Longo's Reviews 

We tried Longo's organic balsamic dressing and we enjoyed it very much. We bought it because it does not contain soya. Our daughter has an allergy to soya, an item that is found in many prepared food products making shopping a challenge.

inflation less than 10%, prices went up 200%
honey from 10 dollars to 24 dollars, toilet clean from 3 to 6, vegetables and fruits went up 100%
when you ask why they blame suppliers, when you ask them why do not change suppliers they said fortinos is
buying so we have to buy too. Bottom line everything is a rip off, I asked them to make a cost operation not to send workers to Fortinos and record prices.They told me everybody is doing this, that means every price is eyeball, no logic behind this.They prefer to stay with unsold items for ever, if you ask about cash flow now compare with 3 years ago they do not understand what are you talking about,WHAT A DISASTER, everyone wants to get rich very fast!!!
What is funny is they have advertise on every store now 100 items on sale , this make look stupid, you shoot up the price, did not work and you are looking for customers now???What a disaster!!!

Went to Longos at Thomas and Glen Erin Mississauga. Went to buy some meat. Bought some and then wanted to buy a thin mild sausauge it think called kolbalina thin. Sign posted said 1.89/KG. Counter person try to charge 2.49/KG. This was not the hot one that cost $2.49/KG
The counter person would not adjust the cost according to their posted sign but kept on about the code and if I wanted it..
This is surprising for Longos to not abide by their own price on the sign.
Getting increasingly disappointed with Longos. Pricing are getting higher and higher and less discounting as before. Really!! 30%
The counter person at the meat counter was surprised when I said no because you want to charge %25 more than what is on the sign. I walked away.

This is the WORST Longos location to work at. (Ajax, Ontario)

Majority of the employees don’t act normal there. They act like they are mental and they have the most disgusting attitude I have ever seen. The head office needs to fire 99% of the employees at the Ajax, Ontario location and start hiring people that act and talk normal to their customers. The females that work at this location act like mentally crazy b!tches. This location is a “wannabe” Longos. Everyone that I talk to says the exact same thing about the employees. This location has gone down hill. (BIG THUMBSDOWN)

The head office and management team should fire 99% of the employees at this location and hire new employees. All of their rotten employees are bringing this location down. This Ajax location has a very bad name and if the head office does not start changing things the sales will go down. This location is known to have mentally crazy employees who treat their customers horrible with no respect. They need to start hiring people that act like normal human beings and not people that act mentally disturbed.

Went to the Coppercreek location in Boxgrove Markham early one morning last month. I honestly thought they opened at 7am, walked in around 7:10am. There was a man changing their floor mats and the door was slightly open
So I went in. Did some shopping and went to the cashier area around 7:25sm. No one was there except what seemed like the Manager. He looked at me and very rudely told me they opened at 7:30am. He went on very angrily telling me I shouldn’t have came in. I told him in I thought they opened at 7am, he said that was pre-Covid. The man was unbelievably rude, can’t believe that he even worked in customer service. I left my cart and walked out. At the very least he could told me what time they opened and asked me to wait 5 mins. Needless to say I haven’t returned and will never. I live around the corner and been
Shopping there for over 15 years. Just like that morning I’ll go to Walmart down the street.

I ordered a delivery, was waiting for it??? Never came. They had the balls to take out my money from my account. Now I have to waist my time to rectify the issue. What a joke!!!

I am a regular shopper at Longo's Ponytrail for more than 15 years. Their products are always fresh with good customer service so I love this location. Most of cashiers are nice, friendly and very professional.

However, today this cashier with short hair named Sally, who was at cashier today, 9/17 around 5pm, her service was unacceptable and rude. No hi, no thank you, no bye, i had to pack some stuff myself. She even threw (she literally threw it) the receipt at me in the end. Very frustrating and i m actually shocked to see someone who is so rude with no customer service skills has been working at Longo's as i never had that kind of experience and treatment before at Longo's.

I already shared this on google review. I don't write this kind of negative reviews nor send complaint letters but today's treatment was just unacceptable.

Cashier Barbara is very rude and prejudice. She looked me right in my face with misery. She threw my bananas around and I had to tell her. Friday, Sept. 2nd today.
Your employees on the floor are rude as well, they cross customers and cut them off without saying sorry, no manners. I go there weekly and same manner constantly, rude very rude employees. Management really needs to do some training with employees to show good customer service.

