Loudcup Reviews 82

The wrong colour was sent to me but the company handled it in an amazing way. Perfect service and we love our Loudcup!!!

One of my cups arrived damaged, so I wrote in explaining it and added a photo. That was all it took.I got an email right away that a replacement was being sent.

Thank you for your assistance in resolving my error. I really appreciate that you would help get me the actual color cups I thought I’d ordered. My clients will be very happy to get them in the Marlin Blue color.

5/5 Stars – Outstanding Customer Service!
I recently lost the lid to my LoudCup (total user error on my part—happens way too often at tailgates). I reached out to their support team, not expecting much beyond maybe a paid replacement lid option, but they completely blew me away.
Alyssa handled my request personally and replaced the entire cup for free—no questions asked, no proof needed, no hassle whatsoever. She responded to my email the very next day, was super friendly and professional, and got everything sorted quickly.
In an age where customer service can feel so impersonal or frustrating, Alyssa and the LoudCup team made it effortless and genuinely appreciated the customer. The cup itself is already a favorite—keeps drinks ice-cold, the built-in horn is hilariously loud and perfect for games—but knowing their support is this good makes me a customer for life.
If you’re thinking about getting a LoudCup, do it. Great product + exceptional service (shoutout to Alyssa!) = unbeatable combo. Highly recommend! 🏈📣
Thanks again to Alyssa and the whole team—you guys are awesome!

I love that I was able to reach out with a question. I didn't love how I was kind of talked down to, like: "as stated on our website" as I did not even realize I was ordering special order items; to even look at the terms of estimated times for shipment on special order items. I saw "low on stock" and thought there was stock to be shipped ready. BUT I was very appreciative with how quick I got a response from the support team, and they definitely answered my question! :)

Great customer service and deals

This company is absolutely amazing! I contacted customer support and they quickly responded and continued to keep in touch with me resolving my issue fast. I will be purchasing from them again and highly recommend! Customer services goes above and beyond to fix any and all issues!

Our booster club for our school soccer teams placed an order of 16oz cups for a fundraiser. The Loud Cup staff was so helpful throughout the process of design and ordering and the final product is fabulous! Can't wait to work with them again!

Had little problem, not their fault, they took care of it immediately couldn't be more satisfied.

Would LOVE FOR THEM TO MAKE A 30oz or 40oz cup with a Handel or like the trisip cups!!! That way I can take it to all the football games

I ordered a sports dad loud cup and I received a sports mom loud cup. My son is a coach to his kids teams and I thought how much fun he would have with a sports dad loud cup. But received the mom cup. The Loud cup company is going to make it right and send me what I ordered. I will definitely be ordering more loud cups. Thank you so very much.

Communication and resolution was very quick.

You have offered to resend my order.
You got back to me very quickly. Thank You

UPDATE TO ANSWER RESPONSE. You said to reach out to you, I already did and you know I did and you said no returns and pretty much gave me an attitude. Terrible customer service!

Extremely disappointed. The cup isn't as loud as advertised, didn't even sound the same as ad. Cup is very lightweight and prone to fall over. Not sturdy at all. Everything that shines isn't always a diamond. Called the loucup to return and they said they don't accept returns.

Very fast and efficient and I love my CUP!!

I had a question about the lid closure on my loud cup and got an email response rapidly and it resolved the issue. Thank you so much for the great Customer Service. Really a rare thing in this day and age.

The product is actually really nice and the branding is excellent. One of my cups was defective and after sending a video demonstrating it, the company sent out a new one which works great.

Loudcup investigated a lost order and made it right by reshipping the order in a very timely fashion

Had an issue with one of the 3 cups purchased, customer support was so responsive and kind even through the mayhem of the holiday season. They quickly replaced it. I would buy from them again. It has been a long time since I had such a positive experience! Stay LOUD!