LOOK OPTIC Reviews 

592
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I absolutely loved my first pair so much, I just had to order a second pair. (This time Sun Progressives) When my second order was lost in the mail, I notified customer service and they immediately sh... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased three pairs of glasses online after seeing ads on Instagram. There was an issue with the parcel getting lost and upon contacting the company they immediately resolved the issue. I was blow... Toon meer

Beoordeeld met 2 van de 5 sterren

Bought cute progressive glasses during a sale, and I have experience wearing progressives but they seem to be defective. My eyes can’t focus at all in them, like there was a production issue. And as I... Toon meer

Beoordeeld met 5 van de 5 sterren

Ely was very helpful with my incorrect pair of glasses I received Ely fixed my order and processed my replacement and asked the team to expedite the shipment so I can have my glasses as soon as poss... Toon meer

Bedrijfsgegevens

  1. Brillengroothandelaar

Geschreven door het bedrijf

We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

592 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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Heeft 89% van zijn negatieve reviews beantwoord

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4,5

Alle reviews

(592)

353 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Look Optic goes ABOVE AND BEYOND

Look Optic goes ABOVE AND BEYOND. I will forever be a lifelong client. I already own at least 12 pairs and just purchased the latest!

9 oktober 2026
Review zonder uitnodiging
Logo LOOK OPTIC

Antwoord van LOOK OPTIC

Thank you so much for your incredible support! We're thrilled to hear how much you love your LOOK OPTIC glasses. It means the world to us to have loyal customers like you. We truly appreciate you being part of the LOOK OPTIC family!

Beoordeeld met 1 van de 5 sterren

I can't even gauge the product - still waiting.

I can't even gauge the product. I ordered "two-day shipping" and I am still waiting a week and a half later in Central Oregon for my glasses that are now in Seattle via Portland.
Stellar.
Never ordering again.

8 oktober 2026
Review zonder uitnodiging
Logo LOOK OPTIC

Antwoord van LOOK OPTIC

Hi there,

We're so sorry to hear about your experience, and we completely understand your frustration, especially since you paid for two-day shipping.

This is certainly not the experience we want you to have with LOOK OPTIC, and we sincerely apologize for the inconvenience.

Someone from our customer service team will be in touch shortly to look into your shipment and help resolve this issue.

Thank you for your patience, and again, we're truly sorry for the frustration.

Beoordeeld met 1 van de 5 sterren

My glasses were crooked.

My glasses were crooked.

I Do not care for your email F cancer. It’s offensive especially to someone who has experienced cancer several times within the family. Whoever thought that was catchy needs to do a little more research.

Your discounts are bogas, deceptive even, I can get 3 different prices depending on how many places I want to click. It should not be like that, especially for repeat customers.

7 juli 2026
Logo LOOK OPTIC

Antwoord van LOOK OPTIC

Hi Kim,

We're truly sorry about your experience. We apologize for the crooked glasses, the confusion around our promotions, and any offense caused by our recent email campaign. That was never our intention, and we sincerely appreciate your feedback.

We'll make sure your concerns are shared with our team, and someone from customer service will be in touch to help make things right.

Thank you for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

Just purchased a pair of progressives…

Just purchased a pair of progressives (Keaton/cinnamon) and I’m so happy with them. They fit great and I wear them all day!

7 oktober 2026
Review zonder uitnodiging
Logo LOOK OPTIC

Antwoord van LOOK OPTIC

Thank you so much for sharing! We're thrilled to hear you're loving your Keaton Cinnamon Progressive Readers and that they're such a great fit. We hope you continue enjoying them every day!

Beoordeeld met 1 van de 5 sterren

Where is my order?!?!

I have no idea where this order is, but it has take nearly two weeks for a shipment within the US. Absolutely horrible. Won't be ordering from them again.

7 oktober 2026
Review zonder uitnodiging
Logo LOOK OPTIC

Antwoord van LOOK OPTIC

Hi Melissa,

We're so sorry for the delay and completely understand your frustration. This is certainly not the experience we want you to have with LOOK OPTIC.

