LottieFiles Reviews 

Upgrade to upload more files.
I am trying to download a file and not upload it.
What is this weird pricing strategy?

Scam. I signed up for what for a single user account, which I thought was monthly billing but was charged $240 for the year. I was charged for the year. Then I shared the link with my client twice. and somehow was charged for two separate Team accounts. This was not obvious at all. I just happened to check the billing and I saw my next payment cycle was $917!!!. Meaning 240 + 917 just to turn a few animations into code. This is robbery. I contacted customer support. They did not even correspond with me. They canceled my account and charged me for the Team accounts, I'm guessing at a Prorated for 330. So Over $500 just to use it for a few animations within a month. I was robbed left with no explanation. Their customer support claimed they did not see any charges, which is false as I even attached screenshots. This is a scam.

The booked two years in a row 250$ from my bank account, although I have cancelled the subscription 3 years ago. Would not recommend it at all.

Really helpful and timely customer service. The rep listens to my concerns and reconsidered a decision I disagreed with.

And Lottie Files are GREAT for our client websites.

Amazing customer service. They are so sweet and helpful.
Lottie tool itself is a great tool but requires a bit of time to handle and use correctly.

They basically put a middle finger to all free users with the free limit change.
Support is basically non existant.
Plugins and everything are bugged and filled with issues by default.
20$ a month for something with this quality, support and reliability is really risky... But at the same time lotties are more famous than ever, so will be interesting to see where this scam company goes

It is an excellent company with high empathy for clients. They pursue more...

Fastest and best way I know to get light weighted animations exported fast for development stages
As an animator it is also very nice for post editing, with timing and recolor tools and all is easy to deliver straight to code
I work with after effects and use the Lottie plugin most of the times , very easy and intuitive.
Their support team responds really fast and are so helpful, great product I love it so much !

I was having issues creating a Figma animation, so on a Saturday night, I opened a support request, providing a link to my Figma file and video walk-through of the issue I was having. Early Monday morning, Lottie Files' customer service responded with a "working on it" message, and by early Tuesday AM, they had sent a super informative video, showing me step-by-step how to successfully execute my flow animation, with a couple different options for achieving the results I wanted. While I feel that Lottie Files' own tutorial videos could be a little more detailed for a newbie animator like me, I was very impressed with how they handled my request and the final result.

These are very deceptive tactics; They advertise free SVG animations, but after they make you create an account, there is no SVG to download, only the paid options.

Customer support was responsive and took care of my refund in a timely manner.

It is a great service and when I forgot to cancel my subscription, customer service was helpful and refunded me. Big fan.

He tenido un problema y me lo han resuelto de manera àgil y rápida.

I searched for 2 weeks for assets for my project. I couldn't find any I liked. I contacted support for a refund and they were un willing to give refund.

As a newcomer to Lottie, Lottiefiles helped make it easy for my company to convert our animations to the Lottie format and compress them. The compression feature was sometimes hit or miss, but otherwise we enjoyed being able to preview, save and export our animations with Lottiefiles.

Lottie files is a great project that enrich the use of animations on the web and rises the standard level. I'm very excited in advancing my skills in making Lottie animations. They are highly optimized for the web and so far the best option. Also, their support is very helpful and willing to fix any reported problem in the shortest possible time. Thank you for your service and keep up the good work.

Relatively new to Lottie, but the tool is easy to use & customer support made life easy. Most tools make the requests I made hard to conduct, but Lay @ Lottie took it head on and made it happen!