Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a pho... Toon meer
Bedrijf heeft geantwoord
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... Toon meer
Bedrijf heeft geantwoord
Great phone service; allowing me to collect a single slab (& choose my preferred slab). Highly recommended!
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bestratingmaterialen leverancier
- Hoveniersbenodigdheden winkel
- Natuursteenleverancier
- Terrasbedekking leverancier
- Stenenleverancier
Geschreven door het bedrijf
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Geschreven door het bedrijf
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Contactgegevens
Sutton Lane, SL3 8AH, Slough, Verenigd Koninkrijk
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We purchased two shipments of premium…
We purchased two shipments of premium porcelain slabs over the last few months. The first shipment of the largest quantity arrived without any damage. Sadly our top up order arrived in an appalling condition, my workers had to unload the product, over 50% of the product was compromised and broken. My rating is 1 star as after spending close to 3k the customer service experience from the Bristol team was appalling they use third party deliveries for top up orders and arrive in a overloaded transit van with no fork lift to unload.
Premium looking slabs but sub par customer service. At least I got a full refund from our credit card company, do not expect the refund to come from the company itself.
11 maart 2026
Review zonder uitnodiging
Antwoord van London Stone
Good morning Charlotte,
Thank you for taking the time to leave us a review and for your orders with us.
I am aware of the issues surrounding your top-up order, as this was escalated to me following your discussions with the Bristol Showroom.
Firstly, I appreciate the frustration caused by the delivery delay due to an issue with our third-party hauler. As a gesture of goodwill, your delivery charge was refunded, and the matter was raised internally with both our Transport Department and the hauler involved.
Following delivery, damages were reported to some of the slabs. In line with our usual process, the showroom requested a count of the affected slabs so we could arrange suitable replacements and ensure your project could be completed satisfactorily. However, due to your project timescales, you advised that you were unable to wait for replacements and instead requested a full refund.
A 50% refund was offered as a resolution, but this was declined. We also requested further photographic evidence of the damage, but unfortunately insufficient evidence was provided to support a full refund while the majority of the goods remained in use.
To resolve the matter, we offered to collect the full order and issue a full refund. Due to the earlier delivery issues, this collection was personally arranged through a member of our business development team. Upon arrival, only a small number of slabs remained for collection, as the majority had already been laid and installed. A refund was therefore processed for the 8 slabs that were returned.
While we regret the issues experienced with the order, I believe we acted professionally throughout and made every effort to reach a fair resolution. Following the collection and refund for the returned slabs, we were disappointed to learn that a chargeback claim had also been pursued through your credit card provider, despite the majority of the materials having been retained and installed.
We pride ourselves on our customer service and always aim to resolve issues fairly and efficiently for our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Delivered on time.
23 april 2026
Antwoord van London Stone
Hi Colin,
Thank you for your feedback and 5-star review.
We’re delighted to hear the delivery of your order was delivered without any delay.
Thank you again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service
Excellent service - above and beyond from Jennie, as always. The advice on the correct product was 100%. Thanks team London Stone!
20 april 2026
Antwoord van London Stone
Hi Pete
Thank you for your feedback and 5-star review.
It is our aim to always give the best possible advice and help to any customers when they are looking for our help on their projects and we are very glad to hear of the service you were given by Jennie.
I will pass on your kind words to Jennie.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Top service would recommend
21 april 2026
Antwoord van London Stone
Hi Nick
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The delivery was made in good time but…
The delivery was made in good time but some of the tiles were delivered very badly stained and covered in dirt meaning we had to spend a lot of time cleaning the slabs before they could be used. Two large slabs were so badly stained they could not be used, I had to send one of my workers in a cab to collect replacements. This all cost quite a bit in the ime and paying for additional travel insurance expenses.
14 april 2026
Antwoord van London Stone
Good morning Tom,
Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.
Please accept our apologies for the condition of how some slabs arrived with you. I did check our system to see if this was raised to us at the time but i couldn't see that this was brought to our attention.
We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers, if we were aware of this then we could have advised on the best method to clean the paving or organized an exchange but i appreciate you were probably working to a tight time frame.
Thank you again for you feedback and your purchase from us.
Guys in the show room done a good job…
Guys in the show room done a good job keeping me updated with the order, it did get delayed by a few weeks, apparently shipping issues. On delivery it got left half on the path & drivway, unfortunately I wasn’t there to receive the delivery due to the delay! But client mentioned the driver didn’t want to help get package on the driveway fully a shame as they are an elderly couple who have spent well to acquire the stone. Hopefully it’s of a good nature the bull nose slabs when we go to lay it.
16 april 2026
Antwoord van London Stone
Good morning Laurence,
Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.
