I had trouble getting my Lowrance Hook Reveal to work. Luke from customer service got me through it. He was VERY responsive and stuck with me through the process. It is the level of service I expec... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Lower unit broke off the shaft of my lowrance ghost x. It had less than 2 hours of use. Took it to a dealer to get it fixed under warranty they said it wasn't covered because of a scratch that happene... Toon meer
What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... Toon meer
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contactgegevens
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, Verenigde Staten
- lowrance.com
2,9
Gemiddeld
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered a transducer mount for my…
I ordered a transducer mount for my Kayak on Saturday and received it on Wed. Exactly what I ordered and got here fast
1 februari 2023
Agent worked hard to find the right…
Agent worked hard to find the right product. Although the agent prior to him gave me the wrong product and I ended up sending it back and costing me $18.45 to do so
26 januari 2023
READ THIS FIRST!!!
I thought it would be better to go to lowrance directly to make the switch from Garmin. I purchased an active target bundle with a 9 in graph with a 3 in 1 transducer for a total of $2771 and change. Added next day ship as I had a tournament coming up. (Which i missed, but they apologized) They sent me only the 3 in 1 and kept my card in limbo for almost a week and gave me the runaround about the rest of my order. The customer service is AWFUL. You can't call, only email which means response if and when they feel like it. Ended up going to Bass Pro and just re doing the Garmin equivalent, which was about $700 cheaper. And they also had exactly what I ordered from Lowrance in stock, but because of my bad experience I decided to go with Garmin. Now I am in limbo trying to return the 3 in 1 and cancel my original order for a refund...
26 januari 2023
Antwoord van Lowrance
Hi, Shawn. We're so sorry to hear you had a negative experience. We see that the situation has already been escalated and Deana is in charge of getting it taken care of. We still wanted to apologize for the experience you had. We want nothing but the best for our customers. Sorry we missed the mark this time.
Fast service, and it worked.
I was having trouble getting my Hook2 to funtion properly. I bought a transducer for Ice fishing. First it was exactly what I needed. Second it came quickly. Third it worked perfectly.
25 januari 2023
You cancelled my payment then sent…
You cancelled my payment then sent emails that I didn’t recognize asking me to pay. I don’t trust email request for money. Too many spammers. I finally called and paid by phone. The lady was really helpful. You really have to jump through hoops to talk to someone. Your automated q&a format was worthless. I love the product but hate your system. My original transaction was seamless but went downhill after that. I was ready to return the item and buy Garmin.
1 februari 2023
Antwoord van Lowrance
Hi, David. Thanks for your feedback. We're always looking for ways to be the best and appreciate when customers let us know what we can do to improve. We are sorry to hear you had a negative experience. Thanks for bringing this to our attention.
delivery was great
2 februari 2023
Easy web site
The item was easy to find with the pictures on the website and it arrived much faster than I expected. I do wish they made plastic items a little more durable, but I suppose they need to make money.
18 januari 2023
Could not update elite 5
29 januari 2023
easily found what I was looking for at…
easily found what I was looking for at a reasonable price. The shipping was fast.
22 januari 2023
Fast service, great product.
Ordered a new lorance hat, I received it fast and hat is well made and exactly as shown.
24 januari 2023
Bait and Switch and Don't honor their own Promos
Two things. I purchased all Lowrance Units on my new 2022 Lund Pro V Bass including two HDS units and a Ghost with Active Target and 3-1 nose cone because of the ability to create water ski tow profiles linked to my 250 Pro XS Mercury. I then picked up my new boat only to find out Lowrance discontinued this interface. 100% bait and switch! Also I purchased everything during the time you had a promo active but even though everything was purchase during the promo, you would not accept it because my boat delivery was delayed a month and I missed the window to submit even though when I called Lowrance during my purchase they assured me this would not be a problem but failed to mention the most key point of having to get the paperwork started prior to me receiving the boat and units.
29 juni 2022
Great price fast shipping
13 januari 2023
Great Buy and super fast shipping
19 januari 2023
The customer service rep was helpful
The customer service rep was helpful, but I was disappointed that you cannot directly hook up an ice transducer directly to my elite TI2 unit. That was an expensive unit to not have a transducer available.
18 januari 2023
Antwoord van Lowrance
Hi, Heather. We're so glad to hear that our agent was helpful. Ice transducer 000-14889-001 is compatible to directly connect with your Elite Ti2. You are correct that the 000-0106-94 would need adapter 000-13313-001 to connect to your unit. We hope all options were explained so that you were able to choose the best transducer for your unit. Please give us a call if you do have further questions. Thank you for choosing Lowrance products. We appreciate you.
Poor customer service
The lowrance unit I got is great it's the customer service that sucks no phone number second party customer service it took 2 days to get a email to look into my problem and 30sec. To take my money I want the old days back
24 januari 2023
Antwoord van Lowrance
Hi, Jeffery. You can reach our customer service and tech support at 1-800-628-4487. We're open Monday through Friday. We're happy to help with any questions you may have. We're very happy to hear that you like your new unit. Thanks for buying Lowrance. We appreciate your business.
Super fast shipping!
16 januari 2023
Well made
Well made, works exactly as described. I love the active imaging. Best fish finder i have ever owned.
20 januari 2023
All questions answered
10 januari 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.