Besides today going to Starbucks Longo‘s only because the matcha that I want is not at the other location but this will be the first and last time I’ll ever step in that damn store the manager he’s rude and disgusting and he belittled me and my husband in front of the cashier and customers making feel me feel like I’m at criminal just because I want two bananas I have spent so much money in that damn store he’s not even worthy of my money I’m so embarrassed and ashamed ever stepping foot in that store I will never do it again and besides that I overheard when we were leaving him telling his employees about us I can’t stand not respect people like that what kind of person is he to do this

I had the worst experience in the Applewood Longos.
I bought some stuff and a small cake. It was Saturday. One of the cashiers refused to serve me, even the cash was opened and yelled at me. The other cashier started to scan my stuff and with the force put all into the plastic bag. All including the cake. It happened that cake box opened and the cake fell into the plastic bag. She took it from the bag and started to place it into the box!!! It is not only disgusting, it is dangerous. I had some stuff from the shelves, her hands are not so clean, etc. On my what she is doing she started to yelled at me very loud.
I asked for the store manager, he came and also in very rude manner told me, after I explained him the situation, that all do mistake.

I have just experienced the RUDEST person ever in my 50 years, at Longo’s Online orders help line. She would not give me her name and instead hung up on me! SHOULD NOT BEING WORKING IN CUSTOMER SERVICE!!!!!!
And NOW, so far at a FIFTY THREE minute wait, I am STILL currently on hold, with customer care. First was told to expect a 9 minute wait time. 21 minutes later, a message “you are 3rd in Que, and your wait time is 7 mins.” 12 minutes later “you are 2nd in que, 9 minute wait time.” 10 minutes later still 2nd in Que and still 10 minute wait. 10 minutes after that still 2nd In que now with an 11 minute wait. Now at 59 minutes and still waiting for (ironically named) Customer Care .... where they clearly do not care.

Went into your Burloak location and into floral, only to see the manager Rosa ordering employees around, and speaking demeaningly to them. As someone who has worked retail, it is unacceptable for a manager to speak to their staff that way. I'd be massively wary of any of the management as they are rude to staff and customers!

Asked server if bread was from today and she said yes. Drove all the way home, cut the bun and found that the bun was hard at the tips and not fresh at all. I have purchased the buns made in the store before and this was the first time that the buns were not fresh. Returned and the person in customer service said the buns were made today but a bit rude. Received refund and I went to st Philips bakery instead. I think that the people that have worked there for many years should get a change in career as they do appear to be fed up with customers.

I am a experienced cook, but sometimes look for a item I can cook for just myself. Recently purchased the prepared cooked turkey breast In gravy. From the minute it came out of cooking pan, having followed the directions, the aroma was disgusting, turkey looked fake, it all went into disposal. I now have a diffuser on to combat the terrible smell. Thank goodness for mashed potatoes and squash.

We are lot of people we buy from your store in Milton ontario every week the grocery .Unfortunately we don't find no halal food. Please look at this opportunity to grow your business by attracting spme customers who eat hallal food specially meat product.thank you

I am regular cutomer since 20 years but now they no more carry what I like to buy
I love to buy lucky bamboo but are no more selling in the store ,I don’t know from where I should buy bamboo on elephant

I have been a loyal customer for over 30 years.It is time to move on though.I have emailed,called and posted reviews and yet ,I am still awaiting follow up.I purchased items to be delivered ,which never arrived.I was charged for the items(approx $50) and no credit has been applied.I purchased a delivery membership in April 2021 ,for a year,yet they charged me $9.99 for delivery...Bring back the Longo family,as Sobeys is going to destroy this store...

Had a great experience with an employee at Longos on Hurontario Street in Brampton today. Brandon went above and beyond to assist me in finding items I was looking for. He noticed my cart was broken and went and got me a new one. Very quick to notice small issues and resolve them. He was very polite and has great people skills. Thank you Brandon.

I purchased prepared food at the Longos located on 1100 King street. The food looked very appetizing, so I bought a significant amount for my entire family. Two of my family members including myself got sick shortly after ingesting the food, and I could not go to work the day after. The customer service was also very poor, and there were not enough Cashiers.

I have a question about buyer. I was at Longo's at Rathburn and purchased Cracker Barrel combo. I noticed there were a lot more on shelves than usual. When I opened one the cheese was green. Checked expiry date and sure enough - expired. Did your buyer think they were getting a deal? Also, around Xmas last year didn't see Campari tomatoes which were replaced with another brand. I checked every single box and found a rotten one in each and every one. I think your Buyer thinks they are saving $'s for the store when they see deals. Deals are there for a reason and in the end no deal at all. Gives the store a bad rap. Someone needs to follow up on buying for the store.