We managed to get a home LFT test kit off this company very swiftly in what was a bit of an emergency. Quick collection + issuing of certs - a great all round experience I will say that we ha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Scam, I booked an appointment to do a test and I paid online. When I went to the location is closed and the phone provided doesn't exist .
I was very apprehensive due to how busy it was and I had to catch a flight. I am an elderly lady traveling alone and a very nice young man helped me make an appointment using my phone. Some people wer... Toon meer
I attended today and although it was SO busy - the staff were cleaning after patients tested positive so a delay on being seen - but I felt safe and they had on site doctor to offer advice and help .... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Diagnostic centre launched within the heart of West London . Providing Covid-19 Test-to-Release scheme testing. We provide health advise, diagnostic and referral to our experienced team of medical professionals
Contactgegevens
45 Newman Street, W1T 1QE, London, Verenigd Koninkrijk
- 020 3575 1209
- enquiries@pexpo.co.uk
- londontesting.co.uk
4,1
Goed
89 reviews
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Here is where you must go
Very good service. I had a problem, which I notified them very late a night (11pm), and they solved it immediately for me. Top notch.
16 februari 2022
Review zonder uitnodiging
Excellent and prompt service
Excellent and prompt service. Staff administering the tests were very professional, polite and thorough. Communication for information and times are very efficient and helpful.
Excellent service all-round 😊
5 februari 2022
Review zonder uitnodiging
Great speed and support
Great speed and support over WhatsApp in getting the results of an antigen fit to fly!
2 februari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Thank you Karl
Quick and fast response for fit to fly…
Quick and fast response for fit to fly test.
Really great customer support was fast and friendly.
21 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Thank you Dan
Test results under 24h as promised
20 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Thank you
Excellent service
Excellent service - I messaged the whatsapp number to see if I could have my fit to fly antigen test certificate more quickly and had a reply in a matter of seconds, and my certificate in a matter of minutes. I fully recommend for stress free travel :-) thank you again!
14 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Thank you
SCAM
Update: despite the below response from the company here on trust pilot I have kept on receiving the same answers from their customer service line. The tone of which are getting ever more rude and contemptful.
I bought a premium PCR test, it was meant to be delivered within 2 days. I been waiting for a week and the test has never arrived. I am now asking for a refund and they are refusing it.
DO NOT BUY
9 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Dear Marta, i am sorry about your experience and we agree this should not happen. If you can kindy contact us suing enquiries@pexpo.co.uk and we can sort out a constructive response for the inconvenience this has caused you
Antwoord van PExpo Diagnostic
Thank you
Bought the test from a local pharmacy…
Bought the test from a local pharmacy to take abroad. Good communication and all done in a timely fashion. Will buy again if such tests are needed
9 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Thank you
Don't buy from them
Don't buy from them, I WOULD NEVER RECOMMEND. First time I had to buy a test, accidently I booked two click and collects, because the payment method wasn't clear enough to say I been charged. Tried to contact them, no answer on phone calls. The NO-REFUND policy is ridiculous, especially in these times.
6 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Dear Ludmila, We are sorry abour your experience . if you can email us using enquiries@pepxo.co.uk to sort this asap for you
Received test results very quickly
6 januari 2022
Review zonder uitnodiging
Absolutely amazing customer service x
5 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Thank you
A great speedy service with excellent customer services
We managed to get a home LFT test kit off this company very swiftly in what was a bit of an emergency.
Quick collection + issuing of certs - a great all round experience
I will say that we had thought and it had seemed that this was an in house testing with a medical professional and were slightly surprised when our appointment was a slot to collect the kit. This may be an issue for people entering some countries.
Overall tho very smooth experience
3 januari 2022
Review zonder uitnodiging
Antwoord van PExpo Diagnostic
Thank you
Ordered and paid for same day delivery…
Ordered and paid for same day delivery on a Friday before a holiday weekend as my departure was scheduled on Monday. Not only did I not get the tests, we were too late to make an appointment and had to reschedule our flight for Tuesday. Their no refund policy in ridiculous. If you are at fault and tests were not received in a timely fashion, you should provide a full refund!
3 januari 2022
Review zonder uitnodiging
It’s really nice
It’s really nice . Before I was send my pictures in the website but 12 hours I didn’t get any results, but I ask the office they are really nice. Even in the evening time they are reply so fast and give the certificate 🥰🥰🥰really thank you so much help!
2 januari 2022
Review zonder uitnodiging
Good service
Been traveling often for two years, and tons of testing companies take the money and disappear. Having a responsive person on WhatsApp is very helpful and I got results quickly.
2 januari 2022
Review zonder uitnodiging
Brilliant costumer service
Solved my problem in no time at all, and with lovely manners - excellent costumer service!
2 januari 2022
Review zonder uitnodiging
Great service!
Reliable and fast. Plus, a good customer service!
28 december 2021
Review zonder uitnodiging
Amazing service
Amazing service. The online form said I would get my certificate within 6 to 12 hours however got my results with 1 hour.
Lovely staff and really helpful to my questions and solving any issues
26 december 2021
Review zonder uitnodiging
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