Nustone Patios Ltd Reviews 3.618

Delivery does state on website 4-8 days. This was not the case for my order. They couldn’t then specify a delivery date so I had no choice but to cancel my order and get from a local supplier as my builder needed the paving tiles.
Requested a refund on 9th April, order confirmed cancelled, advised to go through PayPal to get refund…. Still waiting for a refund! Ridiculous! PayPal is seeking my money back!

AVOID THIS COMPANY!!!!

Terrible experience. I ordered porcelain paving that is advertised on the website as in stock. After chasing a delivery date a few times things did not smell right and then they eventually admitted that the product needed to be imported and was "held up at port". I feel deceived and so far it has been difficult to cancel the order and get a refund. Do not trust these guys.

We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Pradeep was so helpful. Walked us through the measuring and quantity needed. Checked for stock and arranged delivery. All sorted on the day and deliver within two weeks (agreed date by us as needed to finish the ground work) prompt delivery on the day and helpful driver. We needed a few extra stabs for our project as extended an area. A quick call to Pradeep who sorted straightaway and the slabs were ready for us to collect within the hour. Happy, smiley and very knowledgeable Pradeep was there to make sure we received what we needed. Highly recommend

I ordered two crates of patio tiles to be delivered to my address. My address has no restrictions for their vehicle, we actually get extremely large forestry vehicles that come here to load the back with large quantities of trees, so I was rather surprised when they tried to charge me over £300 extra, saying this was as they'd have to make 4 separate deliveries with smaller vans.

As I was unwilling to pay extra and they were unwilling to deliver they said they would process a refund. It's been 11 working days and I've still not received the payment. They can't tell me when it will be made. I'm concerned this company is not trading correctly.

Update 17 April. On the back of this review my repayment is now being processed, however this was after a call from their customer service team who tried to get me to reorder with them, even though they'd already stated they would not deliver to my address. It appeared to be delay tactics to prevent my refund further. I would approach this company with caution as they're clearly trying everything to keep hold of money while not fulfilling the order. I'd recommend you check Companies House prior to ordering from Nustone.

Rang up and spoke to Jennifer who was very knowledgeable and friendly and took me through my order. During payment there were a few issues due to Banks extra security but again Jenifer was very helpful and which resulted in her calling me back the next day to complete the order. Just waiting on delivery of the product which I hope is as good as the order service

This company are clowns 🤡
Order large bulk porcelain 6 palets in end off March
When you leave items in basket they will ring you every hour to make payment , day after day .
Finally we make choice and pay for items .
That was big mistake, they ring to pay for order that wasn’t even in stock
No single phone call abaut order , no delivery date , nothing.
After two weeks waiting I was ring them for update , just hear lies after lies that delivery will be same week , next day call again and hear that delivery will be another week, just delay you so you not cancel order . Don’t trust to anything they say as is no truth
Will use different company who offer next day service
If they playing with refund I will take them to court for all losses they caused. We have large delays with project now .

Chiselled was a very nice person and very helpful thanksMark

Very friendly and helpful

Absolute great communication with Priscilla! She helped me through the process and placed the order. Bought multiple times before. Hope they can still get me Friday delivery done :)

fast efficient,

Very good experience, happy with the product. Pradeep was very helpful and so Salma, much recommended company.

Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about our order and how things could work, and solved some problems for us.

Knowledgeable and helpful along with being friendly and professional, Priscilla was an absolute pleasure to do business with, highly recommend.

Jennifer from Nustone was very patient and helpful. She helped me resolve issues and complete my order smoothly

Answer all my questions, and made it all clear and correct.

I had a fantastic experience with Nustone! The customer service was truly outstanding, especially from Jennifer, who went above and beyond to help me. She was friendly, knowledgeable, and made the whole process smooth and stress-free.
I’m also really impressed with the Raj Green Outdoor Porcelain Paving Tiles, the quality is excellent and they look amazing. Highly recommend Nustone for both their products and their exceptional service!

Professional, personable , knowledgeable staff
Chrizzele went out of her way to accomodate my request. very please

Excellent customer service couldn't do enough for us thank you very much

Very helpful and forwarded a discount code without me asking.
Used their products many times.

The product is excellent as is the price and the service provided by Jennifer was faultless - thank you.