Lothian Buses Reviews 

Fantastic bus company , buses are great , drivers are really friendly and helpful , the standard of the fleet is fantastic compared to other companies , great value for money on Lothian Buses and the Airlink Service 100 , Best company in Scotland!

Me and my wife,got the x18 from bathgate to edinburgh, we were charged £5.50 each for day tickets, when queried at the time as I thought it was wrong , we were told, that as long as we were not travelling in edinburgh that was the correct price instead of being£8.50, which is fine, the journey home we got on the bus no questions about the tickets. Due circumstances I got off at Corstorphine, and when I got the next bus was told that my ticket wasn't valid , so why don't lothian country make it clear as to what zones are what,absolute joke of a company

I don't understand why the number 22 bus is consistently late arriving at Morrison Crescent every single day. It's frustrating to spend all day at work and then wait an additional hour. I might as well just drive and park nearby.

Just want to thank the very thoughtful driver who drove off laughing as we were running towards the 44 at about 8.46 on Monday 19th. I Suppose we were about 20 yards from stop and it would have been difficult for him to wait 10 seconds. Still as we are both late 70's the exercise and long wait was good for us

Very unreliable. Buses always fail to show up on time or not at all.

These companies should be sued by the people for the mess they have our public transport in. Crazy to think undeveloped countries have a better services than Scotland or any brittish country. When buses are running 20 and 30 minutes late these companies should have there trading license revoked and face substantial fines. Horrendous and embarrassing service if you can even call it a service. The only people these companies service are the owners and share holders.

I got 22 bus from crewtoll today at 13.15. I was with my wee one. There were two passengers before me to get down in my destination. I was with my daughter near to the stairs. She closed the door before we get down. She didn’t say anything and keep watching through the Mirror. This is the first time getting a bad experience from Lothian bus service. Never ever promoted.

On 400 bus bus number 509,bus driver very helpful,letting me know where to get off at lasswade crossroads at 16.00hrs

On my way to work the driver along with driving at a snails pace on an empty road decided to sit at an equally empty bus stop when I enquired and mentioned that due to this action I'd miss my next bus and be late for work then driver of the number 3 (626) replied I don't t care I'm in charge of the bus!
08:30 30/07/24 I suggest we all buy cars as LRT obviously don't care about their passengers disgusting attitude to have maybe you want to come up with a timetable drivers can adhere to and training in etiquette and manners

I can’t rely on any bus anymore, I always end up ordering a cab or Uber because of this. Sometimes they never stop and lie on the apps that they did and then out of the blue they arrive or not. I can’t explain the level of frustration this gives me. It used to work so well and now it ruins your whole day, I can’t get to appointments on time anymore. I hate Lothian buses

i had got on 113 this afternoon and my bus pass had declined the lady told me i wasn’t aloud on the bus and i had to pay i didn’t think i had money on my card so my friend tried to pay for me but her card never went through i tried to get on again and my card had went through but all the other bus drivers have let me on even if it hasn’t scanned because i still had the card! the lady was very rude about it and i am only 15

Horrible experience my husband lost his bus card on night bus he topup the card 2 days ago and now shandwick place charged 3 pound for new card and 66 for topup .but why charged again?

Myself and my wife had a terrible experience of racial abuse as well as sexually explicit language from another man whilst in Bus number 31. The driver did nothing and walked away saying that he will do nothing about it. I had to call 999. Terrible experience. Make sure your your safety prior to boarding Lothian Bus

Got the no 5 bus today from mountcastle @ 3 . 36 pm going from top of mountcastle into town . The driver was an absolute delight . When I got off other people were talking how nice he was also . I hope he reads this . Often I say thanks and I get ignored but he couldn’t have been nicer . Honestly he lifted everyone s spirits . Well done .

Been getting the 16 from oxgangs for about 2 months now and ushally it's about a 20 min wait after the bus is suppose to be there. Not great I know but Today...... I waited 55 mins. There suppose to be every 15/20 mins. Not 1 turned up. Lothian buses are completely useless.

On number 10 bus on 14th June No. “1000”
6.19pm at Gilmore place. The driver was a credit to your company going out his way to help various passengers.

I would just like to say thank you to the driver of the number 34 that went along Slateford road 20 mins ago ,went through a puddle and soaked me and an other lady at the corner of Hermand Cresent and Slateford road hope you have a nice day and hope I can do the same for you some day
not a happy bunny.

We recently travelled to Edinburgh for a long weekend, we used both the buses and trams and we thought the day rider tickets were well priced and the bus service and conditions were very good. We would use again, I seem a lot of negative reviews and therefore caveat that we only stayed for a long weekend.

Single-decker buses are not running. I changed my job and with it the buses I use to get around the city and I'm in shock. Until now I haven't really complained about Lothian buses but single-deckers like 1, 2, 38, 36 are never on time. I get to the bus stop about 15 minutes before the bus arrives and often wait over 40 minutes for a bus that is scheduled to run every 30 minutes. The company has been consistently lowering the quality of its service for the past few years. One of the worst public transport systems in Europe.

Lothian Buses are excellent in my opinion. I have no issues. I have also read some negative reviews, and clearly, "some people" haven't got a clue what it takes to run buses on time. I assume, most of these critics don't drive and are not familiar with weather and traffic congestion. So to summarise, Falls, your on a moving vehicle, losing balance happens when you stand up on a moving vehicle before the bus comes to a stop. The lights does read "Bus Stopping", so think about it, just take care. Advice, ring the bell and stay seated, or if standing, hold on tight. You to, have responsibility for your own safety.

"No wonder there is more cars on the road", & "buses running late". Ask yourself negative review author, what came first, the chicken or the egg? Buses have to compete with every other road user theses days and maintaining an on time, time table, especially during peak times and unexpected events, can be challenging.

Give the good people at Lothian Buses a break and have a bit of empathy.

Good job Lothian Buses, keep on going. Our communities rely on you.