Lonowear Reviews 

Do not buy from them. They do not care about their customers.
I bought my first pair the wrong size. I tried to EXCHANGE them (not return!) at day 15. Returns ended at 14days which they regrettable informed me after thanking me for my support.

Don’t waste your money. I spent £70 on a pair that were far too big. The company agreed to an exchange as long as I covered the cost of shipping, so I sent them back to their Glasgow warehouse about five weeks ago, just before Christmas. The last email I received from them asked whether I had taken a picture of the soles, which was never requested until I was done returning the shoes. I’ve emailed them twice since but have had no response, so now I'm £70 out of pocket with no shoes to show for it. The company are clearly a bunch of cowboys with zero concern for their customers. Plenty of reputable shoe brands out there. Stick to those instead!

Extremely poor customer service.
I received the shoe and it was one size bigger, and this was after consultation with their so-called support to help you advice on best fit. Tried it on, it was too large. Wrote to them to exchange, but was told that we have to absorb the shipping fees. Asked if this can be waived. No replies from them and totally ignored this request.
I wrote another email to them to say that since they did not reply and seemingly not keen to attend to my exchange request, i'd request for a return instead to get my money back. They only replied to this email without addressing my earlier point.
I am about to return, but reading from other negative posts, I am not sure if I should do it because they might not even process it.

I would rather go for any other brands with good customer service and pay slightly more than having to deal with such poor customer service. Totally avoid Lono.

Nice comfy shoes - horrible returns/exchange policy that ends up feeling like a scam :(

Bought three pairs. Wanted to exchange one for a larger size and return the other two. Followed the various complicated steps for a return (which was a hassle).

Sent two pairs back, waiting for permission to send back a third - zero response for over a month.

Like another reviewer on here I feel like I have paid for shoes but have none.

I would avoid.

So far I've bought 6 pairs of Lono's. 2 for myself, 3 for others and 1 pair that didn't fit and needed refunding or exchanging.
I'll try and keep this review simple but useful!

First 2 pairs - Perfect. From measuring feet to ordering to receiving, everything went really well for us.

Second 2 pairs - Almost perfect, the ONLY issue was my sisters didn't fit so we needed to exchange them.
After contacting Lono and already understanding there would be return shipping fees etc they came up with, for me, a great solution.
"Sell or gift the pair that don't fit to spread the Lono word and here's a code for discount of the next pair and free shipping."

Now I get it, some people would want something more or different but I was stoked with that.

So I sold the other pair for basically what I bought them for and then used the discount code to get 2 more pairs with free shipping.

All in all, great communication and for me, awesome result.

The shoes themselves fit incredibly well with or without socks and the knit sides means my wide shrek feet can open out properly!

I really do rate these shoes and for the money they blow others out of the water, especially in comparison with Vivo's, yes they're awesome BUT ridiculously expensive for what they are - just my opinion don't have a cry about it ;).

So there you go.
Buy Lono's.
They're mad.
Comfy as F and the service for me, has been great across every order so far.

Love 'em.

Shoes are cheaper than Vivo but not worth it:
1) terrible customer service. The shoes I ordered are one size too big and I haven’t been able to exchange them.
2) exchange requires a complicated series of sending photos and shipping slips so the company can send an exchange code. I’ve shipped the shoes back and haven’t received an exchange code. They’ve basically taken my money and I’ve got no shoes. I’ll probably have to file a dispute with my credit card.
3) because shipping isn’t covered, I’ve paid $30 for extra shipping costs including the return. Shipping costs add up plus the headache of dealing with a non-responsive customer service.

Thought these might be a good, cost effective alternative to Vivo but the lower price point also comes with bad customer service so not worth it at all.

One of the best shoes I have tried ever. Bought these shoes, 7 days ago, and they are just great for both running, and training in the gym.

At first you can feel your feet having to get used to the fact that you aren't getting as much support, but it feels more strengthening than painfull.

All in all great product would recommend, especially if you have bunions like me, then the wide toebox helps a lot and they are so comfortable as well.