Incredible service and utterly reliable! My urgent order was delivered in less than 20 hours after placing it, despite me placing it AFTER the deadline on their website and on a Friday afternoon... Toon meer
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Lees wat reviewers zeggen
An outstanding service, with extremely well packed goods that are rapidly delivered. Overall very impressed with the quality of goods so far & they will remain my main supplier for the forseeable futu... Toon meer
Bedrijf heeft geantwoord
Not a company I’d go to for fast shipping. No problem with order and there is options for faster delivery but there are other companies out there that offer same day despatch if ordered before a certa... Toon meer
I've only recently started using Longforte but so far I have found them to be brilliant. They always ship on time and their customer service is excellent. I've made a couple of mistakes by putting i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the UK's largest wholesale supplier of dye sublimation blanks, printing supplies, consumables and hardware. We pride ourselves on having large stocks of popular sublimation printables, dispatching items fast and offering great after-sales care.
Contactgegevens
Unit 2, 6 Greycaine Road, WD24 7GP, Watford, Verenigd Koninkrijk
- info@longforte.com
- longforte.com
3,9
Goed
325 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Should be 0 stars
Should be 0 stars, Scammers for sure out of stock, being shipped, lies SCAM
6 november 2025
Review zonder uitnodiging
Antwoord van Longforte
This review is entirely false. We do not ship to the USA, and the reviewer has not responded to repeated requests from both ourselves and Trustpilot to provide any proof of purchase — no name, email address, or order number has ever been given.
This is the second anonymous and unverified review of this nature in a short period, and we believe it to be a malicious attempt to damage our reputation.
We’ve been in business for over 13 years, proudly serving thousands of customers across the UK and Europe, and are the official UK distributor for several of the world’s most recognised sublimation brands. We also supply some of the UK’s largest printing companies, which speaks for the trust and reliability we’ve built over the years.
We take false claims seriously and have reported this matter to Trustpilot for further review.
Order not received.Have not received my order I placed in september.wondeting why
I never received an order I placed with you back in September. Wondering what went wrong? Would love some feedback from you.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Longforte
We’ve checked thoroughly and can find no record of any order or customer under this name or email address. The reviewer has not responded to any of our emails or to Trustpilot’s requests to verify their purchase with an order number or proof of transaction.
As this is now the second unverified review of this kind, we suspect it may be a malicious attempt to harm our reputation.
We’ve been in business for over 13 years, serving thousands of customers across the UK and Europe, and are the official UK distributor for several leading sublimation manufacturers. We also supply some of the UK’s largest printing companies, which reflects the trust and reliability we’ve built over many years.
We’ve reported this review to Trustpilot for further investigation.
Defective products and worst customer service ever
I placed an order on 11.09.2025. On 17.09.2025, I attempted to sublimate a large cutting board, and when I taped it, the coating began to peel off. I contacted the customer service, and the nightmare started. First, blaming and trying to ''intimidate me'' with their shop policy (which was abusive in my
case), the agent refused to accept that there could be a problem with their product. I returned the cutting boards at my own cost, with her promise that they would fully refund the postage.
I sent the parcel back to the address she gave me. After 10 days, I contacted customer service again for an update (nobody bothered to do so).
Again, the agent started to act like a spoiled child, first of all saying they didn't receive our parcel, secondly
refusing our proof of delivery (a simple signature with name and exact hour
when the parcel was delivered), and
asking for more.
After many phone calls to the courier and wasting my entire day, I sent to customer service two more pictures as proof.
Now, I wonder if the pictures were good
enough, or if PayPal convinced
the agent that what she's doing is wrong and abusive?
Anyways, the agent refunded us for the products, with no apologies or any explanation, of course.
Regarding postage, the agent continues
to act like a.... child, not keeping her
word, and to give us a partial refund,
using the word: ''reasonable.'' Of
course, her point contradicts her
previous email, wrong and
abusive...again.
PayPal informed me that the case is still open.
It's been two weeks since then, with no
response, and probably after 90 days,
the Company will be forced to refund us
the full amount of money....
I have an email where the agent asked
me to return the defective items at my
own cost and promised a full refund,
never mentioned something else.
So, if you don't want to have headaches,
AVOID THIS COMPANY. The products are not always bad, but when they are, the Customer Service is horrible.
The funny part is they are not happy when I mentioned the agent name, but in good reviews they have no problem.
Hopefully, this review will not be
deleted.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Longforte
Hi Violeta,
We’re sorry to read this review but it does not reflect the full facts of the situation. The customer did not follow our clearly stated returns process and chose to use their own courier rather than our prepaid return service. Unfortunately, this led to delays and confusion which were outside of our control.
