LottieFiles Reviews 

Lottie Files is definitely the best platform for (Web)Animations out there. I am currently using it for a student project and it's absolutely insane what you can do inside there. I really love the new LottieCreator where you can create your own custom animations. Also thanks a lot to Haleeza for the amazing customer support.

Meranelle Igot provided excellent customer service. She was very helpful and responded quickly to all my concerns. Our conversation went smoothly from start to finish, and she was able to resolve everything within the same day. I truly appreciate her patience, efficiency and friendly assistance. Thank you, Meranelle!

Great tech, and customer service, had some issue— they resolved it

Absolutely amazing customer support.
I had an annual plan, and after using it for very specific task I let it linger, then I forgot to cancel and it got auto-renewed. They had no issue refunding me and downgrading my plan as I asked them to do. They also communicated with me throughout the process with that extra-mile touch.

Amazing customer service.

I was subscribed on an annual plan and the plan had just renewed, I then lost my job and 20 days had past before i realised and they were very understanding and refunded me.

A rare and admirable experience.

Great service. Used to create some great visuals for presentation. I accidentally forgot to cancel my subscription. The team refunded my money no issues.
Would definitely use again when I need to

Biggest scammer company I have come across.I subscribed to one year plan but it still showed standard even after the payment was cut.
When I complained they asked me to pay double and suspended my account and said pay 299 usd + 299 usd as extra sead is also triggered which I have not even selected anywhere.
They took me money , blocked my account now asking me to lay double

LottieFiles has some of the kindest and most understanding customer support I’ve ever experienced. I accidentally subscribed to a yearly plan I couldn’t afford, and within a day, they refunded me with such compassion and humanity.
Special thanks to Haleeza, who not only helped me without judgment but even created a custom plan for me in case I want to return in the future.
That kind of support is rare – and it made me love the platform even more.
Also, LottieFiles is just fun and creative and full of possibility. Highly recommend – both the service and the people behind it.

Simply doesn't work at all! :D I spent 2 hours trying to export a very simple svg graphic animation in figma following the lottiefiles tutorials and I reached a point in which I couldn't make my animation possibly any more suitable to export properly with the lottiefiles plugin and it still inexplicably did not export the animation properly. There was still some visual glitch that I cannot for the life of me explain!

0/10 product, don't waste your time trying it like I did. Just suffer through After Effects for exporting gifs; it sucks but at least it works! :D

To download one icon, I have to buy a one-year subscription for $180. Moreover, I have to calculate even that myself, because the final amount is not indicated anywhere until I pay... Horrible approach.

Two points for creating a monopoly and free demo opportunities.

What a terrible service! Lottiefiles used to be one of the most useful website online and now it became a trash. Limiting free profile with 10 animation was fine until you realize that you cannot download even free animations even though you have not reached 10 free limit. They simply force you to opt for the paid version which small creators cannot afford monthly. First they made the service free and later they started charging for everything, what a greedy company. Now I cant design and upload animations because I am out of free limit.

Our marketing team started using LottieFiles in early 2023, and while our business needs have since evolved, we recently found ourselves without access to the account created by a former employee. When we reached out to LottieFiles for assistance, their support team was incredibly responsive and helpful. They quickly resolved the issue by refunding us and closing the account, making the process smooth and hassle-free. It’s refreshing to see a company that values customer service and operates with integrity. Highly recommend LottieFiles for both their product and their exceptional support!

Scam down to the core.
The actual usability of what could be a good app suffers horrendously because they try to get you to fill up the 10 „uploads“ (one directional, deleting projects does not help). Making an edit on a current project? You have to create a new project. Fix a bug from a project? New project. And so on.
Essentially you can not finish anything before reaching the paywall. And that is where the real fun begins…
They advertise only monthly cost - even at check out. But once you get the bill you will notice that you actually subscribed to a YEARLY subscription!! And there is no monthly option at all!
There are many competitors. Don’t even start with this shit.

Had great support from their customer experience team

Hides standard pricing plans based on how they profile you (open site in incognito, you’ll see cheaper pricing.) Seems based on if your email uses a custom domain. Advertises monthly pricing but switches to annual pricing at checkout. No monthly is actually offered anywhere on the site. Plus refunds are only for EU residents! Fell for the con and live outside EU? Sucks. After reaching out for a refund regardless, I was only offered a downgrade to the (previously hidden) basic plan.

Once you actually get into the app it’s slow and buggy, page freezes after a short scroll (M2 Pro Mac Mini) and Chrome has to force close the tab. I could rattle off several more bugs and crashes but my point is clear. Hesitate to do business with lottiefiles.com.

Just like all other reviews, I've been scammed by Lottiefiles and Iconscout. This company man...

Well, just like many other reviews here, I also got scammed by the false advertising of monthly billing -- twice! I am currently resolving my second order for 600$ just becuse I have invited another person to the project.
So sad, because indeed the thing is actually pretty sleek, but that helps little when you have to deal with crooks.

I am very satisfied with lottiefiles, but as already mentioned, the subscriptions are not clearly defined. I also took out an annual subscription by mistake, even though I needed it for one month. However, support reacted quickly and refunded the money. Many thanks for the great product!

I had an issue that I needed help with, and the LottieFiles customer support team was incredibly efficient and kind in assisting me. They quickly understood my problem and provided a solution in a friendly and professional manner. Thank you for the excellent support!