I had trouble getting my Lowrance Hook Reveal to work. Luke from customer service got me through it. He was VERY responsive and stuck with me through the process. It is the level of service I expec... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Lower unit broke off the shaft of my lowrance ghost x. It had less than 2 hours of use. Took it to a dealer to get it fixed under warranty they said it wasn't covered because of a scratch that happene... Toon meer
What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... Toon meer
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contactgegevens
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, Verenigde Staten
- lowrance.com
2,9
Gemiddeld
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
i've always have been able to locate…
i've always have been able to locate answers to my queries
12 februari 2023
For my small package
For my small package, you could have shipped in USPS regular mail instead of Fex Ground which took longer
8 februari 2023
Antwoord van Lowrance
Hello, KHE. We're so sorry to hear your package took longer than expected. We will forward your comment to management for review. We do appreciate you doing business with us. Thank you!
Great products
Lowrance always has great products and they are easy to do business with. I run total Lowrance on my boat.
11 februari 2023
I would have preferred to have the…
I would have preferred to have the option to decide whether or not my unit was repaired or replaced.
11 februari 2023
Antwoord van Lowrance
Hi, Thomas. Thanks for your feedback. We're always looking for ways to be the best and appreciate you letting us know. We see that your unit was replaced. If you are having any trouble with your replacement, please don't hesitate to let us know. Thank you.
Perfect piece for my fish finder at a…
Perfect piece for my fish finder at a great price
18 februari 2023
Customer service was awesome and…
Customer service was awesome and perfect for the product numbers and descriptions I needed
17 februari 2023
Eazy order and quick delivery.
12 februari 2023
Lowrance makes so many different…
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd stock a given item that was touted as the newest of some item and 6 months later Lowrance was pushing a newer version of that item. Hard for retailers and even harder for customers
16 februari 2023
Antwoord van Lowrance
Hi, Marie. Thanks for your feedback. We're always looking for ways to be the best and value your input. If you ever need more information about current products, please feel free to reach out to us via social media, email or you may give us a call. We'll always be happy to help and answer any questions. Thanks!
Works great !!
9 februari 2023
Warranty
Had a power issue with a new unit Excellent company & customer service they stand behind their product and replaced the unit quickly for me .I Have been a customer for over 30 years purchased many units along the way
16 februari 2023
Antwoord van Lowrance
Thanks for the positive review, Darrell! We're sorry to hear that the shipping was slower than expected, but glad you brought this to our attention. Thanks for doing business with us. We appreciate you!
I received the wrong item
I received the wrong item. I requested item 000-12244-001 but received item 000-14583-001. Now I have to go through the trouble of sending an e-mail after spending time on two calls trying to correct the mistake. All other items were the correct items and the shipping time was quick. Please slow down and insure items requested match items being sent out.
Thanks
7 februari 2023
Antwoord van Lowrance
Hi, Irvin. Thanks for your feedback. We will forward your comment to management for review. Thanks for your patience with us. We appreciate you!
Great secure transaction
Was easy and fast transaction. Only owned Lowrance my whole life and love them. Loved the email confirming my purchase. Great thing these days
7 februari 2023
Helpful Service
I had a representative her Name was Marie and she was very helpful on the products and she also asked other people in her department if she was unable to answer my questions
14 februari 2023
Andy was a big help
Andy was a big help. He didn't stop until my problem was solved. Excellent customer service.
14 februari 2023
Customer service is terrible
Customer service is terrible. I sat on the phone over thirty minutes just to get a rude individual with no answers to a simple question. That was when will I receive my part ordered. It stated 3-5 business days but I hadn’t received any shipping information so I was just asking. After asking why so short with customers he hung up on me. Seems to be the norm from the tevie s I e read which is sad seeing y’all have such an amazing product.
13 februari 2023
Antwoord van Lowrance
Hi, Jason. We're so sorry to hear you had a negative experience. We've forwarded your comment to quality assurance for review. We will work to get this corrected. We value every single customer and appreciate you doing business with us. Thanks, Jason!
Listen to customer
Your customer service people need to actually respond to questions asked.
13 februari 2023
Antwoord van Lowrance
Hi, Scott. We're so sorry to hear you had a negative experience. We've found the case number associated with your email address. We will forward this complaint to the call center manger to have the issue addressed. We do appreciate you bringing this to our attention.
Quick response to questions I had and…
Quick response to questions I had and quick delivery
12 februari 2023
Great company to work with fast service…
Great company to work with fast service and fast shipping
12 februari 2023
GREAT PRODUCT
Thanks for answering my questions about my new Lowrance HDS Live. The diagrams you sent were helpful.
11 februari 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.