We did process a full refund for the goods in good faith and have also refunded what we felt was a fair and reasonable amount for postage. The customer has since opened a PayPal case which we are happy to let run its course, confident that it will confirm we acted properly throughout.
We always aim to help our customers quickly and fairly — as shown by the thousands of satisfied customers who have no issue returning items when needed.
10.11.2025 UPDATE: PayPal has now completed its investigation and found fully in our favour, confirming that we handled this matter correctly and fairly from the start.
perfection
24 september 2025
Antwoord van Longforte
Thanks so much Philip! Look forward to serving you again :)
Great company
Every time I’ve ordered from this company they have always delivered quickly. The items are quality and I have never had any issues sublimating them.
26 augustus 2025
I ordered a mug press yesterday and it…
I ordered a mug press yesterday and it arrived this afternoon. Fantastic service from Longforte as always. I have already made a few mugs, and the quality of the press is excellent.
25 juli 2025
Very Impressed
This was my first time venturing outside of Amazon to purchase sublimation blanks. The website was very easy to navigate and has a huge amount of stock. I purchased, 2 x teddy blanks, key rings, metal tins, (too big for what I had in mind, but that was my own fault, and I can use them for something else I'm sure) and some sublimation sliders, which did seem a little small, but they should be ok. I was kept informed of my order process, and delivery schedule, and it all arrived, well packaged and on time. There was no damage and I am very impressed. I will definitely be using this company again. I have yet to use the blanks, but the website does provide clear suggestions for temps, pressure and timings, though obviously each person's setup will be different, but it's great to have a starting point. Thank you Longforte.
1 juli 2025
Review zonder uitnodiging
Thank you for responding to the problem…
Thank you for responding to the problem quickly regarding damaged and missing items which have been received today. Thank you Items intact and usual high standard as previous orders.
11 juni 2025
Review zonder uitnodiging
Always fast delivery reasonable prices…
Always fast delivery reasonable prices and quality is very good
27 mei 2025
I have used this company many times
I have used this company many times
There products are excellent
I had an item missing in my last order and I emailed them and the item was sent out within a few days and received
27 mei 2025
Easy to use website with plenty content
Easy to use website with plenty of content, fast delivery and everything I have ever ordered sublimate’s beautifully and looks fantastic
27 mei 2025
Brilliant company
Brilliant company. Great products, great prices and great delivery time
24 april 2025
I left a review on here last week it's…
I left a review on here last week it's since been removed, they clearly didn't like the negative truthful feedback ,
Poor packaging
1 damaged item which has been replaced ( thank you )
But now they have banned me from making futher purchases due to a negative comment
Very childish and unprofessional
Healds Designs
18 maart 2025
Review zonder uitnodiging
Antwoord van Longforte
Hello Jason,
Thank you for your feedback. We want to clarify that our decision to suspend future purchases was not based on the content of your review, but rather due to the language and behaviour exhibited in your previous communications with our staff, both via email and phone. We always aim to provide a respectful and professional environment for all our customers and employees, and unfortunately, your interactions fell outside of these expectations.
Additionally, we’ve noticed from your review history on Trustpilot that similar concerns have been raised with other businesses. This pattern suggests that perhaps your expectations may not always align with standard industry practices, and we believe it may be helpful for you to consider whether these expectations are realistic.
We’re happy to discuss any specific concerns you may have, so please feel free to contact us directly at info@longforte.com We appreciate your understanding and wish you well with your new supplier! :)
Kind regards,
Longforte
Received 4 out of 6 bottles damaged
Received 4 out of 6 bottles damaged, contacted company straight away and they advised the damage was 'all within manufacturing parameters' so would not accept return. I had to return at my own cost to get my money back for the items. Customer service was very poor, would not recommend this company.
My honest review was also removed from their website by them to hide their quality issues.
EDITED AFTER RESPONSE FROM COMPANY:
I ordered on the 14th Feb, received on the 18th and emailed you the same day to report damaged items. I have all the receipts to prove it, nice try though! It's not even been a month since my order so how could I have waited a month to contact you?
Also I left you a review weeks ago after dealing with you but that was removed. so I've done another one this morning. No offensive language etc in either, just honest feedback of my terrible experience and yet it was taken down.
Worst company I've ever dealt with
18 februari 2025
Review zonder uitnodiging
Antwoord van Longforte
Dear Katie,
Thank you for sharing your feedback. We truly apologise for the inconvenience you have experienced.
However, we must clarify that you contacted us over a month after receiving your order, which is outside the reporting timeframe outlined in our terms and conditions. As a result, it becomes challenging for us to determine whether the damage occurred during transit or while in your possession.