Someone from our customer service team will be in touch shortly to look into your shipment and help resolve this issue.

We sincerely apologize for the inconvenience and appreciate your patience.

Beoordeeld met 5 van de 5 sterren

I absolutely LOVE my experience at Look…

I absolutely LOVE my experience at Look Optic! The customer service has been exceptional, my progressive lenses are gorgeous, and the attention to detail was incredible. They went above and beyond to make sure I was 100% satisfied and I truly felt listened to as a customer. I highly recommend Look Optic for beautiful eyewear and outstanding service!

2 oktober 2026
Review zonder uitnodiging
Logo LOOK OPTIC

Antwoord van LOOK OPTIC

Thank you so much for your wonderful review! We're thrilled to hear you're loving your Progressive Readers and had such a positive experience with our team. Making sure our customers feel heard and taken care of is incredibly important to us. We truly appreciate your kind words and recommendation!

Beoordeeld met 5 van de 5 sterren

The customer service experience was…

The customer service experience was above and beyond the call of duty when I needed to exchange an item. They totally stood behind their product and didn’t stop until they were sure I was delighted…and I am. Will definitely recommend to friends and family.

5 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First of all I’m very happy with the…

First of all I’m very happy with the quality of the glasses! It’s so stylish and my husband loved it too!
I had an excellent experience with this company from start to finish! They truly exceeded my expectations and provided outstanding service. They were professional, responsive, and attentive to my needs, making sure everything was handled promptly and efficiently.

What impressed me most was how quickly they responded to my requests and how genuinely committed they were to making sure I was satisfied. They listened to my needs, followed through, and made the entire process smooth and stress-free.

4 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Look Optic lived up to their return…

Look Optic lived up to their return policy. They answered me promptly and gave me credit to order the correct glasses. Note - I would recommend clicking on the Sizing tab. After ordering 2 styles that were larger than I thought they would be - I carefully looked at the sizing each style I was considering compared to the one style I have that fits well. The picture can be deceiving. I knew the Keaton's fit me well - I discovered the Bond was much bigger even though the picture looked similar. The Abby was only a tiny bit bigger than Keaton due to a different shape. I ordered with confidence this time and can't wait to receive them so I will have a pair everywhere I need them, Work, House, Purse...

1 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m very impressed with Look optic

I’m very impressed with Look optic. Love the light weight progressive glasses! I had to make an exchange and they helped me without delay. From the beginning, the customer service was outstanding, and the team kept me informed throughout the process of my exchange. They were professional, courteous, and genuinely helpful, making sure I am 100% happy with my glasses. I would definitely recommend them to anyone looking for reliable and quality glasses. Not to mention a very responsive return policy and customer service.
Many Thanks

29 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m a repeat customer with LookOptic

I’m a repeat customer with LookOptic. The web store and customer support are top notch. Their customer service starts with an instant AI attendant “who” asks if “she” can help or if my inquiry needs live help. And when I asked for live help, I was emailed very quickly by live team (Kiki, Andy, Angel, Ely) who solved my issue, all within a few hours.

29 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Glasses and Outstanding Customer Service

lf its customers\. I’ll definitely be ordering from them again\.had a great experience with LOOK OPTIC\. I love the glasses, and their customer service was excellent\. Andy was responsive, helpful and made everything incredibly easy\. It’s nice dealing with a company that actually takes care of its customers\. I’ll definitely be ordering from them again\.

25 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just ordered my third pair of…

Just ordered my third pair of progressive readers. Absolutely love the Abby. After my cataract surgery I didn’t need to wear prescription eye glasses, so I found the Abby and could not be happier. Thank you !

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nice Progressive Readers

Purchased a selection of progressives. Ended up keeping 2 of the 4. They are great glasses for my needs and look good too! Customer service was responsive when I had a question about refunds on the two I returned.

18 september 2026
Review zonder uitnodiging

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