I had trouble getting my Lowrance Hook Reveal to work. Luke from customer service got me through it. He was VERY responsive and stuck with me through the process. It is the level of service I expec... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Lower unit broke off the shaft of my lowrance ghost x. It had less than 2 hours of use. Took it to a dealer to get it fixed under warranty they said it wasn't covered because of a scratch that happene... Toon meer
What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... Toon meer
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contactgegevens
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, Verenigde Staten
- lowrance.com
2,9
Gemiddeld
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not happy with shipping time
Can not rate you. I have not received it yet, over 7 days since shipped, not good
20 januari 2023
Antwoord van Lowrance
Hi, Robert. We're so sorry for the delay. We show the order was delivered on January 21st (after you posted this review). If you didn't receive your order on the 21st, please write to us at orders-b2c@navico.com. Again, we apologize for the delay.
I received my Lowrance HDS 12” bracket…
I received my Lowrance HDS 12” bracket on schedule. I am still disappointed the original one broke in the first place and I had to spend $60 to replace it.
4 januari 2023
Antwoord van Lowrance
Hi, Rob. We're very happy to hear that you received your item on time. Sorry to hear the original didn't last as long as expected. We will forward your review to our research and development team for review. We hope your replacement bracket lasts for many many years. If you have any trouble with it, just let us know.
HDS Protective Caps
I was told by lowrance online rep that the HDS protective caps kit would fit on the Elite FS 7, the black connection on the far right side did not have a protective cap included that fit.
17 januari 2023
Antwoord van Lowrance
Hi, Darnell. We're so sorry to hear you had a negative experience. If you're needing to return the covers purchased you may do so by writing to orders-b2c@navico.com. Unfortunately, we don't have covers specifically for that unit. We apologize for the inconvenience.
No hassle returnsHad to return an item and there were no…
Had to return an item and there were no hassles and no grief. Techs on phone were great. Ordered replacement transducer with no delay and service was excellent.
12 januari 2023
Completely disgusted!
If someone asked me about Lowrance Tech Support, I would not tell them it was bad. Rather, I would tell them it is non-existent. Call me if you want details (757) 846-8433
29 december 2022
Antwoord van Lowrance
Hi, Gregory. We've escalated this situation to the call center manager to assist. We're so sorry to hear you've had a negative experience. We will work to correct this. We do appreciate you letting us know.
Outstanding Experience
My first purchase and everything went great. Good prices, and quick delivery. The size of the package the item came in was a bit oversized.
13 januari 2023
Finally received the order and it fit
12 januari 2023
Antwoord van Lowrance
Perfect! Thanks for the positive review, Greg. We're happy to hear it.
You had a human
You had a human, not a robot, which allows interaction. Your human was extremely knowledgeable.
10 januari 2023
Antwoord van Lowrance
That's fantastic!! Thanks for sharing your experience, William. We're thrilled to know that our team did a great job. Thanks for choosing Lowrance!
Product shipped and arrived on time.
6 januari 2023
Antwoord van Lowrance
Perfect! Thanks for sharing your experience, Joe.
They are a credit to your company…
They are a credit to your company excellent customer service other companies need to model up to use customer service
6 januari 2023
Antwoord van Lowrance
Thanks for the huge compliment, J.C.! That's truly great to hear!! We're so glad to hear our team did a great job and met expectations. We appreciate you.
Antwoord van Lowrance
Thank you for the kind words, Neil. That's fantastic to hear that our team did a great job at helping. Thank you so much for choosing to be a customer.
Sun Cover HDS9 Live
Lost a HDS9 Live sun cover on the lake, Lowrance has products in stock to support their products. Their site makes it easy to find, order and ship the parts I need. I wish there sun covers floated, haha!
23 december 2022
Antwoord van Lowrance
That's for the review, Clay! Thanks for using our products. That would be great if they floated!! We'll forward your comment to our research and development team for consideration. Thanks for your support, Clay. We appreciate you!
Ease of use to search the website for…
Ease of use to search the website for my items. Quick delivery of my items.
30 december 2022
Antwoord van Lowrance
Thanks for the kind words, Rich! That's great to hear. We appreciate you!
Very rapid response to questions and…
Very rapid response to questions and gave accurate and complete part numbers and pricing as well as ordering instructions. Received the correct parts very quickly.
22 december 2022
Antwoord van Lowrance
That's great to hear, David! Thank you so much for the positive review and for using Lowrance products. We appreciate you!
Very impressed with how fast I received…
Very impressed with how fast I received my order.
15 december 2022
I asked a very simple question
I asked a very simple question. I was very specific in my description. Your techs introduced themselves, asked for a serial number, then ghosted me and I got this survey. I still need my questions answered.
29 december 2022
CS support person walked me through the…
CS support person walked me through the issue and helped solve the problem easily!
9 december 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.