Regarding the issue with your review, our website uses an automated system to screen reviews for spam or offensive language before they are published. This screening process can cause a slight delay between the time customers post reviews and when they appear on our site. Additionally, our system removes duplicate reviews to prevent abuse of the review process, which may explain any confusion. We can confirm that your review is actually visible on our website - so not sure if you have been mistaken.
We always strive to offer the best possible service, and had we been contacted sooner, we would have been happy to assist in resolving the issue. We hope this clears up any misunderstanding, and we would be happy to discuss any further concerns you might have.
Best regards,
Sebastian
Customer Service Team
Longforte
Antwoord van Longforte
Thank you for your great feedback! We're so pleased to hear that you had a positive experience with our service. We truly appreciate your support and look forward to assisting you again soon!
Best regards,
The Longforte Team
Use these week in and week out!
Use these week in and week out!! I can't recommend these enough, fantastic service. The mail man thrown my parcel over the neighbors back gate and longforte was so so helpful with helping me with my damaged bottles. I honestly can't recommend them enough
2 februari 2025
Review zonder uitnodiging
Antwoord van Longforte
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and service. We’re also glad we could assist with the issue you had with the delivery, and we appreciate your understanding. Your support means a lot to us, and we look forward to continuing to serve you!
Best regards,
The Longforte Team
Rude and unhelpful
Requested refund only to be told it had been dispatched and can't be cancelled. Item was then dispatched over 24 hours later.
Terms state 20% restocking fee and return postage.
Obviously refused to cancel so they can charge more.
Staff are rude and arrogant. Refused to send proof of delivery photo because it was illegible and didn't confirm anything!
Rudely told to go elsewhere in future.
10 januari 2025
Review zonder uitnodiging
Antwoord van Longforte
Hi Steve,
We’re sorry to hear you were unhappy with your experience. To clarify, your order was processed and dispatched on time, but the courier tracking did not update immediately, which may have caused confusion. Once an order has been processed and handed over to the courier, we are unable to cancel it.
Regarding the proof of delivery, we confirmed that the courier was at the delivery location when your order was marked as delivered. We do not apply a restocking fee unless items are returned in an unsellable condition, which was not the case here, so this was not relevant to your situation.
We tried to be reasonable and explained the situation, but as we were unable to provide a refund outside of our terms, we understand this was not the outcome you were hoping for. While we always aim to assist our customers, we also have to follow fair business practices. If another supplier better suits your needs, we respect your decision.
Best regards,
The Longforte Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS
Placed an order which immediately was cancelled but still taken the funds from my bank account. No answer to emails or phone. Looks like going to have to take legal action. Need to put a stop to these scammer companies
1 januari 2025
Review zonder uitnodiging
Antwoord van Longforte
Dear Dave Jenkins,
We appreciate feedback but feel it’s important to provide clarification and context regarding your review.
Your order was cancelled automatically because we had previously banned you from placing orders with us. This decision was made due to your unacceptable behavior towards our customer service team during a prior interaction, where you were rude and abruptly hung up the phone. Our team made every effort to assist you with your previous order, which was delayed by FedEx—a situation entirely out of our control. Despite this, you demanded same-day delivery during the holiday period, which was not feasible. We do not tolerate abusive behavior toward our staff, and we stand by our decision to prioritize their well-being.
Regarding your most recent order, the funds were automatically refunded upon cancellation. Refunds made via card can take 1-2 working days to reflect in your account, as is standard banking practice.
Finally, while you are entitled to voice your dissatisfaction, accusing us of being a "scam company" is both baseless and defamatory. If you are truly intent on pursuing legal action, you might wish to consider the potential consequences of making slanderous claims. However, we would prefer you find a different supplier to work with moving forward.
Appalling customer service
Appalling customer service, delivery did not arrive and did not seem to to bothered or want to help resolve the situation. Just got an attitude of what do you expect me to do about it???
17 december 2024
Review zonder uitnodiging
Antwoord van Longforte
We’re truly sorry to hear about your experience and understand your frustration. We take customer service seriously, and it seems there was a miscommunication. We always aim to resolve issues as quickly as possible, and we regret that you felt your concerns were not addressed properly. Please feel free to reach out directly, and we'd be happy to further investigate this for you and find a solution.
Best regards,
The Longforte Team
Antwoord van Longforte
Hi Tanya,
Thank you for your kind words and for being a valued long-term customer! We truly appreciate your support and look forward to continuing to provide you with great service. If you ever need anything, we're always happy to help!
Best regards,
The Longforte Team
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