Please accept my apologies for the way the delivery was made and the response your clients got from our drive, this will be looked into further with the Transport Team to see what had happened and they will speak to all our drivers to ensure that they do everything possible moving forward for our customers.
We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers.
Thank you again for you feedback and your purchase from us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The manager dave dealt with me,firstly…
The manager dave dealt with me,firstly offered me a coffee, and then answered all of my questions, gave me great advice ,then sold me the products I requested. Very friendly and helpful 👌
13 april 2026
Antwoord van London Stone
Hi Jamie
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive great feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
I will pass on your thanks and kind words to Dave.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service
Great service, delivered promptly. Quality control note with extra tiles was a nice touch . Great product.
14 april 2026
Antwoord van London Stone
Hi Scott
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide and they are happy with the products they have ordered, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Can highly recommend London Stone
Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy.
Customers job was tricky access, the driver was great and made our lives a lot easier getting the slab as close as possible to the job.
Had the Antique Yellow limestone, great quality and customer very happy.
10 april 2026
Antwoord van London Stone
Hi Darren
Thank you for your lovely feedback and 5-star review.
Hearing such a detailed and thorough review of the service you have had from us is what we believe sets us apart from our competitors.
We go above and beyond to help our customers to make dealing with us a easy as possible .
Thank you again for your amazing feedback on us and our services.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent choice, competitive pricing, great customer service
Excellent choice of natural stone, very competitively priced all made possible by a great team with outstanding customer service.
8 april 2026
Antwoord van London Stone
Hi Paul
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy of your order and how you hold the products and services we supply in such high esteem.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent as always
7 april 2026
Antwoord van London Stone
Hi Jan
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Fantastic experience
After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley.
The showroom was really well laid out and has a sample bar too.
But the service was the icing on the cake. Very knowledgeable regarding the products and listened to what I wanted offering meaningful advice. Thank you- we will be back!
21 april 2026
Review zonder uitnodiging
Antwoord van London Stone
Hi Jane
Thank you for your feedback and 5-star review.
What a lovely way to start the week by reading this lovely review.
We are very happy to hear about how you found us and our Milton Keynes Showroom - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Hi Chris
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Hi Tim
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good product.
9 april 2026
Antwoord van London Stone
Hi Stephen
Thank you for your feedback and 5-star review.
It is always nice to hear back from our customers and that they are happy with their chosen products.
Thank you again for choosing to use us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Unfortunately this project didn’t run…
Unfortunately this project didn’t run like it should. This is very unusual for London stone but on this occasion some of the products weren’t correct and some were missing. These things happen but the time it took to fulfil the order affected our clients experience and us completing the project on time.
30 maart 2026
Antwoord van London Stone
Good afternoon Stuart,
Thank you for taking the time to leave us your review and also thank you again for your order.
I have taken onboard the points you have raised in the review and investigated into this to see what had happened. I can see that once the issue was brought to our attention our colleague Joe took on fixing this for you and made sure to get the correct goods out to you as soon as he possibly could to limit the delay onsite.
Please accept my apologies for the delay this caused you onsite and I imagine due to how close this was to the bank holiday there was added pressure.
As you stated unfortunately errors can happen from time to time but we do pride ourselves on our customer service to put those errors right and fix the issue.
The issue will be addressed internally with the department head for further assessment and checks to be done on the orders being picked by our Operations team moving forward.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Joe in your Kent showroom gave…
Joe in your Kent showroom gave excellent customer service today, giving us advice for our patio clay pavers. Thank you Joe.
15 april 2026
Review zonder uitnodiging
Antwoord van London Stone
Hi Lynda
Thank you for your feedback and 5-star review.
It is our aim to always give the best possible advice and help to any customers when they have taken the time to visit any of our showrooms and we are very glad to hear of the service you were given by Joe.
I will pass on your thanks to Joe.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Quality product at competitive price
Very quick delivery, helpful staff, good price , very good quality product. Highly recommend London stone .quality
26 maart 2026
Antwoord van London Stone
Hi Mark
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Kris and Jack at the North London…
Kris and Jack at the North London showroom delivered once again.
Thanks guys for all your professional help. Spot on..
Nash
31 maart 2026
Antwoord van London Stone
Hi Nash
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team.
I will pass on your thanks to Krish and Jack.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Not great
Not great
Again contracted out delivery by pallet line no communication of expected time
Not good enough. pallatline are terrible please sort londonstone your company deserves better than them to deliver your top quality products
31 maart 2026
Antwoord van London Stone
Hi Simon
Thank you for your feedback and for taking the time to leave us the review.
I will be addressing the issues you have experienced through PalletLine with our Transport department and we will look into this further with PalletLine on where that can improve.
We always appreciate any feedback that we can use to help improve on our services and the services of the other companies that deliver for us.
Thank you again for choosing to use us and your feedback on our products too.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.