that Nick's product knowledge, service, and follow-up communication made such a positive impression. I'll be sure to pass your kind comments on to him. We really appreciate your feedback and thank you for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Not recommended!
I am a mid size resi contractor. I have recommended London Stone to clients for small orders. They are expensive but I've always felt their showrooms can offer product knowledge. I have been massively disappointed. LS is presently understaffed, it is relying heavily on sytems; clients buy in a showroom and then deal with random individuals when chasing their order. The LS systems cannot access production details from the showrooms and it looks chaotic.
On a recent order we must have dealt with 5 different individuals chasing a late production - poor & as an experienced contractor I do not recommend them.
23 juli 2026
Review zonder uitnodiging
Antwoord van London Stone
Good afternoon Michael,
Thank you for taking the time to share your feedback.
We sincerely apologise for your recent experience, which falls below the high standard of customer service we pride ourselves on.
We accept that your order was not handled as efficiently as it should have been and understand how frustrating it must have been to deal with several team members while seeking an update.
The initial delay was caused by us waiting to receive the Heath Sandstone from our supplier.
Our Production Team sent an email confirming a delivery date of 24 July; however, it is clear that the overall communication and continuity throughout the order were not good enough.
We greatly value the trust contractors place in us when recommending London Stone to their clients.
We will be reviewing how this order was managed, particularly our communication and internal handovers, to understand where we fell short and improve our service moving forward
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Quality stone from a quality stone company..
Quality stone from a quality stone company, the website makes the whole experience seamless, but equally, knowledgeable support from the London Stone team if required. Jennie and Ellie are amazing, along with the rest of the team.
3 juli 2026
Antwoord van London Stone
Hi Chris
Thank you for your feedback and 5-star review.
We are very happy to hear about the support and service you have received from both Jennie and Ellie - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.
Thank you again for choosing London Stone and for your feedback on our products, website and colleagues.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Hi Dane,
Thank you for your excellent review and recommendation.
We're delighted to hear that you were pleased with both the product and the level of service you received.
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.